Carnival Pool and Fitness Centre average reviews all over the web

2.6
Total Reviews 80

Average reviews from all platforms

Average Rating 2.6

Average reviews from all platforms

  • 5.0
    14
  • 4.0
    10
  • 3.0
    13
  • 2.0
    16
  • 1.0
    27
Carnival Pool and Fitness Centre reviews breakdown:
Google
2.6
80

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80 Carnival Pool and Fitness Centre reviews on Google

TA
tom allen 9 months ago on Google
( 5 out of 5 )

Booked in for an hours badminton here with the family. Everything shiny and new… the courts are nice too, with a high ceiling and reasonable space between courts and surrounding areas. Could do with some benches to sit on at the edges, …

SH
Sam Hogsden 9 months ago on Google
( 5 out of 5 )

My favourite gym in the area.
All the facilities are well kept, brand new and easy to use/navigate.
All the staff are polite, professional and helpful. …

MO
Mystery Ozz 9 months ago on Google
( 5 out of 5 )

simply amazing!!!

I went here to learn swimming independently and increase my confidence in deeper …

BB
Bronwyn Barry 9 months ago on Google
( 4 out of 5 )

Decent pool/ gym facility- I was here on a visitor pass for two days & used both the lap pool as well as the gym. …

NM
Noel Mahoney 9 months ago on Google
( 4 out of 5 )

This is a really nice gym and the pool is also really nice, although is a little cold for my liking. The health suite is very nice too, but in my opinion, overpriced for what it is. Especially at £25 a time for people who don’t have the …

LW
Luke Whiting 9 months ago on Google
( 2 out of 5 )

The gym is packed full of teenagers sitting around on their phones making it hard to get a decent workout in the evenings.
Lane swimming is only possible at very inconvenient times (just after open, …

MR
Meea R 9 months ago on Google
( 1 out of 5 )

If a decent work out is what you are after, avoid this gym at all cost. Full of young kids hanging around in groups around equipment making it impossible. There isn’t a “get it done” vibe here it’s just teenagers using the gym as a hangout …

AS
Awkward Soprano 9 months ago on Google
( 1 out of 5 )

Person giving us a tour had no clue about the facilities at all (didn’t even know if there was a netball court when there was literally hoops hanging from the wall). The swimming pool is small and has no character at all (no slides like the …

TG
Toby Gentle 9 months ago on Google
( 5 out of 5 )

Awesome new leisure facility in Wokingham. Great staff, especially front desk and gym team. Everything nice and new and clean. Couple of teething issues with the app used to access the facilities, impacted more by impatient members of …

RP
Ritchie Poon 9 months ago on Google
( 2 out of 5 )

I was driving near some handicapped slots to find a drop off spot for my family, but the parking attendent was already taking photos of my moving car trying to issue a ticket. …

CD
Co de Pro 9 months ago on Google
( 1 out of 5 )

There are visible signs of grime and dirt on the walls of the steaming rooms, and it is evident that the maintenance staff had neglected to address this issue. The presence of unpleasant residues left by previous visitors was quite off-putting and detracted from the overall ambiance of the facility.

VI
Veselin Ivanov 9 months ago on Google
( 2 out of 5 )

The gym is packed with teenagers, difficult to do a decent workout. Pool is shallow, busy and dirty. No idea why swimming caps are not mandatory?

MC
Michael Cutajar 9 months ago on Google
( 3 out of 5 )

Really great pool for young kids. The pool does seem way too cold at the moment (saving on energy?). 3 stars would be 4 if it was warmer

KP
Kevin Pegg 9 months ago on Google
( 4 out of 5 )

Tried the new pool for some lane swimming. Booking online was reasonable but I didn’t see any details about the ability to self check in once at the pool. Useful now I know, very helpful man told us about it, not staff. …

VV
Vlasta Vrablova 9 months ago on Google
( 5 out of 5 )

First time here with 3yr old, have attended Active play & bounce then swimming pool after, very clean place especially the swimming pool, good layout, enough family cubicles plus plenty of hairdryers, the fun corner by teaching pool with water pistols and fountains is amazing but so is 90cm deep teaching pool, will return here

رامز 9 months ago on Google
( 1 out of 5 )

Swimming pool training staff are not qualified enough as they are under pressure they don’t teach my son or even spend some efforts trying to encourage him. Very disappointed when you have more than 4 months of membership, and your kid …

LC
Leanna Cleaver 9 months ago on Google
( 4 out of 5 )

Pool was clean as were the changing areas. Partner also said the cafe was lovely. …

KW
Keith Whatling 9 months ago on Google
( 2 out of 5 )

Lord that was such bad experience using their website. All over the place. Rejected confirmation emails, accounts locked, unreadable pages. Reference numbers that are GUIDs one minute, numeric the next. …

SB
Sophie Barclay 9 months ago on Google
( 4 out of 5 )

Took my 7 and 2 year old swimming here today and we were overall very impressed. Definitely an improvement from the old leisure centre which I only visited a few times years ago. …

GG
Guy Griffiths 9 months ago on Google
( 5 out of 5 )

Great new leisure centre, super pool, awesome gym, classes and sports hall

OD
Oleksandra Dryzhyruk 9 months ago on Google
( 2 out of 5 )

Beautiful sports center, clean and modern. There are several very unpleasant girls who work unprofessionally at the reception. There are no complaints about the rest of the employees

A
Adam 9 months ago on Google
( 5 out of 5 )

Great gym, well stocked and they keep adding more kit. Good comma from the staff. Good parking arrangements with the nearest multi-storey

IM
Izzy M 9 months ago on Google
( 1 out of 5 )

We booked swimming today. Parking was so confusing mentioned it to the 2 extremely rude receptionists that we had already paid for parking they couldn’t care less. Both receptionists were incredibly rude not just to me but to both my girls. …

CH
Carole Harding 9 months ago on Google
( 2 out of 5 )

Very disappointed at the aquafit class today. The class is now in the training pool set at 1.2 meters too shallow for me. Also the pool was very warm which made exercising difficult. Katie seemed a lovely girl so nothing against her. The …

NW
Nia Willis 9 months ago on Google
( 2 out of 5 )

Swimming facilities are great. Not used anything else. Marked down due to the constant issues my family and I encounter trying to book sessions either through website or app! Tried to get through by phone to fix an issue and was number 1 in …

SL
simon lee 9 months ago on Google
( 5 out of 5 )

Staff were a little in experienced but facilities were great lots of space for everyone. Definitely better than others

GC
Garry Costin-Davis 9 months ago on Google
( 5 out of 5 )

Came here today for swimming with my kids, had a really great time. Pretty crowded as it was a Saturday morning.
Clean, nice changing, organised well and over a nice facility. …

AT
A T 9 months ago on Google
( 1 out of 5 )

Staff don’t really know what they’re doing
Website is unclear when it came to booking for ‘family fun’
And by god it’s virtually impossible for anyone to answer the phone!! …

LA
Lou A 9 months ago on Google
( 4 out of 5 )

Brand new, very clean, lots to do. Free parking for 2 hours if you use the leisure centre (excluding the library) by tapping your number plate into the machine behind the turnstiles. The cafe/vending machine offerings could be healthier.

CA
Chris Atkins 9 months ago on Google
( 2 out of 5 )

Terrible customer service, staff unable to provide a logical or empathetic response to my query related to the locker padlocks. Given an extra star as the lifeguard blew a football match ‘full time ‘ whistle tune to signal the end of the swimming session which I very much enjoyed.

CM
Chris Mortimer 9 months ago on Google
( 1 out of 5 )

The Center has been fitted out with excellent facilities so no problems there.
The problems are that they are under staffed, everyone is new so just getting used to things (not their fault) but no one answers the phone, there is issues …

TM
TASH MARSH 9 months ago on Google
( 5 out of 5 )

Having just completed my first visit and workout at the new Wokingham Leisure Centre, I found the staff to be extremely friendly, helpful and professional. The facilities are excellent with plenty of attentive staff available for guidance if needed. I look forward to trying out a range of classes. Highly recommend trying this out.

A
AngusAJM 9 months ago on Google
( 2 out of 5 )

Note this is the old pool, 2015. Not yet tried the new one! Shallowest pool I have ever (tried to) swim in. I find it only possible to swim without the risk of cracking a knee on the bottom in the deepest 1/2 – 2/3 of the pool. So …

JM
Jonathan Martin 9 months ago on Google
( 1 out of 5 )

The swimming pool is far too small for the size of the town which has doubled in size. Banbury which is a smaller town has a far better pool and in addition a large variable floor height pool. The council have really wasted tax payers money by building a disappointingly small swimming pool. Astonishing incompetence.

ID
Irina Donea 9 months ago on Google
( 1 out of 5 )

The personal made me and my friends wait for almost 2 hours so after they said it’s fully booked so they don’t have enough space for us… The girl from reception left me the feeling she booked us for 7 pm… We have returned at 7 pm and we …

AZ
Alan Znowski 9 months ago on Google
( 1 out of 5 )

The gym is like a crèche full of teenage boys and younger. This is even after 5:30 or 6pm on a weekday! Avoid this place if you want a workout and not wait while the teens are texting or chatting around all the equipment! That is not too mention all the teens hanging around the entrance area!!

SW
S W 9 months ago on Google
( 2 out of 5 )

Overall great facilities, I have premium plus membership. BUT disappointed to see the female changed area near pool.locked yet Male changing area was open and unlocked. Very frustrating as I wanted to use this area with my small child as the family area was busy and full.

PM
Philip Mace 9 months ago on Google
( 1 out of 5 )

I had an awful experience with very rude and unhelpful staff.

After signing up for a free pass to check out the facilities, I traveled to the …

TS
tim sims 9 months ago on Google
( 4 out of 5 )

It’s a nice new swimming pool. Great for adults… If you have kids then the old one was better…but that’s just my opinion

TL
tao lalahy 9 months ago on Google
( 1 out of 5 )

On-par facilities, however once they’ve sold you their membership staff is uncaring and unbothered. Reception staff was unhelpful and didn’t seem like they wanted to be there. Overall facilities are nice but regulations are confusing as there is no clear cut rule book. Good facilities but spoilt by some staff

G
G 9 months ago on Google
( 3 out of 5 )

Lovely gym with good facilities. My only issue is with the amount of children they let in. I have noting against kids but it’s irresponsible to have snot goblins running around while your lifting heavy weights above your head.

RM
Rick Marengo 9 months ago on Google
( 3 out of 5 )

This review relates to the pool.
Positives are you can get a long swim in late at night (occasionally when no clubs or staff training) and it is relatively clear. Unlike other reviewers I have …

LM
Lionel Matsuya 9 months ago on Google
( 3 out of 5 )

The pool area seems a touch worn down, and the water is not the clearest, cleanest I’ve seen but quite reasonable. Changing is in a lot of individual cubicles with no separate area (though of course the cubicles are lockable etc!). 20p …

PV
Project Volderon 9 months ago on Google
( 1 out of 5 )

Poor service. Thought this was a public swimming pool. Why do I need an account to use public services that my council tax has most likely contributed to? What’s next? An account will be needed to walk in the local park?

TS
Tony Stewart 9 months ago on Google
( 1 out of 5 )

Car park is one of the worst to park in if you have a medium to large car you’ll end up with damage to wheels trying to turn to go down the exit ramps

NR
Nikhita Raj 9 months ago on Google
( 3 out of 5 )

100% the best indoor swimming pool near our home in Crowthorne but elsewhere I have definitely seen and swan in better! The pool is a nice and refreshing temperature and even in the freezing cold you don’t gasp for breath when u first jump …

AC
Adi Cristea 9 months ago on Google
( 2 out of 5 )

Worst customer service ever. I’ve taken a swimming lessons package, but been told I could cancel it if my 5 months old (at that time) does not like it. She didn’t, the water is really cold for an adult, leave alone a small child, but they …

TG
Tom Greenwood 9 months ago on Google
( 2 out of 5 )

Opening times on website are never correct. They are often closing due to lifeguard shortages. Always have swimming lessons on which closes a whole pool and the teachers are rude to public. Pool is pretty cold too. It’s nice for toddlers but any older then you are best going to other pools nearby.

SY
Soon Yau Cheong 9 months ago on Google
( 3 out of 5 )

The pools themselves are quite nice, the water was also warm enough and my kids love them. The problem is, as everybody has pointed out is their schedule. The timetable on their website is unreliable, it is either the web page always crash, …

ZI
Zuzana Imreova 9 months ago on Google
( 4 out of 5 )

Lovely place 😊my 3 year old had great fun today only one negative we thought the water in a kiddies pool could be warmer plus in changing rooms it seemed aircon was on which made it cold there 😁 …

AV
Aster V 9 months ago on Google
( 4 out of 5 )

I just moved to the area and have gone several times. They must have fixed the water temperature, because it’s super warm now. There are several pools, which gives you a lot of options, especially with a family. The times to go are very …

EP
Elaine PH Dewis 9 months ago on Google
( 3 out of 5 )

Could be brilliant but sadly always having issues. Our children have swim classes and we have had some excellent teachers and some pointless teachers who never even bothered to show up to work, So the kids never progressed. This went on for …

HT
Hayley Thorton 9 months ago on Google
( 1 out of 5 )

I’ve cancelled my daughters lessons here, weeks and weeks of having simple requests for log in details for online account ignored. Reception staff are incompetent and really don’t care about their jobs at all. The changing rooms are vile, …

LF
Laverne Fugeti 9 months ago on Google
( 1 out of 5 )

Completely and utterly a do not even bother with swimming school.

I have left numerous complaints and no one even bothers to return a message. …

WB
WetFooted Blogger 9 months ago on Google
( 1 out of 5 )

I would like to give the pool zero, unfortunately I have to give it a one. If you are a keen swimmer, AVOID this pool. Firstly the shallow end is only 90cm! So barked fingers in front crawl if you get the slightest bit of thee stroke …

TR
Tayla Reed 9 months ago on Google
( 1 out of 5 )

Told over the phone that we can bring the kids to swim here today followed by a journey on a hot train in 30 degree heat only to be told no we can’t take them in the kids only pool because at 2-3 it’s old people only and that no kids can …

PW
Paul Wassell 9 months ago on Google
( 5 out of 5 )

Very helpful staff, excellent varied equipment and plenty of space

HR
Henry Rawlinson 9 months ago on Google
( 3 out of 5 )

Improving my review / ratingrin light of recent improvements. That being: the Staff! From reception to poolside, they now engage. These new arrivals know that the pool isn’t great, explaining that it’s ticking Iver until the refurb. But …

SW
Sam Whelan 9 months ago on Google
( 3 out of 5 )

I joined as a full member about 3/4 months ago. The pool is advertised as 25 meters (I’m sure that it’s only about 20-22m) and is very cloudy and busy. The mentality of the other swimmers is quite aggressive and the pool staff verbally …

SK
Stephanie King 9 months ago on Google
( 2 out of 5 )

Advertised times for swimming times (specific to the date and time) are often incorrect/not updated when pools are closed due to lifeguard shortages (please update, it’s not hard and is false advertising!). So you’ll find out when you …

A
Achtung_Englander 9 months ago on Google
( 1 out of 5 )

This pool needs serious investment. Broken lockers. Broken cubicles. Dirty floor. It smells. Not enough light – it feels dingy. The staff are not very helpful and totally inflexible when it comes to swimming timetable. The only upside is …

MM
Mooseh Man 9 months ago on Google
( 1 out of 5 )

If you would like to experience the following! pleasse use this leisure center!

Disgustingly dirty changing rooms, …

OL
Olivier Legal 9 months ago on Google
( 1 out of 5 )

This place is a mockery.
When I subscribed, I told the guy behind the counter that I wanted to pay on a monthly basis because I could leave Wokingham anytime. He informed me it wasn’t a …

MM
maisie mae 9 months ago on Google
( 3 out of 5 )

I do like the pool, but it is in appalling condition such as, the water always stinks,it is quite shallow even in the deep end, and the water is quite dirty. The life guards aren’t lovely! There were a few boys who did a small jump into the …

GD
George Davies 9 months ago on Google
( 4 out of 5 )

Great facilities, let down slightly by small parking facilities, crowded gym / pool and booking system, shower cubicles could do with hooks in all shower cubicles & shower shelf for shampoo etc.

HL
His Lordship 9 months ago on Google
( 1 out of 5 )

Needs at full revamp. Always have swimming leasons going on which more often than not closes the little pool and half the main pool is dedicated to lane swimming. The online web information is nearly always wrong. No snorkeling is allowed the flumes are never working and the water is always cold

VR
Vikram Raje 9 months ago on Google
( 3 out of 5 )

The pool heating is always broken eeven after a refurb. The hot tub is cold not even warm in anyway. You pay the lower price you get the standard. Mould in bathrooms, half the lockers dont have keys or working locks. No Heavy levels of …

JM
J&N Mapara 9 months ago on Google
( 2 out of 5 )

This centre is not capable of holding their fort. People have the horrible and inconsiderate habit of leaving their belongings in the changing rooms and then walk away. When little kids come off a swimming lessons, cold and shivering there …

RH
Rachel Heritage 9 months ago on Google
( 1 out of 5 )

This gym is an actual joke. This is the cheapest gym membership in Wokingham at £30 a month (student) at it’s a ridiculously extortionate price for what you get. The gym is tiny at carnival for one, the PTs just sit in the gym on the phone …

DN
Dan Nash 9 months ago on Google
( 1 out of 5 )

Terrible service
You call the number provided only to keep hearing the same unhelpful recorded message – nobody ever answers

KE
Kevin Eaton 9 months ago on Google
( 2 out of 5 )

phone before you go if you want to go swimming and check which pools are open. half the pools are shut nearly all the time and the big flume has been closed every single time ive been there, thats about 6 times in 4 months. when they are open, its actually quite nice. the smaller pools are warm and good for kids.

TA
Thomas Andre 9 months ago on Google
( 3 out of 5 )

Not very clean I’m afraid. Just look in the corners of the pool under water. Terrible. I’m not surprised that it’s closing soon for a refurbishment. It badly needs it. Slides are dated and closed most of the time. It can be crowded (and dirtier) at weekends. Staff on reception are very friendly though.

KY
Kevin Yeung 9 months ago on Google
( 1 out of 5 )

Harpers leisure centre in Wokingham had failed to cancel my direct debit gym membership in time. So I got charged and did not realise for 3 months (I shouldn’t have to realise once I’d cancelled!). Because the direct debit contract says I …

LR
Lucy Robinson 9 months ago on Google
( 1 out of 5 )

Sections of the pool and slides often not open when they should be, apparently due to staff shortages. Don’t try and use the pool when swimming lessons are on, it’s chaos. Some rude staff too.

LH
Louise Halford 9 months ago on Google
( 5 out of 5 )

My children came to the Oceans of Fun event, we all had a great time, it was really well organised and all of the children had a great time. Really enjoyed meeting the Olympians and the pool races. Pool and centrevwas really clean and staff great.

C
Chewitt 9 months ago on Google
( 5 out of 5 )

Wonderfully clean; on-line booking is so easy and access into the sports centre is excellent!

HW
Harri Winfield 9 months ago on Google
( 3 out of 5 )

I kind of like this place especially as they’re doing up the carpark.
Could have more seating other wise great. Really friendly staff and instructors. Highly recommend to all and great for family swims to.

IM
Ian Mendoza 9 months ago on Google
( 5 out of 5 )

Heard it used to be bad but it’s been rebuilt and it’s honestly great

MD
M D 9 months ago on Google
( 1 out of 5 )

After leaving I do not expect to be harassed by text messages basically begging for me to come back. What’s more, to unsubscribe I must send a text to 88882, which will cost me. On principle this is disgusting, I will not pay ANY amount of money as this is blackmail. I expect to be removed immediately.

FT
Fred Trigg 9 months ago on Google
( 2 out of 5 )

Since becoming 1Life the website fails frequently and no one answers the phone!
I went to visit the gym and they have certainly done a good job on the refurb. However, customer service seems appalling.

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