Carnival Pool and Fitness Centre reviews

Booked in for an hours badminton here with the family. Everything shiny and new… the courts are nice too, with a high ceiling and reasonable space between courts and surrounding areas. Could do with some benches to sit on at the edges, …

My favourite gym in the area.
All the facilities are well kept, brand new and easy to use/navigate.
All the staff are polite, professional and helpful. …

simply amazing!!!

I went here to learn swimming independently and increase my confidence in deeper …

Decent pool/ gym facility- I was here on a visitor pass for two days & used both the lap pool as well as the gym. …

This is a really nice gym and the pool is also really nice, although is a little cold for my liking. The health suite is very nice too, but in my opinion, overpriced for what it is. Especially at £25 a time for people who don’t have the …

The gym is packed full of teenagers sitting around on their phones making it hard to get a decent workout in the evenings.
Lane swimming is only possible at very inconvenient times (just after open, …

If a decent work out is what you are after, avoid this gym at all cost. Full of young kids hanging around in groups around equipment making it impossible. There isn’t a “get it done” vibe here it’s just teenagers using the gym as a hangout …

Person giving us a tour had no clue about the facilities at all (didn’t even know if there was a netball court when there was literally hoops hanging from the wall). The swimming pool is small and has no character at all (no slides like the …

Awesome new leisure facility in Wokingham. Great staff, especially front desk and gym team. Everything nice and new and clean. Couple of teething issues with the app used to access the facilities, impacted more by impatient members of …

I was driving near some handicapped slots to find a drop off spot for my family, but the parking attendent was already taking photos of my moving car trying to issue a ticket. …

There are visible signs of grime and dirt on the walls of the steaming rooms, and it is evident that the maintenance staff had neglected to address this issue. The presence of unpleasant residues left by previous visitors was quite off-putting and detracted from the overall ambiance of the facility.

The gym is packed with teenagers, difficult to do a decent workout. Pool is shallow, busy and dirty. No idea why swimming caps are not mandatory?

Really great pool for young kids. The pool does seem way too cold at the moment (saving on energy?). 3 stars would be 4 if it was warmer

Tried the new pool for some lane swimming. Booking online was reasonable but I didn’t see any details about the ability to self check in once at the pool. Useful now I know, very helpful man told us about it, not staff. …

First time here with 3yr old, have attended Active play & bounce then swimming pool after, very clean place especially the swimming pool, good layout, enough family cubicles plus plenty of hairdryers, the fun corner by teaching pool with water pistols and fountains is amazing but so is 90cm deep teaching pool, will return here

Swimming pool training staff are not qualified enough as they are under pressure they don’t teach my son or even spend some efforts trying to encourage him. Very disappointed when you have more than 4 months of membership, and your kid …

Pool was clean as were the changing areas. Partner also said the cafe was lovely. …

Lord that was such bad experience using their website. All over the place. Rejected confirmation emails, accounts locked, unreadable pages. Reference numbers that are GUIDs one minute, numeric the next. …

Took my 7 and 2 year old swimming here today and we were overall very impressed. Definitely an improvement from the old leisure centre which I only visited a few times years ago. …

Great new leisure centre, super pool, awesome gym, classes and sports hall

Beautiful sports center, clean and modern. There are several very unpleasant girls who work unprofessionally at the reception. There are no complaints about the rest of the employees

Great gym, well stocked and they keep adding more kit. Good comma from the staff. Good parking arrangements with the nearest multi-storey

We booked swimming today. Parking was so confusing mentioned it to the 2 extremely rude receptionists that we had already paid for parking they couldn’t care less. Both receptionists were incredibly rude not just to me but to both my girls. …

Very disappointed at the aquafit class today. The class is now in the training pool set at 1.2 meters too shallow for me. Also the pool was very warm which made exercising difficult. Katie seemed a lovely girl so nothing against her. The …

Swimming facilities are great. Not used anything else. Marked down due to the constant issues my family and I encounter trying to book sessions either through website or app! Tried to get through by phone to fix an issue and was number 1 in …

Staff were a little in experienced but facilities were great lots of space for everyone. Definitely better than others

Came here today for swimming with my kids, had a really great time. Pretty crowded as it was a Saturday morning.
Clean, nice changing, organised well and over a nice facility. …

Staff don’t really know what they’re doing
Website is unclear when it came to booking for ‘family fun’
And by god it’s virtually impossible for anyone to answer the phone!! …

Brand new, very clean, lots to do. Free parking for 2 hours if you use the leisure centre (excluding the library) by tapping your number plate into the machine behind the turnstiles. The cafe/vending machine offerings could be healthier.

Terrible customer service, staff unable to provide a logical or empathetic response to my query related to the locker padlocks. Given an extra star as the lifeguard blew a football match ‘full time ‘ whistle tune to signal the end of the swimming session which I very much enjoyed.

The Center has been fitted out with excellent facilities so no problems there.
The problems are that they are under staffed, everyone is new so just getting used to things (not their fault) but no one answers the phone, there is issues …

Having just completed my first visit and workout at the new Wokingham Leisure Centre, I found the staff to be extremely friendly, helpful and professional. The facilities are excellent with plenty of attentive staff available for guidance if needed. I look forward to trying out a range of classes. Highly recommend trying this out.

Note this is the old pool, 2015. Not yet tried the new one! Shallowest pool I have ever (tried to) swim in. I find it only possible to swim without the risk of cracking a knee on the bottom in the deepest 1/2 – 2/3 of the pool. So …

The swimming pool is far too small for the size of the town which has doubled in size. Banbury which is a smaller town has a far better pool and in addition a large variable floor height pool. The council have really wasted tax payers money by building a disappointingly small swimming pool. Astonishing incompetence.

The personal made me and my friends wait for almost 2 hours so after they said it’s fully booked so they don’t have enough space for us… The girl from reception left me the feeling she booked us for 7 pm… We have returned at 7 pm and we …

The gym is like a crèche full of teenage boys and younger. This is even after 5:30 or 6pm on a weekday! Avoid this place if you want a workout and not wait while the teens are texting or chatting around all the equipment! That is not too mention all the teens hanging around the entrance area!!

Overall great facilities, I have premium plus membership. BUT disappointed to see the female changed area near pool.locked yet Male changing area was open and unlocked. Very frustrating as I wanted to use this area with my small child as the family area was busy and full.

I had an awful experience with very rude and unhelpful staff.

After signing up for a free pass to check out the facilities, I traveled to the …

It’s a nice new swimming pool. Great for adults… If you have kids then the old one was better…but that’s just my opinion

On-par facilities, however once they’ve sold you their membership staff is uncaring and unbothered. Reception staff was unhelpful and didn’t seem like they wanted to be there. Overall facilities are nice but regulations are confusing as there is no clear cut rule book. Good facilities but spoilt by some staff

Lovely gym with good facilities. My only issue is with the amount of children they let in. I have noting against kids but it’s irresponsible to have snot goblins running around while your lifting heavy weights above your head.

This review relates to the pool.
Positives are you can get a long swim in late at night (occasionally when no clubs or staff training) and it is relatively clear. Unlike other reviewers I have …

The pool area seems a touch worn down, and the water is not the clearest, cleanest I’ve seen but quite reasonable. Changing is in a lot of individual cubicles with no separate area (though of course the cubicles are lockable etc!). 20p …

Poor service. Thought this was a public swimming pool. Why do I need an account to use public services that my council tax has most likely contributed to? What’s next? An account will be needed to walk in the local park?

Car park is one of the worst to park in if you have a medium to large car you’ll end up with damage to wheels trying to turn to go down the exit ramps

100% the best indoor swimming pool near our home in Crowthorne but elsewhere I have definitely seen and swan in better! The pool is a nice and refreshing temperature and even in the freezing cold you don’t gasp for breath when u first jump …

Worst customer service ever. I’ve taken a swimming lessons package, but been told I could cancel it if my 5 months old (at that time) does not like it. She didn’t, the water is really cold for an adult, leave alone a small child, but they …

Opening times on website are never correct. They are often closing due to lifeguard shortages. Always have swimming lessons on which closes a whole pool and the teachers are rude to public. Pool is pretty cold too. It’s nice for toddlers but any older then you are best going to other pools nearby.

The pools themselves are quite nice, the water was also warm enough and my kids love them. The problem is, as everybody has pointed out is their schedule. The timetable on their website is unreliable, it is either the web page always crash, …

Lovely place 😊my 3 year old had great fun today only one negative we thought the water in a kiddies pool could be warmer plus in changing rooms it seemed aircon was on which made it cold there 😁 …

I just moved to the area and have gone several times. They must have fixed the water temperature, because it’s super warm now. There are several pools, which gives you a lot of options, especially with a family. The times to go are very …

Could be brilliant but sadly always having issues. Our children have swim classes and we have had some excellent teachers and some pointless teachers who never even bothered to show up to work, So the kids never progressed. This went on for …

I’ve cancelled my daughters lessons here, weeks and weeks of having simple requests for log in details for online account ignored. Reception staff are incompetent and really don’t care about their jobs at all. The changing rooms are vile, …

Completely and utterly a do not even bother with swimming school.

I have left numerous complaints and no one even bothers to return a message. …

I would like to give the pool zero, unfortunately I have to give it a one. If you are a keen swimmer, AVOID this pool. Firstly the shallow end is only 90cm! So barked fingers in front crawl if you get the slightest bit of thee stroke …

Told over the phone that we can bring the kids to swim here today followed by a journey on a hot train in 30 degree heat only to be told no we can’t take them in the kids only pool because at 2-3 it’s old people only and that no kids can …

Very helpful staff, excellent varied equipment and plenty of space

Improving my review / ratingrin light of recent improvements. That being: the Staff! From reception to poolside, they now engage. These new arrivals know that the pool isn’t great, explaining that it’s ticking Iver until the refurb. But …

I joined as a full member about 3/4 months ago. The pool is advertised as 25 meters (I’m sure that it’s only about 20-22m) and is very cloudy and busy. The mentality of the other swimmers is quite aggressive and the pool staff verbally …

Advertised times for swimming times (specific to the date and time) are often incorrect/not updated when pools are closed due to lifeguard shortages (please update, it’s not hard and is false advertising!). So you’ll find out when you …

This pool needs serious investment. Broken lockers. Broken cubicles. Dirty floor. It smells. Not enough light – it feels dingy. The staff are not very helpful and totally inflexible when it comes to swimming timetable. The only upside is …

If you would like to experience the following! pleasse use this leisure center!

Disgustingly dirty changing rooms, …

This place is a mockery.
When I subscribed, I told the guy behind the counter that I wanted to pay on a monthly basis because I could leave Wokingham anytime. He informed me it wasn’t a …

I do like the pool, but it is in appalling condition such as, the water always stinks,it is quite shallow even in the deep end, and the water is quite dirty. The life guards aren’t lovely! There were a few boys who did a small jump into the …

Great facilities, let down slightly by small parking facilities, crowded gym / pool and booking system, shower cubicles could do with hooks in all shower cubicles & shower shelf for shampoo etc.

Needs at full revamp. Always have swimming leasons going on which more often than not closes the little pool and half the main pool is dedicated to lane swimming. The online web information is nearly always wrong. No snorkeling is allowed the flumes are never working and the water is always cold

The pool heating is always broken eeven after a refurb. The hot tub is cold not even warm in anyway. You pay the lower price you get the standard. Mould in bathrooms, half the lockers dont have keys or working locks. No Heavy levels of …

This centre is not capable of holding their fort. People have the horrible and inconsiderate habit of leaving their belongings in the changing rooms and then walk away. When little kids come off a swimming lessons, cold and shivering there …

This gym is an actual joke. This is the cheapest gym membership in Wokingham at £30 a month (student) at it’s a ridiculously extortionate price for what you get. The gym is tiny at carnival for one, the PTs just sit in the gym on the phone …

Terrible service
You call the number provided only to keep hearing the same unhelpful recorded message – nobody ever answers

phone before you go if you want to go swimming and check which pools are open. half the pools are shut nearly all the time and the big flume has been closed every single time ive been there, thats about 6 times in 4 months. when they are open, its actually quite nice. the smaller pools are warm and good for kids.

Not very clean I’m afraid. Just look in the corners of the pool under water. Terrible. I’m not surprised that it’s closing soon for a refurbishment. It badly needs it. Slides are dated and closed most of the time. It can be crowded (and dirtier) at weekends. Staff on reception are very friendly though.

Harpers leisure centre in Wokingham had failed to cancel my direct debit gym membership in time. So I got charged and did not realise for 3 months (I shouldn’t have to realise once I’d cancelled!). Because the direct debit contract says I …

Sections of the pool and slides often not open when they should be, apparently due to staff shortages. Don’t try and use the pool when swimming lessons are on, it’s chaos. Some rude staff too.

My children came to the Oceans of Fun event, we all had a great time, it was really well organised and all of the children had a great time. Really enjoyed meeting the Olympians and the pool races. Pool and centrevwas really clean and staff great.

Wonderfully clean; on-line booking is so easy and access into the sports centre is excellent!

I kind of like this place especially as they’re doing up the carpark.
Could have more seating other wise great. Really friendly staff and instructors. Highly recommend to all and great for family swims to.

Heard it used to be bad but it’s been rebuilt and it’s honestly great

After leaving I do not expect to be harassed by text messages basically begging for me to come back. What’s more, to unsubscribe I must send a text to 88882, which will cost me. On principle this is disgusting, I will not pay ANY amount of money as this is blackmail. I expect to be removed immediately.

Since becoming 1Life the website fails frequently and no one answers the phone!
I went to visit the gym and they have certainly done a good job on the refurb. However, customer service seems appalling.