Marston Group average reviews all over the web

1.2
Total Reviews 80

Average reviews from all platforms

Average Rating 1.2

Average reviews from all platforms

  • 5.0
    1
  • 4.0
    2
  • 3.0
    1
  • 2.0
    0
  • 1.0
    76
Marston Group reviews breakdown:
Google
1.2
80

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80 Marston Group reviews on Google

JW
J Wallace 1 year ago on Google
( 1 out of 5 )

This company stole money from me. I set up payment plan in February to make 2 payments in March and April by direct debit to include their ridiculous charges for the minimal, subpar work they do on top of a TfL fine. The money came out at …

LB
Lisa Bundy 1 year ago on Google
( 1 out of 5 )

Man showed up at my door filming. Didn’t show ID and claimed he worked for the government. Turned his camera off to be verbal and physically threatening of me. I have received no letters as they been sent to a previous address and when I …

NJ
neil jarrett 1 year ago on Google
( 1 out of 5 )

They are violent low lives. But its the council people that pay them and send them that are equally bad. These people just employ low lives to do despicable work. But they do sleep well cause they love it. Only way is to give back as good as they get. Best visit their homes.

PH
Paul Harrison 1 year ago on Google
( 1 out of 5 )

Unprofessional & liars. Vehicle had address changed with DVLA 4 months ago. I asked bailiff to check with DVLA she checked again & said it was still at previous address. I checked myself & confirmed that the address had been changed 4 …

BF
Boris Fargo 1 year ago on Google
( 1 out of 5 )

Ignore calls, letters & emails.
App doesn’t work – only to take money.
Very pushy recovery agents and they can’t take goods unlike what they say. …

TC
The Chucks 1 year ago on Google
( 1 out of 5 )

Trying to sort a parking charge, download app which says internal error. Sat on hold for 30mins to then be transferred and now currently on hold for an hour, called on another phone whilst waiting and I’m que position 11 to get back through …

MJ
Matt Jones 1 year ago on Google
( 1 out of 5 )

Unlawful actions. Never open your door to this gestapo inspired outfit – open the window and tell them to leave immediately otherwise reasonable force will be used to protect property and occupants.

MH
Matthew Haas 1 year ago on Google
( 1 out of 5 )

Sadly my son travelled up the M6 and went on the m6 toll instead because he got lost. He did not pay his toll fee of £8.20 .
Marston has now sent a letter of demand for £98.20. …

A1
anon 1 1 year ago on Google
( 1 out of 5 )

All, I can, say to these people they are not from the courts or do they have any thing to do with the courts they are only a small bailiff company they have no powers all, you have to do is ring police to find out they are not allowed in …

IH
Ismaeel Howell 1 year ago on Google
( 1 out of 5 )

I have a payment plan and the bailiffs still came to my house demanding money. These are legal mobsters. They have to be closed down.

GT
Genovefa Tiptaft Melling 1 year ago on Google
( 1 out of 5 )

Completely agree with all negative reviews here. Complete lack of empathy, rudeness, intolerance and patronising. Maybe staff could benefit from some training to be more gentle and kind to their fellow humans and still get the results they need? Shame on you Marston for your bullying behaviour.

SB
Sharon Bannerman 1 year ago on Google
( 1 out of 5 )

Bailiff arrived today after I had missed one payment of £49 on payment plan. A payment I had attempted to make via phone but could not get through as they never answer the phone! The app did not give me the option to pay the missed payment, …

JB
jodie b 1 year ago on Google
( 1 out of 5 )

Man literally forced himself into our home while we were upstairs asleep with kids and dogs in the house! No knock or anything, didn’t show ID or warrant until police showed up, refused to leave or even step out the door until money was …

EM
emiky may 1 year ago on Google
( 4 out of 5 )

Very easy to pay online and any amount you need to and anytime so no complaints from me and I normally hate debt companies but these do have a good website and allow you time to pay

RW
Ross William 1 year ago on Google
( 1 out of 5 )

Dirty. No letters, no contact, then turn up at an address not used or on reference to the car for 6 months. Poor and trading standards will be contacted.

JV
Jessica Vanstone 1 year ago on Google
( 1 out of 5 )

After reading these reviews I’m not surprised by the attitude I’ve had from your team my housemate owed some money and the guy had asked if I can help with payments the guy was informed that I’m on benefits with 5 dogs to feed I then had …

SN
Sharon Norbury 1 year ago on Google
( 1 out of 5 )

don’t even know where to begin with these.
Received a letter asking for over £2000 in full or to contact them via phone to arrange a Payment Plan, due to mental health conditions I can not contact them …

HC
Hayley Capel 1 year ago on Google
( 1 out of 5 )

Absolutely shocking organisation! Staff are not interested in helping people, they don’t listen to you when you try to explain circumstances etc. Initial contact was made by me and I made an offer of payment to clear council tax debt which …

LJ
Larra Johnson 1 year ago on Google
( 1 out of 5 )

Vile corporation invasion of our peace, unlawful 3rd party interloper! zero power or signed contract fake orders!

PM
Phoenix Motors 1 year ago on Google
( 1 out of 5 )

Absolutely shocking recovery company taking advantage of people with mental health issues then lying if I could upload the real footage from my camera I would do not phone this company take advice from the citizens advice or the financial bureau disgusting people you are

MP
Misses Perry 1 year ago on Google
( 1 out of 5 )

This company is a joke my partners car got clamped we have had no letters or no communication from this company their people are rude and they they are abusive if they had bothered sending letters or calling they would know his car had been cloned and his has a medical condition where he needs his car 1 to go to work and 2 to get around

RP
Robert Paterson 1 year ago on Google
( 1 out of 5 )

Terrible company- cannot get hold of anyone by email or telephone. They did not rebate or cancel for an electricity bill that I had already paid to Eon (who had sent it to the wrong email address). Simply refused to listen despite sending …

OH
Omer Hassan 1 year ago on Google
( 1 out of 5 )

came to my office demanding money i told her i am not the person your looking for she totally ignored me then she realized she was in the wrong business went next door no apologies she left the her vehicle blocking my work shop did not have a care in the world

SB
stacy burden 1 year ago on Google
( 1 out of 5 )

Absolutely disgusting enforcement company, had a particular bailiff a Mr sandals who you can never reach by phone and never answers a message, paid half my balance and kindly ask for a payment plan , got completely ignored so phoned the …

AJ
Alfie Jones 1 year ago on Google
( 1 out of 5 )

Halton Borough Council have hired these goons to enforce unpaid bridge tolls without making a proper attempt to contact me. Lied about my situation. Forced me to pay £381 for a £2 bridge toll. Mr John Morera had out of date information, …

GJ
George JoJo 1 year ago on Google
( 1 out of 5 )

Two Cons !!! who came to me after the company send to me one letter only !
They just clamped my car in my absence and forced me to pay her unfair charge for attendance £235 – no payment plan or no negotiation! “ now you listen to me” …

TB
Teddy bear 1 year ago on Google
( 1 out of 5 )

Disgusting company.
I have informed them numerous times that the recipient does not live at my home address. …

AA
Alex Allan 1 year ago on Google
( 1 out of 5 )

This company should be avoided at all costs. I had a text from a bailiff to pay up £559 for an unpaid ulez charge which has already been paid for. When I spoke to the bailiff on the phone he was rude and unprofessional. Also the fact I did …

DH
David Heatley 1 year ago on Google
( 1 out of 5 )

Hi sick off ringing them and not getting a reply from them , regarding they’re threatening letters saying pay or a enforcement officer will be round ,

PC
Philip Crawford 1 year ago on Google
( 5 out of 5 )

Fantastic helpful company I wanted rid of some goods from my home before I moved I was going to be charged a fortune to get them taken away this company did it for me they even got a van and listed everything thank you marstons you saved me a lot of money

KP
Kristjana Preni 1 year ago on Google
( 1 out of 5 )

Desperate admin people who hate their miserable jobs. They have absolutely no idea what they’re hired to do

JG
Jade Gmail 1 year ago on Google
( 1 out of 5 )

Complain to the government bodies about them and get their licence taken away they have taken my car for the previous owner and I cannot go to work as disabled legally cannot even take a car if the debtor uses it for work or disability. I have both and I owe you no debt. I will get this company closed down trust me

K2
kieran 200990 1 year ago on Google
( 1 out of 5 )

Banging on my door at 5:50 in the morning walked into my house went into my child’s room , started to look up what they could steal!! Offered payment plan they wouldn’t accept! Tried clamping my car which I proved in writing which was a …

MF
Michelle Feasey 1 year ago on Google
( 1 out of 5 )

Absolutely useless, chasing money from a company that does not exist, at an address with no link to the company which was struck off in 2010. Asked where they had got their information from, and told I was being rude !!! had done no …

JB
Jordan Burkinshaw 1 year ago on Google
( 1 out of 5 )

If only I could put 0 stars!!! Absolute joke of a cowboy CUNNINGHAM YOU BULLY!!! from Marstons coming out this morning to my mothers address from a fine I’m already in the process of sorting for her, she’s recently had a major heart attack …

JM
Joanne Marshall 1 year ago on Google
( 1 out of 5 )

Not very professional at all .
The letter states the quickest fastest way to contact them is by phone … a big fat oh no it’s not !! Nearly an hour . …

NW
Natascha Wienand 1 year ago on Google
( 1 out of 5 )

Disgusting and rude staff. Unhelpful. I’ve never dealt with a more horrendous team. No thoughts on paying a lower price. They expect you to pay everything in full. As if everyone here can pay in full but would prefer to have them chase you. I’ve never been more underpresser and stressed than with this company.

CW
Craig Wilson 1 year ago on Google
( 1 out of 5 )

You probably received a letter and decided to Google the company and read the reviews. The best way for me to describe them is just lacking initiative. I won’t slander them or name any member of staff. But genuinely I’m of the opinion that …

LF
Louise Felton 1 year ago on Google
( 1 out of 5 )

Horrendous came my door unplugged my camera asked for money from the council which wasn’t owed as the council hadn’t had time to inform them.
Came out to my car with my 2 year old a car pulled up by the side I didn’t know …

JL
Jessica Louise 1 year ago on Google
( 1 out of 5 )

Absolutely vile people. Wait over an hour on the phone to get through to speak to someone to then be told they can’t do anything for your circumstances and threatened to pay it today or someone will visit your property. They have no remorse …

NH
Nicholas Hill 1 year ago on Google
( 1 out of 5 )

Absolutely disgusting company. Was threatened by this firm saying they will force entry by the police at 6.30am when I have a 4 year old son in the house.
For claiming I haven’t paid the £2 mersey flow charge. Which I had. I was forced to pay £381

BT
BTN TV 1 year ago on Google
( 1 out of 5 )

I had my car stolen in 2021 and appealed that the parking fines that were due payment were not mine as the person that stole the car is parking it illegally, but even though sending emails and contacting marson group they still sent a …

PR
Peter Rowe 1 year ago on Google
( 4 out of 5 )

Everyone is going to have an opinion about Marston but mine today was very well received i spoke to an agent called Mr Daybell he was very understanding and took the time to allow me to explain my current situation, We worked through my …

AO
Adrian Oxenham 1 year ago on Google
( 1 out of 5 )

Cant give them a negative review which is,a shame.
They dont ring the bell. Come early in the morning so you are asleep. This way they can add extra charges on their extremely high disproprtibate prices. Feel …

JH
Jon H 1 year ago on Google
( 3 out of 5 )

I had a guy called Mr Wall attend my property, I have dealt with bailiffs before, and I would never dream of doing something like this, but credit where it is due, he’s been working with me to pay back my debt in a manor that’s not …

SH
Stuart Harman 1 year ago on Google
( 1 out of 5 )

What a joke of a company! I have a debt of only £148 and actually want to pay it, but you have little or no chance of getting through to anyone unless you have a free hour to wait on hold. …

BB
Billy Bownes 1 year ago on Google
( 1 out of 5 )

Can’t wait to take these people to court. Broke every law in the book including freedom of information act 2000. Also breaking covid restraints. Tried to bully their way in to my friends flat who had an exstreamly sick son and threatens to …

JC
Jasmine Carlow 1 year ago on Google
( 1 out of 5 )

The previous tenant of our house had ended up in debt and after moving in we had these people turning up at our house every other day. We have sent them our tenancy agreement three times now and they are still turning up, and our landlord …

HC
Hamilton Chida 1 year ago on Google
( 1 out of 5 )

There no car registered at this address.
This is a scam. Targeting vulnerable people

DL
Danielle Leather 1 year ago on Google
( 1 out of 5 )

Absolutely vile “company”. Luckily I have my dad who can help me out paying your £185 instalment fee that you demanded we pay today (even though it said on your app that the payment wasn’t due until 28th feb) or get another £200 added onto …

JH
jade holdsworth-russell 1 year ago on Google
( 1 out of 5 )

Had one of these marston bully boys attend my property for someone else. They are shocking people, rude, aggressive and clearly men that belittle women. I informed the man the person does not live here to which I showed evidence this …

CB
Cedric Bonazebi 1 year ago on Google
( 1 out of 5 )

I made my last payement and I’m being told I have to wait a day to have to the clamp removed from my car really it’s a joke I do not who do they think they are they should get investigated because surely this is not right

BL
Becky Lovegrove 1 year ago on Google
( 1 out of 5 )

Paid my Council Tax but Marston’s turned up on my doorstep demanding £375 in fees when I had never heard of them before. The council confirmed it had been paid but they said as they had called I owed them £300+ fees ?????? I am registered …

JP
John pickering 1 year ago on Google
( 1 out of 5 )

Turned up to my brothers house, bullying and intimidating vulnerable people, based on out-dated client information. …

MB
Mike Bourne 1 year ago on Google
( 1 out of 5 )

Been told for a 423 quid debt they are going to be removing items from my ex partners house, i dont even live there!! When I called they didn’t even bother to ask for my new address, tried to sort things out as haven’t been working by …

LS
Linn s.r 1 year ago on Google
( 1 out of 5 )

I think this is the worst company I have ever been in contact with. After trying to call them 5 times, being on hold for hours, hanged up on, no response to my emails. I tried to explain, but they refused to listen. they have been so rude …

SR
Sarah Robinson 1 year ago on Google
( 1 out of 5 )

I am a single lady, living alone. I am scared out of my mind. I received first correspondence this morning and have not left my flat since due to the threatening nature of the open letter. I had no mention of any fine before today. When I …

RA
Raiyaan Abdul 1 year ago on Google
( 1 out of 5 )

Absolutely disgusting. Wish I could leave 0 stars. Knocked on my door at 6:30am and forced entry into my home. I showed sufficient evidence but the bailiff didn’t even take it into consideration. Where’s the empathy?

FA
Farlan Automotive 1 year ago on Google
( 1 out of 5 )

terrible company and service. Forcefully made to pay a fine that was from a previous owner.

LP
L P 1 year ago on Google
( 1 out of 5 )

The words “Outlaws” & “Scumbags” doesn’t come close to describing this company !!! They are legal thugs and bullies. If I could give zero I would, avoid at any costs and never give them your email or mobile number.

CB
Catherine Buckel 1 year ago on Google
( 1 out of 5 )

You can make a payment more than your payment plan (I was able to at the time and when your able to you do) however I did this with the people I actually owed the money to. On receiving the updated balance Marstons proceeded to send a …

ZH
Zoe Hobbins 1 year ago on Google
( 1 out of 5 )

Currently been on the phone to them for 3 and half hours. Lost my job, can’t afford the payment this month. Their suggestion is for me to make a smaller payment and up my payments each month which are already unaffordable. …

RD
Ryan Denson 1 year ago on Google
( 1 out of 5 )

Marston Holdings arrived at my home during this pandemic out of the blue with no correspondence whatsoever. Apparently they was looking for my wife due to an unpaid parking fine that she had forgotten about in 2018! fair enough we accept …

JM
Justin Murray 1 year ago on Google
( 1 out of 5 )

I owe you £20k. How much of that do you think you’re going to get? Yeah you thought right £0

AV
Abdullah Vachhiat 1 year ago on Google
( 1 out of 5 )

These people are thieves and employ the like. Broke onto private property and clamped a vehicle and then stole it. They use thugs from one of their holding companies called nsl. They have no qualms in breaking any laws. We have them on …

CG
Carl Grange 1 year ago on Google
( 1 out of 5 )

Just heard a call to one of my colleagues. For a Mr Moore trying to collect he was not helpful at all.
And was demanding 3 figers. How this company is aloud to run. With want is going on in the world you would thing they would be more helpful.

CB
Chaday Brown 1 year ago on Google
( 1 out of 5 )

Spoke to someone called narisa and she not only blamed me for my mental health issues but told me it was my fault and I need the payment in full or bailiffs will be sent out. I’ve got in touch with panomara because I believe this company …

AH
alec hopkins 1 year ago on Google
( 1 out of 5 )

Last week I received a ominous letter from Marston holdings stating that I owed £278 as I made an illegal turning manoeuvre in Brent London 2 years ago in 2018. Not knowing if the letter was a scam or not I emailed Brent council and they …

AH
Alex Hobbs 1 year ago on Google
( 1 out of 5 )

Completely unreasonable, even when you’re paying back money at an agreed rate. Reported to High Court Enforcement Offices association. The more people do this. They will have to change their way

TJ
Tim Jackson 1 year ago on Google
( 1 out of 5 )

Absolutely outrageous customer service! Terry the enforcement officer was polite. However I tried to solve the issue when I received my first letter from marstons holdings ltd. which I waited a combined 45 minutes on the phone just to be …

SF
Silvia Fialho 1 year ago on Google
( 1 out of 5 )

Been trying to phone number of times and they keep switching of the phone in my face. I should let them come and collect anything they want in my house as I just have some old clothes and a very old car and no money in my account and I …

MB
Master Baiter 1 year ago on Google
( 1 out of 5 )

I rang to set up a payment plan, to be told, you need to pay more than that!

You have until this date (2 days) to get the full amount. …

P
Pure.84 1 year ago on Google
( 1 out of 5 )

An absolute disgrace of a debt collection company. The agents are all pretty much bullies who talk down to you. Remember your place, you’re a customer care officer, NOT THE LAW. They don’t do their jobs properly. If you’re a heartless soul, …

G
GRowe 1 year ago on Google
( 1 out of 5 )

Recruitment is absolutely shocking!! Offered a job and a training session and within hrs told sorry we no longer want to progress, twice this has happened with Marstons and twice had issues. Can see why there are so many bad ratings my advice avoid at all costs!!!

AP
Andrew Palmer 1 year ago on Google
( 1 out of 5 )

Perhaps the worst company we’ve dealt with. Even when you pay and keep the payments, they claim they haven’t recieved them or claims we payed below when we didn’t. At that point they charge you recovery fee over and over and ask for money …

MC
Miron Claudiu 1 year ago on Google
( 1 out of 5 )

Just payd for my ticket of 323 £ and they came after 2 weeks with 556 £ , because i payd the wrong code …. and after requested refund and i received back 323 £ instead of 556 . Guys be careful when u put the code , still if u put it wrong …

NC
Nicholas Costi 1 year ago on Google
( 1 out of 5 )

I got a fine for driving in the congestion zone area and it was sent to an old address I had no idea of this fine, they turned up to my mum’s house demanding money telling she had to pay otherwise they will come back and take her stuff, I …

CB
Char Bower 1 year ago on Google
( 1 out of 5 )

Absolute disgrace of a company. Rude, and entitled! Sends out enforcers to snoop around a property, despite being provided with proof that the person who owes the debt moved on LONG AGO and has zero to do with me, never met them in my life. …

AH
Aj Holland 1 year ago on Google
( 1 out of 5 )

Mr Aveland! bully and menacing . Shocking but reporting to the local MP. Shame on you!!!!

RR
Rachel Robinson 1 year ago on Google
( 1 out of 5 )

Information was sent to my address due to the COV19 travel restrictions.
Therefore there was no prior knowledge of the charge until they showed up at my address. …

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