Caterham Dene Hospital average reviews all over the web

4.6
Total Reviews 74

Average reviews from all platforms

Average Rating 4.6

Average reviews from all platforms

  • 5.0
    61
  • 4.0
    5
  • 3.0
    1
  • 2.0
    2
  • 1.0
    5
Caterham Dene Hospital reviews breakdown:
Google
4.6
74

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74 Caterham Dene Hospital reviews on Google

MV
Miss V 9 months ago on Google
( 5 out of 5 )

I attended Caterham Dene Walk-in on New Year’s Eve 2022, having accidentally stabbed a kitchen knife right through the tip of my finger and out the other side. From the moment I arrived at Caterham, the team were efficient and I was treated quickly and with care. Their service was excellent.

BP
Bethany Pankhurst 9 months ago on Google
( 5 out of 5 )

Thank you to the lovely nurse Karen I saw today. She was so friendly, kind and reassuring and the hospital are lucky to have her! I can’t say the same about the receptionists.They were quite rude and unwelcoming, and made me feel uncomfortable. Overall, I highly recommend the service and I only waited 15 minutes to be seen.

ML
Moray Laing 9 months ago on Google
( 5 out of 5 )

I attended with what turned out to be a broken fibula in mid January 2023. The service there was excellent and I was in and out on crutches and in a boot within two hours. Special mention to Ann Marie Sherman who was great.

HW
Harriet Wall 9 months ago on Google
( 5 out of 5 )

I went to caterham dene after injuring my ankle. I was able to get seen by a doctor, have an x ray done, recieved my diagnosis (a fractured ankle), and was fitted with a boot in just under 2 hours. There was hardly any delay and I got through the process really quickly – plus the staff were all very nice and helpful!

MN
Michael Nug 9 months ago on Google
( 5 out of 5 )

From a very sheepish person that got maulled by a false widow spider…
Thank you for all your help.
Kind, helpful and very knowledgeable people. Hospital is very clean and a pleasant experience all round…

WM
W MULUMBA 9 months ago on Google
( 4 out of 5 )

It was clean and well lit. Easy to find and parking was readily available. Was seen pretty quick as I attended for a walk-in appointment.

PA
Phil A 9 months ago on Google
( 5 out of 5 )

Dr Matt & Joanna (apologies if names not exactly spot on – you know who you are!) thanks so much for your kind attention this afternoon during my unscheduled visit. Your speed professionalism, thoroughness and care was a tribute to the very …

RG
Richard Gibbs 9 months ago on Google
( 5 out of 5 )

Prompt and helpful assistance after phoning and then walking-in. Great to be met by medical staff who seemed genuinely interested in making me better rather than regarding me, as an unwelcome inconvenience. Thanks.

SB
Sharon Barton 9 months ago on Google
( 4 out of 5 )

Great facility to have. My elderly mum was treated well at all times. They were honest about waiting times as they were busy. We were seen within the given time frame. This is the 3rd time we have had to use the Dene for various family members locally and we have had great service every time. Lucky to have them there.

JH
James Hill 9 months ago on Google
( 5 out of 5 )

I have been using the Dene for wound dressings recently and found ALL the staff very helpful. The nurses are polite and caring professional with compassion. Waiting times are minimal.

LB
lisa blackford 9 months ago on Google
( 5 out of 5 )

This place is amazing, clean, kind staff, friendly reception staff and short waiting times, put my elderly mum at ease straight away! More places like this please! Thanks to all the staff x

CL
Carole Lacey 9 months ago on Google
( 5 out of 5 )

My Dad (Brian) received the most amazing treatment today from all the staff, but especially Kim who took her time to listen and treat accordingly. She was so lovely to Dad and had a wonderful attitude. I can’t thank them all enough.

TH
Tracy H64 9 months ago on Google
( 5 out of 5 )

Used the Minor Injuries Unit for the first time yesterday. Fantastic care and service from start to finish. Even able to park for free. …

EH
Eileen Harper 9 months ago on Google
( 5 out of 5 )

Went to Caterham Dene at the weekend, for first time, staff were very helpful, I cannot thank them enough, highly recommend.
Thank you 😊 …

HM
hello me 9 months ago on Google
( 5 out of 5 )

I went in with a broken arm, I was seen, X-rayed and plastered in under 2 hours, what great treatment, and the staff were very helpful and kind,
It’s my first experience here, I wish all hospitals were like this

MN
Mojgan Nikkhah-Eshghi 9 months ago on Google
( 5 out of 5 )

🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹Since 20th arrived in Caterhem den hospital at 21:25 arrived hospital sisters & nurses all very assume and amazing caring me . I wasn’t walked properly when I was east surrey hospital the Caterhem den hospital amazing spire …

CH
Carys Husher 9 months ago on Google
( 5 out of 5 )

I just want to say how impressed I was with the service I got today. Receptionist was lovely and very helpful. I was seen too quickly and am so grateful. Thankyou

GP
Geni P 9 months ago on Google
( 5 out of 5 )

Very smooth check in process, quick and professional service. Never had to wait more than an hour. Thank you.

AM
Angela Martin 9 months ago on Google
( 5 out of 5 )

I visited Caterham Dene this morning after not being able to see a doctor at my GP surgery – the telephone lines had been so busy that by the time I got through all today’s slots had gone. I cannot rate Caterham Dene highly …

GH
Gavin Howe 9 months ago on Google
( 5 out of 5 )

I had a knee replacement 3 weeks ago. The service for doing dressings is amazing and so efficient too. A great asset to the community. Very impressive with a really committed team.

CA
Christina Aitken 9 months ago on Google
( 5 out of 5 )

They were very friendly and quick with vaccine, great parking area too.

HJ
Humera Jawwad 9 months ago on Google
( 5 out of 5 )

I must say we are very lucky to have this hospital in our area. I went in today with a severe allergy and I must say I was well taken care of by their very friendly and efficient staff. Well done to the wonderful staff who are giving an excellent service to the patients in these trying times.

JC
J C 9 months ago on Google
( 5 out of 5 )

Managed to end up with a mallet finger from tucking in a blanket..!.

Called them up to find out whether I should get an x-ray or not, they advised I …

AG
Adam Gee 9 months ago on Google
( 5 out of 5 )

Great minor injuries clinic, staff were friendly and helpful. The service was efficient and wait times minimal. Free parking an added bonus too!!

JW
Jackie Waud 9 months ago on Google
( 5 out of 5 )

Lovely lovely people,and a very understanding nurse (she’ll know who she is) was so sympathetic, helpful and diagnosed that I had a urinary infection, even though my own doctor couldn’t, After being back to my doctor week after week 8 …

AP
Anita Pinto 9 months ago on Google
( 2 out of 5 )

Normally very good but i went in sometime in August/September 2017 after falling flat on my 4 step steps down in the garden onto concrete patio and was in excruciating pain. The nurse felt every vertebra and told me nothing is broken. I …

JS
Jane S 9 months ago on Google
( 5 out of 5 )

Amazing place. Checked in by a very cheerful friendly receptionist and I’d barely sat down before I was seen by the nurse, who was also very cheerful and friendly. They dealt with my problem quickly and efficiently and I was on my way within 15 minutes of arriving – fantastic.

CW
Clare Warner 9 months ago on Google
( 3 out of 5 )

Few different departments here. Some better than others. Some staff great but equally some staff are not

MC
Manoj Chavan 9 months ago on Google
( 5 out of 5 )

Caring and helpful staff. Walked in on Sunday (today) and was seen and carefully examined. Answered all queries satisfactorily as well.

BP
Ben Pocock 9 months ago on Google
( 5 out of 5 )

Brilliant service. I went in with a potential broken toe (turned out it was fractured). Within 40 minutes I’d checked in, been seen for my initial assessment, seen another nurse, had an X-Ray, had the follow up to the X-Ray and left. I …

SW
Stacey W 9 months ago on Google
( 4 out of 5 )

Very small hospital, good for some things but does not have all the departments of a major hospital so I would recommend for walk ins and injuries that wouldn’t be classed as emergency as East surrey is normally where they send you if …

CS
Christina Spori 9 months ago on Google
( 5 out of 5 )

Waiting time was 15 minutes and in another 15 minutes I was out. By far the shortest time ever in a hospital. Unfortunately I needed a much more advanced check-up at a different hospital and scan than they could provide,but they tried their best

EG
Elspeth Garner 9 months ago on Google
( 5 out of 5 )

I have found the minor injuries unit extremely useful. When I have had an injury needing medical assistance, but not an A and E Department, this unit is ideal. Very pleased with the nurses and reception staff. Parking is also not a problem.

CB
Candida Ballan 9 months ago on Google
( 1 out of 5 )

Why do I even have to give 1 star??? My mum tripped and landed on a glass of water she was holding which resulting in the glass breaking and a piece gouged her in the wrist. There was so much blood it sprayed up the wall all the way to the …

MC
Mark Cox 9 months ago on Google
( 5 out of 5 )

I had to go up there daily after an operation earlier this year. The queue was always short and the staff were always fully professional. I could not be happier with the service I received and could not be more impressed with the doctors and nurses.

LM
Lizzie Margey 9 months ago on Google
( 5 out of 5 )

Thank you to everyone at Caterham Dene for the care they gave my elderly neighbour today, especially Allison, who was very kind and compassionate towards us both. It is an excellent unit, staffed by very competent, caring people, who treat …

GP
Garry Piper 9 months ago on Google
( 1 out of 5 )

When my daughter needed to see a medical proffessional out of hours on a Saturday, I tried here, I was so happy to see only 3 people in the waiting room. Unfortunately we were very quickly told to drive to East Surrey Hospital or Purley as …

DJ
David J Tyler 9 months ago on Google
( 5 out of 5 )

First class care. I had a minor injury to my knee and throughout the process of redressing over the weeks I was looked after and cared for by all the nurses like I was someone special. Of course it is not a place you want to visit regularly but if you have to, it’s nice to know that you could not be in better hands.

AA
Alana Ashby 9 months ago on Google
( 4 out of 5 )

Bit old fashioned in the day centre but the new part is just wonderful.
Clean and pleasant. Staff are very friendly and helpful. Lovely to have somewhere to go out of hours from the doctors too

HJ
Heather Jefkins 9 months ago on Google
( 5 out of 5 )

I am so grateful for the attention and care I received at the Minor Injuries department. The staff were efficient and caring, a great combination. Thankyou very much.

YM
Yolanda Martin 9 months ago on Google
( 5 out of 5 )

Fantastic quick service, they have an x ray facility which is why I was referred here. Very friendly staff and great at taking the time to listen to you.

AM
Alec Murfet 9 months ago on Google
( 5 out of 5 )

It was necessary to attend the unit after a fall causing facial and hand cuts and abrasions.All staff were very caring and professional and have my deepest thanks.

GR
Graham Robinson 9 months ago on Google
( 5 out of 5 )

Had two x-rays at the dene very quick no waiting booked appointment very nice staff

PM
Philip M 9 months ago on Google
( 5 out of 5 )

Sliced finger on barbed wire. Despite COVID barriers was seen in 10 mins, patched up in 30mins and the return visit today to remove stiches was punctual and efficient. My experience of this facility and it’s staff was excellent.

CW
Carol Wood 9 months ago on Google
( 1 out of 5 )

Waste of time going, was told to go there because of a lump on my wrist causing pins and needles in fingers. Told that they are minor unit and not neurology!!!!!. She said she had no idea what it was and told me to go to Croydon hospital.

GS
Gillian Stratton 9 months ago on Google
( 4 out of 5 )

Friendly welcoming and helpful.

CR
City Reviewer 9 months ago on Google
( 2 out of 5 )

The walk in centre is hit and miss however the wards are badly organised and hopelessy run. Information is not forthcoming and noone seems to have a clue what’s going on with parients and treatment. Concerning !!

JJ
Jim Jackson 9 months ago on Google
( 5 out of 5 )

Friendly and helpful staff

JY
James Y 9 months ago on Google
( 5 out of 5 )

Fantastic and attentive staff. Was seen very quickly

NM
Nurain Mussani-Sherwood 9 months ago on Google
( 5 out of 5 )

Friendly staff at front desk and great triage nurse

OM
Oliver Matthews 9 months ago on Google
( 1 out of 5 )

Edit: Never going there again. waited 1:45 for my appointment as it was that late. Saw the doctor who ‘Arranged my repeat’ … turns out that never happened, now have to go a week without my NECESSARY medication. …

NF
Nicky Fleetwood 9 months ago on Google
( 5 out of 5 )

First class service, no waiting time and friendly, helpful nurses, GP and reception staff.

IB
iza burger 9 months ago on Google
( 5 out of 5 )

Thank you sooo much for helping me today .My condition was not due to an injury but the walk in centre were really kind and happy to see me ,lovely place, thank you.

CB
Carol Baker 9 months ago on Google
( 5 out of 5 )

Very quick an helpful here
Its a walk in service jst walk in an wait
Free parking a bonus its minors A&E linked to East Surrey Hosp

JW
Jack Wheeler 9 months ago on Google
( 1 out of 5 )

Asthmatic with bad chesty cough for nearly a week, prescribed a nasal spray for blocked or runny nose and a hayfever tablet.. Now struggling even more to breathe.

PN
Pauline Notley 9 months ago on Google
( 5 out of 5 )

29/11/2017
Went to Caterham Dene today ,
I got seen with 20 mins by a Dr Ishtaq, …

MC
Matt Cook 9 months ago on Google
( 5 out of 5 )

Great emergency unit fit you in quickly with short notice and very thorough professional and friendly.

EY
Elaine Yu 9 months ago on Google
( 5 out of 5 )

Fantastic experience and all staff are very professional. Thank you

RH
Rebecca Hamrally 9 months ago on Google
( 5 out of 5 )

Wound dressing nurses are kind and caring Gentle hands and caring.

JR
jonathan risley 9 months ago on Google
( 5 out of 5 )

Excellent small hospital

AW
Ann Wright 9 months ago on Google
( 5 out of 5 )

Wonderful service, so helpful and friendly, very professional in resolving medical problem, thank you so much.

PJ
Paul J 9 months ago on Google
( 5 out of 5 )

Got great, quick, service at the walk-in centre on a bank holiday.

PB
Patricia Barnard 9 months ago on Google
( 5 out of 5 )

Brilliant, caring, thoughtful staff. Give peace of mind.

NC
Nat. Cleeter (Nattynoggitt) 9 months ago on Google
( 5 out of 5 )

Excellent clean helpful place for physiotherapy

AK
Allan King 9 months ago on Google
( 5 out of 5 )

Very helpful and not a long waiting time

CC
Claudia Czajkowska 9 months ago on Google
( 5 out of 5 )

Five star service. Staff very friendly and always so helpful

KM
Kay Middle 9 months ago on Google
( 5 out of 5 )

Amazing staff and friendly place

JB
James Beatt 9 months ago on Google
( 5 out of 5 )

I was in and out of here in 15 minutes! Brilliant service.

OV
Oliver Veale 9 months ago on Google
( 5 out of 5 )

Fast FRIENDLY good doctors

LF
Luca Fiderio 9 months ago on Google
( 5 out of 5 )

Fantastic friendly and effective

JG
Jacqueline Gibbons 9 months ago on Google
( 5 out of 5 )

Always good!

J
Jason 9 months ago on Google
( 5 out of 5 )

Fantastic service, 2016

WJ
Wendy Jones 9 months ago on Google
( 5 out of 5 )

Excellent service

MH
Margaret Holland 9 months ago on Google
( 5 out of 5 )

Youhospilawasverygood

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