Caterham Dene Hospital reviews

I attended Caterham Dene Walk-in on New Year’s Eve 2022, having accidentally stabbed a kitchen knife right through the tip of my finger and out the other side. From the moment I arrived at Caterham, the team were efficient and I was treated quickly and with care. Their service was excellent.

Thank you to the lovely nurse Karen I saw today. She was so friendly, kind and reassuring and the hospital are lucky to have her! I can’t say the same about the receptionists.They were quite rude and unwelcoming, and made me feel uncomfortable. Overall, I highly recommend the service and I only waited 15 minutes to be seen.

I attended with what turned out to be a broken fibula in mid January 2023. The service there was excellent and I was in and out on crutches and in a boot within two hours. Special mention to Ann Marie Sherman who was great.

I went to caterham dene after injuring my ankle. I was able to get seen by a doctor, have an x ray done, recieved my diagnosis (a fractured ankle), and was fitted with a boot in just under 2 hours. There was hardly any delay and I got through the process really quickly – plus the staff were all very nice and helpful!

From a very sheepish person that got maulled by a false widow spider…
Thank you for all your help.
Kind, helpful and very knowledgeable people. Hospital is very clean and a pleasant experience all round…

It was clean and well lit. Easy to find and parking was readily available. Was seen pretty quick as I attended for a walk-in appointment.

Dr Matt & Joanna (apologies if names not exactly spot on – you know who you are!) thanks so much for your kind attention this afternoon during my unscheduled visit. Your speed professionalism, thoroughness and care was a tribute to the very …

Prompt and helpful assistance after phoning and then walking-in. Great to be met by medical staff who seemed genuinely interested in making me better rather than regarding me, as an unwelcome inconvenience. Thanks.

Great facility to have. My elderly mum was treated well at all times. They were honest about waiting times as they were busy. We were seen within the given time frame. This is the 3rd time we have had to use the Dene for various family members locally and we have had great service every time. Lucky to have them there.

I have been using the Dene for wound dressings recently and found ALL the staff very helpful. The nurses are polite and caring professional with compassion. Waiting times are minimal.

This place is amazing, clean, kind staff, friendly reception staff and short waiting times, put my elderly mum at ease straight away! More places like this please! Thanks to all the staff x

My Dad (Brian) received the most amazing treatment today from all the staff, but especially Kim who took her time to listen and treat accordingly. She was so lovely to Dad and had a wonderful attitude. I can’t thank them all enough.

Used the Minor Injuries Unit for the first time yesterday. Fantastic care and service from start to finish. Even able to park for free. …

Went to Caterham Dene at the weekend, for first time, staff were very helpful, I cannot thank them enough, highly recommend.
Thank you 😊 …

I went in with a broken arm, I was seen, X-rayed and plastered in under 2 hours, what great treatment, and the staff were very helpful and kind,
It’s my first experience here, I wish all hospitals were like this

🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹Since 20th arrived in Caterhem den hospital at 21:25 arrived hospital sisters & nurses all very assume and amazing caring me . I wasn’t walked properly when I was east surrey hospital the Caterhem den hospital amazing spire …

I just want to say how impressed I was with the service I got today. Receptionist was lovely and very helpful. I was seen too quickly and am so grateful. Thankyou

Very smooth check in process, quick and professional service. Never had to wait more than an hour. Thank you.

I visited Caterham Dene this morning after not being able to see a doctor at my GP surgery – the telephone lines had been so busy that by the time I got through all today’s slots had gone. I cannot rate Caterham Dene highly …

I had a knee replacement 3 weeks ago. The service for doing dressings is amazing and so efficient too. A great asset to the community. Very impressive with a really committed team.

They were very friendly and quick with vaccine, great parking area too.

I must say we are very lucky to have this hospital in our area. I went in today with a severe allergy and I must say I was well taken care of by their very friendly and efficient staff. Well done to the wonderful staff who are giving an excellent service to the patients in these trying times.

Managed to end up with a mallet finger from tucking in a blanket..!.

Called them up to find out whether I should get an x-ray or not, they advised I …

Great minor injuries clinic, staff were friendly and helpful. The service was efficient and wait times minimal. Free parking an added bonus too!!

Lovely lovely people,and a very understanding nurse (she’ll know who she is) was so sympathetic, helpful and diagnosed that I had a urinary infection, even though my own doctor couldn’t, After being back to my doctor week after week 8 …

Normally very good but i went in sometime in August/September 2017 after falling flat on my 4 step steps down in the garden onto concrete patio and was in excruciating pain. The nurse felt every vertebra and told me nothing is broken. I …

Amazing place. Checked in by a very cheerful friendly receptionist and I’d barely sat down before I was seen by the nurse, who was also very cheerful and friendly. They dealt with my problem quickly and efficiently and I was on my way within 15 minutes of arriving – fantastic.

Few different departments here. Some better than others. Some staff great but equally some staff are not

Caring and helpful staff. Walked in on Sunday (today) and was seen and carefully examined. Answered all queries satisfactorily as well.

Brilliant service. I went in with a potential broken toe (turned out it was fractured). Within 40 minutes I’d checked in, been seen for my initial assessment, seen another nurse, had an X-Ray, had the follow up to the X-Ray and left. I …

Very small hospital, good for some things but does not have all the departments of a major hospital so I would recommend for walk ins and injuries that wouldn’t be classed as emergency as East surrey is normally where they send you if …

Waiting time was 15 minutes and in another 15 minutes I was out. By far the shortest time ever in a hospital. Unfortunately I needed a much more advanced check-up at a different hospital and scan than they could provide,but they tried their best

I have found the minor injuries unit extremely useful. When I have had an injury needing medical assistance, but not an A and E Department, this unit is ideal. Very pleased with the nurses and reception staff. Parking is also not a problem.

Why do I even have to give 1 star??? My mum tripped and landed on a glass of water she was holding which resulting in the glass breaking and a piece gouged her in the wrist. There was so much blood it sprayed up the wall all the way to the …

I had to go up there daily after an operation earlier this year. The queue was always short and the staff were always fully professional. I could not be happier with the service I received and could not be more impressed with the doctors and nurses.

Thank you to everyone at Caterham Dene for the care they gave my elderly neighbour today, especially Allison, who was very kind and compassionate towards us both. It is an excellent unit, staffed by very competent, caring people, who treat …

When my daughter needed to see a medical proffessional out of hours on a Saturday, I tried here, I was so happy to see only 3 people in the waiting room. Unfortunately we were very quickly told to drive to East Surrey Hospital or Purley as …

First class care. I had a minor injury to my knee and throughout the process of redressing over the weeks I was looked after and cared for by all the nurses like I was someone special. Of course it is not a place you want to visit regularly but if you have to, it’s nice to know that you could not be in better hands.

Bit old fashioned in the day centre but the new part is just wonderful.
Clean and pleasant. Staff are very friendly and helpful. Lovely to have somewhere to go out of hours from the doctors too

I am so grateful for the attention and care I received at the Minor Injuries department. The staff were efficient and caring, a great combination. Thankyou very much.

Fantastic quick service, they have an x ray facility which is why I was referred here. Very friendly staff and great at taking the time to listen to you.

It was necessary to attend the unit after a fall causing facial and hand cuts and abrasions.All staff were very caring and professional and have my deepest thanks.

Had two x-rays at the dene very quick no waiting booked appointment very nice staff

Sliced finger on barbed wire. Despite COVID barriers was seen in 10 mins, patched up in 30mins and the return visit today to remove stiches was punctual and efficient. My experience of this facility and it’s staff was excellent.

Waste of time going, was told to go there because of a lump on my wrist causing pins and needles in fingers. Told that they are minor unit and not neurology!!!!!. She said she had no idea what it was and told me to go to Croydon hospital.

Friendly welcoming and helpful.

The walk in centre is hit and miss however the wards are badly organised and hopelessy run. Information is not forthcoming and noone seems to have a clue what’s going on with parients and treatment. Concerning !!

Friendly and helpful staff

Fantastic and attentive staff. Was seen very quickly

Friendly staff at front desk and great triage nurse

Edit: Never going there again. waited 1:45 for my appointment as it was that late. Saw the doctor who ‘Arranged my repeat’ … turns out that never happened, now have to go a week without my NECESSARY medication. …

First class service, no waiting time and friendly, helpful nurses, GP and reception staff.

Thank you sooo much for helping me today .My condition was not due to an injury but the walk in centre were really kind and happy to see me ,lovely place, thank you.

Very quick an helpful here
Its a walk in service jst walk in an wait
Free parking a bonus its minors A&E linked to East Surrey Hosp

Asthmatic with bad chesty cough for nearly a week, prescribed a nasal spray for blocked or runny nose and a hayfever tablet.. Now struggling even more to breathe.

29/11/2017
Went to Caterham Dene today ,
I got seen with 20 mins by a Dr Ishtaq, …

Great emergency unit fit you in quickly with short notice and very thorough professional and friendly.

Fantastic experience and all staff are very professional. Thank you

Wound dressing nurses are kind and caring Gentle hands and caring.

Excellent small hospital

Wonderful service, so helpful and friendly, very professional in resolving medical problem, thank you so much.

Got great, quick, service at the walk-in centre on a bank holiday.

Brilliant, caring, thoughtful staff. Give peace of mind.

Excellent clean helpful place for physiotherapy

Very helpful and not a long waiting time

Five star service. Staff very friendly and always so helpful

Amazing staff and friendly place

I was in and out of here in 15 minutes! Brilliant service.

Fast FRIENDLY good doctors

Fantastic friendly and effective

Always good!

Fantastic service, 2016

Excellent service

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