Royal National Throat, Nose and Ear Hospital reviews

Great experience at this hospital today! I went for a visit and I was visited thoroughly by a great doctor. I was visited and looked after and also the nurse were nice and welcoming. I am glad I had this positive experience. I had a local …

Hospital environment is very nice.ENT Dr Chua did my ear operation in2018.Now I can’t hear properly.It has been worse. Doctor Chua’s doesn’t have time to listen to your problem. Several time I visited to him, his attitude like very busy.

Unfortunately for me, i had rather very disappointing appointment. On 8th of may 2019 at 14-30 pm I had an appointment in THE ROYAL NATIONAL THROAT NOSE AND EAR HOSPITAL. I am on my site arrived to my appointment on time, at 14-25. after …

Such a fantastic hospital. I was on Ward B with Thuli as my nurse. She was so caring and reassuring. All of the staff were professional and kind from the cleaners, porters and doctors. The food was nice. The ward was clean and ran effectively. A credit to the NHS in a difficult time. Thank you everyone!

I was little boy, is being visiting this place since is a very, very long time to use a special private appointment. So, I was being a relationship with this hospital since around… 1985 or so… The doctor and the nurse will help me …

I woke up three weeks ago and to my horror, had gone deaf in both ears. My doctor arranged an urgent referral to THE ROYAL NATIONAL THROAT, NOSE AND EAR HOSPITAL, near to Kings Cross Station. What wonderful treatment I received, from the …

Appalling service!!! We were booked in for an appointment at 8.30AM (though were told to arrive at 8.15AM) only to be told the x-ray department did not even open until 9AM! There were no staff present in the department until 9.20AM. When a …

Very competent, caring and patient focused staff in the Allergy Clinic. From the nurses who greet staff with a polite and friendly smile, through to the doctors in that clinic. In particular Dr RotiRoti. I felt cared for and not that I was …

I was meant to write this review a while back but never got the chance. Although the building is old and in serious need of renovation, the doctor I saw was excellent. Dr Raj Nandi, is very professional and genuinely cares about his patients and goes the extra mile. He gave me great advice and was very sincere.

New hospital is so much nicer than the old one. Lovely staff, always make things easy for us. Excellent care every time. Thank you

What a joke. What is the point in booking an appointment 2 months in advance if I then have to go and take a ticket and wait for my number to be called? I love waiting 30 minutes just to register that I’ve arrived, followed by another hour …

I’ve had tonsillectomy done, and got assigned an appointment in this hospital on Monday morning 11am.
After waiting for over 2 hours in a room full of patients coughing their germs …

Can’t thank the emergency ENT team enough, pretty much everyone I dealt with was very caring and reassuring. I tried another A&E and ENT with no joy. …

Our story: 11:00am appointment. 2:30pm (!) to theatre. 2:45pm a hospital elevator breaks down. 3:15pm engineer can’t fix it. 3:30pm operation cancelled ‘for health and safety reasons’. Rearranged date promised before leaving hospital. …

I had a septorhinoplasty with Mr Randhawa because my nose was deviated and my left side was semi-closed. Honestly, the operation was perfect, I didn’t suffer anything and the postoperative course was the same. After the operation I could …

After an absolutely awful bout of quinsy (throats abscess) appeared after tonsillitis, I was in agony. My gp misdiagnosed it, luckily enough nhs direct agreed to book an out of hours gp who diagnosed and referred me here really quickly. …

Amazing to have a ENT specialist to help those with hearing problems. Just make sure you check with the institute that the appointment is scheduled as they are renounce to canceling without notice. Its also a shame the receptionist left …

Had a Septoplasty done on my nose a week and two days ago. The surgery was carefully administered and there were no issues however, I wasn’t given all the information when I was discharged. I wasn’t told how to look after it or clean it and …

My wife has been treated terrible at times by this hospital. They have just cancelled her appointment at short notice and now she has a two-month wait. Not good enough as she is really struggling. She phoned the consultant’s secretary for a call-back and to date that has not happened. Also, the secretary is rude and unhelpful.

ZERO HUMANITY -I work just down from this hospital and was appalled today at how they responded to a dear old man who had tripped on a pavement and fallen just outside their doors. I picked this elderly man up on the floor outside with …

Was discharged by the doctor who operated on me as they could not offer me a solution as I was worse after surgery. Managed to get back on to the hospital some time later saw another specialist that diagnosed polyps on my middle turbinate …

Just want to say thanks. Been treating me for ten years or more. Yes the waits are occasionally awful. But you get one consultant who is sick or can’t come in and of course they back up. Give them a break. You’re getting free healthcare, …

I am quite surprised by some reviews in here actually. Staff were very friendly and I got a great service. Couldn’t be any happier. The ENT knew what she was doing and took care of the issue. Very pleased with their healthcare.

Excellent service very helpful everyone I have ear aids and they do help me I go every two months and I also have osteoarthritis and osteoporosis and fibromyalgia pain I have been going to the ENT hospital for 11 year and my granddad has been going for 20 year. Excellent service.

Pathetically slow and a mess inside. The place is designed like most NHS buildings – a complete maze with lack of any sort of directions or guidance, made all the more worse with a perpetual inability to run anywhere close to on time. Even …

Did a sleep study here…. with a nightclub next door! Banging bass music on a Friday night and staff running loudly down the corridors and shouting at each other. Knocked on my door at 7am to be told to remove the sensors as they want to …

I have had an appointment cancelled twice -lost two days at work due to this – both times Dr.Choa cancelled on the day of appointment- because he was ill both occasions -this is going on since July 2017 and I’ve not been able to see …

My daughter have had her surgery there ,best staff,really nice with her and with us as well,they did an amazing job with my daughter,we had a very good experience.thank you so much to all staff there and the nurse Kirsty she is such an amazing person.

I have done operation in 2017 but still with them in under observation and they don’t want operation again. Operation was not successful and I am suffering.
I had polyps, sinuses and big turbinates and just clear polyps and small sinus …

What kind of RUDE STAFF are they employing to answer the phone? I am very sorry that I ruined the day of the woman who answered in switchboard when I asked to be put through to a specific secretary, but I don’t expect to receive such …

I have been a patient for 26 years and use hearing aids. Under the new commercial NHS I have to have ANOTHER referral just to have an updated hearing test. This is how hospitals rip off the system, I should be under ongoing care instead of …

The best care I’ve had in any NHS Hospital. RNENT is small, and has specialist staff, who take the extra care and display the bedside manner that is at (in my view) the heart of the ideology of the NHS.

Brilliant experience! Just like a private hospital. Had my own room, free TV and the staff are really really nice. I thought UCLH was good but this place is even better.

I was prepped for surgery and waited for hours before I was told my surgeons on leave and my surgery was rescheduled. Following on over a year from my surgery, my breathing has gotten worse, I don’t believe I was given the right treatment. And I was discharged with no solution.

Very kind staff, everything went well. My operation went smooth. Doctors and nurses were amazing. I’m Very happy 😊 …

Don’t know how to discribe this hospital! Every time I come there is a 2 hour wait, staff are very rude and unprofessional, fix up NHS I’m sure there are way to be quick.

My first appointment was on April, the one following it was on August and my next appointment is on February 2018!! I guess this tells it all. Oh, and they never answer the phone!

Main doctors are never here. They always get some other doctors to cover for them and it’s chaos. I had to wait over 2hours for my appointment. What a disaster. Day by day their service is going down.

Very good care, just had multiple extraction, very kind and compassionate staff, was operated on within 128 mins of being admitted

Very strange layout for a hospital in the city. The service the hospital and it’s specialists provide is exemplary. Although it makes Higgledy-piggledy house on cbeebies seem like a scout hall.

Grace lliya is a great deputy sister. So professional and kind. The ladies here are so welcoming and comforting. So amazing.

Absolutely fantastic care. Charming and incredibly efficient staff creating a very calm environment. Superb Hospital.

Absolutely brilliant hospital with very friendly staff, feel very lucky to have this resource available on the NHS. Thank you.

You can never get through, I have to make 20+ calls to get through and I’ve been waiting 5 months for a hearing aid replacement

the Nurses and doctors at the Adult Allergy unit are attentive and super friendly. Couldn’t ask for better care anywhere!

Clean, seen on time and all staff were brilliant.

Im very happy of the service. All nurses wonderful on D ward for children. Thank you.

THE MOST HORRIBLE TREATMENT EVER RUDE AGGRESIVE, I SUFFERED FOR OVER A YEAR WITH NASAL PROBLEMS TREATED WITH SPRAYS ECT TO NO AVAIL,HAD A FALL WHIST IN SPAIN SAW A ENT SPECIALIST SO LOVELY DID A PANORAMIC SCAN AND WENT INTO DETAIL WITH …

worst after care ever experienced, been left in agony after surgery and no one available to help, they keep trying to pass the buck!

Very good hear I came hear for my operation yesterday and they were really helpful

Absolutely rubbish.
Staff looks 😒 unhappy
Don’t recommend this clinic …

Very rude receptionist, I called for some information which she gave me in a very annoyed and condescending tone before hanging up the phone one me

The best NHS treatment i’ve ever had.

RNTNEH has gave me Cochlear Implants to help me to hear again. Really love the teams!!

There are not a doctors there work students ! Very poor …

The food is nice, the staff are helpful overall a great care

Absolutely poor service and unhelpful staff!!!! Do not even deserve a one star!!

The nurse name helena she is very good with the patients

excellently managed. Don´t be put off by the old building

Teach your UCLH switchboard some customer service skills!

Ideal for serving humanity…..all staff are very cooperative and helpful

It’s fantastic working there with lot’s of staff benefits

Wonderful staff and very patient appointments.

It’s a joke trying to get an appointment with you wait and wait and wait for them to get you to the right place.

They are doing well !

Wonderful staff & excellent treatment

I loved this place the staff where amazing

Great care of patients….

Staff friendly helpful and caring

Very helpful and good treatment

These people are DANGEROUS

Fast and excellent service

very friendly staff

Great hospital

good, use to, come here as a child………,,,,,,,,………… ……,,,,,,,…….. 🙂 🙂 :)…….,,,,,,,,,…………

AAAAA+++++