Princess Royal University Hospital reviews

My daughter and her partner received the most fantastic care when she went to the Maternity Unit, every member of staff were caring, kind and extremely professional which in turn made my daughter feel confident and comfortable in their …

Quite enjoyed my stay here, although I did get extremely claustrophobic the second night. Night staff were more attentive than day staff. Rachel the night nurse on Surgical Ward 8 is absolutely amazing. She kept me cheerful. I was at PRUH …

I’m basing my review on outpatient and A&E experiences only as I’ve never been an in-patient here.
Firstly, knocking one star off for the car parking facilities – the car park is …

Maternity. Had second baby here a few days ago. The quality of the facilities but especially the staff is so impressive. The level of care, expertise and compassion is something the hospital should be really proud of. Wasn’t plain sailing, …

I had a short visit to the A&E department for my son. Despite all bad publicity, for log waiting times, our experience with the children A&E department was great. Professional staff and acceptable waiting time. With this experience, I …

I was an impatient recently following surgery, the staff are wonderful from the doctors & nurses to the auxiliary staff & porters, the ward was kept clean , the food choices were good. & I found everyone friendly, efficient & received good care. Thank you to you all at Pru you are doing a wonderful job

Thank you so much to all staff and ambulance crew who took great care of me and made sure I arrived home safely.
Laura in A&E who works so hard and always with a smile . …

Just had to visit due to being heavily pregnant with high blood pressure and a trace of protein in my urine. Had the loveliest midwife look after me the minute I got there and reassured me! She was so calm and positive. Thank you Rachel!

Wish I could give 0. Have been waiting for over 9 hours and have yet to be seen by a Dr! Clearly short-staffed and very poorly managed. Due to agonising pain, have been asking for painkillers for three hours and not getting one although …

A big thank you to Midwife Andrea who cared for me on the postnatal ward 11 weeks ago following my sons birth. Your kindness and compassion healed me following the complex birth and postnatal period with my daughter 5 years ago at PRUH. I …

A junior Dr in a&e by the name of Rory, he was so patient and understanding and took the time to help my dad understand him, he was excellent with my dad. My dad is hard of hearing and Rory took the time and made sure my dad understood him and treated him as a human being. God bless you Rory, and the staff was excellent thank you

A&E is absolutely filthy, waiting room including toilet was full of dirty paper. Doctors room was also disgusting, dust and mess was everywhere. I have asked a doctor a question if the medicine he prescribed is safe for pregnant women, he …

Absolutely disgusting. I was sent here by my GP for emergency CT scan for suspected stroke. I was told by my GP the stroke ward are expecting me and have CT scan booked for my arrival. When I arrived they did not contact stroke ward and put …

I had my son at PRU and could not recommend them more. Really attentive, caring staff. We stayed for 4 nights due to feeding issues, and every single person we came into contact with the hospital was amazing (in their own way!). Only thing I’d recommend is light pjs and flip flops as it’s hot!

We had an adventure, a drunk man pierced the cheek of my loved one, we arrived in Orpington. Princess Royal Hospital. We sat there for 3 hours, thanks a lot to the girl at the reception, she is from the Czech Republic. She reassured us …

Unsure what team the lady worked in (as she was frankly clueless) over the phone. One thing that did stand out was her snarky attitude towards me during the phone call. Absolutely disgusting behaviour. You’d expect better from hospital …

Absolutely disgusting DO NOT WORK FOR THEM.
My partner applied for a job here. They offered him the job and then took a further 5 months to sort out all the paperwork with very little communication. Then …

Awful experience with this hospital my daughter was in extreme pain due to pregnancy and they were useless. All this thing it’s only open Mon to Fri. NHS is 24/7. What’s happened to the pru what’s more miserable receptionist. If you don’t like your job leave simple as. And still waiting to hear about a scan. Kings has ruined this place

I had a blood test done today. The phlebotomist was brilliant – very reassuring, friendly and highly skilled. I am a squeamish patient but it was a breeze and I didn’t feel a thing. Also advised me about a urine test I had no knowledge of. First class service from the PRUH – thank you 😊 …

Five stars serviceneedsd to get 5 stars review. I’ve gone hoilday and didn’t receive the prompt action and service like this hospital …the nurses care for us people care and study for long time to get wages that doesn’t give them the …

Although my full waiting time came to 10 hours the hospital was very busy so it was understandable. The staff in a and e were brilliant and to just name one Elin who was the sweetest kindest lady who looked after me between her and the doctor I saw name I didn’t catch it was clear I was in good hands. Thank you for caring <3

Maternity services are beyond awful. My daughter in law had 7days of regular contractions, bouncing daily between Kings( wanting to be induced as high risk) and Pruh saying nothing wrong. Nightmare 48 hours in established labour, failed …

Appalling treatment i had here was admitted with suspected Stomach Infection but was misdiagnosed three times by the Doctors and given the wrong medication that made me ill. Turns out i had a inflamed colon and a blocked bowel had to beg …

Amazing experience! SAU staff are amazing. The care i was given is 5*! The consultant really cared that i got everything i needed from diagnose to surgery to aftercare. Would not change a single thing. A big thank you!!

After 2 hours waiting in A&E when I asked them how long it will be they said your name is not in booking list, then again I booked to see doctor, God knows how long it will be. …

Very disappointed. My husband went on 30.12.2022 to the A&e with pain on his stomach and around. felt on the floor because of the pain no body helpt him. After 10 hours waiting …

My husband and I moved to the UK two months ago.

We paid NHS upfront to come to this country. We also contribute almost 1000GBP …

If you are pregnant DONT go here to have you your baby. I have an incurable disease, DONT have an epidural in labour they are poison to your system!!!! The FDA haven’t approved them, I don’t know why the maternity wards are still giving …

My Cousin was admitted for a procedure. The beddings weren’t changed over the weekend and neither were the dustbin linings. The general areas reeked of blood and body fluids and it was difficult to even use the general restrooms because they were a mess and hadn’t been cleaned in days. I’m really sad about the state of things there.

Heroes don’t always wear capes, special thanks to Dr Gorgie Thamberlain of the TIA Unit for her hardwork and constant support in helping so many patients including myself, you are appreciated.

Went to a and e today the receptionist was very helpful and polite the assessor was very efficient and finally the doctor I saw was brilliant explained every thing very clearly and friendly all in all excellent

Rung up doctor told me to go urgent care for 3pm got there for 3 pm doctor was absolutely lovely at the hospital, so had to wait to see other doctors and nurses got seen about 4 hours then nobody came back to see us after 13hrs we were left …

I came to the PRU via AnE in the early hours of Friday morning and ended up having emergency surgery, I would like to say from the moment I came into the hospital to the moment I left I was very impressed with all the staff.From the nurses, …

I had a procedure this afternoon at the PRU , Day Surgery and cannot speak highly enough about all the staff. Truly lovely and kind. I had such confidence in one of the theatre nurses, no way would I have a limb removed or other procedure …

Very busy, but orderly waiting system. Specialist & nursing staff are very good. Modern facilities.
Car parking a nightmare. …

Absolutely awful. My mother has been to hospital several times, this one several times, and though her experiences at this hospital are never good, she has never had an experience this appalling. My mother was crying and in a lot of pain, …

Had a trip to A&E this week following a chronic knee condition. Although I waited around 3/4 hours I was seen by a wonderful A&E doctor. Absolutely fantastic, put my mind at ease and even made me laugh! Helped deal with the problem very quickly and get the right referrals! Came away extremely impressed so thank you Anne!

I recently gave birth at the PRUH. Although my birth plan completly changed the support I received from everyone was unbelievable. Thank you to all the staff members that looked after myself, my partner and son.

Absolutely appalling service.
My dad went in with symptoms of a stroke. Took them over 15 hours to see him when the doctor agreed and said it was a stroke. The nurse was rude when asked …

Spent 10 hours in A&E a couple of weeks ago with a suspected trapped nerve in my spine which was extremely painful. Received IV painkillers and 2 scans as well as a visit from an Ortho doctor.. A week later I was booked for an MRI which …

Am currently an inpatient on Farnborough Ward and have been for 6 days following emergency a&e attendance. Was transferred to ITU for several days then stepped down to Farnborough Ward. I have a large individual room with bathroom- …

I like this hospital, sadly I only come here due to emergencies, but I know from first hand experience that if you stay in you will not be horrified by the food or the members of staff. Today’s today chicken smelled really nice 👍🏽👍🏽 …

Good service, but some serious measures need to be taken with the disconsiderate smokers in front of the main entrance. My wife was admitted in the maternity ward and we couldn’t open the window because of all the smoke coming in the room. …

Lucky to get one star. Rushed my daughter to the A&E at this hospital. Checked in, after over an hour found out the nurse at reception didn’t put our details in the computer properly and we hadn’t being checked. The nurse on duty told us to …

I have been going to the A&E at PRUH for the past 3 years, since we moved to Bromley. We have always experienced some issues and long waiting times, everytime we would go there seeking for help for our child. But this morning, something …

My daughter was unwell. Normally we would have gone to Croydon university hospital but after a 7 hour wait the last time I took my son, I decided to try PRUH. Best hospital experience I’ve had. Staff were lovely. Hospital was clean. Short waiting times. Couldn’t fault the service

Parking availabilities caused most of my stress attending this hospital – esp when you are on your own with a young little one who needs to go to urgent care! Even the sainsbury parking adjacent to the hospital could be a bit of a …

Can’t fault the fantastic staff that work here. Was seen by a lovely lady called Sue in urgent care within 15 minutes of arriving, she sent me to X-ray and had to wait a while which is to be expected in a hospital this size, straight back …

I attended A&E with chest pains this week. The A&E staff were so responsive, I immediately received first class treatment from a highly skilled team of medical professionals who looked after me incredibly well. I was transferred to the …

After 24 hour in a sofa crying with painful
40 degrees , coughing,cold in my bones…
1 doctor say I have kidney infection,second hipotermia or flu,3 say I don have …

Asked the girl at reception about a friend who was in the stroke unit. She asked for his DOB. His house number. This I couldn’t answer because I’ve only been to his house once. Then she told me to go to cardiology. Thought that was a bit …

Staff all wonderful, however hospitail run short staffed. People having to que out in cold in For A and E.
Waited 4 hours and not one person drank fresh water from water machine. What …

November ’22 – currently have to visit this hospital on a daily basis and the parking is dire. The other day I drove round for 2 hours before getting a space, I could barely walk when I got out of the car and am still suffering now. …

The reception staff are extremely rude and have absolutely no customer service skills at all. I myself run a reception team in healthcare and would be mortified if any of my team had the same attitude as the staff in this hospital.

Waited for four hours to be told that it will be another 7 hours……. For children. ?! I feel ill now that I’ve come out of there after being put in a room full of people that have coughs .. There is no way of getting my child antibiotics……. Some patients should only be a 10 minute check!

Have never been so disappointed with the NHS
Again a friend left in pain for a whole week discharged when he shouldn’t have been and now sat in a chair next to the one he was in last week no pain relief no scans just that one from last week in the corner I hope you have a good law team

Terrible. The Managers at this hospital bankrupt the entire trust. Kings ain’t better. CEO resigned over dodgy financial arrangements with Saudi Arabia. Dr who was managing my multi fractured skull clocked off duty without passing my care …

I have a very worse experience with the treatment Especially the paediatric section, the ENT, .
They don’t really have any plan or anything their decision are changing day to …

Amazing care throughout. Great doctors, fantastic care at the recovery unit and attentive nurses on the ward. Thank you!

i was an outpatient under the care of Dr Hasani
I have been treated since by his assistant Starlene Grandy Smith who is such a lovely woman. …

What can I say waiting times unbelievable service what can I say don’t want to run down the hospital because majority of the staff do care and they are trying hard to look after us but this is not the NHS That I Used to Know politicians …

Absolutely appalling experience. My mother was admitted by the ambulance services due to a suspected heart attack. After initially being told we would be seen as a matter of urgency, we waited 3hrs and were passed between 3 different …

My daughter badly broke her tibia and fibula at a trampoline park. The hospital have been nothing short of excellent… every medical professional that has helped her are deeply committed, passionate, sensitive and kind. I am so thankful …

I was supposed to have my op at King’s but it was cancelled and I had it at PRUH. I much preferred it at PRUH. On the day of admission I found the staff to really lovely, everyone went out of their way to make me feel comfortable and …

Two stars for the lovely reception staff, Joshua staff nurse and the blood test lady. Bur otherwise a waste of over 5.5 hours waiting. I’ve had a rare chronic health condition for 30 years so I know my condition very well. I only went …

On Friday I was diagnosed as needing urgent surgery and a provisional appointment was made for Saturday. Thanks to the usual Friday night surge in A & E my appointment had to be deferred to Sunday. I am very nervous about medical issues and …

I had surgery yesterday at the Alan Cummins Day Surgery Unit. I want to thank every member of staff for their outstanding, friendly, efficient and professional care. …

Terrible experience as an inpatient here. Rude and abusive sraff. Bully.the patients. Still have PTSD from experience.

I had a good experience here! All the midwives and doctors were nice, caring supportive. I had an emergency c-section and I was given proper information at every point. I had my fears but I was reassured at every point. …

All the staff were amazing. Went to urgent care and was referred strait to A&E. While in A&E the triage nurse assessed me and explained every thing to me and referred me to the ENT. Saw one of the ENT doctors and then the ENT incharge and …

This hospital is the worst hospital I ever been. We went urgent treatment service for my daughter’s illness. After 9 hours waiting, doctor’s not show up! Completely rubbish!

Absolutely awful experience in pediatrics A&E at PRU.
Firstly, we went to Queen’s Mary Hospital and were seen by a doctor who seemed very capable and gave my son a diagnostic. He also reassured me it wasn’t …

The worst ante natal services and emergency ever, If you are going there just expect a good 4 or 5 hours waiting, we went there at least 4 times and never waited less than 4 hours. …

I was in ICU for about a week after being admitted with gallbladder issues that shut down my lungs. Then I was on the respiratory ward recovering for another two weeks. The doctors, nurses and support staff were all fantastic, professional and compassionate. I cannot thank them enough.

Good caring nurses on WARD 5 STROKE UNIT HASU. some doctors have commanding tunes. NHS foods will always be NHS food..so lame and stale

I am truly shocked at the lack of professionalism at this hospital. My mother has been misdiagnosed – she had a fall and we asked that she have a scan. The X-ray said there was nothing wrong and the doctors were just not prepared to let …

My dad was admitted overnight as he’d had a minor stroke. From the moment he called the ambulance to his discharge, his treatment was ememplary. Thank you nursing staff, Karen, Harriet and the other team members, who I didn’t get the names …

Ladies going to A&E with miscarriage, please document everything and take photos of all the files printed and signed on the day, because they send you home empty-handed. …

Very professional staff, pleasant, dedicated, and helpful. Amazing Nursing team, very clean, and just the place to get the best care. They are thorough, patient, and keep you informed in the most positive and palatable manner, they are also …

Absolutely disgusting !! After ringing 111 yesterday night when are baby had a fluctuating high temperatures of nearly 40 and being very sleep , they advised us to go to the hospital so they booked the appointment. When we got their we was …