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Write a ReviewAvoid!! After taking out a 5 year contract in 2015 for a number that was never really used, I have now given 30 days notice that I would like to cancel. I’m then told that there will be an early termination fee of more than £100 as I’m now …
always check your addition costs. on a £17 a month deal , was a long time customer , all of a sudden i noticed i was being billed £5.66 for paper invoices that i have never even received, due to this i cancelled my direct debit because of …
Avoid avoid avoid signing any contract with this lot, even for free i would say.
Ridiculous bad company. …
Avoid like the plague. It would be a zero rating but this is not possible. Exactly like the other reviews. Issue after issue and its never their fault. There is an issue which they have been dealing with for nearly 2 years now. Just go direct with BT, as this is all they do.
Very poor Service, never reply to emails, contacting them is impossible, Staff turnover is high, Completion of orders takes over 6 months. Looking to move back to BT now. They have more support and can handle orders better.
AVOID!! This company is a complete fraud! They sign you up to a long contract promising you a better rate then you are currently paying but then start sending you invoices after invoices not correlating to anything you agreed to. They also …
Don’t do it, it’s not worth it. They won’t let you leave, ever! Fake promises, zero customer service. Constant price rises with notifications from email addresses that don’t even look like they come from chess just so you never realise its …
Can’t speak to anyone on a phone. Customer Portals,options that aren’t what you want. Customer tickets. Call backs in 24 hours. What a shambles.
If only it were actually possible to leave a zero star review! Absolutely awful experience dealing with this company and I would not recommend them at all to anyone. They will promise anything to get a deal and then they don’t deliver. …
Some very shady and not particularly customer focused/honest business practices. Would strongly advise any against using any of their services. …
I’m afraid I would agree with all the negative comments from other reviewers. I have had my business account with Chess for the past 5 + years. During that time the escalating telephone monthly costs (£70 +) have been outrageous, even …
Absolute disgrace of a company had chess for my company but have left . Now sending email after email basically wont listen to emails stating we have left and not to contact us again but still email after email and sending invoices for nothing . Anyone thinking of joining them don’t bother stay well clear .
Please read this BEFORE considering Chess as mobile provider.
iPhone supplied will not upload new IOS and stops at this point. Reported more than a month ago. I have been told I have to take to Apple Store and fix myself. …
absolute joke of a company, worst customer experience service i have ever had, i have been trying to get confirmation of a terminated number along with updated monthly payments for the remainder of my numbers for the passed 3-4 months now, …
Terrible company! Wanted to charge me roughly £200 to divert my landline to my mobile as we lost broadband in our building and then another £200 to put it back. This would have normally took us 2 minutes to do but as we had no internet, we …
Shocking service – this has to be the worst company I have dealt with in 35 years of business. They simply havent a clue what they are doing. No one talks to each other, they invoice you when your account has been cancelled and threaten …
The only reason this company gets one star is because I can’t write the review without giving that. My experience with ChessICT has been uniformly appalling. They didn’t answer the phone when I needed help or if anything went wrong, so …
I have reviewed Chess before but they are so bad I have to do another one. Since the last one I have gone to a new provider but Chess have been such idiots and are not terminating my account and keep sending bills, they must be so desperate …
Excellent Account Manager (Chris) – first class. IT is full of messy issues – that’s life! – and so far I’ve found Chess ICT to be really positive……. And – update – new Account Manager (Shazad) is extremely professional.
ZERO STARS
Absolute scammers. With the contract we have had with these people over the 3 …
Abismal customer service – been waiting for over a week now for a simple change – (1088097 – Room58 Ltd) – everyone including our account manager is just ignoring me. Complaints / contact procedure is useless – I imaging it’s just an empty …
Probably the worst company I have ever worked with. Contact promises which were never met. Contact call-backs, promises that issues will be sorted when they never do. It seems the sale process is more important to this after-care company I …
We had a problem with one of are many phone lines into the farm, Which was neither Chess or are fault (BT Open reach). They did everything they could to help sort the problem, very polite knowledgeable staff internet working job done. Thanks Chess but please update your automated phone options as you really can’t hear it.
Appalling service.
My IT service provider Applied IT managed my business domains in 2014. On or …
Shame I have to award them the one star really!
We have had no end of problems with Chess, whenever you raise a query with them, they don’t respond for ages and then when they do they send you round the …
My 5 year contract ended in November with this company, I have sent numerous emails and used the portal to make Chess aware we had no intension of carrying on with them and successfully moved are VoIP system over to BT. That was nearly 3 …
Do not use this company- in 2020 they did not return calls – they have a portal does not allow access. We spent 5 months during pandemic start trying to close our account – they did not enable us to do so by not communicating. They make …
Review: Avoid
Why: To be fair, some staff have been excellent in the past, but the overall …
Avoid them like covid, I had been a Chess customer for well over 10 years and I used there free phone number service unfortunately I had to cancel my account as my company’s really struggling due to the pandemic and I no longer had the …
RO NOT USE THIS PLACE. My grandad has had a business landline which he never uses but realised he was paying £50pm for years. Absolute con men who tell you your in a massive long contract.
I would strongly recommend against using this company!
I was sold a dream by a lovely sales person, but when you have any problems at all it almost impossible to speak with someone, the customer service is shocking. …
Tired to contact this company but just could not get a reply .
no 15 march – this APPALLING COMPANY IS STILL SENDING INVOICES THROUGH AND WILL NOT TAKE THE NECESSARY ACTION INTERNALLY – I LEADS ME TO THINK THIS COMPANY IS A SCAM THEY ARE NOT DELIVERING OR CONTRACTED TO PROVIDE A SERVICE BUT EVEN AFTER …
Worst company I have ever dealt with in my 40 years of business by far! Any positive reviews have to be false. They should not be allowed to trade in the UK. The resolution scheme they belong to does not allow companies with over 10 people …
0 out of 5 stars if I could. REF: Reg87934
I am glad to say that our contract has expired after 5 abysmal years of …
Worst customer service….Ever!
I became a client of Chess more than 10 years ago (my previous provider was …
As a Business we have found an issue with Chess at every turn but especially with contract dates- you give notice several times and even staff confirm you are not in contract but then they ignore it so when you request to downgrade or leave …
We had inadvertently stopped my mother’s direct debit. On receiving a letter saying that we needed to get in touch re missed payments and disconnection, I spoke to Jack Perry in the Customer Service team. He was extremely helpful and …
I urge everyone NEVER to use this company, they are fraudulant, make up their own rules and will hound you till they are blue in the face. I have been with them over 5 years, after 2/3 years i signed into a new contact and it all went …
Very poor service, consistent waiting of up if not more that 30mins when calling. No contact when they send out engineers so they could just randomly appear at any time without warning yet it’s somehow your own fault if you miss them. …
We have been with Chess now over 3 years and continue to be very happy with our business two lines service. When we did encounter a problem on one of our lines last year, we contacted support who were very helpful, they kept us informed by …
Terrible customer service. As power of attorney for my grand parents (don’t look for an account under my name as it’s not under my name!). …
Avoid these people like the plague. They are bandits. I moved house and they wanted £100 to change my address and so I looked for another supplier and found a much cheaper one, but when wanted to move to the new supplier Chess demanded a …
We ended up with Chess as our supplier by default, they took over our previous companies account. They are truly awful, the service is very poor and the mistakes they make are just too many to list, from poor accounting, to unreliable …
I wish I could leave a zero star review but sadly this is not possible. We have had nothing but issues with this company from day one. There have been numerous billing problems, not being put on the tariff we were sold, being over charged …
This company is ridiculous. Apparently they have won awards for customer service! Can’t see how…they take ages to answer the phone and when they do they are not professional at all. I gave them 3 weeks notice to change address with the …
Avoid Avoid Avoid. The Best Thing You Could Do Is Look For Another Company
Recently had a new leased line installed and Nfon Cloud PBX System – a big …
Avoid – after being a customer for many years they attempted to charge me £55 to change my business voicemail greeting during the pandemic – gone back to BT now. …
An out of action business phone line for 10 days due to this company’s poor liaisons between departments. These weren’t covered up either. Absolutely unacceptable incompetence here with very little in the way of an apology. I’ll be making …
Sincere shame to have to leave them one star.
They do not respond, escalation to their management goes unanswered, and we are left completely in the dark. …
Waiting over an hour for an advisor to ring back “shortly”. Zero for customer service. All we need is the settings to setup outlook for receiving emails (POP3 etc.) They should know these off the top of their head! Not professional at all but we are stuck in a long term contract with them.
Awful company to deal with. I have been totally messed around for 8 weeks regarding the install of a new phone system to replace our current faulty system – they now tell me they cannot provide any guarantees the new system will even work …
Dreadful customer service, keep referring to a non existent portal, sent around the houses since april last yr to cancel a phone line for a deceased person. Confirmed cancellation in august and now being bombarded with pre legal emails to …
This has to be one of the worst Telecoms companies I have had the pleasure of dealing with. They have suspended our account to lack of payment, (Suspended 28/08/2018) the bill isn’t due to be paid until 30th AUG 2018! ie: We have no …
Simply Avoid, can’t wait for the contract to come to an end. Customer service is none existent for both phone lines and phone systems. They never return any phone calls, waiting for two months now for instructions on how to change our …
Absolutely awful experience yet again. I have been mis sold a product this time and yet again (this isnt the first or indeed 10th time I have had to endure this company for a host of different issues) and on this Occassion after at least a …
Avoid this company. I left them at the end of my contract but they have invented another contract that I never agreed to and have issued invoices for over £2000 that they say are for termination fees. They are now suing me but I am …
Trying to get through to the customers services is a nightmare. Thank god for Christopher Smith who has proved so helpful from day one thanks to us keeping his mobile number. Chris you have been fantastic and you personally get 5 stars from us. Thanks for all your assistance.
Locked us into a 5 year deal under the agreement that if we can find a better deal, they would match it. …
Excellent customer service. These guys put you the customer first. They listen attentively and react quickly to resolve the issue. I could not ask for better service thanks guys. I would like to give Liam a special mention his wit and …
Another day gone and Chess are still the worst company I have ever dealt with in my 40 years of business by far! Any positive reviews have to be fake. They should not be allowed to trade in the UK. The resolution scheme they belong to does …
STAY AS FAR AWAY AS POSSIBLE!!!! The problem comes when you want to cancel your out of contract agreement they just ignore you and continue to bill you for services your not using. We received a letter confirming our cancellation but that …
I thought when these took over from the dodgy company called true telecom things would get better? …
Communications a nightmare – Trying to cancel licences now for 2 months and no one returning my emails / support tickets. Less than impressive for a supposed communications company.
Dreadful service. They cut our service whilst on lockdown even though we had paid our bill. Refused to reconnect until we paid another bill which was not even due. They will hold your company to ransome. Do not use these unehtical bunch of individuals !!!
DO NOT USE THIS BUSINESS. Genuinely bad people. Your bill is averaged over 3 months, if your usage then drops below this they can bill you for the average for the remaining on your contract and if you refuse to pay or don’t increase your …
Avoid this company at all costs. They use underhand methods to lure you into extended contracts. When you become unhappy with their very poor service and try to leave they will apply excessive cancellation fees. …
Our experience with this company was satisfactory until we informed them that we were changing our provider.
The attitude of the staff on the phone was awful, they were rude and clearly in …
Had a review of my contract with them and decided to change to a fixed price plan which would save me money. What the rep didn’t tell me (even after asking him repeatedly ‘and this is the price I will pay every month?’ A £5 line rental …
MIss sold me products. Then charged me for products 6 months after i requested there deletion. Spent untold hours trying to resolve the issue. When the issue was resolved they signed me up for another 3 year contract. Called them on a …
This is one of the worst companies I’ve dealt with, lost my broadband and phone connection for 2 weeks last mont went down again last night. There is no support I’ve spent all morning holding on the phone on an 0844 number which is going to …
In line with some of the other reviews the service is dependent upon the individual. I have recently had cause to deal with Tom and Naomi both of whom were very good and did, there and then, what they could to rectify the particular issue. …
By far the worst company we have ever had the misfortune to deal with. Having reported a fault they chose to simply fob us off rather than address the issue, we lost business as a result, the moment our contract come to an end we will be moving, take my advise and avoid at all costs
Regarding the below comment from Ejaz A my company details are EAP I’ve sent 3 emails to Jacques Menguy and to credit control regarding the matter and surprise surprise no response back yet you respond to google reviews instantly. …
Jack was very helpful in resolving my business line divert, new direct debit set up and taking payment for previous month. …
Chess IT have been very good at responding to technical issues and following up to check they are resolved. Customer service is also good – I spoke to Jack today about a Billing issue and like all the staff there he was helpful, professional and polite. I am so happy I do not have to deal with BT anymore.
Never answers the phone, there’s the irony
Finally have let Chess ICT, expensive compared to competition, long contracts, still have a poor service in not being able to call them, and they funnel you to …
I am receiving appalling service from Chess. My business has been without a landline now for two weeks. …
If i good give less than 1 star I would!! BE VARY wary of this company. My spend on calls went up, then when i no longer needed the volume of calls and only to ay the line rental they said i owed them the average of the calls for the …
Absolutely awful company it should be zero stars. No one knows what they are doing it’s an absolute joke. No internet at all the whole time and keep getting bills that have already been paid.