Onecom reviews

DO NOT TRUST. was sold a mobile contract that they say would cost me £42 per month I’m getting Charged £91.after hours of calls and on hold and numerous emails nothing has been done. I was told by Simon on the live chat that its in line …

Avoid at all costs!!

I was mis-sold a mobile plan that they will not let me out of. All the quick …

It’s really bad experience with this company. I lost my phone on 5th of may23 but I received my sim 7th may but nobody there to activate my sim. I spoke to Vodafone they said only onecom can do it. Vodafone can’t do anything. I tried online …

Wow don’t know where to start onecom. #Martinflick maybe you need to be aware of sales tactics being used by you team.
Took contact out 15 months ago. During the call no mention that at month 18 all …

Please avoid at all costs. You will end up paying double for your mobile contract within months of taking it out. Total frauds

I wanted to change plans on Vodafone, was put through to One.Com and spoke with Karl who could not have been more helpful (despite the phone connection issue). He was very polite and easy to speak with. I’m now one very happy customer having cut my husband’s and my monthly cost in half

COMPLETE SCAM – DON’T GO WITH THIS COMPANY. They made me lie and say i was a sole trader and then they are now charging me over £30 a month for just a sim! 3 Year contract with NO COOLING OFF period which is how they get you!! DON’T DO IT …

My experience was nothing but positive. Polite, well informed, knew what they were taking about, very professional and listened to what I had to say. Gave me a deal that no other company could match, they sorted out and paid off my previous …

Moved from EE to O2, they sold me the package saying I get strong signal etc, well it is shocking I can’t get signal, can’t get texts and if it carries on my business will suffer. …

I have used Onecom for many years now. They have always been able to find me a great deal, much better than going direct. By using Onecom it has saved me a lot of time. Instead of having to shop around for the best deal I can just pick up …

WISH I COULD LEAVE NO STARS.

They say they can get you a better deal, by swapping you to a business tariff, …

Cold callers trying to sell you over priced ‘business’ contracts. They claim to be an official Vodafone partner who can get you a better deal than Vodafone – they aren’t and they can’t… (One star is too many)

They ask if you are a sole trader in order to trick you into a three year contract with no cooling off period. Company with no ethics, con artists and in my opinion should be investigated by trading standards

I have been with onecom for a few years now and their service only gets better and better, I have just upgraded 2 off my phones with them and took out a new tablet at an unmissable deal. I cannot fault their customer service and willingness to help their customers. I was dealing with Richatd today and he was an absolute saint.

Spoke to a gentleman called Jake regarding a contract, he was polite, well informed, gave me a great deal and transferred me straight over with no hassle at all. Delivery was fast and have no complaints. Would definitely recommend 👍 …

I remember days before dealing with OneCom, where we had over hundred lines with Vodafone directly. Sadly Vodafone was not elastic and did not suits our needs. Then Alex Naunton step in, and introduced OneCom. And boy, oh boy, what a …

Great service supplied to us from Karl Davies. He managed to get us a great deal and explained all of the services available really clearly. He was a pleasure to work with!!

Cold callers with no clue. Said I am with BT and my tariff is going up. Told them it wasn’t possible because I’m not with BT. Then tried to convince mt that as Openreach maintain the lines and they are BT I am still with BT. Pretty much told them to do one. No integrity – deserve no stars

Great deal and customer service. Don’t usually take cold calls but he happened to phone at the right time and is now saving us a lot of money on our mobiles.

Karl Davies, was clear, patient, knowledgable, helpful, and charmimg ….. something we dont often recieve when dealing with people on the phone ‘these days’. He made the whole experience very much easier …. Thank you Karl …… Ann

Recently done my mobiles with onecom great customer service and a seamless transfer over . Highly recommended. Guy called jake who I dealt with, extremely helpful.

Been with onecom for 4 years now and always been looked after through start of contact to choosing a new phone for an upgrade ! Thankyou to Tilly and Richard who look after my account!

Promises after promises, kept with EE for 17 years, change over it will be simple they say, phone arrived no sim card , time away from work to go and retrieve one, phone on divert.. not great at all👎🏼 …

Sales men and when there is a problem it’s half arsed. Waited for a phone so my can be repaired and nothing no phone nothing.
Over priced contract for my phone over 3 years 👎🙅 …

Karl was nothing other than helpful and professional and understood the situation and the options available to me. I hope I get to deal with him again

Staff are rude and provide inaccurate information, reporting them to the FCA currently for fraudulent activities. Go direct to the provider you want

The staff are rude and obnoxious. Avoid this company at all costs. They will mislead you into a contract.

Verry good company to do buisness with. Extreemly helpful.

Absolutely useless, so rude, nothing is ever straight forward!

Karl was excellent!

Rude cold call

Fantastic company

Excellent service