Citi UK reviews

Absolutely shocking bank. We have been unable to connect with their complaints service. No-one reads or replies to our emails. We have had no choice but to report them to the banking ombudsman. I am appalled they are allowed to continue offering retail banking services.

If you read their company goals about high levels of international customer service you will find that you don’t get this. Very limited offerings, poor customer service, very difficult to contact them when they make a mistake (which happens often). Avoid if possible.

if you are a hotel, a restaurant or an event-agency – Do not work wit this company!
It is hard to believe but you wait more than 5 month to receive your money, they …

Absolutely dreadful – customer service is poor, a simple swift bank transfer takes nearly a month and still no-one has a clue – the control processes at the bank are terrible – complaints aren’t taken seriously, RMs don’t bother responding …

I had 3 fraudulent transactions on my account and I had to call Citibank 5 times to try and sort it out but all they did was send me 3 letters saying that the case is closed and there was nothing more they would do! After 3 months of this …

I’ve been with Citibank since 2005 with US then transferred to UK Citibank. This is the worse bank I ever come across. I’ve been depositing cash in Lloyds bank on behalf of Citibank for years and Recently I was told through texting not to …

If only you could give less than one star. Customer service is shockingly bad, the staff are ignorant of the basics of banking, the technology set up is poor. Like too many banks, they are only interested in the super rich.

It’s a little hard to find if you are approaching from the Elizabeth line exit of Canary Wharf. It’s better to ascend to road level to navigate than traverse through the bewildering array of corridors in the Wharfs shopping centre. Follow …

I am writing to Citibank’s e-mail and no response. My flight is duplicated and now they do not want to answer to refund the one amount. Apparently we will have to go to court.

Terrible – made mistakes and don’t rectify them. Had to go to Ombudsman as complaints department doesn’t address the issue and has no open communication channels.

Citibank is an appalling bank in the UK, with very poor customer services and is incredibly slow in carrying our BAU transactions. …

Great view from our floor, but other than that everything else was poor (e.g. facilities, WiFi, phone signal, meeting room numbers, etc…)

I have been banking for many years now but I am very disappointed with Citibank for failing to process my purchase and then blocking my card, promising to call back within a set time period and yrt again failing to do that. When all I …

Shocking service. Am English and have a US account. Trying to reach someone able to deal with non US clients, has been a nightmare. Now waiting over a year to receive a replacement debit card. Each month I call and write to Citibank , …

Worst bank even you might see.
I have made a transfer for my provider who is client of Citibank, more than 45 days ago, there was an error while entering the data. …

Thanks for nothing, CitiBank! I called today to check if you see the transaction made by me into Wizz Air’s account that they have at your institution. Because Wizz Air doesn’t see the money, even though the money is missing from my Mom’s …

If i could i would just give zero star.
What a joke, we visited the bank personally and they still refuse to release fund. …

Account closures for no reason. Staff mislead me to make a large investment in a fund of funds through their zurich platform. Very dishonest. …

The worst reception service that I have ever encounter throughout world-class bank from Europe to Asia. As I have an international CitiGold account, not to say how much money I have in there, and I’n new to UK, the following is our …

Some of the worst customer experience I have ever witnessed in my life. For whatever reason there is an issue with one time password- this means I can’t make any transfer or payment. Flagged over 1 week ago and they still have not resolved.

Shocking service.

Unable to move money out. I have set up payment from my personal Citibank to my …

This bank stole my money. It should have been transferred to recipient but they are keeping it more than 3 weeks and not responding to questions from neither me nor my bank. They are not giving any notice and not sending the money back. …

Absolutely pathetic service.
Happily take inward transfers to in-active accounts, but outward transfers are not allowed. Calling them for almost a week to get this sorted, but still not …

Absolutely awful, all I wanted was for them to send cheque deposit slips to the account postal address, I did not ask to be told anything, just asked them to send some deposit slips to the account address. They were not prepared to send …

Citibank UK is Lawless
I have been a customer of the bank since 1985. In November 2019 my accounts were blocked for undisclosed reasons and still remain blocked as I write this …

I hold a multi-currency acct and failed to see email notifications sent to my Spam acct by Citi indicating I had to declare a tax form. …

After having been a Citigold customer since 2000 I can stand it no longer. In recent years dealing with this bank’s customer service has become more and more frustrating. Nothing this bank does enhances or facilities the client experience, …

Rubbish bank all around: I opened my Citibank account in 2002 when I was working in Canary Wharf. At that time they were an ok bank. Now they are total and utter rubbish. All their services are poor. It is a total complication to make a …

Absolutely useless amount of knowledge by both the receptionist and the ‘client liaison’ person I was transferred to. Embarrassingly incompetent. You will certainly not be getting my business.

We are customers that live part time overseas and cannot get access to our money when we are out of the country even to make a wire transfer. What sort of bank is that?? Currently waiting for a Citibank representative to call me back to …

Frankly the best online banking platform I ever experienced. Since 2012 they constantly delivered without any fault. Of course, one must not expect the services of a high street bank. Many negative comments come from people who had the wrong expectations from a cheap online banking platform.

I like the brand and the history but as a retail client for 5 years now I have to admit the service is very poor if you compare with other brands. But possibly this is just in the UK. Maybe they could invest a bit more on their solutions …

zero starts for long wait times and total incompetence. I’ve never been able to accomplish anything when using their customer service. Citibank branches across the world act like independent banks-it is not a collective, cohesive banking network. Find another bank!

I hope that everything will work out!

Citi talk a good game with regard to their international presence. The reality is they’re cutting costs as deep as possible in places like the UK while pretending to offer a premium service. Customer Service is terrible and they no longer compete with the range of services offered by pretty much every other bank.

Very good. My team was always efficient, and my staff always worked hard. We always found that it was key that clients remained happy and that we worked hard and got the work done, but got it done well.

It has to be one of the worst banks in the world. Once, I was told I could not send money to my UK lottery account, because Citibank did not believe in gambling! …

I could give them 0 star if I could. They closed my FX account without any prior communication, I was sent a cheque out of the blue for the balance amount and 3 months on my new bank is still chasing Citi to receive the proceeds. Called Citi customer service and I thought I was talking to a robot. I have no words. Stay away.

Don’t bank with them, they really only care about commercial, not consumer interests. They have closed all consumer branches in the U.K. and outsource all customer service to a call centre in Manila. Any special request takes 48 hours for a reponse and their website is essential broken, constantly. If you want a global bank go with HSBC.

Gold account in the US for more than 20 years but very very unhelpful.
The security guard was even nicer than the client reception at the lounge.
When asking some help about cashing a check I was advised to look on Google ….. Thanks for another wonderful experience CITI

We have tried to transfer funds to an account at Citibank London which we have used for many years but it is being rejected.
We have written to them but they returned our letter unanswered by DHL.
How ignorant.

Bad reputation for racial discrimination.

Don’t use this bank if you wish to transfer money via the app. Citibank took £600 from my account twice after the app told me the transaction couldn’t be completed. Citibank have refused to put the money back and have caused me distress and hardship. But they do not care. Absolutely disgusting service.

Call their customer service who tell you to do to www Citi …. They don’t even answer the phone ! Can’t wait to be done with them

Terrible customer service, even at Citi Private level. The systems are bad, staff are unresponsive and fees are high. Avoid like the plague!!!

Nice place

The worst bank I’ve ever had the misfortune to deal with. My most recent catastrophic experience (trying to add my wife as joint account holder) will be my last with Citibank. My advice is….find another bank.

The worst bank in the world. Who are these people running Citibank group! How are they allowed to continue business! Avoid at all costs.

Great place to work, good facilities provided to everybody, cleaning operatives are doing great work especially in covid times

Took me 4 months to open a card since some employees made a mistake. The upper management lady was really nice and worked to make sure we get one ASAP.

AWOSI – rubbish security guard for the bank. Doesnt have any manners. Rude man. Deffinately a no go for me from now.

Great views. Took over 20 minutes to walk downstairs from 29th floor

Fantastic place, especially when you can watch from above.

terrible customer service, the relationship manager never answer to my questions, leave this bank NOW!

Hopelessly rude, impatient, and made it impossible to withdraw my money despite having a valid card and ID. Meaning, as a bank their existence is actually worse than completely pointless.

Enjoys shorting good companies to try and bankrupt them through fraudulent phantom shares. Would not use again.

Very close to my place of work

Been running down the UK personal banking for years. Now closing all UK branches; have to resort to using their awful website. Avoid.

What kind of place doesn’t put you through to employees or give you any form of contact? Is this real life?

Terrible service. Despite phoning and emailing numerous times we have never had any response. Going to the Financial Ombudsman now.

Amazing bank with expertise in holistic wealth management. Liked the guidance provided by my relationship manager.

I can’t get my money for 3 weeks already. Get into contact with me! I want to investigate the transfer!

Customer service extremely poor and incompetent. Rubbish and rude staffs. Waste of journey and time waster.

Great service from the Lounge team new Citibank card and PIN in one day, well done to the team Mario and Bhavana David Reeves

Fast lifts, and a nightmare to find your way out

cool place to work, swanky office, the works.

It appears they do not care what the customer thinks. Terrible service & Bad manners. They do not reply. USA is just as bad!

I come, I work, I leave, I go back to not being in London…

I wish it was more organised.

Fantastic building, great people.

Terrible customer service on the phone. The woman interrupted me multiple times, was very rude and eventually hung up on me.

An important business district!! with skyscrapers and banks ££££

Horrendous treatment of contractors. Took me in excess of 40 minutes to get on site.

Worst bank even, disfunctional, extremely poor customer service, unbelievable low efficiency, nightmare bank.

Sorry had really bad experience there on Friday! Dam this banking sector

it is easier to get in touch with lord lucan than it is with this lot

A payment was made to me through CITI bank and on till now i haven’t gotten the money yet

Great support throughout my entire expat journey.

Amazing buildings. Seems like walking dead during weekends.

Friendly reception staff