Cleland of the Borders reviews

Car in for fault diagnosis, staff very friendly and customer service was fantastic. Had the option of a courtesy car but decided to hang around and was able to use dealers wifi to access my works network whilst they dealt with my car. …

I took the car in for some replacement brake discs, they did a full health check and were on-time, thorough and communicative. I never felt like I was being “up-sold” anything at any point and as a result of that I will be taking my car back when it needs its regular service.

My go to place for parts for my ‘fleet’ of old Volvo’s. Helpful and courteous despite I’m spending pennies for bits whilst being alongside £50k plus cars. If I win the lottery I’ll buy from them, but not until unfortunately…

Excellent top quality service from Eric, David, Susan and the rest of the team. If your looking for a Volvo its worth travelling to Galashiels. Theres a good fancy expensive coffee machine with tasty wee nibbles as well lol

Just driven my new (to me) Volvo xc60 200 miles home. The car drives like it’s new. I was dealt with by Dan Difiore, he he couldn’t have done anymore for me if I asked. I also met the the owner John Cleland. …

My son purchased a used XC60 from Clelands after his car was stolen ( key cloned) Andrew in Sales was extremely helpful, not pushy and provided an outstanding service. We live in London and Ian delivered the car early ( he started at 3am!) …

Bought a trade 2009 Rav 4, We had a little discussion about the tyres and some rust and got £300 off, I was told the car had a 1 month warranty. I noticed the brakes weren’t as sharp as they should be but it could have been stood for a …

Excellent support following accident. Jamie is guiding me through tricky recovery and claims process. Haven’t even managed to get my car to the garage yet and getting help and knowledgeable support. Let’s hope when my car is recovered to the garage it can be fixed and not written off. Mince pies to the team at Galashiels!

I recently bought a fantastic used V90 Cross Country from Clelands. The car is perfect and I really enjoyed the experience of test driving it and dealing with the team. It’s also fair to say that my kids also enjoyed the hot chocolate …

They sell cars of thr Volvo variety. Plus others. They service vehicles too. I cannot comment on the customer service of thus place as I have had no interaction with anyone there, although the staff look very friendly and smile alot. Roomy car park.

Professional outfit that always gives a first class service,always willing to do that bit extra making the customer comfortable while work is being carried out on their vehicle.I was very kindly driven down into the town and picked up again …

Thank you to Cleland for a lovely “Volvo experience” when our car was in having its annual service. David(sales person), your 2 lovely receptionists & your service manager really made us feel so welcome. You also get a lovely cup of coffee!

Top notch service from Clelands. Car was in for a small (free) Volvo recall, which took less than an hour, and was returned washed and vacuumed as if it had been in for a major service! Pleasant staff, comfortable reception area, and great coffee. Highly recommended.

BRILLIANT!!!… Can’t say much more really. I, myself…am a car salesperson. So I have a pretty good idea of how a dealership should or could be run. THIS IS IT!…I Bought it without seeing it in person..but had a video and pictures sent …

Faultless customer service
A recent issue with our Volvo when on holiday in Northumberland meant our Volvo was recovered to Clelands Galashiels for inspection and repair. The level of …

Great service. David kept me informed of when my car would be delivered. David ran through all the cars functions lovely bouquet of flowers in boot. All in all great experience buying from Clelands

At Clelands you are not just a customer, but a valued customer. When my car recently had a serious issue Jamie pulled out all the stops to ensure that matter was resolved as efficiently and cost effectively as possible. Clelands are not the …

Clelands Volvo are a fantastic company to do business with. They’re customer service is second to none. We had a small issue with tyres on a car that we bought from them and they dealt with the issue very quickly. A very honest and trustworthy company. What a breath of fresh air!!

Service Review: Superb !

For me to visit Clellands it takes a 2.5 hour roundtrip drive alone – so, not …

Thank you Clelands. We were stuck on holiday with a broken Volvo and the people at Clelands managed to fit us in to their busy workshop, diagnose the problems and get us back on the road within 48 hours of the first phone call. They kept us updated on the issues, costs of repairs and progress. .Great customer service

We bought our first Volvo from here. We were anxious about buying a car that we had never seen but they provided us all so much information and reassurance. Ben was extremely helpful. They also delivered it all the way to Cambridgeshire free of charge within a week. Thanks again we love the car!

Received first class service from Cameron from start to finish. Well worth the drive from Aberdeen to purchase a car. On arrival I found the car was immaculately prepared and was well demonstrated to me prior to my departure. Great service and nice people to deal with.

I Bought my first Volvo from Clelands, I have never experienced such an exceptional service. David who is a credit to the company went well beyond to help me find the perfect car. Everything was absolutely brilliant, from the moment i first …

They looked after my Volvo before I owned it and going by the overall condition, I’d say they looked after it very well indeed, hence the five star rating.

I would like to thank Eric, the sales manager for the great service and communication on the purchase of my new car. I’d also like to thank Cameron who handed the car over and explained how everything worked in great detail. They are both a …

The whole process of purchasing a car from Cleland’s was an exceptional experience. The entire team were affable and friendly, in particular David Armstrong who took care of us from start to finish. Thank you!

Great experience from start to finish, David Armstrong was incredibly helpful friendly and informative. He was engaging throughout answered all our questions and took time to make sure we were happy with every aspect of the purchase, he looked after us extremely well. Also a great follow up service from David.

Was looking at a black volvo v40 £8250 Absolutely poor used sales service today at this branch. When you can’t negotiate a deal or give and take on a price and you want the marked priced stand off attitude. When a salesman emails you back …

Brilliant service, great choice of vehicles, excellent prices and coffee and cake! I actually did buy a car too. Highly recommend.

* PHENOMENAL CUSTOMER SERVICE * We are located near Chester and had been up in the Scottish Borders on vacation. One morning after a recent service from our local dealership, our vehicle (XC90 Volvo Hybrid ) would not start and therefore we …

Really friendly staff team and fantastic service….. I was up in Scotland on holiday when my XC40 had an issue with tyre pressures. Clelands were really helpful, checked everything and got us back on the road as quickly as possible…. really Swedish inspired stylish showroom too 😊 …

Amazing personalized customer service , The staff do an excellent job to ensure you are well looked after , We traveled down from Edinburgh and we were not disappointed. Highly recommended

I traded in my XC60 with Clelands Volvo in Galashiels last year for another Volvo and cannot speak highly enough of the experience they provided during the purchase of the car and in aftercare. Having bought the car in Aug 19 they were more …

We were looking at buying a car from our local Volvo dealer in Grimsby, however we saw an equivalent car on autotrader from Cleland of the Borders. Our main concern was not being able to see the car before buying (due to distance) but the …

Can’t thank David, John and Ian enough for the service I received in purchasing my Volvo. …

As ever, cannot fault service here- above and beyond. One feels so well looked after- coffee, cake, all provided. We look forward to our visits!

Attentive service at all times when V90 was being serviced. Car wash could be better!
Helped on a later visit to set up my sound system as I’m a tecno numpty!

Excellent customer service. From start to finish a pleasure to deal with. Why cant all car dealerships be like this?. Very happy with my volvo. Communication was effortless. Stress free.

Excellent service from professional and knowledgeable salesman. Very impressed by follow up phone calls and emails offering further support and advice. Would certainly recommend this garage without hesitation.

Professional, efficient and reliable. They provide an excellent service and there are comfortable surroundings if you want to wait. They will also drop you in Galashiels town centre and collect you when the car is ready. Whatever the car is …

Brilliant garage. Absolutley second to none customer service!

Superb dealership, from start to finish, and now throughout servicing. The Volvo dealership in Edinburgh is terrible, so much so that I was put off ever buying from them. So I went to Clelands of the Borders (only 20 miles away) and they …

5* service, as ever. Covid safe. Knowlegable staff. No hard sell. Given a number of options, and yes, I did order a new car.

Dealt with Dan, and Eric the manager. Both very good. First class service. Credit to franchise and Volvo.

I bought a volvo from evans halshaw last year and i have had nothing but problems with it. luckily Clelands is my local volvo dealer and every time something has gone wrong, Clelands have been there to sort it out without any hassle. …

1st class service and Cameron went to the effort to open on Sunday for us. Also.met touring car legend John Cleland – reason enough to visit. When I picked up our car it looked brand new inside and out even though its 2 yeara old. A credit to the valleting team there.

I received excellent customer service from the staff at Clelands last week – polite and efficient. Thank you

This garage and all its staff provided a professional and efficient service. In turn giving a very positive experience when buying my car.Would highly recommend Clelands.

Had great service today by the service staff today with my v50 and would recommend them to anybody and got volvo assist with service and got parking sensors fixed under warranty

Great service. Dropped car off at garage at 9.20 for service, MOT & fit 4 new tyres. Returned 2 hours later and car was now on the washbay. Detailed explanation of works carried out and Account settled and I’m on my way by 11.30! Amazing.

Great garage – super helpful and really nice bunch of guys to do business with. Highly recommended.

Clelands is one of the most respected car dealerships in the country. With unrivalled access to stock and a complete focus on customer care and loyalty our family run business can offer the best value in new and used Volvo and Jaguar.

Just have look round see if the car you want is there

Purchased a second hand car recently and found the service and professionalism , superb. Would not hesitate to recommend,

Brilliant service staff so nice

Great experience, no pressure, knowledgeable sales staff, happy to help and looking forward to collecting my new car next week!

Helpful staff and great range of cars.

Excellent, efficient service. Susan (customer adviser) was lovely. Highly recommend for all your Volvo needs.

Professional staff.. Easy to do business with and my first no hassle experience of buying a car. Thank you.

Cleland stands for good old fashioned values and service. Family run and customer focussed. Always a pleasure to visit , highly recommended .

Beautiful dealership in an amazing scenery with an amazing customer service.

Terrible people they refused to fix my car because i gave them a bad review wil never deal with them again

Staff extremely knowledgeable about the cars and very nice to talk with, place is spotlessly clean.

If you want to buy a Volvo, this is where to go. Amazing customer service and people who know their product.

Great experience from the moment you walk through the door, helpful and attentive senior sales staff ( David Armstrong ) who really do go the extra mile to ensure customer satisfaction…….highly recommended !

Took my old XC60 in for a seatbelt recall and given to understand it would be a 10 minute job if I took it in early. I got the car back over an hour later but they had done a thorough inspection and produced a video to show me things that …

Went in to purchase a new car and was impressed with the quality of the Volvo range.
Test drove two cars and was dealt with by Dave and Cameron who were excellent …

Helpful staff and good service

Bought 2nd hand car. It was a good buy. It still serves me well and i have it almost 2 years

Love Volvo. But there was not a staff member to be seen so we left. Bought our car elsewhere.

Great service, really helpful. 👍 …

Well organised and friendly staff. Would highly recommend for both servicing and purchasing.

Excellent service. Staff were very helpful and friendly.

First class service highly recommend.
Friendly and helpful a rare treat these days

NICE STAFF NOT USED TOO HANDLING MONAY , BATTERY FOR FOB ,CLEAN AND TIDAY.

Great service from Ian and the team. Delighted with my new car.

WAS THERE TO GET MY CAR SERVICED, FIRST CLASS CUSTOMER SERVICE, FRIENDLY STAFF, EVERYTHING WAS EXPLAINED TO ME, THUMBS UP 👍👍 …

Well done good and fair

The whole experience with Clelands was professional throughout, very pleased with my new car !

Really great people to do business with, friendly, helpful and professional through and through.