Controlaccount reviews

Very likely to be a scam:
Received a letter in January 2023 stating that I owe their client UPS for “revised unpaid import charges”, claiming that custom charges can be billed …

This place is scam. I called them about a letter I received and the lady I spoke to was very rude and dismissive. She kept telling me they might escalate and get legal on a £60 debt. I told her where to go and left it. Never heard back from …

Fedex are causing me undue stress. I paid nearly £600 in duty in October to receive an EU import. They failed to allocate the money to my account. Three months later I am still being chased for payment, having now received a final …

Paid duty invoice to FEDEX 2 months ago and just received a letter from Controlaccount ltd so I called them and explained it was already paid. They then asked me to login to the website and provide proof of payment which I refused because …

!!! SCAM SCAM SCAM !!!

I received a letter from a fake DHL company claiming I owed them money when I …

Hope this helps someone else out. I started to get pestered by this company twice a week. Initially I thought it was a scam and ignored the notifications. I rang Fedex and they had nothing on file. I got no notification that I owed import …

Absolutely disgusting company, and most disgusting is their main client FEDEX. Incompetent Fedex sent a letter to my previous address for duty charges to be paid (despite they have delivered the parcel to the new address) 6 months later …

Absolute shambles of a company.

Chased my business for money that was mistakenly invoiced by FedEx. …

Vultures. Chasing for a debt that isn’t owed, holding individuals to a 7 day window to pay under the threat of increased charges when they themselves are not held accountable to any timescales. I paid my owed import duty before my item was …

I received an unsolicited txt from Controlaccount. I phoned to find out why. They forced me to give them my address or they would not tell me anything. I had no choice. They said I owed their client money. The address did not match however. …

Be advised that they are a total scam. They sent a letter asking for £95.06 (plus a £2.5 “late” fee????) for unpaid VAT tax through FedEx. Looked over the invoice for the original delivery and no where did it say any money was owed. If a …

As someone who works in finance I can assure you these guys are dodgy the way they work – FedEx passed on an invoice in dispute to them for them to tell me incorrect information when I queried with them. They also told me that FedEx would …

This company is disgusting. Sorry it might not be the branch responsible but the company has no “national” page to review. …

I received a letter from these people because DHL messed up the import tax charge and never sent me the revised amount. A waste of time contacting them on the phone, DHL not reliable kept saying that because of the pandemic everything is …

DO NO USE
i bought an item on Amazon and it stated there was zero p&p to pay. Fedex failed to deliver my goods , i rang them after receiving a bill for customs charge on …

The most unhelpful company I have ever dealt with. All I require is an invoice showing what they are charging me for and I cannot get one. No phone number just a load of dismissive email replies. what a sham

Absolutely dreadful organisation. Chases payment for invoices already paid, asks to pay other invoices that don’t appear to exist and they are unable to provide copies of. Won’t answer the phone. Send emails from no-reply address and won’t …

This company started texting and emailing me when I ordered an item from an online autionhouse. They are demanding payment for £82.23 for Import/Export Duty & VAT. I have spoken to the auction house & they assure me that this company are …

### IT IS A SCAM ###
If you recieve a letter from;
“ControlAccountPLC” OR …

I bought an item months ago. In April, letters began to arrive saying that I would have to pay customs duties. The company of the goods I bought assured me that the customs fees are their responsibility. This morning I received a letter …

This company looks legitimate and probably is. However they wrote to me saying I had unpaid import/export duty and or VAT or exportation costs with UPS. This is absolutely ficticious, and I know that I do not. I have reported them to Action Fraud, for acting either for themselves or criminals.

Bought something from Poland and it got delivered by FedEx. Then FedEx (could have been a fake company) sent letters asking for import duties. But I only pay import duties to HM REVENUES & CUSTOMS. …

Incompetent, want me to hand over my card details for a DHL f#@kup as the DHL UK call centre couldn’t understand English to email me the invoice! But wouldn’t give me the amount, yeah right! Scammers at best!

Horrible company and rude staff.

When a haulage company delivers, if you don’t make payment to the haulage …

Control Account have been sending me threatening letters demanding import duty on a UPS package that I never received. There website is difficult to navigate and they never answer the phone. I’m beginning to think they may be a scam organisation that just tries to get money out of people

They keep sending me letters for a fed ex package I have never had, they ring up and are rude and threatening, doesn’t matter what you say or prove, they just keep saying they will get a CCJ against you?? For what. They are sending invoices …

Trying to claim I owe money to DHL when DHL have confirmed I owe no money and it was an administrative error. Claimed DHL now have no authority over the ‘debt’. Disgusting customer service and attitude when trying to amicably resolve the issue with them. Made false claims to try receive a payment on money that isn’t owed.

i sent them invoices of the supposedly outstanding amounts of dhl now they don’t reply at me anymore at the phone, suddenly they wanna speak to my partner (the letter was addressed to him) i have called them 3 times already and replied just …

Stay away from these sharks !
As a business owner i feel it’s my duty to report on here to any other business that is thinking of using this company to stay well away, they will rip you off. …

Sending constant letters demanding money that was already paid to FedEx months ago,

So glad I checked this page. I received a letter, supposedly from DHL, stating that I owed import tax. I contacted DHL directly who said that this was nonsense. I have since received a letter from Control Account asking for repayment plus costs. They can swivel.

Do not hesitate to contest charges levied on freight. These are most often estimated and massively inflated. Do not be intimidated. There are no legal grounds to demand payment on freight charges from outside the EU which are complete …

Bought an item which was delivered by Fedex, who left an invoice for £15 for duties and admin fee. Ended up having to pay £35 on top of the item that I bought for £25. Bully boy tactics by Controlaccount PLC, adding fictitious charges …

just the usual bog standard bottom feeding debt collection agency with this particular firm buying “debts” for pennies in the pound from various delivery couriers ( fedex ,UPS etc),they can’t do anything ,not bailiffs, complete clowns. Do not engage with these donuts. ignore and problem solved

We’ve been trying to get in contact with ‘Controlaccount Plc’ for some time now. The company operates by making it impossible to contact despite repeated escalations on behalf of a client. The rap sheet of alleged malpractice continues to …

Rude, obnoxious and totally incompetent. The number they called from showed up as FedEx but they were acting on behalf of Extra Energy saying I owed £165. I spoke to Extra Energy and they said I had a zero balance. Called these clowns back …

Absolute Shambles of a firm. Don’t listem to a word you’re saying just want your money for their own and couldn’t give a toss either way who actually should be paying.

DHL issued a false invoice, never requested any service from them. when challenged they agreed it was false, issued a credit note then referred the invoice to these scammers…see you both in court, idiots.

Control Account is 100% a telephone scam. By UK law, you would receive information that you owe money by means of a physical letter, not email. Legal trading companies are not allowed to assume you have read, seen or received an email just …

Sent me a stupid letter saying “Act Now, this won’t go away” for some unpaid import charges from the USA. That’s not really a nice way to address someone in any situation. I only owe £17 and they said they would take me to court… for £17. …

Very unprofessional sharks leave you on hold ages high cost telephone number . . when asked do you wish to pay by credit or debit card . . my response by debit card for which there should be no charges . . they apply a surcharge for paying …

Bunch of jokers.

Their customer service is useless, never pick up the phone and if you email …

Scam – please avoid paying this company anything

Nasty company through and through, few years ago had bad dealing with them – very unreasonable for something that was no fault of mine AND out my control even explained to them in vain ! Why or how they are trading is beyond me !!! Now not …

This company show me no way to contact the other than by telephone.

The accepted a fedex debt that isnt mine. Their emails say i cant reply to them. …

Very rude staff and no explaination at all as during Covid19 many letters were delayed or not delivered. When I ask for evidents of their sending lettersnto me, the staff shouted to me that they don’t have to do it. Very doggie and fishy company. Be carefull with them !

Demanding money, with no information on goods, no order number for the delivery, my.controlaccount does not exist, and bad errors on the documented. Do I smell a rat?

Scam beware. No information provided about a made up debt. Ask for my personal info with a how do you do. …

I have received a letter which says I owe money to DHL which is not true. This is a pure scam. Someone that knows should report these cowboys and jail and nail them.

Appalling company – called
Me out of the blue and demanded my
Personal Details for data protection – incredibly rude, wouldn’t provide …

D***heads…
No information of any import duty taxes from buying from HM UK and turns out DHL is charging £40 for some item of clothing I recon is under a ten. …

Unprofessional approach trying to ransom money out of people at any expense. You are only ruining DHL’s reputation. I can’t understand why they have anything to do with this company.

Continued aggression over a debt where they have shown me mo proof that exists all I been given is a account number no proof of nothing and when I try to talk to them all I get is aggression one to avoid

Don`t pay made up invoice from DHL and they said don`t pay !!!!

A scam and keep sending invoices to the addresses
Do NOT PAY

I’m amazed that DHL are working with this company. I would give them zero stars if I could

I know the nature of your business requires you to be assertive but I have never come across such an arrogant, unprofessional company in all my life, especially when trying explain to you have already made payment.

Very poor and operate illegally.

They have sent us incorrect letters and the only phone number is a high cost one …

Don’t bother email them, they will not respond

I wish I could put less than one star, getting a letter for a different sum of money once a week is great, especially after making the payment already required.

Scam

SCAM SCAM SCAM !!!Be carefull

Very poor. They even try to get money for goods / deliveries which you did not order. Incredibly bad.

Chasing payment for invoices that have already been paid

This company are aggressive and opportunistic. Be careful.

Horrible company, arrogant on the phone, not prepared to listen and act on evidence of payments, does everything it can to get people into court first , minimum wage nobs on the phone, scummy company at best

Horrible attitude on call centre agent he was extremely rude and his attitude was bad I tried setting up a direct debit but the guy wouldn’t have any of it terrible customer service

This has to be a scam, looking for money with no details at all.

Pagans

Both Fedex and Controlaccount are a joke

Chasing money for Fedex that had been paid months ago. Cowboys.

How is this even a company.

Proper C_NT5 !!! Legal Thieves scamming people since the start.
Professional Scammers.

Harassing company, charged me FedEx fees for something I never agreed to

Bossy attitude from some Katie, telling me to pay a bunch of charges for TNT nonsense

Scam.

Horrible customer service team they are big scamming company steal your money

SCAM ALERT!!! THEY ARE TRYING TO SCAM ME FROM A FAKE INVOICE!!

IT FAKE THERE TRYING TO GET MONEY OUT OF YOU DO NOT TRUST THEM

Worst experience ever had.

They do not adhere to their core values or the csa codes of practise outlined on their website. They take overpayments for months without informing the customer and then refuse to return the overpayment even though they’ve said they would. Complaints made to various agencies. I just want my money back.