Avanti Travel Insurance reviews

This is the second time I have insured with Avanti, first time on the phone with a very knowledgeable officer who did everything for me and the second time all my details were on my account and I had to simply add my husband and fill in the …

I phoned to make sure I had all medical details correct. The agent, Armani, was extremely helpful and personable. She did her very best to find me a quote for my needs. It is a little dearer on the phone than on line but I have peace of …

The whole process of dealing with Avanti is terrible. Impossible to get through on the phone. The same message of “more busy than usual” is aways there.
I had a travel claim but turns out they didn’t renew my policy as they should …

Hi, I have used Avanti travel insurance for a few years now and have always had excellent service. As I am considered elderly (although I don’t feel it) the company have never made this an issue and have insured me no problem. I have no hesitation in recommending them . One extremely satisfied 80 years young customer.

Renewing a policy took about 20 minutes of questions, crazy garbled statements which supposedly prove I was told! All insurance is the same now and they need to get rid of the nonsense. But will their lawyers let them simplify things. …

Done insurance over the phone and it was nice and easy. The assistant took me through all details and ensured I had the cover required for my holiday.
Only other thing I would say I should have been informed about x3 different …

I am in my seventies and have several underlying health problems, I chose Avanti for my travel insurance for me and my wife mainly because of the cost and because we’d heard of them. That was all very easy and we have just come back from …

Helpful and considerate agent, who took the trouble to explain all my options. Third time I’ve had dealings by phone and in each case impressed by friendly, efficient service. A little shocked by the increased cost at renewal – until I compared with several others and realised what a good deal I had!

I’m assuming this means how is my policy and how was I treated by your staff.
I am very. happy that the same policy of a year ago has been reduced by about £100 because (I assume) my underlying condition has remained stable and I have …

Very helpful staff. Needed to amend details after typo. No problem at all for the team member I spoke to.
Very good level of cover for very competitive price. Unfo …

While the price are reasonable the website is difficult to get and pay for insurrance. Got first quote without completing all question went back to complete price changed as expected tried to pay went to bank entered all details correct …

The insurance seemed good value (I had an annual one)but, my partner had a single trip policy as unlikely he will be able to do much more, and we asked for it to be moved to another date when that trip was cancelled. We requested before the …

Informative, offers good cover, easy to navigate.
I had to amend the insurance due to breaking my wrist, after a few straight forward questions amendments made and after a small additional fee including the usual admin charges all was complete. Food service!

I took out a travel policy for my holiday last September last year, unfortunately I fell and broke my hip in Antigua. I phoned the emergency help line to try to be moved to a private hospital. I was left from 9pm Fraidy night until the …

It was easy to renew online.
However, I was shocked how much I am being charged.
Just being old but otherwise very fit should not cost many times more than for a …

AVOID AVANTI IF YOU EVER WANT TO MAKE A CLAIM
We lost a bag at the airport in Buenos Aires. Avanti have made the claim process impossible. They use a third party claims company who cannot be reached to …

I have lots of medical conditions due to several cancer diagnoses. I’ve found that Avanti are the only insurer that I can get insured with. It’s expensive but I can’t take the risk to not have comprehensive cover when I travel. I take out a …

Great service. Prompt renewal quote at an acceptable price in spite of recent major changes which I had just notified . No problems with my claim ,easy to process,promptly dealt with.

Have used Avanti before for a single trip policy, easy to get the quote, all completed on-line and downloaded my policy documents immediately, convenient, quick and easy.

I have used Avanti travel insurance for my third holiday now the process is always very quick the person on the phone very helpful and my level of cover is more than adequate and of course the price is always very competitive 😀😀 …

Good product for those with special needs for rexisting health issues. Competively priced and easy to work around the online application. One issue, the discount for new customers should have applied on my renewal too, without me having to ask!

Spoke to them today kept getting cut off. One woman was nice then spoke to some stupid little boy who was so abrupt and really upset me when asking intrusive questions about my child’s pre existing medical conditions. Really heartless. Take …

It proved almost impossible to renew when I recalled that I had visited my GP recently with an undiagnosed spot.
It was not possible to extend my annual European cover to include Spain without including Turkey and Egypt (which I had no intention of visiting) at substantial additional cost

Quick response answering the telephone. Good, clear helpful service. First impressions very good, and price lower than my renewal quote from a competitor!

My wife had a pulmonary embolism in Spain last December, rushed into intensive care, had to extend our stay for 2 weeks, only claimed for canceled flight and new flight home, no extra accommodation or expense. Despite having full medical report and flight costs Avanti didn’t want to know us.

I found the web site easy to use and was happy with my quote. Not being very good on computers I didn’t find printing out the documents as easy, but managed in the end, so all was well.

Easy website, great telephone service. Good value! Very grateful. Haven’t had to claim so can’t comment in that.

Think someone tried to scam me at this company yesterday on phone. I received a
£29 quote in an email from them for my one week holiday.
I Gave this guy lot’s of personal information… …

A very helpful and knowledgeable agent. Arranged everything as we requested quickly and efficiently. The advice and care involved were greatly appreciated.

Avanti are amazing looked after my husband’s policy been 79 it was esay to do and the prices were amazing very helpful on the phone no pressure to buy with buy again for our next holiday 😀 …

We had to contact Avanti because we had to change our holiday to another resort! Everything was the same, but the travel company had changed our flight dates, so zo keep the same flight dates, we changed our resort! For that we got an admin charge of £54! A total rip off!!!

Extremely helpful and patient Agent. Really made sure I understood everything. Thank you. I shall be recommending you to my family who are going on holiday with me.

DO NOT USE
My holiday was cancelled by travel agent 5 months before I was due to go. Requested refund but only got rude person who hid behind terms and conditions. No cover was used but still they were happy to take £260 for nothing. Authorised robbery

Seems quite simple to buy online. I haven’t had to claim thankfully but its difficut to review properly unless you know a claim will be paid if something goes wrong

Just done my travel insurance on the phone had a lovely lad called Adam who was a real sweetheart and helped all the way through to get the best policy to suit me made it so easy thanks Adam

Very helpful customer services staff who dealt with my initial query very quickly and efficiently. Quoted a good price and the transaction was all done in no time…

Excellent service provided by Jeff patient to the end and explained everything carefully and clearly. Very professional and efficient person to have working for you.

I was invited today to write a review and when I clicked the link it didn’t work. I wasn’t bothered about writing a review but when asked and emailed – it rankled. I bought an annual Covid 5* policy last year for £500. In June 2022 a …

Process of purchasing online very good and competitive price for annual cover. Can’t comment on claims handling and hoping I never will need to find out!

Got diagnosed with cancer halfway through my policy and was told that not only would they not cover me but my policy was void. Refused to give me a refund for the period of the policy still outstanding as they said it was against their terms & conditions. Absolutely outrageous. I would avoid this company like the plague.

Got the travel Insurance I wanted at the right price. After trawling through loads of quotes, Avanti was the best.

Second time i have used Avanti, easy to follow to get the travel insurance you are looking for.

We had to sadly curtailment our cruise due to a bereavement at home, we were adequately insured but the claim process was pitifully akward, painful and unnecessarily convoluted and drawn out. …

Very straightforward process to obtain cover which meets our needs at a realistic price bearing in mind pre existing medical issues, would recommend.

In two days, I was kept on hold for 8 hours waiting to speak to an agent to buy travel insurance. When I finally got through, I was transferred from one person to another person, finally, when everything was half sorted out, the line …

Awful company to deal with, spoke to Nicole to chase a £20 voucher they’ promised for a policy I took out for my 84 year old mum
& they were absolutely unhelpful! …

I’ve had previous holiďay insurance and just purchased another one. The previous time I purchased my Insurance I phoned up and it was ok but this time I did it on-line and in no time at all it was done and dusted.

Joined Avanti travel insurance in 2022 sorry to say had to claim they paid promptly and were a real help had no quarks about renewing this year

Very unsatisfactory service. Unable to update my medical information before a holiday, no service in reconciling a complaint and I still do not know if I am insured. Despite this I am bombarded with advertising literature as a result of my contacts with thi company.

we have used avanti insurance before and were very happy with the service, so easy to to get a policy online.

Got the insurance I needed. No fuss. No messingf around. Worth going the distance for premium travel insurance. Have peace of mind. Beautifully!!!!!.

Easy to arrange, cover available at different levels and if needed like sports or cruising. I felt it offered value for money. Didn’t need to make a claim so I cannot comment on their claims response. I did have peace of mind during my holiday that I was covered for emergencies.

Avanti (although when i booked the insurance the company were insure and Go who I had used many times before) very helpful in booking holiday insurance but when it comes to making a claim they are not good at all. Cannot speak to anyone to …

Have used Avanti for all my travels. Very helpful customer service.

Our baggage was delayed by 3 days while attending a family wedding in the US. We needed to get some replacement clothes, shoes for the occassion. Avanti reviewed the claims and refunded the money – no questions asked. Really good service.

Great prices for yearly travel insurance to cover medical wise, site easy to use.
Sorted.

Very straight forward.a nice lady explained everything very clearly.i would recommend Avanti thank you for your help.

The process for renewal was smooth and the premium was competitive. All in all very comfortable with the insurance in place.

No star at all!!!! I insured my trip for cancellation up to £7000 and when my flight was cancelled I claimed only my money which I spent for accommodation no more! Which was £470. I got no answer from avanti insurance just when I asked for …

Good website, easy to understand and input required information. Very competitive prices for seniors with pre-existing conditions.

Great value for money, especially with preexisting conditions.

However Avanti are totally unable to meet their own promise to settle claims …

An easy form filling exercise with affordable prices. Our second time with Avanti and it won’t be the last.

Great service. Agent very knowledgeable on options available. All options fully explained. Prices very competitive in light of health issues

Just signed up for annual multi trip for Europe online and the staff couldn’t have been more helpful with a query I had.

Very helpful staff. Prices are very reasonable. No age discrimination which is great

My wife and I are very grateful indeed to Joanne Benbow for arranging travel insurance for our world cruise next year. Previously, we had been experiencing great difficulty owing to a pre-existing medical condition. Joanne keep faith right …

Not good I’m afraid. Previously a customer of years. On renewal this year found customer services rude and decidedly unhelpful on two occasions . Also too expensive. …

very pleased with the swiftness and the clarity of the person who helped us renew our policy.

Avanti Travel Insurance – Stay Clear! You Have Been Warned
Well up to last year I had praise for Avanti Travel Insurance, that was before I had to make a claim Now all is not good, in fact it is a tale that is shocking …

Expensive !!!! Rude Girl !!!!
Wouldn’t listen !!!!
£120 more expensive than Saga, for a lesser cover. …

I have dealt with several insurance companies over the years and I can honestly say that Avanti travel insurance is by far the most reasonable price for the cover offered and I will continue to Insure my travel with Avanti in the future.

Very polite and friendly on the phone in Swansea the reason I phoned was the on line payment would not take my payment tried 3 times.

Easy and inexpensive travel insurance, have used many times.

If I could give them no stars I would. Insured my daughter for a holiday to Florida as she has complex health issues – £600+ which is fine for piece of mind. Before they could go one of the party got Covid, with Avanti’s supposed 5* Covid …

Good cover at a sensible price, easy to access web site.

Quick to take your money then don’t want to know. Held on for 17 mins to be told the paperwork was in the post. Wouldn’t give policy number or offer any help. Had to pay with a different company as we travel in 3 days time. Avoid this company like the plague they are rubbish

Wish I’d read the reviews before buying my daughter and her boyfriend a yearly policy. FCDO say not to travel to Sri Lanka but Avanti will not pay a claim for loss of the flight cancellation money. They won’t cover them to travel and won’t …

just great staff and easy to deal with plus great price

Great service very helpful can’t do enough for you

Spoke to Kay, absolutely useless!! They advertise insurance for over 70 and medical procedure she didnt have a clue and rude
!!.whHernia