Volkswagen reviews

Great service, great people, all recomendations

Professional, neat and fast! For all t …

Kudos to the service guys. They know their job! Well done!

Prevaranti i nisu professionalni. Auto je stajao mesec dana kod njih i nisi ga na kraju popravili. Uzenili su me tražili mi duplu zenu pa sam oterao kola za cacak i uradio sam Motor kod profesionalaca …

I am satisfied with the service and the price, I think the craftsmen are professiona …

The Hungarians are doing we …

Fraudster and liar..charged me 420eu for the turbine and did not change or repair …

Serious service. For every bit of …

Now and t …

Friendly and professional …

For every recommendation. Very kind, professional and …

Super……

My car required a major engine repair and was in the garage for a month. They were very good in communicating to me the progress of the repair. Communication is key and they were excellent. The job took slightly longer than expected but it …

Really happy. I’ve visited here several times for work on my car, use the car a lot for business. Sometimes I have needed the car back in a hurry and they always go the extra mile for me, especially Hayley, Nicola and the gentleman on the service desk. Thank you for your great service.

Fantastic service from Michael Carman and his team in the Service Department at JCB Ashford! …

We were looking for the car that we really wanted and decided to go ahead. The whole process was faultless and car prepared to the highest standard. Summer kept us up to date and informed. The collection date was arranged with us and the …

We bought the car from JCB Ashford and we couldn’t have better experience. Mike looked after everything so well and prepared the car to the highest standard. We were well looked after and absolutely loved the whole experience. We will …

I had a very personal issue to attend and the car engine alarm came on. I explained the situation to the service team, namely Hayley and I was really pleased when told to bring it over and we will look at it. Cutting to the chase, between …

Bought the car from them. Went to servicing first year. Told me they have 2 service plans. Stupid enough bought the plans and went to service for second time. I drop the car at 0800 am, ask them to finish around 4pm. It took me around 2hrs …

Staff are a credit to your company (Ashford branch). I had a motorcycle battery problem and was stranded, I popped in and asked if someone could charge my battery to limp me onto the garage 10 mins away and your staff were AMAZING ! …

The JCB VW in Ashford are amazing! They are very efficient, very professional and have great customer facing staff. I had my first service there this week and it was handled amazingly, Hayley was fantastic and explained everything that was being done to my car. Thank you VW.

My car went in for a repair and was done quickly very happy with the service and was mad welcome and told help yourself to tea and coffee good customer service a big thanks to hayley polite and professional

My first visit to VW ashford for many years was a pleasure, Hayley my service advisor was very good at explaining everything and made the whole process seamless.

I have had many car service from different main dealers. This is the first time ever I’ve had the car back that has not been washed and hoovered.. I went to the VW in Canterbury last year for a one-year inspection in and out within one hour and it had been washed and hoovered . Don’t think I’ll be going again.

Brilliant outfit. Our ID3 and ID4 both needed significant software upgrades that take 24-48hours each. The customer service in arranging them to minimise the impact on us was superb, kind, flexible and we really felt the people we were …

Just wanted to thank Nicola the service manager who has been absolutely brilliant. I had a stressful time when bringing my car in for a service, due to several miscommunications regarding a service plan and service pricing, which Nicola …

I moved to the area and took my car here for a service. Booking was easy and check in staff were friendly and helpful. The car also needed brake fluid changed and aircon flushing. All this was done promptly and efficiently. I was pleased …

Had a defect with a used VW Polo purchased from JCB Ashford. On initial investigation the defect (central locking) couldn’t be located but a couple of additional faults were detected after diagnostic testing. Initially unhappy about how to …

Extremely disappointed with this garages respect and consideration for disabled people. I have complained on 2 previous occasions that they used the disabled bays as overflow parking spaces for their vehicles. On my visit again today this …

Went to get replacement parts, went ti the spares desk, rung bell as directed and waited, waited, waited despite there being a member of staff on the next desk. After about 10/15 mins I asked her for assistance only to be told the gentleman who runs the spares dept is away for the day.
Not very helpful

Today I went to VW Ashford, Kent where my car had been booked to be serviced. I arrived sooner than the time of my 1015 am time slot in the hope that the work on my car could be be completed earlier than scheduled. Kevin Jinks helped me …

4 and 1/2 Stars.
Had a warning light come on for the airbag. Booked the car in with JCB Volkswagen Ashford. Service was great. Kept informed at all times. Work was done …

Excellent service, very easy process to drop off and pick up

Kevin Jinks at VW JCB Ashford is the best service advisor I and my wife have had the pleasure to deal with. He made us both feel relaxed and it was a nice change to speak to someone which a great attitude in his job. Thank you very much 👍 …

My best wishes to the professional manager Lawrence, perfect service and advice. And we bought the car there!

Great service from Nicola P and Michael C at JCB VW Ashford. Had a problem with my car at the weekend but was able to have it checked out by the professionals in short order for peace of mind. Nothing is too much trouble for them. They always go the extra mile. If you value your car, take it to a main agent. Cheap isn’t always best!

Very friendly and smiling faces await for you. Nice and quick service done. However, no cleaning of the car like other car companies do. Should knock a star off, but the timing was great so therefore can keep the 5 ⭐.

Faced with part of our VW’s front undertray dropping down whilst driving down the M20 , we limped to JCB at Ashford who we knew previously. Faced with two very worried 82 year olds the staff went out of their way to help us , made a quick …

I have just had my golf serviced at JCB Volkswagen Ashford. It Was taken in at the time arranged and finished while I waited. I was very happy the way Nicola and Kevin were very professional in there jobs. I would definitely recommend JCB Volkswagen Ashford.

Have bought two cars over the past couple of years from JCB at Ashford and throughly recommend the dealership. Shawn in Sales handled both our PCP purchases and was excellent both times and always comes and speaks with us if he is free …

Major service today for my car.

Big bill, but Service Advisor Kevin Jinks was so helpful at all stages from …

The service reception (manager?) Nicola, went out of her way to help us find our way around the programming of our new Tiguan. While the systems are meant to be intuitive it still needs a lot of practice to find your way through the vast …

Excellent customer service
And skilled technicians
Another faultless visit at Jcb Ashford
Keep up the good work

My wing mirror was damaged. I was really looked after by the all the staff at JCB. Aaron made a temporary repair, so I could drive safely, while new parts were ordered. The job was carried out efficiently and effectively. But the staff went …

My VW Golf was due for a service and due to its age, 5 years, a cam belt replacement etc. I visited the service department and met a gentleman named Kevin Jinks who dealt with all of my needs. The service was set up together with the cam …

Kevin was truly outstanding. Nothing was too much trouble. He made us, as a family, feel really welcome and explained everything brilliantly. My daughter rated him 11 out of 5!

Many thanks to Kevin for supporting our back-to-back vehicle services this week. He (and Nicola and Carol) made my trips to the garage enjoyable. Communication from booking the original services with Nicola, to updates as the service, MOT and cam belt replacements progressed, were timely and well managed. THANK YOU!

Excellent service very friendly and professional, if I could give them 6 stars I would. Thank you to Nicola and her team I would definitely recommend them.

Our car was in for a service/MOT this week therefore had the pleasure of dealing with both Kevin and jasmine on the service team. They’re both AMAZING! They went above and beyond to give myself and my son the best experience when we came …

I was very pleased with my service. Steve the salesman and especially Nicola the service receptionist were excellent.

I would like to recommend the service dept of JCB VW Ashford to anyone considering booking a service. I have been using this garage for many years for routine servicing, currently I have a Golf and my wife has a Tiguan and always completely …

I cannot recommend JCB Ashford highly enough.
The greeting, understanding, support and service they gave to me today was amazing. In particular Kevin for his sensitivity and kindness. This is so rare in …

The best customer service I have ever experienced. Had my car booked in for a service and was welcomed in with my two kids and the dog. Looked after by Kevin who was amazing, my kids still talk about him. Excellent customer rapport …

Unbeatable customer service from Kev in the Servicing Department at JCB VW Ashford. My mum has recently moved to the area and Kev is doing everything he can to help her maintain her independence and ensure her car is well maintained. Brilliant customer service and we couldn’t be more grateful. JCB VW should be very proud.

Here are a few more stars 🌟 🌟 ⭐️ 🌟 🌟! You deserve them…
I received the best customer service I have ever encountered.
I received regular updates from Nicola and Richard, who were always …

Very pleased with all aspects of the service received today at JCB VW Ashford. In particular, Kevin, the service reception adviser who dealt with ‘front of house’ matters, was efficient, courteous and professional, and made the whole experience less of a chore than it could have been

29/6/22 Visit experinece!
Pre arranged booked and rearranged, MOT/Service and Brake fluid change! Kevin was my host from start to finish. I must say of all the years I have had a VW, I …

I visited JCB VW Ashford as my newly bought Polo GTI had a fault and was booked in for repair.
My car was purchased from another VW branch however, The Ashford team were so …

Spoke with Kevin Jinks at the service desk in Ashford. Great bloke and great service. We got on like a house on fire chatting about football and family. Definitely would chat him again

Really good 👍 I have recently bought a new car from here. This is my second car from here, i stayed with them after a good service first time round. Again the service was great. The sales representative Shawn was a pleasure to do business …

We purchased a car under the approved used programme from further afield. JCB happen to be our closest VW dealer and thank goodness they are. A special thanks to Michael and his top performing service team for the help, diligence and close …

Have been using JCB Ashford for over 14 years now…. Fantastic service, very knowledgeable, inspires confidence and trust. Kevin and Nicola are especially friendly and helpful.

Was told I would have to be there by 4.45 or I couldn’t pick up my car, turned up at 4.30 and am still waiting at 5.25

I had a service and MOT today and everything was organised exceptionally well by Kevin, a great service representative and long suffering Aston Villa fan at JCB Ashford. Thanks to Kevin I’ll definitely return next year

My vehicle was due it’s service and it’s first MOT, booking online was simple and I received a call from Kevin to confirm my appointment. The whole process was really smooth and Kevin was a pleasure to deal with!

Called them to get a service appointment for my VW with impaired front sensor, warning lights etc. etc. Promised me that the service departments will call back, never happened. Rang again next day, had to provide details again, no call back …

Today our 2 year old Tiguan had its 2nd service. I was once again served by the lovely Nicola who is a total asset to JCB. She is always so very pleasant. Thanks once again for looking after us today and we look forward to seeing you for our next service in the future.

Great service provided by Kevin while my car was in for some checks. Explained the process thoroughly and always kept me up to date on what was happening.

I was looking for a bigger car to replace a Citroën C3, as I have 3 growing children. I ended up going to the Ashford branch to choose a car. We dealt with Mark Barnes, who is a very nice person, also he doesn’t push you to make a decision. …

Prefect customer service from Kevin while my car was having an MOT very helpful and friendly. Walked me out to my car and even offered to move it for me to avoid walking through a big puddle after all the rain. Thank you 🙂

Is There a direct email address i can use to send an email regarding my recent purchase and aftercare/issues rather than posting it for everyone to see?

First class service for our car (it’s 1st) booked in for the day and time to suit us; with a 1 year old who has a preferred nap time I was worried it would affect our whole day but Nicola in the service department ensured we were booked in …

Amazing service, was very worried about a few things with my car but Kevin at service reception desk was reinsuring me that everything was going to be ok and I have nothing to worry about and got it all sorted for me.
Great service would defo recommend VW ashford.

I had a great experience while getting my car serviced. Kevin, was just amazing, went above and beyond in service. Would highly recommend coming in just to see Kevin and have a chat!

Took my Golf GTi in for service and mot . Was greeted by Kevin who’s professional friendly manner was a freshing experience . With optional extras added in a non pushy way. Ask for Kevin at Ashford JCB .

Nicola and Kevin, who both work the front desk in the Services Dept were extremely helpful, professional and aware of the need to keep the customer informed of progress.

Took my car in for service today, really happy with the friendliness and helpfulness of the staff. They are really welcoming and happy with the services on the car as well. Thank you.

Would like to thank Kevin for helping me sort out a service on my car. Would highly recommend him for help. Although he is a Aston Villa fan so I guess that is his only downfall . KRO

They couldn’t find my booking when I arrived . Was told I needed to go , they then found my appointment “in a different system” after I showed them the confirmation email. After 4 hours I was then told that my car needed a part ordered and they would be in touch to book me in . Ten days later still waiting to hear from them .

Very disappointing after care and communication, many problems with my purchase, unfortunately i would not recommend

I would not recommend giving your custom to this dealer as they are severely lacking in the customer service department and in this case the service department. A recent experience of trying to get them to fix an air conditioning issue has …

Great customer service by Kevin. Not only was he able to accommodate us at the last minute but also advised on savings.
Highly recommended.

Laurence Coleman was absolutely fantastic from my initial enquiry, through until even after I had picked up the vehicle. …

Excellent Service as always. Kevin was a brilliant guy and incredibly helpful with setting up a service plan. Couldn’t recommend enough!

Very impressed with the service given by Kevin and I was delighted to receive complimentary gifts as an apology for having to go back for further work.

Took my car here to diagnose running issues after the emissions recall. Staff were polite and kept in regular contact, eventually diagnosing a faulty injector, which they replaced free of charge under the good will policy from the recall. I would recommend this garage.

Nice dealership. I like the service guys particularly. Some experience with sales a few years ago, rude and pushy. Guy at week end was ok even if he seemed s bit put out when I described MK8 Golf as “OK”. If you’re looking for a VW the after sales here will be fine.

Excellent service from start to finish.

Louise was both prompt and attentive in sourcing the the exact spec car I wanted …

Took my VW Passat in for it’s first oil service at 9000 miles. I dropped it off at 8.30 and asked if I it would take long and could I pick it up about lunchtime. The guy said it wouldn’t take long.I rang them at 1.30 to ask if it was ready, …

Quality of work and customer service are very good. Only reason I have left 4 instead of 5, is that VW used to offer a collect/deliver service but don’t appear to do this any longer (I only live a few miles away). I can’t use a courtesy …

Once again outstanding and efficient service from Nicola and the tech team at JCB – perfect in every way!

Last week I took my car for coolant problem and I paid £132 just to find the problem but they came with other problems too. That would cost me more than £2000 but I could not afford. …