Cult Furniture reviews

From the beginning to the delivery date the customer service was fantastic, very helpful and kind with me, plus the quality from my chairs are incredible. I would highly recommend Cult Furniture for everyone and for sure we will buy more …

Great online store, easy transaction and delivered within 2 days! We love our kitchen stools in Teal 👌
I had seen some negative reviews about Cult furniture online, but honestly had no issues at all. Highly recommended! …

Items turned up, all damaged! Legs snapped off, inadequate packaging. Quality for the price is absolutely shocking! Avoid! …

I really wish I could have been able write a nice review as the initial customer service was good. Unfortunately the table that I received was bad . The welds were terrible and looked like they had been done by an amateur, and the …

Very bad experience with Cult Furniture!
Not functional Item and no refund! Bordering on fraud. …

Great product – really happy with the quality of the clock. But I have to say, customer services couldn’t have been more helpful – big shout out to Amanda! Very happy 🙂

I ordered a number of design item from Cult and the products looked great, exactly as advertised and of good quality. I highly recommend. …

Thank you to Sharon who unfortunately had to deliver the bad news that our stools were discontinued but then called to say that there were 2 available not on the website and she would make them available. Needless to day I swooped in on …

My experience with Cult Furniture was great !!!
Stools arrived on time and were really easy to assemble. A few screws under the seat and legs and we were ready to go. …

Fabulous. Fantastic customer service and so pleased with our stools. Very refreshing to find a reliable company selling quality goods. Thank you.

Do not buy the Newcastle bookcase. It comes with impossible to locate screws (and no screwdriver). I tried 8 different screwdrivers, but none worked as the awkward design of the shelves means you cannot screw vertically so it is not …

My product looked lovely but was overpriced consdiering the quality is average to low at best. It showed up damaged with a slit in the legs and uneven legs. I asked if they could send replacement legs but they refused. Imran was helpful in …

Best customer service I have ever received. Krystina was so kind and helpful and went above and beyond to help me return some items when I realised they wouldn’t fit with the design of my home. I would highly recommend using this company as their products are great quality and the customer service team are amazing.

I ordered stools, coffee table and lamp from Cult Furniture for a show home install. The items are absolutely stunning, fantastic quality and everything arrived on time and packaged really carefully. Thank you so much, will definitely order from you again. Also thank you to Martina for excellent customer service.

Lovely furniture but Exceptional customer service. Table leg broke (no fault of Cult) and just over a year later I was offered a full refund on the same day I raised the query. A complete contrast to the usual months of to-ing and fro-ing with twenty different people. Would buy again from Cult for this reason alone.

Amazing services and very helpful. Amanda’s customer service skills are outstanding. Will 100% be ordering from here again. Delivery is also so fast. Thank you

***Update following response – kindly refrain from telling untruths. There were ZERO other customers in the store at the time, literally none. You have no details as to when I visited or who I am so how you have managed to ‘check’ in order …

I ordered the wrong size stools, Amanda quickly and efficiently sorted this out for me. The stools are lovely well made and the service was next level!

I am very happy with my purchase. I got a nice and beautiful Arm Chair to read, it is very comfortable. Nice mirror, mustard lamp, colourful rug and a frame. Everything matches and my room looks beautiful and very cozy. Customer Service …

The chairs are great. Love them.
DPD messed up the delivery, and the manager sorted out a Saturday delivery to make sure I received the chairs in time. Great service.

I ordered the wrong stools only realised once delivered, Emailed and got a quick response from Amanda super accommodating and arranged an exchange with ease. Very happy with my new chair. Thank you so much

***UPDATE 03/01/2020***
Following on from my comments regarding our recent visit both Josh (Customer Care Manager) at Cult Furniture and I managed to chat about the visit over a …

Absolutely brilliant customer service throughout. I bought a charcoal velvet sofa from them at a steal of a price. Received it within a week (other websites you have to wait 8-10 weeks for the same quality of sofa at least double the …

I am so glad I have discovered this company! The customer service team are so helpful and I am delighted with my purchases. In particular this desk chair was an excellent price and looks very sophisticated as well as being incredibly comfortable.

ordered a hallway table (very simple design top & frame for legs etc). First delivery table was faulty second delivery was really badly damaged and on the third they said they would check the delivery before sending & give me a 20% discount …

very happy with my purchase. I decided to swap my chairs for a different colour and everything went smoothly and quickly which was great!

Ordered a desk chair and couldn’t be happier with our purchase! It seemed too good for the price, and arrived within three days of ordering. The chair was even better than I was expecting, very comfy and really high quality. I will definitely be buying more furniture from this merchant!

Fantastic customer service from Amanda, who went above and beyond to help with an exchange and ensure everything went smoothly. Really pleased with our chairs too!

We purchased the most gorgeous chairs from Cult, a brand I only discovered recently and couldn’t be happier with the design or quality. Makes our living room look like something out of a magazine.

Echoing others views on here, initial customer service and in store experience was excellent but delivery has been extremely poor. Firstly our sofa order did not get processed properly leading to a significant delay. We were given a small …

We ordered 4 of the Lambert Carver dining chairs. Although they look great and feel solid once built, the building process is the reason why I’m giving 3*. After building 1 chair I was willing to drop to a 4* review, by the 4th I had to …

I absolutely adore this chair that I have accessorized with a Jackson Pollock inspired print cushion. The teal colour is extremely rich and on trend, the material is plush velvet and it’s so comfortable too. All this for a really affordable price! Love all of the Cult products – I’ll be back for more and I’m spreading the word!

Really Happy with some lovely lights for our new kitchen & Brilliant after care customer service! – Couldn’t have been more helpful. Thanks vey Much Hayden.

Cult is by far my number one place to go for furniture. The pieces are not only stylish and beautiful but also very reasonably priced and the service is fantastic. I’ve ordered from cult a few times and the customer service and delivery …

I was informed that a table I ordered was ‘out for delivery’ 8 days ago after I asked for its whereabouts, but I have still seen nothing of it – customer service have still not adequately responded or even offered tracking details. The …

I ordered a bar cart as a present for my wife. The website showed it was in stock. Once payment was taken I received an email stating the cart was out of stock and would be placed on back order. I emailed customer services and asked to …

Fantastic experience! Nice furniture, reasonably priced. Asked a question online, received the answer within few mins. Ordered my stools (delivery to Rep of Ireland just 15 euro), and got them in 2 (!) days. The order was very well packaged. Thank you!

I recently bought an Office chair and the delivery when very smoothly and the item was very well packaged.
I did have to contact them as I needed advice on the chair. A very helpful and …

I was surprised at some of the poor reviews on here. My experience has been very good. Good products, arrived on time (the DPD driver didn’t want to bring to the 2nd floor, but thats the courier service and the individual attitude of the …

Ordered two chairs on Saturday–with a bank holiday Monday, they arrived Wednesday. Came pre-built, clearance price was excellent, very very happy.

Amazing Customer Service! I bought three beautiful stools in July 2020. Because of Corona Virus my kitchen renovation was delayed a number of times. I had the stooled packed up until a couple of days ago. To my great sadness the stools were …

Really neat faux leather stools. Look more expensive than they were. Easy purchase, thanks

This business is one which does beautiful pieces but not only this they also have excellent customer service. One of the legs of the chair unfortunately snapped but when addressing this concern to them almost a year after buying the chair they were really helpful and offered to send a new leg for free!! A well deserved 5 stars 🙂

Great product and service.

I ordered a Victoria Metal Kitchen Stool, Solid Elm Wood on the Monday and it …

I ordered an office chair from Cult which was a fantastic design, but had a small but critical fault with two of the casters. …

Nice, clean showroom with a light airy feel. Quite small though so not the largest selection of products on display. Whilst the assistant was friendly, she didn’t seem to have a lot of knowledge about the products and unfortunately gave us …

I couldn’t be happier with my experience with Cult Furniture. Their customer services is second to none. Every step of the way they kept me informed and were absolutely lovely to deal with. Their furniture is fantastic. I bought 4 …

A first time visit to the showroom & was very impressed. The store was clean & well laid out. Most of all the Sales Associate was very helpful and enthusiastic about the brand. She was knowledgeable about the products & their suitability …

I ordered a chair off the Cult Furniture website, but accidentally ordered the wrong colour! So I emailed the customer service team in the hope that I could get the colour changed before they processed my order. I received a prompt reply …

Be wary of ordering from these guys. If you want to do a return they attach some quite high fees- £25 delivery, £25 collection fee and a mysterious £20 for a restock fee due to 2 stools arriving in a less than perfect state (returned in …

Online experience: We ordered chairs and the delivery never arrived. No message, no “sorry we made a mistake” for weeks. On following up we understood that our order couldn’t be fulfilled as they are out of stock. The refund process was …

This is the second time I’ve visited their showroom and have to say I’m very pleased with the service and attention I received. I’ve now not only bought for my office but now filling up my house with some great designs. Would highly recommend if you want stand out, high quality furnishings at a very good price.

Ordered a kitchen table, which arrived late, damaged and without all necessary parts. Customer service didn’t seem to care whatsoever, just gave instructions for have it refunded. Worth noting the delivery service was suppose to be a two …

Stumbled across their ‘Seconds’ section and was sure there must be a catch. Ordered four dining chairs (that were still at full price in their main website) and purchased for almost half the price. No idea why they were in the Outlet, they arrived within 7 days and all were still new with tags and I love them. Definitely recommend.

Simply one of the two best customer service I ever experienced. We bought two ghost chairs (we bought a few from different companies but these are the best), one arrived scratched, it was swapped in 3 days: emails, timing, kindness, high …

I purchased a set of 4 chairs from Cult Furniture approx 2 years ago, delivery was prompt and the chairs look great. We are really happy with the purchase, they have lasted very well, are great quality, and the customer service is …

This is the third time I have ordered stuff from Cult Furniture. When I phoned up to ask a couple of questions the staff were very helpful and knowledgeable about their products which is very helpful!! …

Josh was so incredibly helpful when after 11 months my chair started to come apart. He arranged an exchange very quickly and the new chair arrived yesterday! Couldn’t fault the service! Thanks again! I will be back to buy more items from Cult Furniture!

I have ordered several pieces of furniture from Cult Furniture with fantastic result. Their deliveries have arrived quickly and in good shape, the chairs have arrived assembled which has made life very easy. On the occasion that I didn’t to …

I ordered 3 Nova stools in Mustard and was told delivery would be 4th April, after I had to chase the order for delivery I was told these were not in stock as advertised and had to wait a further 3 weeks for them, when I finally got them, …

I ordered dinning table chairs from Cult Furniture. I received the product so quickly. Customer Service staff were so supportive. I am happy with my purchase.

We’ve recently purchased 6 chairs through Cult, they arrived within days of the order, had a small fault on one which was dealt with immediately, it was picked up and replaced again within days. All the staff without exception have been …

After waiting for stock to arrive we were notified of availability and ordered immediately. Very quick delivery… less than 48 hours. Very pleased with the stools and worth the wait. We had a small problem which was dealt with immediately …

Bought two lights online! They arrived really promptly! Unfortunately there was a manufacturers fault with one light. However, thanks to the best customer service ever my query was dealt with straight away (despite it being lockdown and the …

Really pleased with the stools I ordered. The colour and quality are great. I was kept informed re delivery times and an exchange was dealt with quickly and efficiently. I did have cause to contact customer services after an error with my …

Ordered hackney dining chairs. Order was delivered quickly and well packed but there was a quality problem with the chair feet. The rubber was very poor quality and left black marks all over my tiled flooring after only a days use. Rubber …

I am very happy with my stunning Winchester dining chairs. They are simply beautiful 🙂
Delivery was very quick, despite the lockdown. Couple of them had a slight …

Ordered a table 10 days ago. Given a delivery slot and issues with address meant it was due to be delivered the next day to the correct address. No contact with CULT once they have your funds. Arranged the delivery 3 times now to no avail …

Nothing but good things to say about my experience!

Called CS to ask a question last week, they were really helpful and friendly. …

I’ve ordered several items of furniture from this company. Their furniture is lovely in design and quality but their customer service has been second to none when dealing with some issues I’ve had with a product. Their customer service has …

This company offers a level of service and quality product rarely found nowadays. …

Disappointing service.
I brought 3 bar stools which showed as being in stock. As per the term and conditions, the company state items will be shipped within 10 working days. After …

Order at your own risk. Such a shame because the furniture is lovely. We ordered 6 dining chairs 4 were fine but 2 were faulty. We emailed Cult furniture who asked for pictures of the fault which we sent back straight away, this wasn’t good …

Ordered an item according to the dispatch date on the website. Got an email after my payment had been processed stating that the item could not be dispatched until 2 weeks later. …

Good products at very reasonable prices. Ordered 2 items, item 1 delivered within 48 hours, item 2 took a little longer (from another warehouse). Customer service excellent, delivery query answered immediately and follow up to confirm delivery. Very pleased with the whole experience, highly recommended.

Brilliant customer service. I ordered a light fitting from the clearance section and it arrived with a part missing, quick email and they sent the part out straight away! Also the led bulb which I ordered with the light had failed, this was …

I ordered three tolix chairs with wood seats, and am impressed with the high quality. The delivery was good too – it came very well packaged to prevent any damage or scratches. If you’re on a budget, keep a lookout for their frequent …

I bought a two foldable butterfly chairs from cult furniture and it arrived promptly, however the first chair arrived in a box that had been through the wars when I opened it what was meant to be a brand new chair was anything but. So I …

I’m writing this review, specifically on my customer service experience, not on the quality of their products (as I never received my product in the end, so cannot comment). …

UPDATE: I have since been offered a new chair from a different line due to ongoing quality issues with the original chair I ordered and issued with a part refund. …