Derby City Council reviews

Absolutely dire. Not worth 1 star. Trying to report missed bin. As their crews didn’t report missing it the system won’t allow anyone else to. Phone number a joke and you wait 30 minutes on hold before it hangs up on you …

Both reception and numbered booth was manned. Unfortunately the staff leave at 1pm. The experience was very positive the gentleman who helped me was friendly and professional.

I am sure its one of worst Council in the country. Covid is long gone. Council house is still empty. They have spend millions on the Derby Council house. Who sits there. No one!! Only security guards, guarding empty building. They are all …

Last Friday after the brown bin collection I noticed the bin was cracked probably caused as it was frozen and very full with leaves and grass. I asked for a replacement and was very surprised to get a new one on Wednesday. Brilliant service

Appalling service from all departments we have dealt with so far. We have been trying to obtain a permit for works we are required to do in the area, due to a property subsidence claim. …

Absolute bunch of clowns, love to rip off the working man to pay for their bloated salaries. Don’t come to Derby! They have cameras everywhere ready to fine you.

I just think the offices are rubbish, your on hold waiting to speak to them for 40 mins for them to shut you off as fast as they can and tell you to sort it online. No help at all, I wonder how I didnt get through the queue faster if that’s what they do to everyone.

I spoke to a Sarah I believe at DCCouncil parking services on behalf of someone whilst the party concerned we’re with me I waited over 20 mins for phone to be answered when she did she was soooo rude and put me back on the phone to wait …

Having viewed the endless negative reviews, that generally point to a shocking lack of service, arrogance, and contempt, the most alarming thing is, the blatant thuggery and mindless intimidation by security staff. The disregard of peoples …

On Thursday the 28th July 2022 at approximately 2.50pm, I, together with a friend from overseas, visited the city centre council building, as is certainly our absolute right. As we walked through the main public atrium my friend asked me …

I cannot say anything positive about childrens social care dept, they seem more bothered about numbers and targets. Having gone to them for support for my daughter (at the time as a young teenager) needing support for herself, i was often …

Very poor customer service skills and I waited 2 hours to then be told the line is closed the thing is they don’t want to reply to emails and the phone lines are supposedly busy but they be sat around all day.

03/02/2023
I emailed the director of the relevant department, this was passed to Richard Brown, Richard was excellent and dealt with the matter promptly and …

Can’t even be bothered to answer the phone…. What is going on in Derby, England?? Why won’t my own council speak to the people who pay their wages 🤦‍♂️ If we didn’t pay our (ridiculous) council tax bill you’d be straight on us…..disgraceful set of hypocritical halfwits. …

Unacceptable worse service to call. Have a query for my elderly 82 year old father called phone number on 3 different days voice message stated over 1 hour wait. Went to council house with father no help no one available to help need to call number. Absolutely disgusting

Disgusting! Don’t even bother with the planning dept. Still awaiting a decision nearly 2 years after submission. Excuse after excuse.

Was physically removed from this public building for taking 2 photos of the hall which boasts the photos of previous mayor’s. Have tried rigorously to make a complaint against said security and come to no avail. No accountability and a law un too themselves.

Totally disgraceful. 40 minutes later forever continued loop of a voice saying to hear these options gain press 0, options that are not applicable. No email address, terrible website with no general enquiries option. We don’t live in the …

Never received my first pcn but second letter straight away, can’t challenge it online as it’s asking for some Web number that not showing on my letter, absolutely no help over the phone after an hour waiting as well , appalling.

Zero star not possible. The customer service via e mail is totally inapt. As a council tax payer I ask a question via email and received a reply to look on their web site. I got the feeling that who ever replied has limited understanding of …

Please to provide reasonable adjustments for deaf people to access their services via email addresses, not just phone numbers or using a signing service as not all deaf people can sign or hear on the phone! Mandatory request for customer to provide a phone number is simply not on!

Absolutely disgraceful. The website is totally useless, no one answers the phone, phone options that lead you nowhere, the same with their non-website As someone else has commented do not dare drive past their ‘ivory tower’ you will surely …

Absolutely shocking experience. Literally impossible to register birth for my new born. I’m checking for availabale slot 10 times a day, every day and nothing available till the rest of the year!!! After I rang them guy told me to carry on …

I was concerned to find out that my friend who is being evited (no fault eviction – just that the landlord wants his house back) has been advised by a lady at this council to not leave the property on the day she is meant to leave and just stick it out through the landlords court proceedings so she doesn’t have to move yet.

Would have given no stars if possible. I held for 1hr 15mins to enquire about the progress of a Blue Badge renewal online. My phone ran out of battery!

poor service on phone-like they are ready to dismiss any complaint,thats if you get through in the first place.As a tax payer ,I am not impressed by their shabby service,and I do not want to go on line,why should I,I am old school. SHIFT YOUR ARSES DCC AND IMPRESS US ALL

Derby council is the worst council i have ever encountered, they love thieving money of the general public! Staff are horrendous with no manners at all, very unprofessional! They should be shut down.

The council here are trapping motorists with unreasonable fines for straying into empty bus lanes or stopping at empty bus stops. Well if the long term goal is to make people visit elsewhere and never to return to Derby they are successful. I will go to Stafford from now on as just as close.

Estimated email response time is 28 days. 1 Month to respond to an email regarding council tax how shameful.

Don’t bother writing to the email address. You will be very lucky if you get a reply or any action “it’s the Covid” excuse that a lot of companies are using for inaction. If they do reply it is on a “do not reply” address, so you can never …

Horrible service. No email for months just acknowledgements. Went to speak to someone in the building. No one is working there due to covid. Whole country came back to business but not them why even keeping the building.I can give them a …

Derby could be a great small city if it wasn’t for the shocking council. Probably due an award for worst council in the UK making every effort to run the city into the ground. Oh don’t dare drive past their ivory tower of a council house …

Slow, incompetent and rude when challenged.

If this organisation operated in the private sector they would be out of …

I get passed from one person to the other and get cut off!

Hi, today I have spent 1 hour trying to speak to a human being to ask about which dept I need to contact within the council! It’s disgusting to think that the elderly/disabled must be encountering these issues too! …

User unfriendly council tax website unnecessarily bureaucratic.

Went to Sarah Millican gig at Derby Arena (run by Derby City Council), she was excellent. However the venue…. I was shocked by the use of what appeared to be single use plastics to serve all drinks in, I do hope I’m wrong in that these …

I sent a email over 3 weeks ago about my council tax. Informing them I’d moved. I recived an conformation email but nothing since. It’s been 3 weeks to reply to a email totally rubbish service so I phoned and guess what. You have to do it online. You couldn’t make it up

I’m talking specifically about the Job Centre and their staff as I know the Council House provides a variety of services. …

Had to visit Derby for work training and after we had finished training I dropped a colleague off at the train station as it was raining and he didn’t drive, stopped for less than 1 minute in a zone that is apparently a restricted zone …

I love the customer service soon I will buy the Derby City Council to build a nice parking lot and to charge people £5 an hour for the parking space better than £70 fine. Love it that’s why I pay £110 a month council tax. Next year I will be even happier because the council tax is going up.

Have been attempting to speak to someone about renewal of my Blue badge as there department only open 9till 12 waiting on the phone for 30.minutes complete waist off time A law unto themselves.

I popped into the Jobcentre in this building and I was quite underwhelmed. The person who saw me for my appointment was miserable and expressionless. They were also very dismissive, the customer service was definately lacking. They were also not an active listener and not as competent as I would have liked.

Trying to get through on the phone. Opening times 9 until 5, I’m trying at 3.50. One menu after another and finally, at 5 past 4 FOUR. I’m told the phone lines are now closed! So what are the opening times ? If I had a choice of Council, I’d go elsewhere same as i would with any other tradesperson. Dreadful attitue

Appalling video on YouTube of Derby Council hired ruffians berating and apparently assaulting a member of the public who was conducting a perfectly legal activity, within the Council building.

I should like not to give any ratings as i have not received any service however, I have to give one star to file this feedback. I put my bin out LAST NIGHT as my collection can be as early as 6am. When I checked in the morning my …

Complete disregard of comments addressed to planning and case officer regarding disabled access.

I can only agree with the general consensus of other reviews. Poor customer service that fails to reflect the councils role of being a public servant. to be honest it is what I expect from public services who have no real need to be customer focussed.

Absolutely appalling, At a time of need with the country going to wall the staff sit there in there ivory tower and do nothing to help the people who pay there wages, Shame on you all at DCC.

Horrendous treatment of people with disabilities. Requesting same form fill in 6 times denying receipt of ‘recorded deliveries , personal hand ins ,post and faxing not forgetting online .A corrupt system set up to punish the public for …

We have recently experienced social services becoming involved with our family due to unforseen circumstances.
I have to say I could not be more dissapointed with the service that we recieved …

Very difficult to deal with, their online forms are easy to complete but then you don’t hear anything for months, try call and they tell you to go back to the website. Just try to avoid where possible, all I want to do is try pay council tax and I can’t.

stop raising the tax every year if you are not capable of offering proper services. you are not that different from a third world country.

Can’t sell a house in Derby due to the council delays in land searches. Charging us over a hundred pounds a month in council tax for their delay. There is no one else in the country you can use for this service.

Not good overall waiting for ever to talk to them about what I need to do via Derby City Council obviously they are not bothered about I phone bills nervmind the tax we all have to pay for, not good enough!

Shocking vertiually non-existent customer service. Automatic answer phone sends you to their website or email which are equally as shocking. Takes about 3 months to reply. Very quick to respond when it means they get more council tax of course! Utter disgrace.

Absolutely poor Costumer Sevice been on the phone over 45 minutes without speaking to a adviser . So went down thire to sort out my enquiry and there’s no parking . What a rubbish council so quick to give people a penalty charges but you have to way to get in touch to explain your side .

Its a shame the library has gone into the council house and is voluntary run.
Anybody reading this travel get on the red arrow travel into Nottingham we have a 4 floor library with 50 computers run by a local authority that cares

I needed information today on a parking matter, I spoke to a lovely lady called Louise who helped and solved my issue thank you

One of the best instructors in town very good brother,very patient,supportive.His teaching style is excellent.professional for his job. I would recommend to everyone

If these people were employed by a private company thay would b saked years ago ,lets start a campain to with hold our rates tax , and nobody turn out out to vote. Till the people of derby get a better deal .tried to report fly tipping and …

Was assaulted by the security guards here, for no reason, I’ve complained about it, nothing was done.

Useless at everything – don’t care about individual needs, they are very rude. The engineers are not too bad but other than that, nothing positive to say!

Possibly the worst council in UK. Some real « winners » in here. Been living in Derby for a couple of year and everything in this city is badly designed. Public transport : rubbish. Roads : appalling. Foot and bike pathways : rubbish. Sport …

I suffer with mental health problems and these people thought it would be a good idea to put a child in this house (that I’m currently trying to get out of with no help from TMHD or the council) with an aggressive family member that had …

Would it be possible to clean the statue of Queen Victoria, in the grounds of the DRI?….There is also some foliage growing around her, and in time it will completely envelope her…Could that be sorted out too?..Many Thanks.

Absolutely the lowest standard of service, shame on you Derby City Council.

yay sal godman

Derby social care and services are the worst in the nation. Horrific attitude and way of dealing with things. There more interested in tearing apart families then they are in actual cases. There are children being beaten black and blue in …

Terrible service, poor financial management, and continues to make questionable decisions on local policies. With a beautiful building that cost teachers wages and put the council is debt.

FIX THE TRAFFIC LIGHTS AT KINGSWAY. DAY 7574646557474436565 OF HAVING TO DIVE MYSELF ACROSS THE STREET AFTER WAITING FOR A GAP IN TRAFFIC

all i can say is USELESS horrible people to deal with all want sacking all have attitude problems no wonder people dont bother ringing them for help all they care about is them selves had to put a star to get this posted they get 0 – out of 10 from me once again USELESS

Thank you customer service, Mandy was so helpful, reassuring, her help and advice, so clear, nothing to much trouble,explaining everything,thank you. Customer service 100%.

Disgusting social care isaac ndlovu is a dictator who fails in his job and all procedures and then has a go for pointing it out, and the manager is useless and does not return calls about complaints.

Not very good service, if I don’t call them, I don’t get any updates, very slow at replying

Overpaid idiots. They don’t know what day it is. Monkeys can run the place better than these. They don’t even deserve 1 star

Why is there NO normal Option to pay bus lane fines

Virtually impossible to speak to a real person about anything. Constantly being pushed towards the website which is extremely frustrating as my problem could not be solved online.

Good. Staff needs to be more helpful with people with learning disability

Very friendly, efficient and helpful.