Direct Save Telecom reviews

Great service from Direct Save. Moved into a new house and have not been able to get broadband from any mainstream providers for various silly reasons. Direct save got me connected in 2 working days without any issues. Always answered the …

Absolutely incredible customer service I could not recommend highly enough! I had to swap provider because of moving house and I’m so happy that I had too! To actually be able to speak to another human being when you have a query is …

I’m still on basic broadband (fibre has yet to reach my JB). Time will tell however so far so good after some teething problems. My go live date was delayed by approx. 1 week and a rebate has been promised. Since then the reception has been good and more stable than my previous provider.

Paid for 24 months up front & only got 22. The price kept creeping up. I tried to cancel, which became a nightmare so in the end I just cancelled my direct debt before they could take anymore money fron my account. They then cut my Internet …

Initially fine, but service very poor over the past few months, broadband unusable really due to extremely slow speed. When I moved to another provider, I got stung with a £19.50 early cancellation fee even though I was out of contract. …

Was owed a refund/credit note a year ago due to being charged for a service i did not use or request. I noticed it was not paid recently so called to find out why. Reason was due to no more invoices was due to be sent out to me at the time …

My live date was 31st May. Still waiting for connection. (June 7th). Every time I ring up I am given a different excuse. Openreàch is at fault. Their supplier is at fault. The delivery driver bringing my internet box is at fault, even …

I’ve been a customer with Direct Save for a number of years and can honestly say I have never had a problem with them. I get the speed they advertise and most importantly I have NEVER had to wait more than a few minutes when calling …

Without any shadow of a doubt the worst customer service I’ve experienced in my life.
Terrible, unreliable broadband which took months and 20+ phone calls to fix …

Jason was really helpful and understanding with the issues I have he tried to fix the issue but due to the age of my router I agreed to take out a new contract and Jason set everything up and has arranged for a new router to be sent – excellent customer service

Robbing company apparently I owe them £200. when I didn’t even receive the order for my internet router. Or connect to it at tall 🤔 I would avoid if was you scam company. …

Originally fine, but when I renewed, the girl inferred it may be better for me to pay for my calls rather than buying the package. Yeah, better for them! My bills rocketed. I got well and truly stuffed with bills almost double my monthly …

Very long waiting times to get through on phone. Uncooperative, inflexible customer service employees.
Will not deal on phone to anyone but customer holder, not even wife/ family/carer. Hard to get any progress with requests.

Full frauds. They charged me 2 months upfront. Said they never got my cancelation request, and now have passed it on to external debt collection. Full bunch of clowns. AVOID AT ALL COSTS

Scammers originally mis-sold me my policy promising speeds never available to me the after months of back and forth to get this sorted they finally let me end my contract early. Since ending my contract they have continued to bill me and …

Surprised this service still running ?

They still owe me money, worst service I’ve ever paid for, good riddance!!! …

Just want to thank Dean Hird! Really went above and beyond in terms of customer service really helped me out with a complex issue regarding my account with direct save it’s refreshing seeing individuals with integrity in this day in age!

I was extremely satisfied with Kerry’s manner, advice and assistance throughout telephone conversation and I have, without hesitation, chosen to renew my contract with Direct Save Telecom

I wouldn’t recommend them . They eventually sent router and help me connect up and still not work. When ask leave my contract after ten days. They had nerve fee to leave.

After placing my order on the 29/03/23 . I had a phone all on the 11/04/23 to say that my phone number couldn’t be transferred over , yet when I ordered my broadband and spoke to the person directly they said it wouldn’t be a problem

AVOID! very unpleasant customer care, shout they refuses to down his voice, keep asking for data of other people against gdpr, keep sending different requests, not helpful, making problems with every step. Put on hold when asked to …

I am going sorting out a payment plan with a debt company so I can resolve this but you keep harrasing me you carry on it can make someone not want to be here anymore

Been with this company years missed one payment and thay cut my phone line and everything of its joke so now have to wait 2 weeks for it to go bk on have children that need a tv at night but can’t watch it all I get is nothing thay can do ‘ do Not use this company

Had previously posted a scathing review of Direct Save Telecoms customer service and the lack of contact and information during a 10 week wait to get a phone line connected. Today I received a long and detailed E mail informing me of why …

First year was not had, could connect multiple devices. After extending contract for another year things went downhill quickly. They raised up cost, and internet started playing up. Speeds went down from 40 to 8. Once couldn’t connect at …

Just spoken to a lovely woman that helped me upgrade as my WiFi is so slow and was on a very lower broadband package, very helpful indeed. Thank you.

Awful customer service.. no consistency with information, every agent tells you something different..charged too much and having to chase the refund, all different information each time.. managers very rude…

Every 6 months or so they get their billing wrong. I have to phone customer services, on hold for ages then I get the bill for calling them!! Also have continuous problems with the WIFI and have gone through several routers. They then …

Really bad company, they sent me a text to asking me if the date was okay. I said no, they sent someone out anyway and want to charge me a fee for it. I also had a call with them where it cut off to tell them the same thing.

The quality and reliability of the product / service AND the quality of the customer service team at Direct Save Telecom are outstanding.
Both my Dad (94 years old) and myself have been with Direct Save for a long time. Great value for money too. Mia is super helpful and professional.

This is the worst internet on Terra , if you want a slow connection and bufferings and an internet that breaks down these guys are the right people ! I strongly recommend to stay away from them , their upload speed is 0.6 mb and you …

I would like to cancel my contract and I know that you get a 14 day cooling off period so I am able to do this thank you

I wish i would have got an option to rate this useless company zero. They are good for nothing 😕 . Its really frustrating to chase them again and again and my network connection never improved. Big Shame to the entire organisation… …

Do not use these!!!!! There costumer service are terrible, they are so rude and always make things out to be your own fault. …

Been with this provider for 2 years and the service is shocking! Speeds are so slow you can’t connect multiple devices. I had to restart the router daily too! When I’ve cancelled a year out of my contract so no termination fee should be …

Multiple times I have been called by them asking for someone who is not me, and I’ve told them I don’t know who this person is. Was told my number had been removed from their systems and the calls keep on coming! For a telecom company to not be able to contact their customers, it says a lot about how incompetent they must be!

Would be a minus if I could, these cowboys have bullied my 80 year old parents til my dad is so poorly (normally an active fella, building units/walls etc), he’s lost so much weight. …

What a ruddy pantomime!

A year’s worth of quite reliable service at a reasonable rate of charges, then I …

My Internet stopped working and today I spoke to a very polite lady who had a lot of patience, helped me reset router .I am very happy that I am with this service.

NEW CUSTOMER REVIEW | WELCOME LETTER

Customer Reference Number: 162171 …

Awesome service, even helped me get my wife and kids back from Somali pirates.

At last to talk to a human voice to answer a problem Jason was greatly helpful with my telephone line transfer for my 90 yr old Mother. Very well done Direct Save Telecom.

On the whole am pleased with this company. They have been helpful, friendly and courteous throughout from sales to aftercare, relatively quick to speak with an advisor (5 mins or so on average). I had an issue with stability of the service …

Absolutely awful service. Avoid.

Customer service ate unhelpful and unhappy and its apparent as soon as you call …

Should have gone live today. 56 minute on phone to find out the router hand not been configured. Tried to confirm replacement if router had been configured, was told it had been dispatched and it could not be checked a the department …

To be fair customer service and response has been fine for me. It’s just that the broadband is the worst I’ve ever had.
I used to have Hyperopic, which I found to be the best broadband provider ever. …

Quite possibly the worst broadband I have ever used. I changed as my previous broadband was lagging and very slow, I’d give anything to get that back. I’m not stuck in a year agreement with broadband that doesn’t even load let alone lag or buffer. This company is beyond a joke. I just wish I checked the reviews beforehand.

If I could give 0 stars I would. Do NOT use this company. They over charged me by over £100 in my first month then after the contract ended continued to take money out of my account assured me it would be refunded within 5 working days but …

Hell!! they force you to pay for their club card without you consent and refuse to give u a refund when you ask. They have very rude customer care service

Their services are poor! So expensive! Very rude customer cares! No i do not recommend.

Totally disgusting company. Unhelpful staff spend more time on the phone to sort one problem or another and if I had a pound for every time I got told that someone would ring me back I would be a millionaire not being sarcastic either. Was …

We have been with these years . Until recently there was a fault so rang up n they sent an engineer. The engineer went up the pole out side our house titened the line . Came back down went below the pole and swapped our line from a to b . …

If I can post without even one star I would do it. Applied for broadband late Aug 2021, no one appear for installation by first week of Sep and I called to decline the service within the cooling period. I paid upfront for the whole year …

I am currently with vodaphone. i get 60 to 80 mbps of internet speed which I am happy with. my grandad on the other hand lives in the same area and currently with direct save telecom. he receives no internet or very limited internet at …

I’ve read the reviews and thought , what have I signed up to .
But I’ve no idea where those with negative comments are coming from?
I missed my first payment , my own fault, obviously got cut off , rang them and …

The wifi itself was fine, but the customer service is a nightmare. Practically impossible to contact if something goes wrong. They were changing me for paper bills for months, the website looks like it was built 20 years ago and when I did …

Was a customer. Got fed up with having to reset the box every day sometimes more. Slow internet some downloads took days, poor customer service and support glad we moved to a better broadband. I DO NOT RECOMMEND THIS COMPANY!

I’ve been with DST for over 7 years now and it’s been quite some years since I last had a problem. That was when my router expired, but after one phone call or one email – I forget which it was – I had a new one shipped immediately and I …

Right ok. £39 set up fee, not by the company I get but £55.12 and went live on the 4/3/21 when this was paid before hand only 6days later you’ve tried to take another £55.12 on the 10/3/21 and when I rang up you said this is for a month in …

Very bad service !!! Sold my dad broadband at 87 years old called him up and took a 12 month contract out with him and now he’s paying for something he doesn’t use !!! Called today and was told he needs to pay 150 pounds to get out contract …

As all others saying, they keep charging me about the services I canceled on their web site. The custom service told me that I have to tell them by phone which make the website totally a trap. I insist that they should be responsible for …

As an engineer, my brother in law signed up for this company, sent him a router etc, sent no one to set it up or check signal. After 2 months went to set up for him, no Internet signal, phoned up, got on after 1 hour. Said he’d be turn on …

Router does not work told to send back at our cost or pay for a new one. Could get a new contract to get one that works will have to pay admin costs to set up. Total disgrace no customer care. Girl on phone was patronising with contempt in her voice for the 82 year old gent she did not want to help!!!

Fantastic service, very helpful, Jason is a credit to the team

ZERO stars. Just awful. I have no words.
I spent over 7 h on the phone with them this week, trying to sort out outstanding direct debit and switch to another company. …

We had no phone line and I called to arrange for an engineer to come. I told them that my mother-in-law was severally sighted and had a panic button and that with no phone, she wouldn’t be able to be left alone. They arranged for an …

Terrible service if you have an issue they will tell you someone will call you back. We waited 24 hours and then had to recall them. Told we would get a call back I refused and said I’d hold but problem was still not rectified until being …

Phoned up customer services to complain about charges on new account and kept on hold for 15+ minutes then got cut off. Phoned again and same thing happened again. Very unprofessional. No online contact form available to request a call back either.

Terrible. Left us with no service for two weeks at change over, refused to listen when I tried to outline to them what the fault was. Eventually at my insistence, they called out Openreach who identified a fault in the exchange, not at my …

Trying to charge me £400 cancellation fee for internet and landline that never worked tried resolving it but end up getting hung up on by there customer service team very poor company would not recommend

Not worth the one star review. My mother ordered Direct Save Telecom as it was the cheapest in comparison to other broadband / telephone providers. She has had her broadband and phone active for less than a week and it has not worked since. …

Shocking Internet speed, wait 15 days for box to arrive therefore out of cooling off period. Customer service shocking DO NOT USE THIS COMPANY, DOES NOT EVEN WARRANT VONE STAR REVIEW!

Do not go with this company. Claim fast speeds with no contract, I had technical difficulties which they said they would send an upgraded router after. They then decided they wouldn’t send me one and I had to pay an additional 25gbp. …

Not worth it even for no contact. Better off getting a monthly mobile contract and using that instead. 0 customer service, been without wifi for >48hrs now which seems to be a nationwide issue, but no updates on website or Twitter, and …

Made out they were brilliant give us a good deal but never said that they would be taken double the payment charge us for land line numbers witch are meant to be free to other landlines its a complete joke especially when we have other bills to pay like are mortgage 😡 definitely going back to are old providers …

I have been a customer of Direct Save Telecom for a year now. I am writing this review whilst I have been waiting for over half an hour to speak to customer service (This is at 11am on a Tuesday morning – hardly peak time). …

charging me 331.75 for no equipment sent….and no live service ABSOLUTE JOKE OF A COMPANY

Gosh I wish we had read the reviews before signing up with this awful company……. the worst company for getting any information out of, if one more person tells me ‘they understand ‘ I might just lose it …… 3.5 weeks with no Internet …

All good so far, having problems with existing supplier they have put pending ceased on the line, so we have got to have a new line and number, but I am happy with the monthly charge and if they can they will try and get the line in sooner so we are without a phone.

Been with direct save now for the best part of 3 years, why I don’t know! We’re limited to which providers we can get in our area however at first glance direct save seemed to offer the best deal, however multiple times now over this period …