Zen Internet reviews

terrible experience. i was given 12 hours notice for my installation, of course this wouldn’t work for anyone with a job. i cancelled the appointment minutes after i recieved the text as i couldn’t book the day off work with 20 mins notice, …

Useless internet, the speeds we were told we would get are way off what we actually get company no help at all just happy to take our money for a service not fit for use. I didn’t think it actually possible to get internet as slow as they …

They discontinued the 365 subscription. They did send one or two emails but they didn’t look very authentic and were assumed to be spam. For a customer who spends a considerable sum annually then I would have at least expected a phone call to warn me that our emails were about to stop.

Zen Internet is simply the worst ISP I’ve had the displeasure of experiencing.

Read their ToS in detail to understand their modus operandi spoiler it’s not good.

Fantastic! Faultless set-up, one failure of the line in 2.5 years and was fixed quickly with regular informative updates being provided. Price has not increased despite many price rises elsewhere – Well done Zen!

My internet and phone line were disconnected by Zen on the 15th November 2022 despite no request or non-payment on my side.
Another user has apparently attempted to register at my home apparently but …

I’ve dealt w zen personally and for business and neither experience has been positive unfortunately. I’ve had them cancel services without notifying me, not issuing a refund until I called. I’ve had to call them 4-5 times to update names on …

Went with a large group of pensioners, for Christmas dinner which was provided by the company. Great food and drink served by volunteers from Zen.

Disastrously run company; I wanted the line moving from flat to another and I was told that I would have to pay my contract off (£350!)for that to happen, I paid £315 to terminate my contract instead. The staff try to sell products at any …

I’ve been with Zen for 14 years and they are fantastic and I’m only a residential customer so not spending a lot.
They win award after award and are always top of any customer rated tables. …

Don’t believe the hype of reviews, please, that was the reason I signed up with them but my actual experience was the opposite of what the review hype would tell you. I’m working from home, and the Internet would drop at least 10-15 times a …

Zen Internet is a British ISP with unrivalled customer support. I moved years ago from Virgin Media and was amazed at the consistently high customer service level and reliability of the broadband. As they just notified me, Fibre to the Home …

We were told that our Internet set up would happen in the AM slot, between 8AM and 1PM. As we don’t live at the property yet, my partner booked half a day off from work and waited until 12:30PM, at which point he rang Zen and was told that …

Not the company they once were, my original review was five stars and I used to recommend them to everyone. …

Avoid avoid avoid. I used to be happy to pay extra for the good customer service. Now it’s appalling. Misinformation, and lack of communication have left me without internet for over 5 weeks. They missed the activation date and moved it …

Excellent broadband. Proud to support a local company. I was with one of the big 4 prior and I was always going to leave, but ended up breaking contract early due to no connection most of the time. Joined Zen after reading a ” Which” …

Had a problem with my landline telephone , called zen my supplier didn’t have to wait long before an operator responded , told Alex my problem he informed me an engineer would come round in a couple of days ,in fact the engineer came next …

We switched to Zen on the 22nd February, we had a confirmation email telling us they were working on sending our router out to us and would get a dispatch email soon. Its been 16 days and we have had no more contact. We have sinced moved …

Have been with Zen for broadband and landline now for several years. Recently upgraded the router to a Fritzbox as part of the contract and the every room service which has much improved the signal quality and speed around the house. We …

you can not believe the issues we had with this company since we hired them. We can not leave zen because we had 1 year contract but in fact internet never worked properly. they always made quick fix and issue is back few hours or days …

I chose Zen as they had a very good reputation for support but having been with them for over a year now I realise that most problems in broadband land are really solved by Openreach not the isp. …

I singed a contract with Zen and I was told the broadband will be setup in 2 weeks .after more than 6 weeks I was told the installation going to be on 4th of February 2022 .we waited for half a day and there was no sign of engineer .They …

Must Avoid, it was best “Which” voted but I had nothing but greef where I am supposed to be getting 40mb download speed I am getting 6mb. Technical services are completely untrained don’t know what they are talking about. Must avoid full stop!

Terrible company.
Zen were requested to cancel an unused landline in one of our business units. However they shut down all other lines and we now have no internet and phone …

What has happened to Zen? I’ve been trying to arrange two relatively simple changes to my landline telephone number and a change in my domain tag since 4 August 2020 (nearly seven weeks ago) and still have no confirmation that these …

Zen have always provided us with reliable broadband for our small business. Recently they responded very kindly to a situation whereby an error on my part resulted in a early termination fee from a phone line transfer to Zen from BT. Zen …

Just became a customer of Zen after signing up with their £29.95 Fibre optic package. Received FritzBox router right on time, and was switched exactly on the date promised. …

I’ve been with Zen for many years. I joined them because although they weren’t the cheapest option, by all accounts, they hd one of the best records for customer service. And they’ve always been helpful and responsive. I’m a dyslexic and …

Attentive and friendly support. No matter how obscure our question, the Support Team had the answer and showed amazing diligence in sorting out any issues we had. Contacting Zen was straightforward we never, in over 20 years, had to wait …

Expensive, Slow, Poor Customer Service, Dated.
Expensive, slow speeds, poor customer service, very dated web interface. …

Sub-standard service. We’ve had a fault open with our G-Fast line for nearly two years, and not a single person at Zen knows what G-Fast even is. We pay £52 a month for terrible quality internet (minimum 2 drops every hour) and they refused …

We used to love Zen and would not hesitate to recommend them – these days the service levels have plummeted, long queues and painful to get issues resolved

This company are amazing. been with them over 15 years and virtually no outage. The customer service and technical support are second to none. There are cheaper companies but none that can match Zen for service.

Really dissapointed with Zen, I have ordered a new phone line and broadband on the 20112018. Despite waiting in all day for engineers on 4 occasions I am still no further forward with the order. I now have to wait untill the 14th for an …

Zen are in my opinion the UKs number one ISP. My connection has never gone down in the four years i’ve been a customer.
Ringing customer services you speak to people who know what they are doing and …

Great company 👌happy staff, happy customers. Good parking front and rear. …

The problem is that although Zen resell these products and service they are ill equipped and certainly under-trained in dealing and supporting them. The knowledge gap is an immense chasm on these products and is astounding. If you don’t …

I was with Zen for years with my business website. But after they leaked my personal business information and account information I decided to leave. They have since cutoff my business website and emails and are delaying my domain transfer …

The broadband is fast and reliable. Yes it’s a little more expensive than the larger suppliers however that’s fine with me as you get better service from the connection itself to the fact you speak to people in the UK who have the ability …

An hour on hold and still waiting… oh and I’m number 1 in the q. Eventually got good help and engineer out the next day.

I tried to phone in, and after navigating 5 levels of options, I got an automated message saying that the phone lines would be open again on 3/5/22. (todays date is 8/6/22)

Customer for over a year. They are overpriced, have slow speed (worked for a month to try and improve), Bad Customer Service (tried cancelling and was met with very irritable staff), Dated Customer Portal (hard to navigate and slow just like their internet speeds). Very dissapointing.

Attended an event there today. Fantastic planning and care by all staff involved. First class meal. Thank you.

Unstable internet! Cut off 10 times a day if not more, Slow response in customer service, sent email to ask for internet to installed for the new house more than 20 days have gone still no response

Stay clear of this rip off company.. They ceased one of my broadband (the wrong one) and then charged me early termination fees. Lied over and over again and withheld the call recording.. Do not trust these clowns

so far, reasonable line speed. but…unable to get anybody to respond to a request for voip services. not impressed.

Do yourself a massive favour and change your ISP to Zen. It won’t go wrong, but if it did, you’ll be through to a UK call centre. …

Been with them for over 5 years DSL at work and at home, always been a reliable services, and fairly responsive support. The sales team leave a lot to be desired though.

Great company and services. I’d highly recommend Zen Internet. They win Which award every year.

Excellent service, been with them for over 10 years and never an issue, any problems quickly sorted by UK based Zen engineers, if you cannot do without your internet and don’t want to spend hours talking to trained monkeys in distant lands to sort out your internet issues then Zen is for you….

I switched from the horror show that was Virgin Media and I’m so glad I chose Zen. Fast speeds, never drops out, great customer service.

Very impressive company with excellent staff and customer service, not experienced this from an IT/ISP/Telecoms company before! I would definitely recommend their services.

Mazing customer service the advisors know their stuff they take ownership of the ticket and get back to you when promised HIGHLY recommended

Absolute shite internet, it regularly cuts but rarely this bad. It’s like 4:20 am (LOL), I’m feeling insomniac af but having to use up my data to stay occupied…. Smfh ^^

Stands out as a great provider. Highly recommended with UK tech support and customer care who can actually fix things.

Excellent customer service from James Ecclestone. He’s a credit to Zen.

Set is lovely grounds Zen Internet is by far the best independent provider of my fibre service.

Zen Internet is an Award winning Internet Service Provider for businesses and residential customers. Very friendly and professional staff.

Completely satisfied yet grumpy Scotsman…at last an all-round Broadband Champion. Great service/Tech support.

Seems like a good company from the reviews, especially by Which who rate it 85%.

Posted earlier this week and we are being told no line or Internet for another 10 days….disgraceful……total 15 days

Such a beautiful building, staff are helpful polite and informative.
Covid restrictions being adhered to.

Very poor, do not expect to listen to piped music when we telephone Zen for support.Was going to add web hosting and mobile to our existing contracts.

Always helpful but I wish their tech support had more customer friendly hours

We always get great customer service and tech support from zen. Highly Recommended.

Tried 2 days for tech support after 5 o clock, on hold for 30 mins both times, haven’t got through yet

Use Zen for our ISP in work. There Business Lease Line is great.

Great company. Made me feel like the only customer.

Not what they used to be. Quite disappointed with the service.

Had a meeting here, food was superb and the building is impressive.

Always provided a good professional service

Great customer service and very knowledgeable staff about products and services

After my internet was cut off they were unable to help.

Been there for work, nice grounds and offices

Their expectations of qualification is too high for the job role.

Best ISP in the world… by far.

One of the best ISPs in the U.K.

Best ISP for many reasons!

Best place to work in rochdale

Lovely folk about the office