Openreach reviews

For a communication company, their communication is absolutely dreadful. I did not receive all the information I needed to have for my installation. Given wrong information by SKY engineer, then Kelly Communications said there was a problem …

I have given them 1 star because I can’t give them less. I signed a contract with BT for home internet broadband back in December 2022 and was promised it would be installed by January 31st, 2023(Open Reach does the actual installation) the …

Would prefer to put Zero for open reach. Worth service ever! We are awaiting for engineer to set up internet cabel for 4 monthes!!? And they just keep rescheduling meetings!!! We lost more than 600 pounds taking days off at work to meet them and booking childcare!!!! Absolutely disgusting serivice

Simply connecting England…
Via unbeatable telecoms, broadband and fibre.
A household name providing jobs for thousands thereby realising its corporate dream by creating the platform for others to realise theirs

Absolute shambles of a company. Engineers turn up, explain they can do the work if paper work gets signed then another one turns up explaining that they can’t install my internet because there’s still work to be done. Their system isn’t …

Absolutely appalling service, and its not even as if you can choose another supplier to change to. Customer service is shocking, wouldn’t even allow me to log an official complaint even though the website clearly states the process to do so. I’d give zero stars if I could!

Trying to get details as to why my broadband is down in Durham openreach refuse to talk unless it’s a life threatening safety issue. And service provider say they can’t contact openreach directly for updates.

What is happening with the Lavant gigabit scheme? Reaching voucher expiry this month due to lack of implementation by openreach. I have all correspondence documented that I can forward to you if this helps. Please don’t let our business and residential needs slip through your fingers.

A communications company, that refuse to communicate. 4 no shows by engineers, they have no complaints handling procedure and have now ‘closed’ complaints by service providers. Appalling.

This company is not fit for purpose. Over 10 visits from engineers in nearly 3 months and they still cannot sort my line to allow super fast internet. Furthermore there is no means of communication. This is shameful

Engineer failed to show up during the alloted time slot and we recieved no communication or reason as to why. Eventually we were told it was because their drill had run out of battery… our next installation date was then moved to the back …

Without doubt the worst service I’ve ever experienced. 6 engineers booked, none have turned up (with no text or communication). We’ve complained and had it escalated, with still no joy. But we’re trapped, because apparently they are the only company can do it. Absolutely awful

After two weeks of not having Wi-Fi and a nightmare liaising with internet provider finally an Openreach engineer was booked to come this morning to fix the issue. No one showed up. After another 2 hours spent with internet provider it …

4 failed attempts to turn up and install my FTTP Broadband now. Zero communication from them any of the times, leaving BTs call centre staff to pick up the pieces. Utterly abysmal service, never known a couldn’t care less attitude like it.

Terrible and Disgraceful Service as you can see Open reach has installed Fibre into this building at Orange Place SE16 but wont install it to the building at the bottom of the road on the right which is literally 30 feet away. We have been …

Openreach (along with our new build developers) have been nothing short of dreadful to deal with. We have lived in our flat for nearly seven months in Elephant and Castle and they have been unable to connect our building to provide …

Bad experience with first engineer. Avoid as they can put your children’s life at risk by leaving un safe materials everywhere not completing a job or knowing what there doing. Second engineer knew his stuff and fixed problems

Been confirmed 5x for an engineer to fix a broken telephone line.
They didn’t show up.
No communication as to why. …

Been without internet for over a month during a pandemic. Continuous lies about appointments that continually get moved. …

Never been to offices. Review based on their provision of service. Seem like a company exploiting their monopoly position and providing a level of service that is unacceptable. From the other reviews online think it’s time DCMS looked at …

Some of the excuses I’ve heard…. “can’t go on scaffold” “can’t drill through a wall” “cant climb a ladder” an my favourite… “dead battery” shambles of a company will soon be taken over!

Flagship HQ of Openreach. Actually an old exchange building poshed up a bit. No cafe when I visited for a meeting, some showcase event preventing normal access. Still, whilst looking for a gents I came across a stunning example of a novel …

If the laziness & excuse was a colour, BT OPENREACH is the rainbow.

Out of 4 installs – they failed all 4. Some claimed they are under qualified, some claimed they were not trained to do the task nor given the right info.

No one turned up for to appointments twice, government should open up contract to diffuse monopoly and maybe then it would be run with a sense of care and attention.

Unprepared, not prior survey of the area before arriving to the site, lack/no communication.
First impression poor and shoddy let’s hope they can deliver when they finally get around to it….

Would never use them. Totally horrible service.

Friendly work environment with professionals

Went here for interview the guys at the reception were very helpful and polite

Lol.. what can we say……

Great experience. Wonderfull staff

Horribly bad service! Avoid at all costs

Good security and friendly service

Terrible service . Especially from Mr Gurung!!

They know their stuff!!

Helpful

I’d give zero if I could. What a waste of space. A communication company that fails to communicate.
That is about as polite as I can be right now!