Direct Vacuums reviews

Never received a tracking number with the shipping confirmation, I emailed customer service who said they’d look into it but never heard back. …

Ordered a new Lawnmower, upon arrival i opened it to find this inside. i was mortified, i tried ringing straight away was on hold for 32 minute’s dont know how much that will be on my phone bill. however no reply hung up, have emailed to no …

Don’t bother buying from this company. They send you out the goods with missing or wrong parts so the item is useless. I’m now £110 out of pocket and they do not answer the phone and then you get an email saying you have to arrange a return …

Absolutely disgusted with the service, sent me wrong item that was badly damaged, they claim free returns which is not entirely true. I was sent back from the post office as the free returns label only covered 2kg when hoover was 10 kg. …

My Vytronix vacuum wasn’t working and AP Taylor immediately requested that I send it to the engineers to be checked out and promised they would sort it. They did all this immediately, but also sent a lovely notepad and pen for the trouble this caused me! Couldn’t recommend them enough, the best vacuum, thank you AP Taylor:)

Never order with them they lie that if you order before 1 pm you will get at same day..and now i am waiting 3 days yodel did not deliver me i contacted this company and they say It’s yodels fault they are delaying which is not if they …

I ordered an iron and a mixer. I did not receive any confirmation emails. The parcel arrived after I reported the problem to paypal. Anyway, I received only the iron and it was a second hand one, with still water inside and packed in a …

Do not use this company they rip you off im still waiting for a refund from October! And they already had there faulty product back! Now taking them to small claims court with compensation

I recently purchased a cordless vacuum cleaner from A P Taylor Ltd and what a pleasure it was. The purchase was made through ebay and the whole process was effortless and with impressive next day delivery it was a pleasure and made a really …

Ordered a toaster and received an email to tell me it had been despatched. Received an email days later to tell me they didn’t have it in stock. A familiar story from these clowns it seems.

Ordered a “New” vacuum cleaner, but this was more like a 3rd hand item. Currently going through PayPal to get my money back. Avoid at all costs!

Absolutely love the refurbished hoover i bought there. it’s just 1/3 of the price, and i couldn’t tell it’s a refurbished one. Their webpage is a bit basic tbh. When I clicked into the confirmation email, it said it’s completed and I …

Absolute disgrace of a company. Ordered a mower off eBay, the battery didn’t work. Contacted them via eBay they said they’d send a new battery out that day, waited a week and still hadn’t arrived. Contacted them again and they hadn’t even …

Scumbags. They used to trade as Vacuum Direct, they changed name now. Hundreds of cases of unhappy customers who have received the wrong item! The company won’t take responsibility, and will follow tactics to drain customers energy until …

Terrible customer service, currently they are holding £85.99 of my money and will not respond to my messages. I ordered 2 vacuums one robotic and one upright, the robotic turned up one day all fine no issues there. The upright arrived the …

Received a wrong item (cheaper and older model of vacuum).
Spent the last 2 weeks trying to get the correct model or a similar one but on three different occasions they have cancelled the new delivery because the item …

I ordered a steam mop a week ago meant to be next working delivery in time for a cleaner I had coming to help me ( put my back out)
It arrived the next day but although a brand new mop arrived, not the next model …

I ordered a vacuum cleaner from them in November, after a few weeks the brush just stopped working on it. I got in touch, and after a lengthy process I paid £16 for return shipping. a few weeks later I received my vacuum back and there was …

To do this review properly I will have to do it with a sequence of events and timings and hope it makes sense.
Ordered on Direct Vacuums website on 22nd Feb at 12:40 …

This company has such a great selection of household items you will be spoiled with such a selection to choose from. Would recommend this company.

No acknowledgement of order. Vacuum turned up quickly, completely different make and model to that ordered. I lost all confidence in this organisation to replace with correct one so asked PayPal to step in. Got a partial refund which was …

This appears to be a scam company.They took our money but did not deliver. The never sent tracking information for the Yodel 24 delivery and never respond to emails or the online enquiry form. Moreover, they have nobody staffing their …

Good price and very efficient, next day dispatch of a refurbished microwave. Email confirmation received.

AVOID AVOID AVOID
Ordered a hoover. No confirmation email. No communication from seller at all. Chased it repeatedly. Eventually got a response to say there had been a “delay”. …

this company went above and beyond to make sure i was protected when delivery happend as i am shielding, the hoove is on of the best i have had, it even beats my older shark for effectivness. i highly recommend A P TAYLOR ltd

Ordered a refurbished Hoover h-free 500, was sent a older model the next day despite no tracking or notifications being provided. Luckily was home to reject the order. …

AVOID, MONEY TAKEN, NO DELIVERY!

I have paid for a vacuum cleaner and it has not been delivered. I have not …

Oh hey. Found this company by accident on eBay whilst looking for a vacuum cleaner. They, through no fault of their own , made an incomplete delivery. The delivery time exceeded my expectations and I was extremely impressed. I know, I know, …

avoid this company, the sell dirty used items they claim to be new and never semd you order number. it aboutba month to get a partial refund, then they stop Facebook chat and domt answer there phones. im now £26 out of pocket for another item I ordered with my hoover that I refused at the door. this come is also direct vacuums

I had previously purchased a vacuum from them before for my brother and as the quality of the refurbished product was basically brand new, I ordered from them for myself. The first one I got was faulty but after a quick conversation a new …

Awful company. Ordered a NEW Bush vacuum from their company “Direct Vacuums” and receive an absolutely filthy dirty, second-hand, “Hoover” branded vacuum. I have read various reviews about them on various websites and this seems like …

Purchased a reconditioned (good as new) hoover from this company on EBay,

Delivery was quick, however I noticed I was missing the wall mount, good …

Avoid buying from this company (AKA Direct Vacuums). They sent me completely the wrong microwave to the one that I ordered, a much worse one than the one I ordered. Trying to get a refund is very difficult. Their communication is terrible and not a single apology. Awful service!

Ordered a upright vax mach air vacuum which stated brand new in red. So few days later received a red vax airlift drive completely different model which clearly show signs of usage by the filters and was also faulty with the brush not …

I give this scam company NO stars.
Sent me a filthy disgusting used vacuum, the one I ordered was supposed to be brand new. …

AVOID THIS COMPANY. Bought a vacuum off eBay, they called me and stated they didn’t have the vacuum I had bought. They had already marked the item as dispatched!! Promised a refund but have failed to refund and communication is non existent. Now going via eBay to get my money back.

My Hoover arrived on time and the product was extremely well packaged. Once I’d opened it and assembled what needed the hoover performed brilliantly and I couldn’t be anymore pleased. …

so wish I read reviews, I too received wrong vax hover and the tool to do stairs don’t fit sent so many emails , after a while they did reply offering me 20% refund if I kept the one I received, after sending number of emails explaining I …

Hello
Brilliant Company Brilliant service.
My vacuum had a fault and within the warranty year they replaced it for me no …

DO NOT USE! Really terrible experience, I agree with the below comments about not receiving a confirmation email or receipt which is legally very strange. The Hoover I bought doesn’t even work, I have sent video evidence of this to the …

Ordered a refurbished Vax upright cleaner as a gift. Arrived looking like it had been jet washed and not dried before sending…stinks of damp. Handle is from a different vacuum cleaner (wrong colour) but the worst thing is the motor last …

Ordered 1 vacuum – company took 3 payments out of my account and delivered 3 vacuums. We have been going back and forth with them for months with promises that they would pick up the duplicate orders and refund, but it is excuse after excuse.

This company is a disgrace they send out the wrong item and then offer you a meger refund (and make collection difficult)so you have no choice but to keep it!!! The model they sent was ugly and cheep and nothing like the item ordered!! I would not recommend this awfull service.

Hoover broke after 11 months. I paid to return it for repair and they sent me someone elses vacuum which smelt of mould and had paint marks on it. When i asked for a refund, they offered me £5 Absolute joke! Tried to ring the company on their various numbers but no one ever answers the phone. Cowboys. AVOID!!

Received my vacuum today,thrilled to bits with it, not the reconditioned one I ordered , but a brand new one which would have been another £75 on there site,so I’m over the moon.i was starting to worry because communications were not wonderful but thankfully they came good and I would recommend them to anybody.

Purchased a vax cleaning machine from this company can’t fault them at all arrived on time and well packaged. Had a slight problem but was resolved very quickly and professionally. …

I purchased a refurbished Vax steam mop which was brilliant. However after about 4 months it stopped working. I contacted them who asked me to return it. The steam mop was replaced by what looked like a brand new unit. Extremely pleased with their customer service and would not hesitate to recommend them.

Very poor service. Currently owing us a refund of £79.99. Customer Service very slow. Promised collection of reconditioned hoover which is in a disgusting state on delivery, no collection made. Promised a replacement, they then couldn’t …

They have my microwave AND my money.

I gave them the opportunity to repair my faulty product twice, they then sent wrong replacement, then promised a refund and now refuse to answer messages, emails or the phone

Bought 5 Vacuums from AP Taylor now, not all for us by the way, always great value and quality. Had a missing part from one this time but very quickly resolved by the team. Excellent customer service from their support team. Buy with confidence.

Excellent company. Good communication in these difficult times, explaining exactly how my order would be processed. In the event, the product arrived a day early!! Product good, excellent price, as advertised. Two simple queries were answered very promptly by email. I have no hesitation in recommending this supplier.

Excellent product and customer service. We owned a Dyson v8 and then a friend recommended this product so we ordered for our mother in law. The performance at fraction of the cost of a Dyson has blown us away! This is a very elegant vacuum …

I take great pleasure in thanking this company for all the help they provided, regarding a problem I had. They stepped up much more than any other online supplier of such goods. In my opinion . I will definitely return for stuff in the …

ordered on a Sunday, hoped for delivery by Tuesday but arrived Wednesday –
in current Covid conditions can’t complain. Company was quick to respond with Yodel tracking number. Pleased with carpet cleaner. Very efficient & fair price. Very well packed.

Ordered a Russell Hobbs cream blender with a glass jug, sent me a Kenwood teal blender with a plastic jug. Half the price and half the motor power. Not sure how this can be a simple mix up, given I ordered a Russell Hobbs and the one given …

SHOCKING CUSTOMER SERVICE.

Been sent a faulty steam mop. Offered to replace and i was more than happy to …

Absolutely brilliant service from this firm, I would highly recommend to anybody. Love my new steamer. Thank you so much for your support it’s nice to deal with a firm that doesn’t quibble over an issue. They sent me a replacement out …

Avoid bought via Vacuums direct but payment goes to these. Been stating they would refund my 73 yr old mother since May 12. Still awaiting Avoid at all.cost ! Will take this matter futher now and charge interest . disgraceful !

Excellent buying experience, got a reconditioned vax vacuum cleaner that looked and worked like new, after the seller was recommended by my daughter, who had recently purchased from them herself. A query I had was responded to instantly and professionally. I would definitely buy from them again, five star service

Normally British customer service has a reputation on the lower end of the scale. However when you receive amazing service I feel it’s worth shouting about.
Every experience we had with this company has been SUPERB. Quick response …

My husband bought me a refurbished Actifry for my (significant) birthday. I was so excited.. sad, I know! Well, it arrived quickly enough and every time I used it, it cut out part way through the cooking time. The customer service lass was …

My trusty old vacuum cleaner decided it had lost the will to live, a quick ebay search lead me to AP Taylor, I purchased a “refurbished” Hoover Breeze Evo, very keenly priced too. Delivery was super quick, the cleaner was packed brilliantly …

Poor Poor Poor – possible scam or going out of business.
Received dyson vaccum, broken after 2 weeks. No after sales customer support or contact. Phone number doesn’t work. No reply to emails. I’ve lost a lot of money!

Update – I received the hoover a week late and had no reply from customer services for a week. Hoover great and works but the business has a process issue internally as nobody got into uh with me for a week leaving me worried. …

Ordered a VAX Blade vacuum through Ebay. Arrived a day earlier than expected, product is fantastic. Wall bracket was missing so emailed and one was sent 2 days later. Cannot fault service and a great price too.

Disgusting customer service. They delivered the wrong item 17 days ago and expect ME to take this heavy, bulky item to DPD to send it back. This is physically impossible for me. They are ignoring my requests for them to collect it – just …

Recently bought a Tefal kitchen steamer. Great value for money. The communication was great. Excellent customer service and delivery was superb. All within a good timescale. Extremely happy. 🙂 (eBay user liss1971).

I have purchased 3 products to date from A P Taylor, and I can honestly say that they are a company you can trust. Great value in every way and, super fast delivery. A P Taylor is now my first port of call when buying electrical goods and …

I bought a used product from your company on November 26 and used the machine only twice after that it broke down and the engine started to give a smell of fire …. I contacted your company and refused to return the money …. and she …

Definitely a 5 Star review. The real measure of customer care and service is how quickly an issue is resolved and the Customer Service Team (Louisa and Fiona) went above and beyond to resolve and rectify the problem quickly, efficiently and …

Purchased a recon vacuum cleaner and delivered Next day. Excellent service. Noticed that there was a small cap missing off the handle and advised the company. Spare part identified and despatched very quickly. Superb customer service highly recommend this company. 1st class.

They sent me a wrong, cheaper item (I think they knew what they were doing, but obviously can´t prove). I sent them an e-mail and I got a generic mail asking for information I already gave them. Now I have to carry a heavy box to a far post office and wait for the refound… I do not recommend.

This company trades as Direct Vacuums; we unfortunately purchased a faulty item through eBay that blew our electrics. It was returned and signed for by ‘Hill’ on the 10th September. The faulty microwave was allegedly covered by eBay’s …

Purchased a vax steam mop which is faulty. Have tried to get hold of someone for weeks by email and phone, with no luck. Non existent customer service. Don’t waste your money!!!!

First Class Service. We received the original item very quickly and it worked perfectly. Unfortunately after a few days we were unable to release the safety valve. Vytronix supplied a replacement in 3 days which works fine. We are waiting for DPD to be available to return the original item. First class service.

I would be very wary of all these 5 star reviews because my experience was nothing like that! I ordered a hoover which was delivered to the wrong address, after a month of emails to both this company and Yodel the outcome was an email …

Bought a pressure washer from these guys, fast delivery but a month later the hose failed.
Slight fault in manufacturing, so I emailed them a pic of fault and within a few …

Misselling products and abysmal customer service. Purchased an item from their eBay Shop (direct-vacuums) based on the explicitly promoted 12 Month Warranty. Upon needing information on that warranty, my messages sent to them are ignored, e-mails never get responses and phone calls are a wast of time.

Don’t deliver goods don’t answer phones and don’t return calls very poor company

This company is a cheap back street set up. Customer Service is appalling. After Yodel had failed to deliver our Vacuum Cleaner, which we only found out when we received an email asking for opinion on delivery service. Contacted A P Taylor …