Doves Preston reviews

Popped into the garage on Wednesday mid afternoon
Absolutely useless staff I left my contact mobile and email address to get prices on the new cx40 …

Very happy with how we’ve been treated whilst looking and purchasing our new car. Well looked after by all staff. No pushy sales people, just down to earth and helpful. Great knowledge of the cars and understood what we were after.
Ask for Jason, top bloke! Nice coffee too.

I bought my Volvo from here, the service I received when I purchased the car was amazing. I was advised that I had a free first service in future, fast forward to the service. I booked my service in, went in this morning, first off I was …

Booked my car in for warranty work, service and MOT. When i arrived i got the sales pitch to sell me a service pack. Said i would think about it. Went through the work schedule and no warranty work listed. Then told they can’t do warranty …

Bought a 2017 XC60 D5 a couple of weeks ago.
No pressure selling and everything was explained perfectly. I’m a director of a company and been in sales for over 20 years. It’s very refreshing to see how …

Rubbish. My car is in a worse state then when I took it in. A few months ago I took my car in for a diagnostic check on my roof, which had not been opening correctly, They said there was no problem. I was charged. I had the same …

Changed my review, from originally 1 star, there was a big mix-up over the V5 and taxation, but in the end the manager personally resolved this and gave a full explanation as to why it had happened. The dealership were very helpful in …

I visited the Preston showroom last weekend as I am interested in the XC60 Hybrid. Incredibly when I asked about fuel economy the salesman didn’t know the details. I then requested a test drive and that was like trying to get blood from a …

Didn’t fit oil filter correctly dripped oil all the way back home(30 miles) – previous service ok – but the one before that, didn’t close brake fluid valves resulting in brake warning light coming on and total loss of brake fluid. No real apology and cost me money returning the car!!!

Highly recommend Doves Volvo, smooth process from start to finish. No pushy sales talk, no pressure to purchase additional products, although made fully aware of what was available. Jason – salesman dealt promptly and professionally with …

Even though we didn’t purchase our car from Doves the service we received when we had a fault was excellent. It took a while to rectify the problem, under warranty, but they were patient and persistent in finding a way to resolve the issue . Without exception, everyone was courteous and extremely helpful. Thank you.

Visited this showroom Sunday 16th June to see a xc60. After walking around the showroom a few times someone came over to ask if they could help. I I identified what I was looking for and they explained where the xc60 were and someone would …

1 hour check turned into 5 1/2 hours still no car no communication and a panic attack.
UPDATE …

After Sales…Appears to be pretty poor to be honest. Sell you a car then when you have a slight problem fob you off.
Paint, inexplicably peeling (very small area). Not their problem apparently. Not …

Unable to talk to anyone in service dept, even emailed last salesman I dealt with, left messages, tried the online help agent, all promised to call back…over two weeks later…trying again….will get someone to get back to you. Lets hope …

Appointment for motorhome recall works – booked in by very helpful reception team. Works took placed at scheduled time and were completed quickly and efficiently. Comfortable waiting area with hot drinks machine. Excellent service.

Went into the dealership yesterday and quoted full RRP for an XC40….. apparently this car is in high demand so there is absolutely no discount on it. Went online and offered over 6% off the price by the SAME dealership. Poor experience and not very honest.

This company has some worrying customer service issues. I requested a price up of a load of parts for my damaged XC60. Parts took details adviced a 2 day wait to get back to me. Never kept word. Despite another visit and a smaller list (I …

Worse service I have received by a car dealership. Was promised full service and 12 months MOT then in 3 months from purchase warning lights for service come on. Dealership eventually rectified but still waiting for MOT certificate 5 weeks later. Lost faith in dealership and Volvo as basically they cannot be bothered

No longer Doves. Bought Volvo from Doves 3 years ago, due for last service under warranty so rang Dove’s telephone number on 10th June 2020 to book the car in for service and MOT. Turned up today and no Volvo sign to be seen anywhere. …

AVOID AVOID AVOID!!!
Brother was in the market for a new vehicle, likes the new xc60, placed a deposit on one on a Saturday. Slept overnight, realised he didn’t want to compromise …

It’s about time I summarised my contact with this dealership over 10 years.

I have bought two new registration XC70s and two new XC90s for each car I have …

Service side of things so far seems okay. Weren’t competitive or even close when trying to buy a new car though :/ purchasing from a dealer hundreds of miles away and having the car delivered was significantly cheaper (on a factory order so not even talking about a already delivered special offer).

Excellent, friendly, no-nonsense service. Superb liaison between members of the service team resulted in the job done at the cost quoted and as expected. Very pleased with professionalism and customer service from the team. Will be recommending to all my family and friends.

got an xc60 and an xc40 and can say they that they are both excellent cars. a different class to anything I have recently driven. stylish and classy but understated. (unlike Chavrover evoques etc). can’t rate the cars highly enough for …

Booked my Volvo for annual MOT and service 6 wks in advance. Arrived at 8:50 this morning to be told that no such booking had been made. I am not local and had made special child care arrangements for this appointment. Inefficient receptionist needs training. I’ve booked elsewhere and will never return to Doves Volvo Preston.

Paid £38k for new V70, 6 months later a parts falls off, The Manager Ahmed tells me its my fault, I have to buy a £18 blanking part, which comes in prima colour, So I have to spray it? Seriously – Don’t buy a car from these guys. Why are …

Excellent service from the parts department. Ordered the parts late Thursday afternoon, picked the parts 9 am Friday morning. They live up to the standard’s you expect from Volvo.

Very helpful and friendly service staff.they sorted a problem out that another volvo dealer had left me with. And then pointed out another issue that the other dealership had failed to sort out. I had lost all faith in volvo dealers but the staff at volvo preston where absolutely brilliant. Well done doves at Preston 100% happy.

Worst experience with sales staff ever, left waiting 30 mins after appointment time only to then be told there was no car available to test drive anyway! I’d rather drink the nearby river water than the coffee from the machine that like the …

All:
BEWARE of Doves Preston Volvo – They will write an email back to me to show all their customer centricity but am not taking that and and dont burn your fingers …

Utterly useless. Booked to test drive a car on a weekend, was reassured that the car would be available. Got a call 20 mins before I was due to test drive, saying the manager had borrowed the car for the weekend. Avoid Doves like the plague.

It’s a volvo sales and service place . It’s over powering . Somewhat aloof type of sales area . It’s good to visit as it shares the large showroom with other makes like the fabulous ABARTH range and fiat . Theres a huge used sales out door area helpfully staff . And the whole dealership is well worth the visit .

Didn’t buy a Volvo but that’s because of the car, too similar to what I have now. Nice garage sales man very helpful. Seems a nice place.

Service department like going back in time. Don’t return calls, no courtesy cars available for weeks, abrupt tone. Awful experience

Would give a minus but on option for that, asked and paid for a full service only got half of one fuel filter was not changed but was told it would be when booking the service unsure what else they have probably not done, dash cam had been …

Staff courteous, helpful and friendly. Everything was explained clearly and appointments fitted around my needs, including vehicle collection and drop off.

Not great, they don’t ever call back, despite insisting they would call back in 5 mins – spent 4 days trying to get through to them. Seem to have gone downhill, following good service previously. …

Bought a car from Doves of Preston. Staff were superb with us from start to finish, would happily recommend Doves to anybody looking for a new car.

Very professional throughout , could not do enough for us , communication was great and Zahida is a credit to the company. …

Excellent dealership really friendly staff no pressure sales great choice , special thanks to Russell for making our experience of buying a newer car very easy and quick

I wouldnt waste your time. Worst customer service!
Want a Volvo go to the Birmingham store. They give great service and after care.

Went in for a service ,asked four times about a software update and was put on job sheet .when got home and tried to update maps update not been done .arranged for car to be picked up waited in all day and they never turned up apparently …

Great service from Jade and the team. I’ve been getting my services and repairs done here since God were a lad and I can’t fault them.

Very helpful service, turned around a job at short notice to get my car back on the road. Very friendly and efficient!

Took my youngest son to see a car there, he liked it and bought it. Very friendly staff.

Just dropped of car for a service nice coffee but only opens at 8-15 am was hopeing to drop off earlier and best the traffic

Recently took my car for its first service, and the service from booking in to collection was fantastic, can’t recommend enough

Very expensive.went in for same problem charged even more.even after I told them it was a repeat problem.absolutely loved my v50 but put off by them.especially when I found a personal item had been stolen while in their care.

Rang at 9 am,twice no one answered!Finally got through to be told service department busy and would ring me back shortly.Over 3 hours later no one rang.Take your car somewhere else!

Ordered car here. Process was simple andvl the staff are knowledgeable and approachable.

Avoid this place within 3 miles and you will end at much better dealers around Preston.

Service department absolutely disgrace. Customer service is very unprofessional.
Worse volvo dealer.

Bought a car from doves ,had excelent service from Russell & Hayley.Would recomend this garage.

Everything was great from sale to handover. The staff were very courteous and knowledgeable. Thankyou.

Great service from the parts dept, p watch your doors parking was tight

Friendly caring helpful staff, who look after their coustomers well.

Still waiting 48 hours for response to email criticising their customer service on Friday 8th April.

Basic summer to winter wheel and tyre swap carried out quickly

Very courteous, helpful Service and Parts staff.

Always make me feel welcome. We will see over the next few years.

Not a Volvo dealer anymore – September 2020

Very helpful nothing to much from start to finish nothing is to much to help you

very difficult to speak with the service dpt…never answer the phone…

Terrible experience. Will not be going back.

Not pushy

Friendly and professional service 🙂

Polite and courteous, very obliging

Very good service.

Staff did their job

Good service here

Ok

Poor

~Fab all round

Over pricer