Lookers Colchester reviews

We have had a great experience with Lookers Ford in Colchester! A big thank you to Jamie, he went above and beyond to get us our new Kuga which we’re so pleased with! Jamie’s care and attentiveness made the whole process so easy and enjoyable!

Highly recommend to anyone looking to purchase a new car.

Great customer service! The sales executive Alan Chandler was very helpful and …

My sales executive was Alan Chandler. I must say his customer service and communication was second to none. He kept me informed throughout the whole process.
I would happily come back to ford if I was to purchase another vehicle. I am really happy with my new car. Thank you so much.

Just received my third mobility car from Lookers Ford Colchester and it was a great experience. The building has a great access for wheelchair users like myself with a lift, all the staff I met were polite. Jamie Powers dealt with myself …

I’ve got a serious heart condition and Matthew Jones ( Colchester team) made every effort to answer my questions. He was very professional and nothing was too much trouble. Polite and friendly. Very happy with my experience with the company …

The whole experience of buying a new Ford Puma through James Raven and the whole Lookers team was fantastic. I wouldn’t hesitate to buy another car from them or recommend them to friends and family. Not only are we delighted with the car …

Fantastic customer service. Staff were friendly, knowledgeable and efficient. We were kept updated on our purchase with frequent phone calls and emails. We were even sent a personalised video of our new car. We definitely recommend purchasing a car from lookers ford in Colchester. Thank you Jessica Lennon!

Alan was fantastic! He managed to get me out of a situation I didn’t think I had options for! Clearly explained all the features, extra add ons and optional extras! Very quick service and very confident and prompt with everything he did. Alan made the whole process so easy and quick, very great service. Would 1000% recommend.

Ben was excellent, I stay Perth so distance buying and he was excellent. Wasn’t viable to sell me a service plan due to location. He took time and returned calls and emails when he said he would. All admins d paperwork completed in a timely …

Ben Hastings was excellent. Called and emailed when promised. Personalised video of the car taken and sent as we were travelling a fair distance to collect. Car was in excellent condition. All paperwork and details clearly and concisely explained. Very grateful for all his help, excellent deal and a great car.

Lookers Ford had the answer to what we were looking for by a country mile! They had the best deal we could find in our situation and the car sold to us is very impressive. We were guided through our journey by the legend that is Richard …

This isn’t the first car we’ve bought through Matt J and will continue to do so in the future with the service he gives. Lays out all options for us and gets us the best deal possible to make it work for us at the time. A speedy turn around on all occasions so very pleased.

James Raven understood our frustration in regards to having to wait longer than we were originally advised, however kept us up to date every step of the way. He answered all our questions and was very patient with my delayed responses when …

Highly recommended. I’ve now got a lovely little car, I’m really happy and sale’s assistant Alan Chandler. Couldn’t fault him. Was really helpful. 10/10 service

I travelled 4 hours to Lookers Colchester as they had the correct spec Ford Mustang for me.
My sales executive was Richard Holman, he was very punctual from the first …

I recently purchased a used car from Lookers in Colchester. The whole process was absolutely making with 5 star customer care from Richard in the Used car sales team. There was no pressure and they answered every question professionally and …

We used Ford Lookers Colchester when looking to purchase our new vehicle & had the pleasure of dealing with Richard Holman. …

Buying a car can be stressful, buying one from 350 miles away even more so, but Lookers Colchester and in particular Richard Holman made it a very pleasant experience. Thank you for your help, much appreciated, pleasure to do business.

I acquired the vehicle on behalf of my daughter through the Mobility Scheme.
James Raven was extremely helpful, friendly and treated my daughter who has Down Syndrome as an individual. Katie is enjoying her blue car. Thank you

The service I received from Jessica Lennon has been outstanding, professional and friendly, Jessica has made sure from the very start of our experience to the end that we have understood the process and if we had any questions , answered …

Recently purchased a new Ford Fiesta from Jamie Powers @ Ford Colchester – had the exact spec we were looking for. Jamie was an absolute pleasure to deal with and he was super helpful throughout the entire process, despite some …

A salesman called Ben Hastings was very professional and accomodating. He even went to a nearby post officer to tax my new car for me when I told him I was pusher for time! Good work!

I brought my car through Richard Holman and he was incredible, from start to finish. Explained everything clearly and was not shy on answering question that I had! He made sure that I was looked after. He was a pleasure to make a deal with and when the times comes I’ll definitely be asking for him with my next purchase!

We purchased a car from Lookers Colchester and also traded one in, Alan made the process very simple from start to finish. All the paperwork was done online so on drop off/pick up day we were only there for 20 minutes.

We recently purchased a Ford Kuga from here through Alan Chandler. He was excellent to deal with, very friendly, very knowledgable and accomodating to our requirements. He gave us the options available to us, and presented them in an very …

Today I purchased a new car from a young lady called jessica, who was exemplary in her dealing with me.
I was made to feel valued and treated with respect. …

Have just part exchanged my car with the help of Alan Chandler and received great service from him. Helpful and responsive. Very happy with my car.

I was about to buy a car from the main BMW dealer in Derby, but the customer service was truly awful, so I decided to give Lookers Ford a try for a similar car. This was a far better experience and Alan Chandler couldn’t have been more …

I bought a car from lookers this week and was looked after by Alan Chandler.
From the first time we met right through to after sales care he has been so helpful and professional. I would recommend Alan to anyone thinking of buying a …

Ford Lookers in Colchester was brilliant. We found James Raven an excellent caring salesman. He is exemplary in his work. We found everything super easy and very well explained. Celia Cole

We dealt with Ben Hastings at Lookers Colchester, he was friendly, helpful and insightful. Overall he made it a pleasurable experience.

I went to Ford on a Sunday not entirely sure what I was looking for. Alan Chandler talked me through options, was extremely patient and very helpful. I drove away happily with my new car on the Tuesday.

We bought our car from Lookers Ford Colchester today and our Sales Executive Ben Hastings was absolutely brilliant, from first contact to sale. Professional, not pushie, great customer service and fantastic at his job. I would have no hesitation recommending Lookers Ford Colchester to anyone. Well done Ben and the team at Lookers.

Second time I have purchased a vehicle from this dealership and both times have had outstanding experience my sales person Jordan Eleodore was fantastic with his knowledge and kept me informed throughout the deal, many thanks.

I was very satisfied with the service that my wife Shirley and I received during our visit to the dealership in Colchester.The service we received from Big Ben and Allan Chandler was excellent from start to finish and made us feel very …

I bought a used car from Lookers Colchester dealing with Alan Chandler.
I found him to be professional and efficient and the whole procedure was straightforward. He kept me up to date with the whole process in the days leading up to …

Great communication with Ben Hastings, Ben gave good advice without the pushy sales pitch. Would recommend any one looking for a car to go and checkout ‘ lookers Colchester.

Good experience always in contact with salesman arrived within expected delivery limitations. 6 to 9 months take over 8 months, now should be quicker.

I fought a Focus ST from here and the service was great. I dealt with Alan Chandler and he was extremely clear and useful when explaining things. I would definitely recommend buying a car to a friend from here.

Ben Hastings at Colchester lookers Ford has helped us over the last 6 years with multiple cars for the family always good service. Collected our 5th car from him last weekend. Keep up the good work Ben. Thanks again.

Alan who dealt with me was incredibly helpful and very professional. Alan explained everything in great detail and was an absolute pleasure to deal with he is fantastic

From the moment we walked into the showroom we were greeted by a salesman who was polite, we then sat with Ben Hastings who greeted us like his family, we had a choice of two cars, one in Colchester and the other in Chelmsford, Ben was obviously the better salesman, and the car is lovely Thankyou.

i got on great with my sales assistant james,he was very good and
kept me in the loop from start to finish.keep up the good work,many thanks.

I part exchanged my beloved ford Ka to lookers ford. I just needed a newer model. I was very nervous , being a women on my own, but these guys made me feel totally at ease. Ben & Jordan (after a few hiccups on my part) helped me through the …

Just picked up my third car which I bought from Ben Hastings. Always fair prices and good old fashioned customer service. Can’t really ask for more than that!

Nothing is too much trouble. Ben was so kings, helpful, professional and knowledgeable, as was Craig. Would definitely recommend. Would be 6*s if available.

Thankyou to Alan for all of his help throughout the process of buying my vehicle- he was very thorough and nothing was too much to ask

We contacted Matt jones in February regarding a motability vehicle. Matt was so helpful and was able to find me a ecosport that would be available in the next couple of months. …

Alan was very helpfully sold us a lovely car
Very polite and not pushy in trying to sell us a car
Very helpful in meeting out needs what was looking for

Matt was excellent.

I am not sure why the dealer thinks it appropriate to have right-wing news …

Picked up new car today from Peter Eldred kept me informed from order to delivery. Very nice to receive a video showing the new car a day before pickup. Excellent service looking forward to many miles in the new car and will be back when it’s time to buy again. Thank you again a very happy Steve

I’d like to give a special mention to my salesman Jordan Eleodore. Before visiting the garage, I done a 160 mile round trip to a small dealership located in Gatwick who I thought had the perfect car for me. It was only when I got there and …

I dealt with Ben Hastings and would definitely recommend everyone to go and see him if they are looking to get a car. He was friendly and advised honestly on all options and ended up helping me get my new car in just a few days. The team as a whole are helpful, friendly and nothing is too much trouble.

Great service from Ben Hastings, Colchester branch, made everything easy & lovely guy to deal with, thank you for our new purchase. Highly recommend 5*

Overall very happy with the way Richard dealt with it being a mainly internet sale. Only slight negatives are a couple of minor issues with the car that I would have expected the preparation to have sorted, such as armrest illumination …

James Raven did an amazing job, even though I had to wait for my vehicle he kept me in the loop and was always on hand to answer any questions. When it came to picking up my new car he went the extra mile to make sure I was happy.

Dealt with Alan Chandler and it was a great experience. Alan was professional at all times and handled my query to a high level of standards. Thanks again.

Ben Hastings was quick, extremely helpful and very professional !
Good stuff .

Absolutely the worst experiance. I would never ever deal with you again. Abused my loyalty. Took me for a fool under valued my car big time .Over 2k you undervalued my car. Your company has no loyalty to a customer like me. 4 new cars since 2016 from your company .

A massive thank you to Riadh and Ben for making the process of buying a used car so easy and a pleasant experience! I would recommend Lookers Colchester to anyone looking for a Ford car.

really happy with my new car , my first time buying from a car garage and ben hastings was very helpful and gave me all the information i needed , gave me a variety of options to choose from for getting the car and broke down every piece of …

James at Lookers Ford was exceptional finding me my new car
The experience was really positive and I am very happy with the service I received
Thank you

This is the 2nd car I’ve bought from this dealership and I’ve dealt with James Raven both times. He was friendly and easy to talk to and explained things when needed. He went through the hand over and set up of the new car in detail and …

I would like to thank James Raven from the Colchester branch for all his help. Love my new car.
Lin Russell

New ranger from Tom Williams, difficult times with deliveries moving so fast. Tom worked hard to keep me in the loop and was a positive experience from Lookers Colchester. Will be back for the next company vehicle required.

I dealt with Matt, a very helpful and pleasant young man, knowledgeable and precise with his paperwork etc and made my whole experience of purchasing a brand new car effortless!!

Had a really good experience with them was really helpful in helping me get my new car and with trading my car in. Also appreciated being kept up to date with what was going on with my my new car.

Jordan was absolutely fantastic. Spot on from starting my enquiry right through to handing me the keys on purchase completion. Top salesman!

Brought our car today and dealt with ben hastings new his job well wasnt a jack the lad salesman took us through everything at a steady pace and very helpful would buy another car from him thanks bud

Done a deal with Alan who was great from start to finish! Couldn’t have asked for better service and never felt pushed into anything.

James and the team have been extremely helpful from taking our order, staying in touch through production, to delivery of our car to the dealership. On collection James spent a lot of time with us talking through all the features of the car.

IAM a mobility customer allways had Fords hard to beat in every respect their build quality is superb the engines are a master piece i find them great ok

Absolute time wasters. Was interested in a Vauxhall Astra which they had put up on auto trader. Called up several times throughout the week to be told it will be to viewable at the weekend, since it was in the process of being prepped. …

Hi, at no point did i have to chase anything. Lookers were flexible to my needs and I would definitely recommend

We were looking online at some cars whilst near Colchester. Ben Hastings called us about a car and we visited the showroom within a few hours. We were taken out for a test drive and decided that we would prefer a manual over auto, so Ben …

James Raven was extremely helpful and made sure we knew what we needed to. All in all a very pleasant experience. Thanks James

Just picked up my car, I was very pleased with the customer service and information provided by Ben H. Thank you

Fantastic service from James Raven, from dealing with my enquiry to finding the car for me on the Motability scheme. Highly recommended.

The sales person I had the pleasure of dealing with was Ben Hastings. he was very helpful and friendly. I originally showed interest in the car over auto trader as i live over 100 miles away and Ben was very helpful as he arranged a phone …

Jordan at ford colchester has been amazing and very easy to communicate with during finding our new car!