East Midlands Trains reviews

Always a pleasure to travel EMR. Staff just brilliant. I often upgrade to first coz it’s an absolute pleasure. Hats off to the amazing 1st class Crewe of the 1532 to Sheffield 25/4/23 and their colleagues on other services from London to derby who I meet every now and then. Keep going and keep having fun.

Advance tickets could be changed for free in the past. Now, to squeeze even more money out of consumers, they charge a £10 admin fee even when the changes are made online or via their app both of which are very glitchy.

Short train and 25mins late as per normal. To be fair at £120 return for a 58min journey on Europe’s dirtiest trains at least it’s a bargain.

I arrived to my rickety wagon with elation, for it was only delayed for twenty minutes this time! Alas I had to summon all my strength to move between carriages, for two separate doors were broken from one side, occasionally stopping to …

I would never travel on their trains again, at least with not having a tetanus jab first . EMR really should get an award for the dirtiest trains

Prefer using their customer services to those of Avanti

Can’t think of one reason why the air conditioning has to be full on cold when it’s 17 degrees Celsius outside. Everybody had their hoodies on and zipped up jackets. I have a headache and had to buy a cup of coffee when getting off to warm up. It’s ridiculous and also a health hazard

Myself & a friend travelled from Derby to Matlock Bath on Frday 13th May. The staff on the train could not have been more helpful, personable and customer friendly. It was such a refreshing experience to receive service with smile 😃 The staff that were platform side were equally as helpful. …

My train was cancelled between Ely and Manchester, so ended up arriving an hour and half late, which made the entire journey a waste of eight hours. I wan entitled to full compensation under their delay repay scheme, my initial request was …

Phone lines are always busy and unable to reach for refund. One fine day you managed to catch someone you will be told, the window period for refunds are over. …

Completing my first ever long distance cycle from Derby to London for the charity ‘marfan trust’, I arrived in London well ahead of schedule. I thought I’d ask if it was possible to get an earlier train the ticket office quoted me a really …

Its okay, but not great, the seats are not very comfortable, they are very old and most are stained and worn, the speakers are distorted and really hurt your ears when the train manager speaks through them. If you are on a long journey …

Never had issues with my travel on train, cheaper than bus and amazing when can complete it all online only thing is finding which train goes where can be confusing especially when new to train lines and services

Sheffield to Derby 23d April – grubby and ancient carriages. 5 carriages instead of 10. Crackly and indecipherable tannoy announcements. You have to feel sorry for the people who work here. The franchise needs to be removed from the Dutch company running this service and returned to the public sector.

Riding one of their trains and I lost my ticket between stations. I explained this to the ticketing staff but because the ticket office was closed, they advised me to call EMR. …

Traumatic experience. Luckily train manager helped after being told by the guard I was “holding up the train” as I had to disembark to find the manager several carriages down and the aisles were all blocked internally.

Poor train service, cancellations with no explanation given. Bad communication at all levels.

They have a fundamental issue of not putting enough carriages on and therefore cramming people into a train. They think they are running the Tube rather than a long distance train service! 🤷‍♂️ …

After a great few days in London, your on train team made the return journey home so relaxing. The service was second to none, with more drinks and snacks than we could eat.

Services used to be good, but certain trains are often late. Far too expensive for what they offer. Prices from Wellingborough to Leicester slightly expensive; prices from Wellingborough/Kettering to London simply abhorrent. Interiors could …

customer service is absolutely shocking!!! curntly number four in the queue for customer services……after an hour on the phone!!! have asked for the call back, never happened.

Left my package on train in Ely. Picked it up from lost property in Derby on platform 2.. Well done Lisa @EMR. They even rang me.

Excellent service on friday 27th as usual,
First day all the services began after Christmas and not only on time was early, …

They offered a promotional upgrade to first class which didn’t work. I gave the error number to the costumer service but they were absolutely useless. Costumer and service means nothing to EMR.

East Midlands Railway catering say they ‘have a problem with Monzo cards’. They’re openly very vocal about this and quite unhelpful. On the way here earlier the guy stated it would fail and wasn’t even going to try and then was very …

Lack of pushchair space, made to sit on floor with 4 week old baby for an hour and a half – plus I paid over £100 to do so.

Such friendly train personal. Train arrived in time. It was comfortable to travel

It’s awful the conditions of some coaches and today for instance is colder in the coach than outside. You can see my mist coming out from my mouth. Really poor service

Fantastic service and staff.

East Midlands Trains are extremely overpriced, all the time. The most overpriced rail operator I have experience of. They make using trains prohibitively expensive.

Like most trains theyre often late and overpriced – the most infuriating thing is you pay more for peak times when youre less likely to get a seat !

At best acceptable service, with a wesite that is about as intuitive as trying to cook a Sunday roast over a toaster.

The day this company cleans their train tables and honours reservations is the day hell will freeze over

Great work space for EMR staff and visitors.

Lovely station with great staff, very friendly and knowledgeable

When they’re not striking they’re ok

Freezing cold trains, no catering in standard class on late night services, unhelpful staff

Comfortable, friendly staff, on time!

But need to speak clearly about where train are going on board and not to shout it out.

Excellent customer service & reliability !

Good service but a bit too overcrowded for me when travelling with 2 others

Nice offices and parking good very close to Pride Park

No HSTs, just poor trains!

A useful train service. Nice staff.

Train to the airport without much space for luggage.

Site easy to navigate & understand.

Its always great

Another wicked adventure on a high classed train.

Always a pleasure.

Good customer service

Trains are very clean

Too expensive…

Awesomeness

Good service

Trains

Warm train

A convenient railway

Extremely incorrect, as well as ridicu …