Eastleigh Borough Council reviews

Not had any experience of the building its self. But as far as bin collection is concerned and the help with rectifying it this is something to be desired. In the last month we have had our glass bottles collected nil times and our recycling ♻️ bin once. Seems the collecting staff don’t like walking down the alley to collect

Garden waste bin not emptied properly. Rang the council and was told that I should have loosened it up before putting for collection. Apparently it says so on their website, which I should have looked at, as that is where notifications are …

So impressed with the speed in which my call was answered and how helpful, informative and supportive Jo was with regard to my situation! Such a rarity these days, hence why I feel compelled to send a review and to say Thank you.

Been waiting 2 weeks for a replacement bin which the bin men broke where they throw it down. Also same bin hasnt been collected for the 4th time in 6 months. POOR.

this is another time my recycling hasn’t been taken away. I pay council tax and the service is not performed properly! you should be ashamed!

I have come in letting them know i am homeless they have placed me in a room since 10 am it is now 16.11 and i still havent been seen and the rudest worker ive ever met has come into the room i was placed in and had ago at me this is just …

As in a previous review by another person, cardboard boxes that wont fit in the bin are not being collected.
We pay our council tax for a service that you provide, so you can reduce that …

Incompetence throughout multiple departments. Regardless of political views, and general strategy, the staff employed are beyond useless

Left hand doesn’t know what right hand is doing. Telecoms work authorised resulting in restricted access to properties. 1 vehicle collected the food waste and glass boxes but the other left the recycling. Commonsense says do as the other chaps did and walk the few meters and wheel the bins to the bin lorry 🤦‍♀️ …

I am disabled and moved into a property in jan 2022, since than they have missed every single bin collection for both types. I have been living in my own filfth and stranded in one room of my house while these roaches lie and manipulate. …

I received a letter from them at my address totally out of area , it was addressed to my ex wife at my address , she has never lived here , I have never lived in her new property, they have not only added her to my address they disclosed …

Obnoxious staff. Never want to help or solve an issue.

Miss bin collections frequently, then when reported you have to wait weeks for a …

I’m sick of my waste bins never being put back at my house. They get dropped anywhere the operatives see fit. Have to go round looking for my bin every week

Will not help with any issues at all including when:
•Bins are not collected, which is a regular event.
•Vehicles parking on pavements. …

Not happy at all. We jst moved to our new house and within the 4 mnths the bin men ignored and not bother at all to take our bins. We ended up taking our bins to the recycle.We’ve been payin our council tax and this not a good service at …

Barry was so lovely and so extremely helpful! He helped relieve a massive stress off our shoulders! He is a true credit to your office! …

Bin men not been 2 days late been told my full up bin in house to put to one side as the bin men will not take it because my wheely bin full up. Weather is hot and leaving it out side will attract rats, cats and foxes and bag would be …

I’m from Kent where I was always able to speak to the council, here they redirect you to the internet as they do not want to speak to you at all. I’ve owned my property since 11th Jan and am paying full council tax even though we’re not …

Hopeless communication from the planning department. Tried to get pre submitted approved plans to a property I have just purchased. Made an online enquiry that was easy until the advisor contacted me and sent me to a different (incorrect) …

Cardboard box left by the side of the recycling bins on collection day, and the Bin Collectors musf had to move the cardboard box to get to the bins, but didn’t take it!! …

Thank you Bobby for your patience and assistance with my enquiry today, great service

Made homeless a month ago and told to just keep looking for a place to rent privately as there is a 4 year wait. I have no fixed abode with two tennagers and two toddlers. Can’t get in to rent privately as the demand is so high.

Roads in and around Eastleigh are horrendous, potholes and sunken drains everywhere. You spend more time looking for road defects than actually driving safely, lawless at night as it’s full of boyracers and motorbikes flat out

Keep closing cases in reference to hedge trimming, I do my own area but the entire neighbourhood in Atlantic park is looking really run down now, been over year now without anything done. …

Reported illegal parking of a large van on double yellows four times over four days. Nothing done. When phoning the following week the case had been closed although the van was still there! Total incompetence by the staff as the …

As councils go they’re not bad but they’re not fantastic either. They always manage to screw up my council tax accounts when I move house. Apparently house sharing doesn’t exist in Eastleigh.

We paid for a garden waste bin on the 27th of May – we are still waiting for it to arrive on the 2nd of august.

Dealing with this council is one of the most unpleasant experiences i have ever had to watch a loved one go through. At one point i had to actually call them up and ask them to please try and treat my elderly grandparents with respect when …

Service gone downhill.! EBC are taking the P*ss.

The grass cutting has always been a hit and miss affair but this year just takes …

My disabled friend’s bins are constantly missed, even though she has assisted collection. She has had 6 bin bags filling up her hall before, because the binmen are not collecting her bin! Even after multiple complaints, it still happens.

Rang up to ask about getting a permit for a vehicle as my flat doesn’t have a allocated parking space. I was told “all the flats there have parking spaces” as if I don’t know whether my own flat has a parking space or not! I then asked him …

Took about 20 mins to get through (Southampton took 50 and I was still waiting) when I did get through a woman called Sandy was very helpful, polite and friendly and gave me clear instructions on what will be happening with a food hygiene certificate I am applying for. Was pleasantly surprised.

There not very helpful they are very rude on the phone when you phone them, I moved into a property in jan 2022 and they’ve missed every single bin collection I have 2 children under 2 and they don’t even care

Eastleigh Council what a joke my mum was given a ticket for parking in Eastleigh for no reason at all she was not coursing a obstruction your rude traffic warden said to my mum who’s a pensioner I can’t get you for alligal parking so are …

How do I sum them up in 1 word..
DIABOLICAL…!!!

Everyone I’ve ever spoken to here has been beyond kind and helpful! Amazing customer service and support – thank you!

Quite happy to take our council tax in a timely manner but equally happy to leave our bins on the street for days and days with no good explanation from disinterested staff.

For goodness sake, make Hocombe Road ‘traffic calming’ safe by adding right of way and give way signage PLEASE. The road is a mess of chaos and road rage in the mornings due to people driving at each other through the pinch points. Extremely unsafe.

So as this establishment is not open on the weekends how am i ment to bring in proof of address, photo ID etc, when I work all week.
Really feel they should have a Saturday morning drop in /appointment even if it’s only 9 till 12. Now have to ask my boss for a long lunch so I can do this

Shocking service!
Emailed on numerous occasions to sort stuff out and u get responses that have nothing to do with my complaint/query or they just ignore me!!
Also phone to talk to them and the ‘correct person’ is always unavailable.

I am extremely disappointed that EC Borough Council appear to be unaccountable to its members.
I have written a detailed enquiry and requested a timescale for a response from …

I had to go into EBC because I could not renew my parking permit on line. The process was easier than trying to renew on line. The staff were very helpful.

They don’t collect bins on time ,our collection day is supposed to be Wednesday but our bins some times has to wait for two or three days to be collected.

WORST COUNCIL EVER. NO STARS

A very militant and belligerent provider of a ramshackle and incoherent service. A vision of a big brother dystopian future come true in England. These guys and their family’s are getting fat off silent indifference…. check it out.

40 minutes on hold before speaking to a single human being, council tax department that is open from 10.30am till 3pm, not so much as a sorry for the wait, really need a better system in place.

I was waiting 4 months for council tax bill after moving into new place..

Just wow. Rude staff and a computer says no approach to all matters raised with them. Embarrassingly poor council.

Can’t deal with anything on the phone and website is terrible been told I have to send a letter or maybe carrier pigeon

Poor service and poor response to a missed bin collection.

Staff always helpful and cheerful

An excellent Council to work for and I have worked for many over the last few years.

Great the staff are ever so useful and polite and freindly had a usefull expirence when i went there

Very tardy attitude of Waste collectors throwing bins anywhere !!

Sheriff of Nottingham all under one roof. Can’t have a penny to yourself!

Worst borough council I’ve ever had dealings with.

Absolutely useless at replying to queries / complaints.

Absolutely shocking.