ebuyer.com average reviews all over the web

2.1
Total Reviews 80

Average reviews from all platforms

Average Rating 2.1

Average reviews from all platforms

  • 5.0
    16
  • 4.0
    3
  • 3.0
    5
  • 2.0
    2
  • 1.0
    54
ebuyer.com reviews breakdown:
Google
2.1
80

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80 ebuyer.com reviews on Google

MC
Mike Connon 3 months ago on Google
( 1 out of 5 )

DO NOT USE THIS COMPANY! We ordered a processor that cost nearly £200, it came damaged with a pin missing, then we were told they would not refund, replace or repair the part because of their small print that damages have to be reported …

DK
David Koganti 3 months ago on Google
( 1 out of 5 )

we bought a motherboard from this seller on Amazon. The motherboard arrived damaged. The customer services are smooth talkers but refused a refund. Avoid this company at all costs.

FC
Foxy Cleopatra 3 months ago on Google
( 1 out of 5 )

You really need to implement 0 star reviews. One star is too generous for this HORRIBLE, unprofessional company. Awful customer service, complicated returns process, wanted me to pay for the return when I purchased a new laptop but the box …

BS
Brook South 3 months ago on Google
( 1 out of 5 )

Very poor returns policy with zero flexibility. Defiantly go with Amazon next time. Recommend anyone else to do the same. These guys are still stuck in the old time of customer service. Will quote you chapter and verse from there T&C’s. No interest in your repeat business.

NE
Nick Eve 3 months ago on Google
( 1 out of 5 )

Simply one of the worst companies i have dealt with in recent years. Didn’t process an order and had to be chased. When they did process it, they did not despatch. When chased, they did not despatch to an amended address. They did not …

RC
Rob Carter 3 months ago on Google
( 5 out of 5 )

Bought a prebuilt PC. Speedy delivery, excellent item and exactly as described would not hesitate to recommend Ebuyer! Massive nod to Katie in customer service who was excellent and helped me resolve an issue when the website went down.

MP
M P 3 months ago on Google
( 1 out of 5 )

Never use eBuyer for any PC Parts. Purchased a PC around 1 year 6 months ago and generally all good. Out of the blue my motherboard has stopped working, annoying but I know ASUS provide a 3-year warranty for their parts so I would just RMA …

O
okdpok 3 months ago on Google
( 1 out of 5 )

AVOID AT ALL COSTS! I purchased around 4k worth of items and received a defective motherboard, they still refuse to replace or repair my item, and then support hung up on me while trying to resolve this issue, hopefully, she no longer works there. 0/10 keep in mind folks this motherboard cost me £380.

OB
Oliver Bagley 3 months ago on Google
( 1 out of 5 )

Avoid, this company have tried to scam me. Placed an order with next day delivery on a Monday, nearly £7 for next day delivery. The item wasn’t even dispatched for two days, then was sent via yodel, the same courier they use for free …

X
X 3 months ago on Google
( 1 out of 5 )

I bought an RTX 4090 graphics card as part of an update for my existing pc. I have ME and I am not a computer engineer so when there were problems it took me a while to diagnose the issue. I was getting terrible flashes and flickering on my …

JW
Joshua Whittle 3 months ago on Google
( 5 out of 5 )

I have used this company for the past 17 years. I have never had a problem. I have only had to return an item once and it was handled promptly.

FD
FRED DUNN 3 months ago on Google
( 1 out of 5 )

I never write reviews as it often a negitive thing – but be careful – the service is bad. I reckon there are a few people who know what they are doing there but alot don’t and the actual systems they use are letting them down – was a painful experince and we lost alot of time,

BB
Brian Boyd 3 months ago on Google
( 5 out of 5 )

i9 3080 build

I bought a new pc i9 rtx3080 what a beast and the build quality is amazing. All …

AN
Andy Northway 3 months ago on Google
( 1 out of 5 )

I ordered my item on the 16th of December with the delivery guaranteed by Yodel on the 21st. …

IF
Ian Ford 3 months ago on Google
( 1 out of 5 )

Shocking customer service. Won’t use again !
Been dealing with Ebuyer for 20 years, until now. Supplied faulty graphics card. Totally understand that they are not responsible for faulty item, but their …

DR
Dane Ransom 3 months ago on Google
( 1 out of 5 )

Ordered a tv on the 9th December got the tracking number for delivery for the 13th December. Delivery didnt turn up so messaged the delivery company they had my tv but couldnt deliver because e buyer made a mistake after numerous phone …

AL
andy lloyd 3 months ago on Google
( 1 out of 5 )

Would put 0 stars if possible, they searched my credit file even when I was paying with a card. They say its in there terms of service.

TM
Tina Moore 3 months ago on Google
( 1 out of 5 )

Even one star is generous! After a long wait (i’m talking about months) I finally got my refund for a damaged printer that was returned.
I was also told that as part of the return process I had to pay for the postage …

JG
Jurie Gryffenberg 3 months ago on Google
( 1 out of 5 )

REPLY: Just as I thought, this company replies to reviews merely PRETENDING to be interested in resolving customer issues. They are not interested in refunding my money, they CHEAT and LIE to their customers. BUYER BEWARE! Ebuyer are …

BS
Ben Sharpe 3 months ago on Google
( 5 out of 5 )

Ordered some parts for a PC build from them a few weeks ago.
Great stock selection and good prices. Delivery was quick too.
I ordered a wrong part and they gave me a refund on this, no questions asked. Very good service that i would use again.

LH
Lee Hayfield 3 months ago on Google
( 1 out of 5 )

Brought a PC costing £2’300 in November 2021. PC has worked flawless for 10 months. Then started to have issues. It was my Nvidia 3080 throwing out blue screens. GRAPHIC_DEVICE_REMOVED with black little squares. Errors. Sent it back to …

DH
Daniel Horn 3 months ago on Google
( 1 out of 5 )

Avoid using ebuyer if you require any sort of on time delivery. Deliveries are being marked as delivered by drivers, and not actually being delivered until one or two days after. …

RM
Raymond Matsak 3 months ago on Google
( 4 out of 5 )

I have been buying from them for years. Only once I had a serious problem when a priority shipment with my HDD instead of a day went several days and they didn’t see it as a problem. Other than that no other issues.

BC
Belinda Curness 3 months ago on Google
( 1 out of 5 )

Absolutely shocking behaviour from this company. I bought a PC from them nearly 2 weeks ago. It arrived the next day, plugged it in and ut wouldn’t turn on, flashed for a second and went off. Called helpdesk who had me look at a few things …

C
C5NAB 3 months ago on Google
( 1 out of 5 )

Ordered an i7 gaming PC with 16Gb of Ram, and they then sent me out an i5 PC with 8GB of Ram !! Absolutely scandalous, countless phone calls and emails sent to them, finally they arranged to collect it and “examine” it as they didn’t …

PO
P O 3 months ago on Google
( 1 out of 5 )

Awful customer service from Spencer Wood in Ebuyer customer services. As a long term business customer who has spent thousands of pounds over a number of years with Ebuyer I am appalled at how this company’s service has declined. I …

AC
( 3 out of 5 )

Ebuyer has been one of my favourites for a long time, but sadly, they continue to use Yodel. I paid for 24hr delivery, I got time off work and waited in ALL DAY. Yodel said ‘attempted delivery and card posted’. No delivery was attempted, …

SM
Scott McAdam 3 months ago on Google
( 3 out of 5 )

Having small business keeping costs down is a big part and finding new reliable companies that supply items at a competitive cost is hard. Ebuyer seems like a great company however they use yodel as their courier and don’t have weekend …

DS
Don Sutton 3 months ago on Google
( 5 out of 5 )

I recently purchased several computer parts, all delivered well priced, packed and promptly (Apart from 24 hr delay caused by a recent Yodel cyber glitch). Had to contact customer services re. D.O.A. graphics card and purchase a replacement pending it’s collection and refund. So far all dealings have been a positive experience.

SI
Singing in The Rain 3 months ago on Google
( 1 out of 5 )

I purchased some high-end RAM costing over £300 only to find it doesn’t work. I filled in an RMA form to discover that this wasn’t adequate, instead, I had to call them to discuss it further. Tech support explained it was my fault because I …

PC
Paul Crisp 3 months ago on Google
( 1 out of 5 )

First delivery was attempted to a fire escape. Second attempt failed as the TV that I ordered was damaged.
Avoid this company where you can. Truly awful.

A
alkingsmill 3 months ago on Google
( 2 out of 5 )

Not very impressed these days (more YODEL). Purchased some items a while back that then shortly after dropped in price, i was refunded £5 but was left feeling a bit like i’d gambled with the prices and got it wrong, wary about their prices …

M
missy 3 months ago on Google
( 1 out of 5 )

Would buy from here as my first choice, never gain!
1. such a scammy company. Sent a faulty item back that could have easily been repaired but apparently they cannot fix the issue so partially get refunded since …

LH
Lee Hopper 3 months ago on Google
( 1 out of 5 )

Purchased on Thursday and paid for next day delivery. Was promised it would be delivered Friday. No tracking received Friday so called in the morning. Was told there was a system error and it wasn’t shipped – promised it would be shipped …

SM
Stephen mcgarry 3 months ago on Google
( 1 out of 5 )

Do NOT purchase any items from this company that are ex display.from there eBay shop. Becouse you will NOT receive all the relevant parts to the item you pay your hard earned money for. Take my word for it I am writing this review to warn …

TK
Tomasz Konieczny 3 months ago on Google
( 1 out of 5 )

On August 5, I sent an overheating graphics card for repair. On August 18th I got the answer: “Tested on furmark for 2 hours and red dead redemption benchmark. No issues”. The temperatures exceeded 115 degrees C. After re-contact I was …

AM
Alexander Moylan 3 months ago on Google
( 1 out of 5 )

Purchased item on a Wednesday, paid extra for next day delivery “Thursday”. Stayed in all day, item never came until Friday. This was no good as I only ordered this product as I needed to use it urgently on the Thursday. Called Ebuyer who …

MF
Mark Ford 3 months ago on Google
( 1 out of 5 )

After 10 days of waiting for them to return my broken product, they inform me they haven’t received it, so it will take a minimum of another 7 days, despite assurance that it would be sorted within 3 working days of the initial complaint. …

NR
Nabeed Ramzan 3 months ago on Google
( 1 out of 5 )

Horrendous customer service and not even worth 1 star. Sent me the wrong PC then claimed it was my fault, sent it back, took them over 7 days to even then acknowledge they had it and that it was the wrong PC, then refused to send me the …

G
GReg22334 3 months ago on Google
( 1 out of 5 )

How does it take my return 10 days to arrive back in your warehouse (considering that you managed to send it to me in a day) is beyond my understadning. It was then supposed to take 3-5 days for you to inspect and send back, but one week …

SR
Scottish Rebels 3 months ago on Google
( 3 out of 5 )

This used to be my tech company of choice for all things computer related. I used them from the very beginning. I had issues with them in 2019 regarding a defective gaming monitor where they did not honour the warranty and decided to stop …

KB
Kian Brown 3 months ago on Google
( 5 out of 5 )

Laura from customers services (live chat) assisted me today in amending an order error regarding delivery on my behalf. I was told I would receive an email later today regarding this being done, before even the afternoon I received …

KM
Kat Moz 3 months ago on Google
( 1 out of 5 )

Ordered a PS5 console. Paid by PayPal. 10 minutes later it was refunded. What a con this website is. My friend also bought one paying by card and there was also a problem whereby it was cancelled a few minutes later. Not good at all.

YE
Yitzchok Einhorn 3 months ago on Google
( 1 out of 5 )

We have ordered a monitor it arrived I went to set it up realised straight away that it is faulty opened a return request with them, first they were trying to refuse saying that it is more than 48 hours which is against consumer rights, …

TS
T S 3 months ago on Google
( 1 out of 5 )

Bismall Buyers experience.-RMA using Yodel — They both dont want to bother resolving issues leaving the customer motherboard less (loss stolen scammed).Eventually offered a full refund on claim backfrom yodel- even though web says 17 …

JH
J H 3 months ago on Google
( 1 out of 5 )

Add me to the apparently long list of customer receiving shocking service from ebuyer. In my case they sent a different product to the one shown in the pictures on the website then refused refund claiming I han not returned it all. Unbelievable behaviour.

JW
John Wood 3 months ago on Google
( 5 out of 5 )

Bought components for a new PC build.
The mainboard needed a BIOS update to accept the latest CPU, because of this, there was no display, so I was unable to do it myself. A quick call to Ebuyer, and …

MD
matt dawson 3 months ago on Google
( 5 out of 5 )

I’ve used Ebuyer for some years now and never had any issues with their customer service. Today I spoke to Jake who helped me with replacing a DOA motherboard. Brilliant service. No hassle no fuss. I always recommend ebuyer and will continue to do so.

AS
Amit Sohal 3 months ago on Google
( 1 out of 5 )

Awful company, ordered a server last Thursday & promised delivery by the latest Monday. No server has turned up inside 7 days. Been chasing my account manager, Nick with no response on emails & passing the buck on calls. …

M
MasonBaz 3 months ago on Google
( 4 out of 5 )

Started off rocky with the delivery but Amy from the resolution team was great and helped resolved the issue promptly.

KM
Kai Murphy 3 months ago on Google
( 1 out of 5 )

Ordered a graphics card on ebuyer on the 24th of june. The delivery company I used was Yodel. During this time yodel had technical issues and couldnt even track their own orders. My order was incorrectly marked as delivered to a wrong …

BH
Bran Hygate 3 months ago on Google
( 1 out of 5 )

Refused to uphold my motherboards 3 year warranty even after manufacturer specifically said the retailer is responsible, took my board for “repairs” then sent an automated response after a month passed saying that I could only have a …

G
Gastric 3 months ago on Google
( 1 out of 5 )

Problem is with Yodel delivery not Ebuyer. Tracking confirmed that my parcel was out for delivery however has since updated to “sorry we missed you….”. This is impossible as I was sat by my front door during this time and no knock at the …

TW
Tim Williams 3 months ago on Google
( 1 out of 5 )

Shocking experience.they need to stop using yodel.
Took 3 weeks to get order after yodel said delivery had been refused when no one had even been to my property. …

HZ
H Zeida 3 months ago on Google
( 5 out of 5 )

My experience with Ebuyer has been top class. I had prompt, polite service and support. Top products, well packaged and delivered on time. Amy in customer service was so helpful and patient with me when I needed to return one item (my …

JS
Jason Selby 3 months ago on Google
( 1 out of 5 )

Dire. Ordered a hard drive paid for next day delivery. Had I know they use Yodel I wouldnt have ordered from them. Took a day off work got a message from Yodel saying I was delivery number 4. I could see that they were not far away and …

MS
Mahou Sakura 3 months ago on Google
( 5 out of 5 )

I had an issue with my motherboard that I ordered from Ebuyer and the lovely team were quick to deal with my return and offer a replacement or refund. It was an extremely easy process to follow. …

BM
Brian Mamone 3 months ago on Google
( 5 out of 5 )

I had made a fundamental mistake when ordering my new laptop from Ebuyer. I rang Customer Support, Amy answered immediately, was most helpful and took everything completely in her stride. I’m awaiting a confirmation email that it’s been sorted but I have every confidence that it’ll arrive soon.

KH
Kevin H 3 months ago on Google
( 5 out of 5 )

I had to call Ebuyer because Yodel had damaged my parcel & returned it to Ebuyer. Laura at Ebuyer customer services was quick to answer my call. She arranged a replacement delivery for the next day. Very polite & efficient. I thank you.

X
XRPDAN 3 months ago on Google
( 1 out of 5 )

Stay well clear
Ok so I have been a customer of Ebuyer forever probably since it began. until now I have always been ecstatic with the service price and quality . But just over …

MW
Mark Walsh 3 months ago on Google
( 1 out of 5 )

First of all ebuyer lie that products are in stock and then you are left waiting for days because they haven’t got any stock and I call them up to cancel the order (bare in mind that I’ve paid for next day delivery). It’s ” no you can’t do …

JC
James Campbell 3 months ago on Google
( 1 out of 5 )

Retailer in breach of Consumer Rights Act, dodging responsibility with a faulty high end GPU which failed 15 months from purchase, leaving me £450 out of pocket. The GPU was clearly not fit for purpose, of satisfactory quality, or as described (high end). Customer of 17 years – sadly never again 🙁

S
SpicySqueese 3 months ago on Google
( 5 out of 5 )

Wow. Absolutely amazing! I’m not gunna lie you all had me in the first half about Yodel…but we had no issues what so ever, delivered safely, friendly driver and great item, just paid usual delivery as there was no rush and here is my new …

GW
Gary Wadhams 3 months ago on Google
( 1 out of 5 )

Such a terrible experience with a returns.

First off Ill admit my card was nearly three years old and pretty much out of …

AO
Attack of the Dragon 3 months ago on Google
( 1 out of 5 )

If there was zero or minus stars, I would have put it.
Absolute rubbish and travesty of service. I will not use ebuyer again, if I can help. Twice within a week ordered and paid for next day delivery, and got one a …

L
Lukas 3 months ago on Google
( 2 out of 5 )

The company and prices are good but their delivery services are horific, they often dont arrive on time at all even if you pay and YODEL’s local depots are miles away! Unfortunately have to advice that if you can buy your products elsewhere its better to consider those other options

DC
Dave Champion 3 months ago on Google
( 3 out of 5 )

Update: After my initial interaction below, I spoke to another agent at ebuyer and my issue was sorted and refunded within 2 days …

UU
Unknown User 3 months ago on Google
( 4 out of 5 )

I purchased something from Ebuyer and it turned out to be delivered by Yodel. If I knew beforehand, I would have gone elsewhere. …

MW
Mr White 3 months ago on Google
( 5 out of 5 )

Contacted Customer Support to change my delivery address, spoke to Laura Cromack, who was very polite and helpful. She explained the situation and guided me on what to do. Good service defiantly 10/10 would date her again ☺️

JC
Julian Chown 3 months ago on Google
( 1 out of 5 )

As a first time user, I sent a message about a product I wanted and checked its availability. I was told there was 1 left in stock. I then asked if they could confirm that it was in stock and they said, “Our stock checks are usually …

G
George 3 months ago on Google
( 5 out of 5 )

Happy Buyer – Noticed a GPU had been reduced . Ordered it , confirmation email came right away. Paid a bit extra for next day delivery. Invoice arrived just before my delivery. Delivery came on time . Will use again in the future.

CB
Chris Beard 3 months ago on Google
( 1 out of 5 )

Have been a customer for 20 years, but no longer. Initially refused to give me a full refund on a product well within warranty, they eventually relented and agreed, but only for the partial refund to arrive. They then said the remainder …

MS
Matt Stitt 3 months ago on Google
( 1 out of 5 )

Ordered numerous times from Ebuyer, which has always been reliable in the past but sadly they use Yodle as a shipping supplier which is unusuable. Also despite being a long time customer and never having an issue the one time I have an item …

JG
Jim Giroscope 3 months ago on Google
( 1 out of 5 )

Ordered 5 SSDs and 5 caddies before Christmas. Yodel didn’t update tracking after 9th Dec. I returned to office on 4th Jan to find items not delivered. Ebuyer say Yodel have lost parcel and refuse refund as outside of 7 days after expected …

PP
Paul Penketh 3 months ago on Google
( 3 out of 5 )

The only thing that lets eBuyer down is the fact that they use Yodel – especially for a rush (24 hour) order. …

CC
chris cartmell 3 months ago on Google
( 1 out of 5 )

Know what you’re getting and check received goods IMMEDIATELY!!!

I buy a lot of IT equipment and have just started placing the odd order with …

EE
Espen Engebretsen 3 months ago on Google
( 5 out of 5 )

Great customer service. chat function very efficient. Only needed an invoice for a previous purchase and they emailed me within seconds. More importantly the Gaming desktop we bought over a year ago is still very very good.

CD
Chris Dark 3 months ago on Google
( 1 out of 5 )

AVOID!! AVOID!!

Currently now having to pay £30 a month to Klarna for the next two years for an …

AY
Adam Yates 3 months ago on Google
( 1 out of 5 )

The Products are fine, nothing wrong with them however the customer service & delivery are terrible. If they advertise next day delivery, take it with a pinch of salt. I ordered quite a lot of computer equipment from them, one of the main …

MY
Mathew Yau 3 months ago on Google
( 1 out of 5 )

Background

This order was a replacement for a potentially faulty product (water damaged …

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