Lovesofas reviews

a large store with a wide range of products. Overall, my experience was positive, and I’d like to share some highlights of my visit. …

On our great sofa shopping adventure and after 5 other sofa shops of varying success we walked into DFS. A staff member greeted us, we had a brief chat and we were pointed in the right direction for what we wanted. After sitting on a few …

We brought our sofa from them November 2020 and have had problems ever since. Not made very well and not been built correctly and the spring have come through and damage the cushion. No will call me and I am bored of the same email been …

0 stars but have to put 1 to write a post (another scam). Going on 4 weeks waiting for my refund in which all in-store staff were useless in assisting (apart from Jamie, who was a transfer from another store). Manager Mark had an attitude, …

Mark (store manager) from this branch never calls me back – my sofa was delivered broken in September and it has been impossible to get DFS to get it sorted – now January and I have made so many calls and sent so many emails. Horrendous …

Went in here at the weekend to Purchase two new sofas. Sadly we were completely ignored by staff members who instead chose to sit on display sofas playing with their mobile phones and not paying us any attention. Walked away and went a …

Ordered a sofa in October 2022, it turned up NYE with a broken support for the leg as well as our footstool turning up cracked. We have waited sine NYE for a repair and was told it would be 2 weeks for a repair and someone came out within …

We are currently sat on the floor of our living room due DFS…
Schedule collection 14.04.23 of our old sofas with delivery of new sofas booked 15.04.23 BTW 12.10-15.10 just before 14.00pm received a call from customer …

Very unsatisfied with the product and company.
We ordered Sofa 2 months back and it’s just arrived yesterday with 1 missing leg and full of dust and stains on the bottom part of sofas, It looks like 2nd hand …

Omg what a place , it was like Christmas had arrived and I was allowed to buy anything I wanted , great value , great deals and yes it was a sale item , big shout out to Jamie who weirdly had the same surname. No relation , keep up the good work 👏 5 stars fully recommended …

Where do I start…..

Went into dfs Farnborough to buy my sofa which was fine , was served by a guy …

Went in to DFS, excited to buy a sofa we’d seen. Sales lady was very strange… I asked what deals they had, she said none… on NY bank holiday Monday. She said we needed to spend £100 more on the stuffing or it wasn’t worth buying and £100 on …

The manager of this branch called Mark is the biggest money sucking mosquito I have ever encountered in my life. Staff ordered left handed corner sofa instead of right handed despite showing them photos and a recording of the house. I have …

It seemed Sofa away from me, but I got there. Looked around spoke to someone. Waited forever for someone else to come. Sofa so bad. Ended up buying a sofa from SCS as they wanted to talk to me. DFS stands for Don’t Flipping Sell.

Refurbished and funcy. Shame about the staff…can’t be bothered to come for help and show the available options. No customers in store yet a number of staff are too busy chatting to each other. When asked about sofa bed one unwilling dfs …

Don’t wast ya time lies, got a 3500 Bed waited 5 week for it to turn up parts missing, nobody help you all lies , Farnborough store the guy said he help, and book me somebody to come look day after though amazing! Oh his tell lies don’t know his name but thanks for good customer service not!!!! ,

Bought our sofa in June 2021 didn’t get delivered until February 2022 after months of chasing and no communication from the store to tell us. It came with missing feet and rips down the back. Again twice we have waited at home for someone …

Ordered a sofa 2 months ago. Was given a delivery date. Took the day off work to receive the sofa. Got a text 1 hour before due delivery time to inform me they would not be delivering. Called the Farnborough branch to find out what was …

Bought a sofa and armchair back in 2016. Added double layers of Italian leather and paid for a 10yr insurance policy that apparently isn’t real. Got their insurance company telling me it’s only 5 years cover and to go back to DFS, then DFS …

Came in today to buy our first sofa for our new place. John was absolutely fantastic – excellent customer service and really gave us a broad range of advice to work with. Eventually found a sofa and purchased, all within one trip. Really great guy – a credit to the company.

Told 14 days for the delivery , it’s now late unable to track order it says is being manufactured ,now 7 days late and unable to phone,

(I feel this could be a problem from DFS as a whole rather than solely the people who run the Farnborough branch)….I Bought a sofa 6 weeks ago in store from stock- this was not a made-to-order sofa, it was one that had already been built …

Absolutely appalling customer service
I paid 2 and a half thousand pounds for a substandard L shaped suite which was delivered and assembled by an incompetent team …

I found a sofa I liked, friendly assistant UNTIL she told me ‘sale ended today! When I said I wouldn’t be buying today, she walked off! 😡
She also said she didn’t know how much the original price was! Totally put me off. I will NOT be buying anything from DFS. …

we were very excited to receive our new leather sofa and chairs back in August. unfortunately the sofa was damaged when it arrived. It`s been a nightmare trying to resolve this and I`m still waiting. Its a same the after care and empty promises are not as good as the helpful store staff !!

2 staff only to serve customers, the manager won’t even come out from his office! People are knocking to his office asking for assistance! It’s ridiculous! There is a reason why your office is made of glass! It’s your job to assist your …

Please read the reviews its not people giving 1 stars for no reason i purchased a sofa was promised pre xmas delivery it never came it turned up mid January and also turned up broken i called dfs several times never got a call back and it …

Ordered my sofa in August with the assurance that there were no delays to service. No updates on the online tracker and have had to make several calls and conversations with the online ‘help’ but no one ever gets back to you when promised. …

Wanted to buy a new sofa, didn’t have it in show room to check it over, friendly sales person. Price went up and up with extras… Different fillings in cushions! foam should be standard if others are not very good, expensive delivery charges…. How would you get the sofa if they didn’t deliver it

Absolute disgrace, mis-sold us furniture and refused to co-operate or resolve in any way. We have been customers of DFS for 17 yrs however will never return to their woeful operation again. New sofa set purchased recently, measurements …

Visited store yesterday. Was greeted by very pleasant lady who did temp check and hand gel before proceeding in to store. I started to have a look around when a very nice salesperson came over. Rani was extremely helpful and knowledgeable …

Terrible store. Bought sofas that go pancake flat within minutes of use. DFS’s said to “shake the cushions every 5 minutes as this is what is required”. So every 5 minutes you are expected to strip the suite and spend 5 mins shaking it all …

Was greeted and assisted by Emma and Purchased a suite from this store. Emma was very knowledgeable, pleasant and made the whole process a pleasure. A credit to the company and a joy to deal with.🙂👏👏👏 …

A pleasant retail experience. Good onsite parking with flat access. Staff were courteous and professional with no attempt to do a hard sell. Very clear covid compliant procedures in store led to a relaxed and enjoyable shopping experience …

Don’t bother wasting your time with DFS, go a few doors down to ScS instead if you want good service and decent pricing. …

Went to DFS but the sofa we wanted wasn’t available in store, just online… What’s the point of a bricks-and-mortar store then? ☹️ And who buys a sofa sight unseen? I want to sit in it!!!
Going elsewhere.

Very very bad service in Farnborough store also very very bad customer care service. I called three times nobody answer. I paid for a sofa full amount in one go and the promise to deliver within one week but finally after 3-weeks they try …

I knew exactly what I wanted to buy but was unsure of the exact colour, so I took along a cushion to be able to colour match. After discussing delivery charges which were as much again as the piece of furniture that I wanted to buy I decided to buy it outright. Customer service was good.

We had a delightful assistant called Sylvia who was a true ray of sunsine. She couldn’t have been more helpful and informative and after having ordered our suite and walking out of the store, we were both still smiling. Thank you Sylvia for brightening our day 😊! …

I just want to start by saying the actual furniture is fine, so if you want to buy from dfs and you do not have to visit the Farnborough store then please find out for yourself what the customer service is like in your area. As for the …

Not happy with the service I’ve been provided, purchased a sofa beginning of September and STILL waiting for it to arrive! The ‘track your order’ said the distribution centre will have my sofas on the 31-12-20, so rang up head office on the …

We had an excellent all round service from Gary this morning. Super helpful and very professional guy. NOT a typical salesman but a very helpful friendly chap. Would highly recommend Gary to anyone wanting the best service you could ask for. Well done Gary 10 out of ten in all areas.

New sofa delivered but there are multiple issues with it. Have attempted for over 2 weeks to get someone at this store to book an appointment for their upholsterer to look carry out repairs. Despite promises and being fobbed off It appears …

Absolutely Shocking customer services. Had an ongoing complaint since September 2019 regarding a faulty bed. Takes the branch over 3 weeks just to reply to one single email, branch manager passes on messages through colleagues instead of …

Poor service changed delivery date 3 times last minute got rid of my current sofas so having to sit on floor with my daughter. Was offered some loan sofas for the week but decided to go away and come back the day the sofa was meant to come …

Been in here on two occasions both times we have been ignored. When we was finally approached was told that we needed to have the extra protection. When we said we didn’t want it the staff said that our sofa will only last 6months. After …

Can not fault the leather settee unit however we were advised to have some super duper floor protectors put on the feet extra £££ ,if you are offered these don’t bother been just over a week and they are falling off, impossible to get …

Wow! I was offered coffee as soon as I went through the door! What wonderful customer service. I actually went to buy a patchwork, corduroy corner suite that I missed in the sale last year. I was devastated to be told they weren’t making it …

Been trying to get hold of DFS for days now for a repair on our sofa! The number just keeps ringing and ringing I had the same problem last time I wanted a repair fixed!! …

Great selection of sofas. After visiting all their competitors we settled on DFS. Looking forward to delivery!

I will never ever trust DFS and the staff they miss guide you I ordered a sofa which was cream and chocolate colour and the delivered grey and silver and when I made a complaint the store manager manager DEEN started playing games by saying …

We went yesterday and was ignored for a long time eventhough staff looked directly at us. After 20mins we were about to walk out when a lady came to help us.
She was polite and saved the experience

Superb store but one member of staff was terrible…. Very unpleasant for my husband and I to be forced to listen to that person. He made inadequate comments on the place we live and afterwards he started an argument in front of us with one of his colleagues, a very helpful young lady. Terrible person but the furniture is amazing.

Very impressed with every aspect of the service we received regarding our recent purchase, especially the delivery guys who could not have been more helpful and professional. Well done and thank you to everyone at DFS Farnborough! We will be happy to highly recommend you to family and friends.

Went back after a good experience buying a previous sofa.
Didn’t disappoint great service At a decent price again

Nice range and friendly staff. We viewed in the shop and then ordered online after we measured!

I know and understand why we’ve been in lock down but there’s been 8 weeks to put a strategy in to place, had no joy in finding out where my furniture is within the system, it’s been 4 months now. DFS, please let me know. Thank you.

Very good experience buying a sofa. The salesperson was excellent not pushy at all. We found exactly what we wanted at a good price.

Lovely stuff. Great sofas for reasonable price. Quick service. We have been offered tea and coffee by Anthony which made us feel very welcome.

Terrible service. They have continuously failed to give information. Initial sofa delivery has been delayed due to a litany of errors from the staff and now unable to give any more than the vague “mid December” timeslot. Disgusting, disorganised and amateurish at best. Not worth the time effort or breath…go to dfs at your peril

Some very nice sofas, but crazy wait times to get them in September we were told it would be late Feb

The staff were not helpful and do not follow the correct procedures so we have had delays in getting our sofa. Now the delivery has been put in the 1 slit we asked for it not to go in. All in all awful and will have be going back.

Very pleasant and knowledgeable staff with a good sense of humour and time to answer all your questions, didn’t feel rushed at all

Was trying to purchase a 2 seater sofa to go with NY 3 seater that I bought a few years ago, the sales person was really nice, but the manager… I purchased Sofology in the end because the DFS manager was so rude

Super place to buy from… but delivered the wrong sofa, impossible to get in contact with the store via email or phone, sofa then faulty. Regretting purchase from them now.

Great service at the back of the store from the Dwell staff . Very clean and friendly place .would definitely recommend if you’re looking for some new home bits !

Terrible customer service trying to get faults repaired. 5 weeks since last service call and still no idea when sofa will be repaired.

Will happily buy my next sofa from here again, staff knew there stuff and were very friendly.

Value for money sofas and other living room furniture. Friendly helpful sales staff. Well stocked showroom. Free parking available close by.

A great selection and I found a sofa I wanted to buy but I ended up walking out of the store because no one came to assist me after looking for nearly 40 minutes I wasn’t even greeted.

Got some new sofas that are damaged and faulty been trying to get it sorted but nothing happening been going on for months

Good range. Just wish they had the same pricing strategy as sofology – one price all year. No stupid fake sale prices etc.

Thank you John! Incredible service. DFS, John is a credit to the company. Thanks again. …

One day he was a break down the ambul family of a man in a car and found his princess part of the hospit in a car in coronation combined concerns

Went to look at sofas far too long to wait 16 weeks didn’t bother

Liked the fact that staff were on hand but not pushy. Went back a couple of times before making a final decision and they were very helpful.

If HELL was real it would be DFS customer service.
Once you payed for a sofa, good luck ..Trying to speak with the DFS head office was traumatic.

Clean tidy store, took ages to have staff member to speak with but when I did he was very helpful

Nice store with a good range. Good social distancing. Staff very friendly and down to earth.

Really helpful people here. I like this store as it includes a Dwell store at the back, the staff here are also super friendly and helpful.