End. reviews

Great Service and Great Products. Hard to find and Unique items. Very fairly priced and good prices. Purchased the Japaese Blanket; featured in my attached photos. …

I do not usually write bad reviews, but this is well deserved.

I have placed an order 3 times and experienced 3 completely different issues. …

I finally made it to this store and it did not disappoint! I shop here online all the time. This store is a higher End (pun intended) fashion store. They always have the newest fashion trends and styles. They also offer things from brands …

DELETED FOR NO REASON. Do I need to hold the line 48 hours to get someone to answer the phone? It’s not written on your policy that I need to stay home all day with this beautiful waiting song. …

Not sure why my review is being deleted. I am coming back until I see that mine is up and staying. The old guard was very rude, thinks he is a police. I think he should remind himself that he is working in the service sector and he …

I’ve order from END many times and never had any issues with them. However, this time i had the worst experience! I’ve placed an order more than 2 weeks ago, it was supposed to be delivered a week ago. Tried contacting them, but no …

I saw some shoes online and went to the shop trying to buy them, but they didn’t have them there. Employees are rude. They approach you like “offering help”, but in a kind of challenging attitude towards you, like you need to justify to them why you are in THEIR SHOP. A little bit shocking. Of course, I will never buy anything there.

I ordered 3 sizes in a Fear of God Essentials T-shirt as i was unsure about the best size for me. I ordered a size medium, large and extra large, which were all available on the website. I had an email confirmation stating that all 3 items …

Amazing selection of clothing but unfortunately a nightmare to use.

Regular issues where you order and pay for something and then get an email …

If there were negative stars I would award to END. Appalling customer service and careless quality control. . It took over 5 weeks to acknowledge my initial email. I had received a pair of shoes, each a different size (2 shoes sizes apart), …

End is a completely unreliable company – from recent orders I have had two items cancelled without explanation after my card was charged. They then sent entirely the wrong item and I am still without a refund. Avoid at all cost.

All you have to do is check Twitter for endless similar complaints to mine about END. ignoring returns/refunds and not fulfilling orders!! Ordered a pair of trainers two months ago and they arrived really quickly (the only positive part of …

EDITING my review to ZERO. 3 out of 3 orders have now now been incomplete. Pathetic company. Don’t even bother. …

Was dope to walk into the store you’ve shopped from over seas. Staff was helpful and merch was on point. A definite must while in London.

I had a very VERY horrible experience today entering End. The security guard offended us, he asked to put down my cashmere hoodie which I did. He followed my older brother and said “is he deaf!?” and that’s when I stoped and turned around. …

Good range and prices but delivery and after service is pretty shocking. Next day delivery is 50/50 at the best of times. You can’t rely on them for anything important which is a shame since they carry everything! Here’s a tip – split big orders into multiple parts and cross your fingers some of it comes on time :O

I really would steer well clear of this company. They seem to have changed their business model from being a reputable company to being disingenuous. …

They sent me an email informing me that they refunded me a week after having placed an order without ANY notice and without me having requested a refund. This was meant to be a present and they offered NOTHING after I had to wait on the phone line for half an hour to speak to them and find out what happened. WORST experience ever

Do not use END online!

In store is perfect but online is terrible. …

1) item listed was incorrect. Ordered tapered loose Jean as per end listing. Recieved straight loose Jean which reads clearly on the Edwin label. Edwin do these specific cuts of Jean, so would be convenient to get them right on listings. …

An absolute mockery of service! Won a pair of Nikes in a raffle. these arrived in a pretty damaged box. When I buy sneakers I want the sneakers and the box to be undamaged; response from END.; you can send them back which cost me AGAIN …

Ordered 2 items on their website, a week later with not even an email from them to communicate me anything I received a refund email from Paypal for one of my items, contacted them over email with no reply, a few days later, and also with …

I’ve bought from END online several times and I’ve never had a bad experience – the amount of stuff they have for sale is truly impressive, I don’t think any other store can compete. Anyway, never had any issues, hassle free to use even after brexit (for EU customers).

Disastrous shipping and awful customer service. My parcel was returned on customs as with a lot of people. No explanations, i was told it was sent back. Instead of that it was refunded with no explanations. …

Highly disappointed by this company’s lack of communication. I have returned an item purchased in January 23 and they are stating they have not received this despite Royal Mail tracking advising otherwise. I have made all forms of contact …

Ordered items from here a while ago. Items were not suitable as soles too slippery for laminate floor. Returned items a long time ago, but still no refund.
Rubbish phone line will say on automation, phone will be answered in five …

Bought a lot of stuff – they managed to put the wrong sunglasses in my bag. I took them back the next day – the staff were half asleep (again) and they tried to palm me off with a scratched pair. They then said they could order in from …

All the staff are so rude and unnecessarily obnoxious. They act offended when you ask for help or sizes and stand around just chatting to each other. I’ve had to wait for staff members to finish having a conversation about their weekend to ask about a product. You’re honestly better off browsing online avoid this horror store.

DPD delivered on the wrong day, even though I specified the day because of being away. It shows as being delivered to a neighbour of mine (the picture just shows outside), who wasn’t approved, I only listed one neighbour to deliver too – …

Terrible experience, been trying to return an order for about a month, sent about 6 emails and it still hasn’t been arranged, tried to speak to their customer line and after being on hold for 20 minutes an automated message stated there are no agents to help. On a Monday. Do not purchase something if you’re unsure about the item.

Took an online order in store to return as I live close – staff said no problem, and I got an email to say money would be returned back into my account within 5-7 working days. It’s now been 18. These guys are living in 2005 and said it’s …

Ordered on 20 November (now 7 December) and still processing. No one is answering emails or calls, or managing live chat. Judging by socials I am not the only one. Sounds like wheels have come off. Shame. I’ve been a big fan of End over the years.

I received my order 18 hours after purchase, express shipping. The order was beautifully packaged. thank you to the gentleman from this store named James for packing ⭐️⭐️⭐️⭐️⭐️

Entered a trainer draw ‘Won’ said trainers – payment taken. Order cancelled 3 days later. Offhand response as to why. Very unreliable outfit – I would suggest using other more reliable companies.

Purchased Moncler slides from the END that turned out to be not fit for purpose. Moncler have confirmed it is a known fault yet END are washing their hands off and pretending all is fine. Shame I can’t leave 0 stars

Would put zero stars if I could. Placed an order over a month ago and it’s still in picking. Emailed three times, called, DM’d on all platforms and no response! DON’T order from END – a scam! Taking people’s money, not refunding and not communicating! If you’re lucky they’ll send you the wrong items!

Great hub for anything streetwear (sadly they downsized the Y-3 section a bit :c) …

I’ve ordered three things with end. 1st order had to be returned and they make it the most difficult way of returning things. 2nd order took two weeks to arrive 3rd order didn’t change status for over a week, the live chat is never …

Totally disappointed!!!
Ordered 2 sweaters from End. on 5 December, 1 was well received on 8 December but the rest is still missing (today – 17 December). No one reached me to explain …

Good selection of clothing but you can’t access any of it. Four times they’ve taken my money only for their items to actually be out of stock. In the time it takes them to tell you and return money, or even reply to let you know (over two weeks in one instance), you can order off any other site. Customer service is dreadful.

Very bad experience, I ordered 3 clothes from fear of god, only two clothes were found when I received the goods, and the rest one disappeared. Also, no refund has been received for the past 20 days, and their official website shows that the item is in stock. Would not recommend buying here, worst customer experience ever.

For the second time I’ve ordered from here and a week later they cancel my order due to a system error with the items I bought. I paid for express delivery as the items were for a birthday. Don’t order from here, you’ll probably end up disappointed. Visit any other store, these guys are awful with online orders.

Worst e-com experience, the incompetence is beyond disbelief. The store experience is great but a simple in store exchange has turned into a saga. Shocking how bad this experience has been. Now after calling in, they realised my order had arrived but no one bothered to notify me. No apology but a lot of sassy attitude instead.

Not a review about their shop but online was terrible. Paid for all my order then get a refund for half of it. Then the delivery was sent on the wrong day and was left outside. This went missing. No help from them even though DPD had …

(This review is regarding my online orders) used to be a good company but no idea what happened. I ordered a few times from them in the past and my orders got shipped within 2 days. A couple of months ago I ordered my birthday outfit from …

Poor customer service.
Purchased a top online, it arrived damaged with what looked like iron marks on it. On contacting customer service I was told to wait 5-7 days for an update. No …

I had ordered a virtual gift card for my brothers birthday in October and still have yet to receive the voucher via email nor has the recipient. He has tried to get in contact with you but has failed to get anything back.

Terrible shopping experience, the receptionist was rude and irritable.
Even though I followed the “one in, one out” rule when entering the shop, the receptionist was still very rude and told me to go back to the door and wait. His …

Shockingly bad online shopping experience.
I bought something. They took my money and then my order gets cancelled. I don’t even know what that means. I bought it. …

My order came with a broken item and an item MISSING. Company insisted they packed the order in and I just have to accept that fact! It’s a small discounted price item at US$44. I showed them how the items were packed and no way that …

A very disappointing online experience!
I placed an order on the 21st November, and to ONLY now. Almost a month later, they start reaching out and informing me of the disappointment that they cannot …

The customer service is unacceptable. They haven’t processed my order more than a week after I purchased and giving no notice just letting the customers keep waiting. There are many luxury online e-commerce websites that you can shop with. You don’t need the one make you worry about losing your order or money.

TERRIBLE CUSTOMER SERVICE. DO NOT USE.
Awaiting my order from 3 weeks ago, Customer service take a week to reply to emails, with no other means of contact. Terrible service will not be using again. …

I ordered 3 items from these guys on November 19 but only received 1 items. I have been waiting FOREVER for the other 2. I messaged them 4 times on instagram but NEVER GET ANY HUMAN RESPONSE! This is so arrogant and disrespectful! They should send the other items to me now!

Incredible products, amazed at the quality. An unbelievably good sale selection on the website. Beautifully packaged delivery. Can’t rate highly enough.

Have ordered from here online twice now. Already experienced issues with my first order as they listed the wrong prices & it ended up stuck in a delivery center, delaying the delivery & costing me a huge amount of time emailing with DPD. …

In store service was not great, some of the staff were rude and obnoxious. It’s a shame, other members of staff were nice but this just ruined in store experience.

Awful customer service in store. Staff not bothered to help – expect to be asked to hop one legged to the till if you need a size up.

Both my recent orders with END were cancelled by them. No communication, no explanation and no apology. Just an automated notification from my credit card company. Appalling experience.

I came into END, expecting to come for a release and for it to be sold out but luckily I managed to come and get the shoe for my friend and left the store happy! I happened to get the Air Max 1 Tour Yellows for my friend and everything went …

One of my favourite stores in London for Street wear and High fashion under one roof. I must visit place for clothing enthusiasts! Big thanks to Alex for doing a great job! 🙂

My purchases always arrive late when I order from this store; I’ve never had this issue as frequently with any other apparel store I’ve ordered from. …

Participated in a draw. They fully debited the money from my credit card without any confirmation or communication. It’s been 2 weeks and I’m still waiting for an answer.

Abysmal returns service- none of the shops suggested would accept my size parcel, and returns network not dense at all meaning long walks with a large parcel. End did not seem to care that their returns service is sub-par and misleading, …

Customer service is dreadful. Had one item cancelled with no explanation, then not been given a full refund. Having to continuously chase, and still not received it – nobody answers calls and takes an eternity for someone to reply email …

Ordered from them but still haven’t received goods after three weeks. No contact nothing. …

TERRIBLE CUSTOMER SERVICE, I’ve only received 1 out of 3 items I purchased with no explanation where the rest is and over a week later I cannot get any response from customer service via livechat(no agent is ever available), call(you get …

Customer service is so bad. Smashed my order in transit and another is faulty product. Customer service offer rubbish solutions and took weeks to reply

a lot of collection that will make think for ages which one to buy ..and the staff are like your friends helping with a smile and nice chit chat ♥️ ..the security always smiling ..thank you

Atrocious customer service in regards on online orders – email/live chat is useless. Eventually found out from calling customer service that all online orders placed between 11/8 – 20/8 are in limbo following their system upgrade and that …

My latest online order has been a nightmare since End does not seem to have introduced my address on it and will not respond to the questions through customer service, already 4 weeks without knowing about my order

If I could I would rate zero stars but I can’t. Do not shop there. Go to farfetch or wherever, because here, they are are not equiped or good enough to sell clothes, you will lost patience, energy and money. 3 months since I haven’t received my refund, and they take forever or never respond. Go shop somewhere else.

Always stop in @ END when in town to check out the garms. Absolutely love this store, layout, sections, brands and choice so diverse and good … really good customer experience too and all the staff are super friendly and helpful. Thank you …

Awful company offering every one a discount then when they realise they are losing money cancel all orders and keep your funds for as long as they can, avoid at all costs

STILL WAITING FOR REFUND 40 days after I returned the products.

I have been waiting for my refund from End clothing for over a month now and …

Have shopped online with END for years and spend thousand’s of pounds. Recently my order was delayed due to some technical issues so they emailed me a discount code. I asked if i could use this code on an order I placed just yesterday. It …

I had a pair of faulty off white trousers that had the vinyl faded on the back. Brought them back and despite having to send off to Off White, manage to push it through and get a response within a week. Super impressed with the customer service and in particular Davi was of a great help! Will continue to shop at End!

Poor communication, Stock Management is non-existent and no customer service just Bots and scripts. …

I like shopping here, spacious and a great selection of brands

Awful customer service, cancelled order with no explanation or email. Never buying here again.