EDF Energy reviews
Average reviews from all platforms
Average reviews from all platforms
- 5.0 2
- 4.0 0
- 3.0 0
- 2.0 0
- 1.0 39
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EDF, the energy company, has shown a blatant disregard for the financial struggles of its customers by charging extortionate prices. Despite being fully aware of the affordability concerns faced by many, EDF continues to exploit its …
Your smart meters are awful, app always has issues and are unable to top up, wait for nearly an hour anytime I try to call. When you can too up the credit doesnt go on right away you have to wait in the cold for hours, since having these …
Do not pay your bill if your with edf this is a hardship scam if everyone dont pay their bill what can they do? We all have to stand together with this. my bill has gone to 5 grand I live in a one bedroom flat we will all put ourselves in early graves worrying about it when it has nothing to do with any of us
Worst customer services ever! They claim outstanding invoices when I moved to another supplier 2 years after leaving and now passed me on to debt collector – even though I provided evidence of payments.
Avoid EDF at all cost!
Sending threatening email and letter after I paid my bill on time. Stating they are preparing to take action if I don’t pay.
Absolutely disgusted with EDF who can leave a diabetic elderly lady with no gas until Monday, there is something wrong with our gas meter as we had money on the card it as gone on to the meter but NO gas is coming through to our cooker I …
Since I changed my meter to smart meter it’s running money 💷 in in 5 days 150 pounds I paid another bil came saperadly too £200 it’s live rubber …
Awful , nightmarish company. In last two months they made new contract without to informe me , by increasing my DD three times , I can’t contact them over phone , they don’t have customer services! Now they put my bill to near £4000 for 3 bedroom attached house, for 2 weeks !!! NEVER switch to EDF!!!
This company is awful in solving problems with your bill. I am having a great amount of stress just trying to pay my bill with them direct debit. They are always taking more than the amount I agree to pay for my direct debit. They don’t deserve not even ONE STAR.
With EDF energy for twenty years, then in march to beginning of April, a space of not even one month, they took £500 from my account without my permission, they also instructed my bank to take out two direct debit from my bank account each month, I complained 5 times, no one got back to me, absolutely disgusting company
SCAM TO GET YOU INTO FINANCIAL HARDSHIP Anyone else had the edf scam…..got to use app but they don’t upload the correct bill to the app, when you finally get through to someone on there ridiculous WhatsApp service to say we haven’t got …
They are thieves and prey on the weak and vulnerable, absolute cowards!.
You disgust me!.
Been waiting 3-months for my energy vouchers still haven’t gotten and they keep blaming the post office saying there’s nothing to do with them I wish I can give them no stars
Terrible company. They stole money from us. Bunch of crooks. Be careful
Every time i Have spoken to EDF they have no previous call records.They have been lying to me since a month.The most useless and unprofessional Service i have ever witnessed in my lifetime.
One star is generous! I wasn’t even living at my rented property for one week and the gas and electricity bill for a one bed flat was £200! I wanted to complain but the agent wouldn’t let me settle the bill with an open complaint. Leaves …
Honestly so bad I’m amazed they’re allowed to operate.
I tried calling 3 times in the last half an hour. The first time they hung up on …
I am on variable tarif with them from June 2021 and 2 times they make the contract with out my permission I catch them twice and I call them to ask how you can do this ,the answer was we send you a letter to your address and you didn’t …
I WISH I COULD GIVE THE NO STAR REVIEW.
THEY DOUBLED THE AMOUND OF MY BUSINESS ELECTRICITY TARRIF WITHIN 2 MONTHS SAYING THAT PRICES FOR PAY AS YOU GO CUSTOMERS ARE GOING HIGH. WHEREAS ON THE OTHER …
51 days ago I switched energy supplier to EDF energy . My sole reason for switching was that my previous supplier had comically and outrageously mismanaged my appointment for their engineer to come and rip out the nasty little pre-payment …
Great customer service! We have aprepayment gas meter and the battery run out with no gas coming in our home on Boxing Day! Called the emergency EDF help line and the lady, while I was on the phone, logged my problem and arranged an …
Meter says call help, for 24hrs could not get through to no one. At the time of this review I currently have no gas and electric is about to cut out as am having issues with the key also .
I started living at my new address in October 2021 and they put me on the contract in May and apart from that I spent two months out of the country with everything in order and turned off and when I messed up I found a debt of £769 from …
just move in a new home, the electric company sent me the letter written “contact”and I was call to EDF the service such rubbish, hello, I am EDF your calling will take 50 min on hold to waiting, if your property prower death want to get energy for your house, we will let you without the energy for 5 days long.
I’m not too sure which branch DIane Defty works in, but she has been amazing this afternoon as I tried to settle an outstanding amount. She was calm, gave her personal work e-mail rather than a general one and became accountable for helping …
This company is Crook after two years moving out of my old address couple of days ago I received a letter and they ask me for £300 because somebody Tampered with the metres before I moved in,. …
After three years with a normal rate per quarter between £130 and £180, suddenly an invoice came up with a total of £318, and the following ones continue the same as before. I tried to complain, but they didn’t even send somebody to check the meter. Instead, they tried to get the money with threats at a kind of mafia style.
High energy prices rip off and inpolite
Waited ages to speak to customer service and then they cut me off, never did get to speak to anyone
Worst company in Uk
Terrible service. Don’t touch them absolutely awful
Appalling service and incompetence with 2 complaints filed
Does anyone pick up the phone here
Completely useless
Don’t go anywhere near them.
Avoid 🤬🤬🤬 …
Very very bad bad
disaster
Would not recommend!!!!!
Phoned to cancel my brother’s account but they wouldn’t do anything unless I provided his death certificate, refused to do this so they said they couldn’t help(they didn’t help anyway)
