EW Technologies reviews

I had this model E606 gold installed in my brand new house for a year now and I have to say what a fantastic job it does. No more cleaning limescale around the taps or in the kettle as the pictures show. Best decision ever made. Well worth the price.

I’m thrilled with my water system. I’ve been wanting 1 for a few years now and I finally have it now. No more struggling with 6 × 2 litre packs of water. I was buying 2 × 6 packs a week ! I will have more room on the recycling now as I will …

Only have my softener installed a couple of days, but the service provided from the start has been superb. Great communication, handy app for managing things and a very professional and friendly engineer to install. Highly recommend so far …

We are delighted with our water softener and drinking water tap! Vladimir was extremely professional and helpful when he came out to install the system for us. He advised on which system was best for our needs and did an extremely tidy job …

Vladimir the engineer was fantastic. He arrived on time, was very polite and friendly. He fitted the system in a timely manner and was very neat. He provided clear instructions in how to refill the salt and explained how the yearly servicing will work. Excellent service. Highly recommended.

Hostile “customer service” reps, terrible service, horrible product.

Product didn’t work and was never fit for purpose, chased for weeks and months …

I have water softener and drinking water tap a year now . It has made a big difference to kettle, shower etc and no more buying bottled water. The engineers I have dealt with from installing it to yearly service have been super , so …

Appalling after sales service. We’ve had the softener serviced in recent weeks – dealing with a completely automated booking system. Took time off to facilitate a first booking, only to have the time rescheduled to later the same day via …

Vladimir the engineer arrived on time and he was very friendly. He explained me how the service will work and how to refill the salt
Also he fitted the system in a timely manner and very professional. Really appreciate his work, excellent service

I’ve had a EWT water softener for quite a few years now, it works well and has been reliable. Organising the annual service isn’t as straightforward as it could be, but Claire in the office is super helpful and friendly. The engineers I’ve met are polite, tidy and capable.

Highly efficient from booking appointment to installing our EWT water softener. Engr. Tomas was on time and very helpful. He installed everything professionally and re-installed the shelf under the sink nicely. Two of our friends recommend …

Nice and easy installation, all done in less than 2 hours.
The improvement in the drinking water quality is great.
The unit is nice and quiet and even after 1 week we can appreciate the benefit of having soft water in the house.

I was speaking to Deirdre who was very helpful regarding replacing my existing 12 year old EWT softener which has run 100% since purchase. I can highly recommend EWT for there quality of softener and both customer and after sales service.

Completely terrible and unprofessional customer service….. we have a system bought from them 5 years ago…. Everything was ok until 1 month ago wen the system broke (bottom collector) and infested our water system with small silicone …

I’m using the EWT water softener system for almost 4 months. Excellent product!
Keeps limescale free.
Excellent customer service all throughout. …

Very impressed with our installing engineer Vladimir’s fast and clean work. He even went above and beyond by cutting a small shelf for the cabinet to save some space after filter’s installation. So far we are happy with the product.

I recently had my water softener installed and I’m delighted with it. The engineer couldn’t have been more helpful and had it fitted in no time. The staff are very easy to get into contact with over the phone with any questions that I have had. Highly recommend

Had a very helpful interaction with Claire this morning, to get some information on the device and how to check if it is working efficiently. Very helpful, thank you. Initial interaction, with installation engineer Vladimir, he was superb to install the device and initial set up.

Very nice job done by Vladimir. Quick installation without mess, good job done, very polite, easy to pay and book services and then the guys get back to you with an appointment date. Easy to pay after all the job is completed

Installed ew technology in my house , life has become so much easier from buying the water filters and changing it every 2weeks and lime scales everywhere. It’s all changed now.I am happy with EW TECHNOLOGY and many of my friends complimented that the drinking water is tasty 😋. Now I have safe drinking water. Thank you. …

tl;dr:

– faulty product …

Spoke with Abbie who was very sorry I had to make contact with EWT due to my water softener concerns and that the water was not as soft as it should be from our taps and I had only used half to a full bag (10 Kgs) of crystals in 8 …

The product is good but the technician (Tomasz) in-charged was rude. He came earlier than the appointment time without calling us ahead of time, when we said no one will be home until our scheduled time he said that he will reschedule it …

Great service from the get go. Abbie was very responsive and helpful explaining the different systems. Our appointment was scheduled at a convenient time for us. Nauris was quick and efficient when installing the system, even transformed the shelving to ensure we don’t loose additional storage space.

Our EWT unit was just fitted by Vladimir👌. Precision! Professional! Clean and friendly. We appreciated his professional advice to some of our concerns. We are well impressed and extremely happy. Can’t wait to experience what this unit offers. Thank you!!
Ella du Plooy …

Fantastic product and service. I’m delighted with my water softener, great tasting drinking water. Big difference in hair, skin and clothes. Totally worth it. Mario the Engineer installed our unit, he’s professional and kind. Thank you EWT.

I got my water softener installed today by Vladimir, experienced professional with great experience. He is very kind and polite.Fantastic service with neat and clean work. I would recommend EWT. …

I would like to say what a great positive experience I had this morning with your company. The person I spoke with was Deirdre she listen to my problem. I was very upset with my pervious call to your company which I intend to complain …

This company is fantastic to deal with. So efficient with services and call centre staff so helpful. Since getting this softener in the house we have had no lime and filtered drinking water. It’s the best water softener going.

I installed a water softener with filtered drinking water system from EWT last month. Vladimir the engineer delivered a remarkable professional service and Claire provided an excellent customer care support, both an asset to EWT. Moreover …

Technician installed the device the other day connecting it to the wrong pipe which resulted in us having to get a plumber to fix it which in turn, resulted in us spending extra money despite having already paid for the installation …

Abbie was really helpful with providing me with information on which water softener to choose. The whole process of getting booked in was very easy and we are looking forward to getting our water softener installed next week.

Vladimir installed the water softening unit and filter tap. He was very friendly, efficient, tidy and helpful. I was given reminders about the appointment coming up to it too. I would highly recommend EWT.

The installation done by Tomas was fast and hassle free. Delighted with the result – water is much softer and the filtered drinking tap is perfect. Highly recommend!

I moved to a hard water region a year ago and started suffering skin allergies. One of our showers also needed replacement due to hard water damage! I had the system installed by lovely Tomas, who was instructive and helpful in advising on …

Very happy with our installation from Tomasz. Very diligent and cleaned up after installation. No issues with the installation and very happy with the quality of our water filter.

Been with EWT for a good few years now, their water system is fantastic, their service and staff second to none. Booked a service with Deirdre today and she was very efficient and friendly and most importantly professional, highly recommend EWT.

Very happy with EWT just had a service on water softener and filter system,.
Engineer Dalibor carried out the service in a very professional manner as always. Great to have good quality drinking water on tap I would recommend EWT for there service it’s first class.

Absolutely disgraceful service. I booked a water test, waited hours for the engineer who kept postponing the time. I then had to reschedule as it was too late and rebooked. I get confirmation messages that the engineer is booked and coming …

Excellent service and so far the results are great! The engineer came within the timeframe shared with us by EWT and explained everything very clearly, after a fast and very efficient installation.

I had a water softner unit fitted last Monday by Vladimir. Helpful, professional and very friendly. Any questions answered which was great.

Not happy with after sales service. Booked salt for delivery and it almost took 5~6 weeks for the salts to be delivered. Have booked annual service and its already more than a week now. I am sure, by the time someone comes in, it will be another 3 to 4 weeks.

5 star service. Tomasz the engineer was professional and had the installation complete in less than an hour with no leaks. He talked me through the entire system before leaving. Thank you EWT!

I ordered my softener 2 months ago and it was not delivered/ installed yet. I rang them I was supposed to get an answer yesterday but not even an apology. The funniest is, I referred them to my neighbours weeks after and they already got them.

Thomas was so lovely to deal with and so was the rest of the staff from EW Technologies.Thomas installed our new water system very well and helped me out with any questions etc.I would highly recommend him and this company to anyone if they …

Installation and water quality flawless. Taking star down for after care service, it took customer service almost 2 months to schedule me a service appointment. Finally, when I called for the 5th time, Dierdre from customer service sort out my appointment in 5mins, so a big thank you.

Was asked by owner too contact the email address so i would be contacted.
2 weeks and waiting.
No surprise by this company at this stage. …

Micheal really helped me through out the process it took us 5 months due appointment issues and stuff but in the end with his constant support and information I got the water softener installed.

Tried to order salt from EWT. Took 5 days just to get an acknowledgement. That was about a service, which we didn’t order. Still no delivery date for our salt. Asked for a refund, was told that would take 10 days. Plus we had to send our Iban and Bic They wouldn’t refund our card. Absolute messers

Following good advice and guidance from Deirdre in the EWT office, we decided to replace an old softener which was approx. 20 years old with a newer more compact unit complete with drinking water filtration unit. The engineer Vladimir arrived on time, was extremely professional, helpful and tidy. I would highly recommend EWT.

I put in an order for a service, filter change and bags of salt on 8 th March. I received an email to say I would get an appointment date within 4- 10 days. When I didn’t here anything back I eventually rang EWT on a Friday I spoke to a …

Great people to work with. Installation went smoothly. Aby was of great help. Vlad the engineer was lovely and explained everything to a t🩷 …

We’ve been with EWT for many years. We have found them professional to deal with and prompt in responding to our calls. We would recommend them. Thanks to Abbie in customer service for her help.

Very disappointed with EWT since the beginning. My payment went two times because of their payment link problem. I felt a big competition among their sales executives and nobody to control or manage them. Finally I cancelled the order and …

Excellent advice and service this morning from Claire. All my questions answered competently and completely and my order processed efficiently. Very well done Claire. 10 out of 10. Pat O’M.

Waiting now for over 4 weeks for someone to call out. No response at all from there, but they are very quick to take your money. A number of our neighbour’s in our new build estate have found them awful to deal with. I do not recommend!

Excellent service . Engineer Vladimirs was very good at his work and fixed everything i needed. Had a chat with Claire from Customer serive and she was very good with deal with.
would highly recommend!

I’m really happy with the service provided by EWT, Vladimir installed the Gold Series 606 for me, he was on time, quite professional, efficient and helped with all the queries I had. Highly recommended!

Deirdre was very courteous and helpful. Offering savings suggestions too. She took note of all my issues, booked me in and was very pleasant all through $

EWT water filtration system is hugely beneficial to me. I live in a hard water area and notice a huge improvement in drinking water. Quick installation with no mess.

EW rep Tiernan very patiently answered all my questions regarding salt levels and operation of both filters and servicing and my account. Tiernan clarified how the EW system operates much more clearly than the online EW manual.

Great experience dealing with Claire from the customer service team. Had a query and she dealt with it immediately. She was most helpful and made the experience seamless.

Vladimir from EWT came today to fix the water filter. I have to say that he is very efficient in the way he sorted this out so quickly. He was full of patience on answering so many queries I had and he was extremely helpful and kind. EWT …

I just rang to book a new water softener system with Claire. She was extremely helpful and made the whole process so easy. I got brilliant customer service.

Claire was very helpful with my salt order today after I encountered an unpleasant situation with one of their drivers Arturas. Claire was the complete opposite of Arturas with the respectful and polite manner in which she provided a top class customer service!

Highly impressive service and products. I’m absolutely delighted with my water softener, great tasting drinking water, I can feel the difference in my hair, skin and clothes already.

Very mixed experience with EWT. Engineer turned up even though I rescheduled 3 times. I phoned office & spoke to male operator but he didn’t do what he said he would. Deirdre on the other hand was excellent

Great customer service and support. Had an issue with our water softener and it was sorted straight away. Engineers are always friendly and helpful too.

Top marks to Mario, engineer who serviced our unit yesterday 👏. He is such a pleasent gentleman, explaining everything that needed to be done /was done etc…. Answered all our questions regarding water softener problems we’ve being encountering lately. …

Great experience from start to finish. Sales call was quick and painless and the engineer was booked in less than 10 mins. …

Thank you very much for the help from Abbie.
Has changed the appointment for few time and she’s still replying very quick by email. Very happy with her service.

Excellent service from start to finish. Would highly recommend Ew Technologies for a high quality water softener and drinking water.

Fantastic service start to finish. I phoned EWT and spoke to Deirdre I couldn’t have received better customer service and product knowledge. Deirdre talked me through all of the products and gave great advice as to what would suit our needs …

Time changed 3 times right up until the morning of the service. Salt missing from our order and the €15 service credit that you emailed me about is in my wallet on my EWT app but I can’t apply it to my service because it wasn’t booked online. Such a joke. Service lasted less than 15 minutes and its €132. Joke.

Highly impressive service and products. I’m absolutely delighted with my water softener, great tasting drinking water, I can feel the difference in my hair, skin and clothes already. The whole process was extremely efficient from start to …

Claire took my call today about my pending order for a service appointment, she was very friendly and helpful. Looking forward to receive the service appointment soon.

Vladimir arrived on time, was very polite and friendly. He fitted the system in a timely manner and was very neat. He provided clear instructions in how to refill the salt and explained how the servicing will work. Excellent service. Would highly recommend.

Vladimir installed the water softening unit and filter tap. He was very friendly, efficient, tidy and helpful.

For the past month we are using the EWT Dual Softener Install (G20) and it is brilliant. We can see the difference in the water quality and no more plastic bottles. Mid term we’ll safe money. …

My engineer Tomasz Kleibauer installed my water softener today. He was so nice to deal with. My hearing is not great and it was no problem to explain things to me until I understood it. …