Enjoy Car Hire reviews

Paid extra for full insurance to be told by the supplier when i went to collect the car I had to purchase theirs as I had a debit card and to get a refund from enjoy. Enjoy refused to refund me the extra so now €50 out of pocket. Definitely wont be using again

Our car rental in Spain went very smoothly. Europcar met us at the airport. The pick up was easy and the staff were friendly and helpful. Will definitely use them again.

I had to cancel my trip due to an injury. The enjoytravel agent was very professional and helpful. She explained the procedure cancellation policy and made the experience easy. Highly recommended!!

The car got a scratch on it during our rental period. I purchased the Excess Protection insurance with Enjoy and made a claim. The claims department was efficient and I received my refund promptly.

The car was very good and comfortable and your service was perfect. If one day we get back to the Azores( S. Miguel island) will contact us again for your services. Thank you very much for you work provided.

What I love about enjoytravel is their filters. When booking travel I need to arrive or depart at a certain time. Enjoy’s website makes it easy for me to do this by sorting through the filtered results. That’s why they are my top choice for online bookings!

The price is very good, compared with similar sites and companies. The process to reserve and receive the voucher is simple but not the most rapid. About the rent-a-car and the can’t evaluate, because my reservation is to September.

We had some questions about the rental and their online chat support addressed everything quickly and clearly. Since I have not rented from this company before, the agent provided the reassurance that I needed in order to proceed.

The site was user friendly. They emailed back swiftly with the availability of the vehicle with no increased in the original quote. Hopefully things will go as smoothly picking the minibus up at the airport. Everything was fine.

The chat was very quick and responsive. John helped us resolve our booking issue quickly. We had a mistake in our reservation, and it took less than 5 mins to get it resolved

Enjoytravel really helps simplify the car hire search process to find the cheapest deals. I have had very positive experiences with them.

Elisa was helpful and prompt with her responses. I kept losing internet connection during our chat but she was patient and made sure all my questions were answered.

After nearly 2 years of dealing with covid restrictions, I took my family on holiday arriving in Croatia on Saturday 28th August. …

Had a pleasant experience with enjoy. The car was new and the representative at pick up was friendly and helpful. Returning the car out of hours was easy and quick.

The worst in 10 years of renting car (twice at year). Stay away. They offer a cheap full insurance but in reality they know that you have to give a high sum deposit caution for a dirty and in poor maintanaince conditions car.

We booked a car hire last week, their partners were friendly and respected the insurance purchased through enjoytravel.

Everything about our car rental was pleasant. Online rental, customer service and car itself, everything was great. We would definitely use this company again

We had to make a claim from our trip hire in Naples, the enjoytravel claims department were super helpful and proceeded to refund.

If you need to cancel the booking you can call, live chat, email or do it on the website, very useful features especially if out of hours.

Emilie is a very good person. She listened to our problem and dealt with us in a professional manner.

We contacted support to change a booking after flight cancellations, the helpful reservations agents upgraded me for free.

If you want a trustworthy and cheap car rental abroad, do not use this service.

My partner and I rented a car for 1 week to pick up from Kos airport. They …

Everything went well. Booking the car I wanted and getting the voucher was easy. On arrival, I was very pleased with the Nissan Juke I was given and its condition. I liked the full/full arrangement for petrol. The booking voucher was with …

selected as the most competitive price. was impressed that they had a UK contact phone number that was answered quickly both times I called. I needed to amend my booking and this was done swiftly and easily. The actual car hire in Portugal …

Elisa was very prompt & knowledgeable, I had an issue with my booking dates and she helped me fix my issue immediately.

The website has a good design, all the available offers are listed and they have filters to specify your search. Even have a chat option if you need help.

We spoke to an absolutely excellent agent who resolved and answered all my queries. he is very patient with clients and knows how to listen and solve problems easily.

The pick up instructions supplied via enjoy are clear and easy to follow, we arrived at the location and the pick up process was swift.

I always get great rates. I try to road trip whenever I can, but when I do decide to, there’s no way I’d buy directly from the rental companies.

You’ll think you have got a good price and the confirmation will say inclusive of taxes but be warned you’ll be hit with a 20% VAT in the UK which they do not warn you about. it seems to me they deliberately have made this seem like it is …

I have used Enjoy Car Hire exclusively for many years now and they always delight. They are very competitive price wise and I trust them from experience. They are UK based so easily contacted, responding promptly in a personal and helpful …

Used Enjoy Car Hire to pick up a ‘Seat ibiza or similar’ car from Malaga Airport. When we arrived at the airport the car hire firm (Europcar) said that all they had left to offer us was a Citreon C1! We said that this was not acceptable in …

First time using ECH for car rental. Price was very competitive and picked car up from Enterprise St Pancreas. Getting car was a little slow but car was great, customer service was good and no issues. My deposit has been refunded so would …

Enjoycarhire gives me very competitive prices for my car hire abroad. I travel frequently in Europe and when my plans change, it is easy to cancel a booking and make a new one in a new location. The refund is back on my credit card within days. I happily recommend using them.

Very pleased I got our car hire here. Initially wary of hiring away from actual airport, but the 7 minute transfer followed by incredibly efficient service by the staff meant we were on our way far faster than we have been with many “big …

Didn’t even want to give them one star. I’ve read the same complaint below made by the gentleman left stranded with two daughters (one disabled) because he didn’t know when he booked online that he had to have a credit card with £1500 …

Run Away !
It might be a cheap way to hire a car if you don’t have any problem.
My flight was delayed and when I arrived to pick up my car, The rental car had …

Poor customer services and again using the defence of “Read the voucher” where any normal company would understand that if the voucher is unclear then maybe it should be made clearer. This is a fly by night company who are just a broker. …

Enjoy car hire aren’t the problem, it’s the crooks they match you up with that are the problem.
Reply: Perhaps I didn’t make myself clear, Enjoy are in themselves a decent …

Rented a car through them to find out there was no car available at pick up point. Responded to my first email asking to provide documentation of the cancellation of the rental, which I did. Not responding since then and deposit not …

DO NOT USE !!!!!!
I have booked the hire with this company, and it all seemed good, until the day i picked the car up. On line i have paid a advance and remaining balance was due …

This is the worst car rental I have ever experience. You pay extra for insurance and still get charged a high figure when you pick up the car at Easirent in Bristol. Contract stated they collect you at airport just phone when you arrive. No …

Would give 0 stars if I could – AVOID THIS COMPANY. My friend has been stranded abroad, £450 out of pocket due to Enjoy cancelling their car due to a delayed flight which is obviously out of their control. Disgusting company.

I rented a car in Brindisi and returned it without any problems. I will be sure to book again.

Pathetic service, they advertise cheaper deals, but once back from holiday and after being ripped off by the local company for slight damage to the car they just said ‘we cannot process your claim’. I would say if you need to hire a car book elsewhere with more reputable companies

If there was an option of no stars, that’s what I would give! I purchased the excess protection with them. When I arrived at the autoclick office they told me that I had to pay a holding deposit on a credit card. They did not accept …

The enjoytravel website was easy to use and the staff on the phones and chats were quick and helpful when using the chats and calling.

Total scam. If ai could give a negative star I would. We rent cara every 2-3 months and this is the first time this happens with us. Enjoy Car, who is the intermediary, doesn’t intervene if you have issues with the local car rental company. …

This outfit is a greedy and unscrupulous ‘agency’ who will connect you with some of the worst car hire firms in foreign locations. They will then leave you to pick up the pieces once you are stuck there. Also, note that they will split …

I have used this company three times at three different locations (Faro, Thessaloniki and Palma) within the last 2 years. I have never had a problem and everything has always been fine. Yes, because they use [much] cheaper but off airport …

I find it rediculous that during a time where government mandates change by the day, this company seems to be focused on prying out money rather than stepping back and taking consideration of circumstances. We booked a car for this month …

Awful experience!! We booked online (car + insurance). We were told that there are troubles with my credit card. We double checked and it was perfectly fine, but as it still didnt work we went to the local company and paid for the car …

I have hired cars through Enjoy car hire several times and never been disappointed. The booking experience has been quick and efficient and the agents of the car hire firms honest and helpful. That has not always been my experience with …

Worst experience ever…
Disgusted with their unlawful insurance policy. They don’t tell you before booking that you MUST have a CREDIT card. …

Avoid!

We booked a car hire from Shannon Airport for £80, and also selected the ‘Excess …

I have been renting with enjoy car hire, if not mistaken, for the past six years. Always the better prices and no hidden fees. Everything you need to know is upfront. No surprises. They are honest company. Only thing I could say is, they …

I connected to the chats and managed to swap my manual for an automatic in under 2 minutes. Great service.

Who ever wants to use their service, please be aware of the payment options and conditions as there are many odd conditions that not obviously clear on their website you may discover later!!!!!!!! …

We couldn’t pick up a car due to a missinfomed agent at the pick up point. But the problem is that the customer service of enjoy car rental used all type of nonsense excuses to avoid giving us a refund on the reservation fee. So disappointing.

I was very happy with enjoytravel, they offer a good range of cars and suppliers

Worst experience. These guys are con-men. Booked a rental car and the quoted price was less than 1/3 of the actual cost presented to me at the airport. …

Simple to use website, with honest and clear terms and conditions. Our experience at the car pick up (Alamo at Madrid airport) was simple and easy; return was equally as problem free; service as described, worked without a hitch. Staff at the Alamo desk were professional and courteous too

Worst experience ever. It was easy to book however they work with very bad car rental partners which at the end they charged ridiculous amount for little marks that they found in the car and they made me filled paperwork that I needed to …

Absolutely disgusted with their policies. They don’t tell you before you book that you need to have a credit card. I paid them with visa debit and then couldn’t hire my car. So I ended up paying them £2.60 for something they couldn’t …

I had to get the main driver changed and Lucie was very helpful and rectified the situation without any issues. Would highly recommend!!

Simply great value and service.
A car hire system that I feel I can trust.
After five years, using various agencies, all booked through Enjoy car hire, I …

They deal with really dodgy car rental companies who make false claims and charges to your card. In my case they sneakily charged £385 for no reason (apparently they claimed I abandoned the car and lost the keys?). Enjoy didn’t seem bothered by this situation. In future I’ll just pay the extra to book with a reputable company.

I needed a name change at the last minute because I lost my license. Emilie helped me resolve this quickly which meant I didn’t lose my money, Thank you!

After happily paying the deposit of the car with my debit card, got to the car hire office to be denied it as I don’t own a credit card (nowhere in the booking process is this pointed out). As a result I was to paid double of the money for …

We have used this enjoy to book our hire in Spain, Portugal and Croatia. It’s our go-to company.

We have used Enjoy Car Hire for the past couple of years. They have always been very helpful, easy to deal with and a very reasonable price compared to other companies. …

Used Enjoy Car Hire to book a compact SUV (Renault Kadjar “or similar”) at the EuropCar office at the airport in Naples, Italy. We were traveling with our 3 kids (two of them teenagers), so we wanted a large backseat. Our voucher showed …

Don’t bother bad customer service. Booked my car hire for Monday 16th for…
Booked my car hire for Monday 16th for palma Majorca, Jet2 announced all flights were cancelled on Saturday I contacted them and was told I would not get a …

I had to change my booking due to illness, Enjoytravel customer support was very kind and helpful.

Enjoy Car Hire sourced a car for me in Portugal – they also sold me insurance which I didn’t fully understand. Admittedly, had I read all the small print and taken time to study the detail then the product was fully described – but the …

Went through from skysanner search for an estate car. Came up with a Renault Megante Estate/Wagon which I booked. Once I completed the booking and paid the deposit, the confirmation email and voucher was for a much smaller and cheaper …

This is a worthless company that i´ll never use again. And yes, i was endlessly careful about extra insurances wich i took and conditions, I´ve read it all. The company acted as some kind of broker for another rental company. The actual …

Found this website on the internet. Easy to use. Reasonable rates. Happy to have found a van that would give us what we needed.

Worst customer service and misleading fees. “Excess protection” is a waste of time as the actual rental company will charge you for actual insurance again anyway. …

As someone who travels across mainland Europe frequently, my first stop is always to the Enjoy Car Hire website for rental cars. A great, friendly and helpful team are always on standby to assist me with my needs. To top that, they offer extremely competitive rates with a list of top suppliers. Five Stars!!!