Ethiopian Airlines average reviews all over the web

2.2
Total Reviews 59

Average reviews from all platforms

Average Rating 2.2

Average reviews from all platforms

  • 5.0
    12
  • 4.0
    4
  • 3.0
    5
  • 2.0
    0
  • 1.0
    38
Ethiopian Airlines reviews breakdown:
Google
2.2
59

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59 Ethiopian Airlines reviews on Google

LF
len ferera 7 months ago on Google
( 5 out of 5 )

Your team’s expertise and knowledge of the local area allowed us to discover hidden gems and make the most of our time in Brussels. We appreciate your dedication and commitment to creating a memorable travel experience for us specially with hotel Pick up and drop

RL
RakDong Lim 7 months ago on Google
( 1 out of 5 )

Worst customer service I’ve ever experienced. Lost my baggage, makes no effort to find the bag for over a week & never picks up phone calls. Nobody seems to be responsible for anything. Absolutely ruined my honeymoon courtesy of their extremely poor service quality. Please avoid flying with Ethiopian Airlines at all cost

TF
Tanzania Fixer 7 months ago on Google
( 1 out of 5 )

A shame for the airline : if we don’t have problem to recommend @Ethiopian Airlines to our film crews, it’s not possible to recommend Paris desk, which is a VERY POOR representation of the company… Never answers the phone, pretend they …

GP
Gil Pl 7 months ago on Google
( 1 out of 5 )

Never fly with them – trust me.
They lie, try to do tricks to steal money from you and the service is the worse I’ve ever got in my life – slow and painful. …

NR
Nina R. Bailey Nina R. Bailey 7 months ago on Google
( 5 out of 5 )

Smile carve is best dental center of jaipur.

TA
Tedla Ababu 7 months ago on Google
( 3 out of 5 )

My flight exchange request was poorly handled😡 The rest of my exprience was okay 👍 …

NS
nabsoiti Soule 7 months ago on Google
( 5 out of 5 )

I love ethiopian airlines they do their Best to make their clients happy i always travel with

J
Joseph 7 months ago on Google
( 5 out of 5 )

This is the best service and beautiful service

GM
Gerry McGuire 7 months ago on Google
( 5 out of 5 )

Super big plane very helpful people take note this is African travel

KK
k k 7 months ago on Google
( 1 out of 5 )

Not professional! Bad people!

HM
Habtamu Mohammed 7 months ago on Google
( 5 out of 5 )

My airline…i like the servie

ME
Merveille ELANGA 7 months ago on Google
( 1 out of 5 )

If I could put no stars I would have.

Zero customer service. They damaged my daughter’s stroller and despite my reminders, no act …

CD
Christian D 7 months ago on Google
( 1 out of 5 )

To flee.
Bad flights.
Damage your luggage. …

OG
Olivier Gouiran 7 months ago on Google
( 1 out of 5 )

Malicious, incapable, dishonest here is what can define the customer service of this wooden company. My luggage was damaged and many items were stolen. According to article 17 of the Montreal Convention, the company must repay with a limit …

VH
Vianney Houette 7 months ago on Google
( 1 out of 5 )

Flight Paris – Johannesburg on 07/15/2022. Baggage lost more than 3 weeks ago. Many phone calls, many emails, I even physically traveled twice. Nobody answers, everyone doesn’t care, as if this company were just a big hall, all empty. Catastrophic customer service. Company to flee!

CH
Césile Heck 7 months ago on Google
( 1 out of 5 )

4 days late, 3 additional flights, suitcases put on a plane or I’m not.
These same suitcases given to third parties, without my consent. Denied return boarding if I …

CT
Cellia t 7 months ago on Google
( 1 out of 5 )

Plane not even cleaned I write to you live from my arrival in the takeoff to hell. Worst airline I have seen in my life! Dirty ! Dirty ! Dirty ! Round trip catastrophic! Stewardess unable to speak. No respect for minimum hygiene measures. NOTHING WILL LEAK

PK
paola koy ngara 7 months ago on Google
( 1 out of 5 )

Really disappointed with the company, being an international company, it should at least have agents speaking other languages ​​than English…
I lost a suitcase and I don’t know how to reach them…they don’t answer the phone and when you’re lucky enough to have them, they speak in English.

FC
Faïza CMD 7 months ago on Google
( 1 out of 5 )

Catastrophic!!
I want to change the date of my flight, I tried to do it online but for that I can only send an email to which nobody answers me and when I try to call the cu …

MM
Maguy MONTI 7 months ago on Google
( 1 out of 5 )

It is inadmissible to let customers wait online several times for billed calls with or without a response from customer service! It’s amazing though!!!!! If you put billed calls, at least take the trouble to pick up and respond to the customer’s complaint!!!!!

RB
R BEATS 7 months ago on Google
( 1 out of 5 )

Super bad service already that it is paying to call them they make us wait for hours without answering us it is inadmissible

ME
Morgane et Brice NGANDA 7 months ago on Google
( 1 out of 5 )

CATASTROPHIC is the most appropriate word!

I put one star just to validate my opinion.

The customer …

TM
Thibaut MARCILLOU 7 months ago on Google
( 4 out of 5 )

Not easy to get to the counter, friendly staff, they manage several companies.

RS
Rose-Arlette Some 7 months ago on Google
( 1 out of 5 )

Avoid, refund request not honored for more than 3 months, after more than 30 calls to customer service, as many emails and a visit today to this agency (which never answers the phone). I put one star because the agency cannot be given les …

JM
Jordy Moreira 7 months ago on Google
( 1 out of 5 )

It’s been a month I lost my suitcase no return I kill myself looking for contacts
If you do not provide the service, leave it to competent people, i.e. Westerners

OD
Oumar Diaby 7 months ago on Google
( 1 out of 5 )

Catastrophic, unspeakable, the worst company I have ever met, avoid having a problem with this company, the risk of losing your money is 99%. Since May 2020, I have been claiming my Covid19 ticket, so far nothing. I have everything, imp …

RS
rogers salam 7 months ago on Google
( 1 out of 5 )

Flight Paris – Libreville since June 4th and still not received my luggage… impossible to have someone online…. Impossible to do anything with this worse company they are present in France and are unable to speak French. I wonder wha …

CG
Chris Gk 7 months ago on Google
( 4 out of 5 )

Good service, friendly staff. On the other hand super hard to find and there is absolutely no orientation, not even a map in this so-called shopping center which is more of a shopping mall. I had to ask 4 or 5 traders to finally find it.

BT
Béatrice Tchawa 7 months ago on Google
( 1 out of 5 )

You would have given zero stars if it was technically possible. You are totally useless and incompetent. Pissing people off at the airport because you can’t read. No skills. Flee this company without thinking.

HJ
Hugo J 7 months ago on Google
( 1 out of 5 )

Catastrophic customer service.
Rarely answers the phone.
The agents in Adis Adeba speak very poor English all the time because the line is bad or …

JB
Jessica Bigey 7 months ago on Google
( 1 out of 5 )

I have just booked my plane ticket online, I made a mistake in the reservation because it was in English by reversing my first and last name and I am asked to pay 45€ to change! It is unacceptable especially since I can attest with …

H
Harmia 7 months ago on Google
( 4 out of 5 )

Offices difficult to find, you have to go into the shopping center and take an elevator hidden at the end of a corridor. It’s better to ask for directions the first time…
Depen …

ER
Eric RENAUD 7 months ago on Google
( 1 out of 5 )

Shameful customer service. The person on the phone was obnoxious and had absolutely no intention of helping me. To transfer

ND
[email protected] Diaby 7 months ago on Google
( 4 out of 5 )

I went to this agency because on the phone a travel consultant after putting on hold, hung up the phone. On the other hand, the person met at this agency is very professional,

PI
Pouchkar Ilia by pouchkar-creation 7 months ago on Google
( 3 out of 5 )

little precise information for extra luggage ….. on the website

here is a picture of the pricing

M
Melya 7 months ago on Google
( 1 out of 5 )

I called the surcharge number several times each time after 20 minutes it hangs up on its own without having a person on the line!!!

YB
yoan boris meye 7 months ago on Google
( 1 out of 5 )

Frankly hat I am at 8 € call and still no answer. For a paid number 08 it is very disappointing. One star because it was impossible not to put one

BA
Bint Aboubacar 7 months ago on Google
( 3 out of 5 )

Agency on the Champs-Elysées. Not very practical, ease of access less. Is inside a mall. I got a little lost. Apart from that, excellent service, request processed quickly and efficiently

RP
RENE PATRICK ALEKA REBIENOT 7 months ago on Google
( 1 out of 5 )

I called from France, their call center only speaks English. It’s unacceptable, incomprehensible. and to say that it is the oldest airline in Africa….

CT
Christelle Tchoufag 7 months ago on Google
( 5 out of 5 )

I had a great trip with part of your fleet. I recommend it although not doing a direct flight … I had all my luggage

OO
OF OF 7 months ago on Google
( 1 out of 5 )

Very disappointed with Ethiopian Airlines services, impossible to make a change online.

At …

FW
Fabrice WABO 7 months ago on Google
( 1 out of 5 )

One star because you can’t give them 0. For an 08, no one picks up and it’s quite annoying, especially when you urgently need information.

BD
BASSY DiALLO 7 months ago on Google
( 1 out of 5 )

Zero online customer service, a very long wait, poor reception, and no solution provided

AJ
Alexandre JUVIN 7 months ago on Google
( 1 out of 5 )

Detained by this company in Ethiopia for more than 5 days as part of the communication hiccup with the French government, without any information. I recommend that you absolutely choose another company.

PP
Pigment pygmées 7 months ago on Google
( 5 out of 5 )

Very welcoming and attentive, quality service.

FN
Francine Ndebeka 7 months ago on Google
( 5 out of 5 )

A better welcome and a peaceful journey in comfortable planes.

SB
Saran Buffon 7 months ago on Google
( 1 out of 5 )

It’s really thieves, several minutes of calling for a paying number and people to answer really bad.

AY
Abdallah YACOUB 7 months ago on Google
( 5 out of 5 )

Very beautiful

MD
madhy daach KIMPOUNI 7 months ago on Google
( 1 out of 5 )

good evening it’s Mr. KIMPOUNI I wanted to know for a passenger who leaves from Paris to Brazzaville to the right to how much lugg …

JS
JAMES SISI DEMBI 7 months ago on Google
( 5 out of 5 )

Good company for your travels impeccable services and good promotional ticket prices

FO
Franck Oyini 7 months ago on Google
( 1 out of 5 )

Impossible to have additional information on anything, change of ticket and/or additional baggage.

YM
yann mace 7 months ago on Google
( 1 out of 5 )

Probably the company where the cabin crew is the most unpleasant in the world. To flee !!!

AS
Aicha S 7 months ago on Google
( 1 out of 5 )

It’s an 08 and no one picks up the call.

DM
Djamalidine MAOULIDA 7 months ago on Google
( 5 out of 5 )

The agency that makes the pride of a conti …

AC
Aliamira Cilmi 7 months ago on Google
( 1 out of 5 )

Bad quality

TM
Tahamida Mze 7 months ago on Google
( 3 out of 5 )

Good welcom …

CM
Clarisse MICK 7 months ago on Google
( 3 out of 5 )

Not easy to find

MV
Maxime Verger 7 months ago on Google
( 1 out of 5 )

Endless wait

CS
Cyril St Barth 7 months ago on Google
( 1 out of 5 )

No answer

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