Flannels average reviews all over the web

3.1
Total Reviews 80

Average reviews from all platforms

Average Rating 3.1

Average reviews from all platforms

  • 5.0
    36
  • 4.0
    6
  • 3.0
    3
  • 2.0
    2
  • 1.0
    33
Flannels reviews breakdown:
Google
3.1
80

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80 Flannels reviews on Google

YG
Yuvi Gadham 3 months ago on Google
( 5 out of 5 )

Flannels on Oxford Street is an absolute must-visit for fashion enthusiasts. This upscale store is home to an extensive selection of high-end brands, making it a one-stop shop for luxury apparel and accessories. …

TS
T Siu 3 months ago on Google
( 4 out of 5 )

– Great exhibition space downstairs this flannel clothing store.
– surround screen experience.
– instagrammable and photo worthy! …

KS
Kuldeep Sapariya 3 months ago on Google
( 5 out of 5 )

Make sure to visit the immersive gallery in the store…with proper Art Deco style staircase and mind blowing exhibits on walls from digital artists, I lost the track of time. If you’re having an emotional day this maybe one of those spots …

MS
Marina Souza 3 months ago on Google
( 5 out of 5 )

This is what Flannels X is looking like during Renaissance by Beyoncé x Balmain exhibition. Serving looks and great music. Loved it

TT
Tom Tom 3 months ago on Google
( 1 out of 5 )

Would give less than one star ⭐️ if I could I have send a pair of shorts back due to being faulty Less than 3 months old. …

TO
Tayla Oliver 3 months ago on Google
( 2 out of 5 )

What a strange experience, visited the store in Oxford street went to the top floor where they sell the women clothing and accessories, the workers was leaning on the jewellery display unit looking at his fingers, wouldn’t even move when I …

CR
C R 3 months ago on Google
( 1 out of 5 )

Went one day and staff seemed a bit off putting, unfriendly and just standing around staring. Came back another day and they were making people queue up outside even though the store was pretty quiet inside, I think they’re trying to seem …

GR
Gerrard Russell 3 months ago on Google
( 5 out of 5 )

A Great Clothes Shop with high Class well known very fashionable clothes Trainers/Jackets/Trousers/Shirts and Accessories all Top Brand Items. And in the massive basement they hold many free installation events. Have a look around you will be sorely tempted to buy something!!!

PD
Paul Drohan 3 months ago on Google
( 1 out of 5 )

Online experience is one of the worst! Spend hundreds for slow delivery (thats also charged for) and time consuming returns process (must print out own labels etc). ASOS offer much better with free delivery if you spend even £10. …

A
Ashley 3 months ago on Google
( 5 out of 5 )

Went for the Beyoncé x Balmain exhibit and the layout is perfect for the constant flow of traffic. The line was long but moved pretty quickly with the help of a great security team. And I secured great merchandise!!

MK
Michael Kelly 3 months ago on Google
( 1 out of 5 )

Customer service is shockingly rubbish I had a order delivered while I wasn’t there and out for most of the night. Get back and it’s not left on the door step like photo shows I ask most of the neighbours no one’s taken it in. Start a …

金卺 3 months ago on Google
( 1 out of 5 )

Today me and my friends go to Flannels for shopping.On the second floor, I tried on a cloths for women’s wear and then returned it to the saleswoman. My friend asked the price of a Balenciaga bag. At that time, the black saleswoman was …

ZH
Zoe Hawke 3 months ago on Google
( 1 out of 5 )

Bought a £650 pair of boots online that were delivered to the wrong address. The courier won’t give me the address due to data protection! Reported immediately to Flannels. 4 weeks later this has still not been resolved between Flannels and …

FI
F Islam they-them 3 months ago on Google
( 1 out of 5 )

😩 zero staff attention. I went Wednesday 7pm. They were too busy with the event down stairs. Terrible layout also. This is why i always shop online now. People are tired, they want to go home lol they dont care about us lastminute shoppers. …

BS
Belema Sikabofori 3 months ago on Google
( 4 out of 5 )

Went so see the Renaissance pop up which was fantastic. The security let me in with my suitcase as well which I didn’t think they would.

AS
Abby Sophy 3 months ago on Google
( 1 out of 5 )

Strangest shopping experience I’ve ever had at their Oxford street shop. The rudest staff Ive ever come across, and for absolutely no reason? Will never shop there again.

KB
Kul Bajar 3 months ago on Google
( 5 out of 5 )

What a fantastic service from the young gentleman: Phoenix was brilliant from start to finish. Going the extra mile to find the right sizing and style advice. He has great product knowledge and is a pleasure to interact with, he is a natural and a great salesman! 5 stars all around !!!

MR
Mama R 3 months ago on Google
( 1 out of 5 )

Good store and good customer service, but the biggest problem is getting deliveries. You have to get everything delivered to the store or you will never get your parcels. I don’t understand why they keep using such a bad and unreliable …

MK
Martin Kolev 3 months ago on Google
( 1 out of 5 )

I bought sneakers from them through the website, but I got the size wrong and asked to return them. I went to their store in London and they told me to send them by courier to them… on their website it says that it can be returned to the …

VT
vojtech tokar 3 months ago on Google
( 1 out of 5 )

Sent a damaged item!! Emailed numerous times, with zero outcome, trying to blame me stating I’ve caused the damage?! So now left with a damaged T-shirt worth £460! Thank you Flannels!!!

YS
YASH SARAF 3 months ago on Google
( 1 out of 5 )

The store staff was too rude, literally every one. I asked for a bag the guy is like “do u hear urself?”, another guy is chewing gum while talking and is not vocally responsive. They act like they own the store. I was being criticised for trying items too many times.

AK
Afshan Khan 3 months ago on Google
( 5 out of 5 )

Ruben the store manager went out of his way to help us, very polite and courteous, patient. It was my first time at this store and will definitely be back, thank you Ruben 🙂

SL
Shy Lowpski 3 months ago on Google
( 5 out of 5 )

Very executive shopping experience to day the least! I was greeted at the door and wished a warming farewell by a very well mannered doorman. Shopping assistants were very considerate and attentive of my needs on any day I’ve shopped there. …

K
Kels 3 months ago on Google
( 5 out of 5 )

Amazing service, I am really sorry I can not remember the young black gentleman’s name who helped me.
However he had a lovely name I think from SA. Anyway his service was 10/10. He …

FA
FAYEZ ALDOSARI 3 months ago on Google
( 5 out of 5 )

Today Mr Omar( FLANNELS , Oxford Circus Manager) was very helpful and professional , as he solved our problem in tracing our delayed order & managed to follow up & get it for us. Without his help, we had to travel without our items. He …

AT
alex the great 3 months ago on Google
( 3 out of 5 )

Customer service is bad. Really feels unconfortable. But the choice is good and prices are resonable.

XC
Xu Coco 3 months ago on Google
( 1 out of 5 )

costumer service is a total joke.
My reasons:
1. the delivery company DPD they chose to work with, left my parcel un-attended …

IS
Irfan Shah 3 months ago on Google
( 5 out of 5 )

Had a great experience on Thursday managed to get what I need thanks to amazing customer service from Mzi and Hamad! Thank you both

��
Миша Терехин 3 months ago on Google
( 1 out of 5 )

Situation
I bought shoes and was waiting for them more then 6 days, even when their official website says that you can get your parcel on next day. …

HK
HJ K 3 months ago on Google
( 5 out of 5 )

Always had a great experience at Flannels Oxford st! Especially the manager, Omer, was so helpful and pleasant. The store was very clean and well-organized. Great place to shop! Will visit again soon.

E
E 3 months ago on Google
( 5 out of 5 )

Omar Ruben Hammad provided great customer service. Great banter and quick and comforting. Will definitely be visiting again!

HG
Hasan Gaffar 3 months ago on Google
( 1 out of 5 )

The staff here especially the manager need training on what customer service is. Really poor service as I was looking to buy a couple of designer garments. Manager was very rude and speaking to me in such a rude and disrespectful tone that …

RC
Reginald Coleman 3 months ago on Google
( 5 out of 5 )

Went there for the Beyoncé Renaissance tour pop up collection.

M
M 3 months ago on Google
( 1 out of 5 )

Awfull stuff. Poor customers service. Never return to this store. It is better to find the same brands in Harrods or Selfridges!!!

LS
Lilian Song 3 months ago on Google
( 5 out of 5 )

Got my dream Balenciaga denim jacket for only £489!! 🤩

I’ve been craving for this Balenciaga embroidered denim jacket for ages. So so …

AM
Amina Marzouki 3 months ago on Google
( 3 out of 5 )

Expensive! However, if you like unique pieces and designer then you should have a look at the store.

RR
rifi rudy 3 months ago on Google
( 5 out of 5 )

Today I went with my sister and my best friend and we’ve been served by Omah. He was really nice and kind, we were really happy as well with our purchases. We purchase more stuff in the future. …

TA
Tuheen Akhtar 3 months ago on Google
( 5 out of 5 )

I came to Flannels in Oxford Street a few weeks ago as I needed to pick something up very last minute. I made a order in store (so it is delivered to me) and was served by Zanson. I left the store and later realised I wanted something …

IK
ini Kam 3 months ago on Google
( 4 out of 5 )

Good clothes, if some a little mad! Person that served me was friendly and helpful.

B&
Breinbye & Rotototo 3 months ago on Google
( 5 out of 5 )

I had the best treatment today from Omah (from Congo) . He was super helpful , he helped us find every item we nedeed in less that literally 20 min. We will be coming back for sure. He needs to be recognised for his professionalism as well.

CF
Char Finn 3 months ago on Google
( 1 out of 5 )

We were celebrating my sons 18th Birthday in London with family, and so visited Oxford Street as we have done so many times before, however never have I encountered such rude, aggressive and intimidating behaviour from a retail staff member …

ES
Ewan Scott 3 months ago on Google
( 5 out of 5 )

From the moment we entered the store Omar the manager took great care of us. His knowledge of brands & style was incredible. Thanks again Omar, cannot wait to be back.

QW
Qario World 3 months ago on Google
( 5 out of 5 )

Always a good experience when I go into flannels Oxford street.

Went there as I had a problem with my purchase I bought …

BD
Brian Douglas 3 months ago on Google
( 4 out of 5 )

Lots of designer brands and great selection of goods. Only complaint is that any returns are at the customer’s expense which is unusual these days. I returned a pair of boots and paid £27 Royal Mail Special Delivery due to weight and to get sufficient compensation cover. Will know for next time!

A
Ayçin 3 months ago on Google
( 5 out of 5 )

There was a nice digital exhibition downstairs. It was free of charge.

SP
Shaun Pitkin 3 months ago on Google
( 4 out of 5 )

Beautiful shop inside the best Flannels I’ve been in and the staff were very pleasant

LK
Lauren Kelly 3 months ago on Google
( 1 out of 5 )

I bought a pair of vivienne Westwood earrings about three weeks ago. The quality of the product is atrocious as they snapped after 2weeks. I have been trying to contact the store for either replacement or refund but they have been useless and not gotten back to me whatsoever. You would expect more as these earrings were £75!!!!

F
Faye 3 months ago on Google
( 1 out of 5 )

Extremely hostile environment and unfriendly staff. I was told off for taking a sip of water. I’d just come from Liberty where I’d walked around with a coffee for ages and no one batted an eyelid. Not sure who Flannels think they are… No …

CS
Chantelle Skyers 3 months ago on Google
( 1 out of 5 )

The customer service is poor the stuff stand around talking to each other. Also instead of finding the size I need staff member asked me if I want to buy it , with a rude attitude instead of finding me correct size she took the top out my …

IB
Inaaya B 3 months ago on Google
( 5 out of 5 )

Had a great experience at Flannels The store manager was super helpful. I went in with the intention to buy a product which was on sale online however I hadn’t realised that it wasn’t on sale in store. Despite this, the store manager called Omer price matched with the online price. Overall a great experience. Thank you!

HA
hassan ali 3 months ago on Google
( 5 out of 5 )

Very helpful, warm and attentive staff, Sheyna especially went out of her way to help with my order which was quite complicated. I really appreciated the service and I am encouraged to return simply because of it.

KH
K H 3 months ago on Google
( 1 out of 5 )

Staff member lies one you can return item and get money back when item was purchased and at returning times they said you can only get voucher.

CC
Cillian Chapon 3 months ago on Google
( 5 out of 5 )

recently took a trip to London and whilst i was there went into flannels to buy my son some new clothes however the handheld stock checking device wasn’t working but the workers who i believes names were Hamad and Zansan were extremely …

MN
Mrs N 3 months ago on Google
( 1 out of 5 )

Appalling security staff.Been in here a few times before and as place is always deserted you feel too uncomfortable to look at anything or wander around the store as security guard follows you around. Was too afraid to touch anything and …

SS
Stephen Schouten 3 months ago on Google
( 1 out of 5 )

Very poor customer service following the purchase of shoes with a manufacturing fault. Wouldn’t shop here again, and would advise others not too. If you do purchase here, use a credit card for added protection, but it’s honestly not worth the hassle

CO
Charlie O’Brien 3 months ago on Google
( 5 out of 5 )

Shopping for my 18th birthday in London and encountered excellent customer service with Omar at Flannels on Oxford Street. He was especially helpful with helping me with sizes and finding different products to meet my wishes

ZL
Zuzanna L 3 months ago on Google
( 1 out of 5 )

Awful experience. I bought the shoes before lockdown and the color just went off. I went to the store and wanted to make a complaint. They didn’t accept it because I bought it in a different location and I didn’t have the box… who keeps …

JM
James Mcgann 3 months ago on Google
( 1 out of 5 )

Absolutely shocking. Went in today to buy my partner some clothes for her birthday. They had closed the downstairs women’s department. No apology or reason!! Usually shop here but never again

BW
Beauty Withabitofsparkle 3 months ago on Google
( 5 out of 5 )

Such amazing designer clothing and footwear store… lovely man served me name was Josh ….absolutely excellent service

AS
Andrew Smith 3 months ago on Google
( 5 out of 5 )

Very nice store. Good layout and a lot of nice items. Staff are friendly and not pushy. They found a Vivienne Westwood top in the size I wanted and you are able to try items on. Unlike some stores there is a good selection for both men and women.

K
Karenza 3 months ago on Google
( 1 out of 5 )

Please make sure to price check your items online. I picked out some off white earrings from the cabinet that were priced at £185. I spoke to the lady maager and she took them to the till and asked me for £345 which wasn’t the price stated. …

TS
Tob S 3 months ago on Google
( 5 out of 5 )

Nice 3D play

SB
stan bradshaw 3 months ago on Google
( 4 out of 5 )

had to return an item which was purchased online, as the security tag was left on. …

AL
Antonia Lehane 3 months ago on Google
( 5 out of 5 )

Best staff ever – really helpful and go beyond to help. Good selection. The best flannels store out there

MW
Michael Willison 3 months ago on Google
( 5 out of 5 )

Was double charged here due to my own mistake pulling my card out early and The team at flannels London ( especially Omar ) was great in helping me get my refund! Have no problem shopping with them again.

�H
Ásgeir Helgi Magnússon 3 months ago on Google
( 3 out of 5 )

A slight letdown… had previously been to Flannels in Brighton, which was great

AM
Alexander Morrison 3 months ago on Google
( 5 out of 5 )

Went in for a look around with no intention of buying anything, then I was greeted by a friendly sales person named Dayrian “I think” who was friendly and attentive, now my wallet is significantly lighter and my wardrobe fuller. Thanks to all the staff but especially the young man aforementioned.

BB
Benny Boy Ent 3 months ago on Google
( 5 out of 5 )

The store is super modern with a chic design and a well curated mix of high end fashion accessories, shoes and apparel. The staff are very friendly, professional and knowledgeable. The store director did a fantastic job with the vision of …

DB
Dendelion Blu 3 months ago on Google
( 1 out of 5 )

Awful experience. They make you feel unwelcome. I shop at even far more expensive shops and everybody always makes me feel at home. These people are snobby for no reason. Awful attitude. I recommend going to Selfridges for the same brands, …

JB
Jake BM 3 months ago on Google
( 1 out of 5 )

Everything’s pretty marked up and the staff are pretty useless. Asked one guy if they had a hoodie in my size the guy said yes just to tell me 20 mins later that they don’t actually have it. Also got the price wrong on one of my mates items

KM
Kevin Marshall 3 months ago on Google
( 5 out of 5 )

Received impeccable customer service from The store manager, Omar.
Great vibe and atmosphere, definitely coming back.

SU
So Urmston 3 months ago on Google
( 2 out of 5 )

This is review re how I personally ‘felt’ after shopping in this store.

It takes a lot for me to give a review like this, so I hope the company can take …

SR
Stojan Radulovic 3 months ago on Google
( 1 out of 5 )

Bad bad service by Anita on 21st July’22 from around 2pm for 10,15mins…Will be back Monday 25/07/’22 for my ordered top or to see Oxford Street Flannels manager or boss…expecting your calls Saturday morning & Monday morning Flannels staff members…Stoyan

JL
Jonathon Loizou 3 months ago on Google
( 5 out of 5 )

I use the Flannels website a lot and have been to the old and new Newcastle stores but had never been to the new London store. …

LP
Lloyd Paternott 3 months ago on Google
( 5 out of 5 )

What a place! You can’t help to be impressed when you walk in. Looks like a 6*embers club and with people like Omar and Chrizzie working there it’s not a daunting place like most around this price range. Normally I feel super awkward in …

T
Tom 3 months ago on Google
( 1 out of 5 )

Poor customer service. For some reason, an item ordered to the store cannot be returned to the store , even though I tried it on then and there and asked to return it. Then you have to pay for your return postage. (also have to pay £6 to have items delivered to the store which is just a money maker). Not a good shop, won’t use again.

LF
Liv Foged 3 months ago on Google
( 5 out of 5 )

Great service, knowledgable staff, friendly through out the store – got asked if I like water while browsing. It’s great to see a different type of Fashion Designer, that target a different customer than what is offered in the other end of Oxford Street.

RC
Rosi Cornwell 3 months ago on Google
( 1 out of 5 )

Do not go here if you want to leave feeling happy and not judged! My boyfriend went into Flannels and I wanted to wait outside as it is far to posh for me, but he told me to come in, so I did. He was browsing around and I looked at the mens …

AU
Alina Urzica 3 months ago on Google
( 1 out of 5 )

I purchased a pair of Giuseppe Zanotti trainers from this store. At home, I realised one of the shoes was worn so before coming back I called the store to confirm they have another pair, my number to exchange them and they confirmed. Once …

RM
Ryan Matthews 3 months ago on Google
( 1 out of 5 )

Really bad service,other than the security guard who was lovely. Went in to buy some Vivienne Westwood items and ignored. Staff not wearing masks. Beautiful shop shame the staff are just so poor running it.

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