Flannels reviews

Flannels on Oxford Street is an absolute must-visit for fashion enthusiasts. This upscale store is home to an extensive selection of high-end brands, making it a one-stop shop for luxury apparel and accessories. …

– Great exhibition space downstairs this flannel clothing store.
– surround screen experience.
– instagrammable and photo worthy! …

Make sure to visit the immersive gallery in the store…with proper Art Deco style staircase and mind blowing exhibits on walls from digital artists, I lost the track of time. If you’re having an emotional day this maybe one of those spots …

This is what Flannels X is looking like during Renaissance by Beyoncé x Balmain exhibition. Serving looks and great music. Loved it

Would give less than one star ⭐️ if I could I have send a pair of shorts back due to being faulty Less than 3 months old. …

What a strange experience, visited the store in Oxford street went to the top floor where they sell the women clothing and accessories, the workers was leaning on the jewellery display unit looking at his fingers, wouldn’t even move when I …

Went one day and staff seemed a bit off putting, unfriendly and just standing around staring. Came back another day and they were making people queue up outside even though the store was pretty quiet inside, I think they’re trying to seem …

A Great Clothes Shop with high Class well known very fashionable clothes Trainers/Jackets/Trousers/Shirts and Accessories all Top Brand Items. And in the massive basement they hold many free installation events. Have a look around you will be sorely tempted to buy something!!!

Online experience is one of the worst! Spend hundreds for slow delivery (thats also charged for) and time consuming returns process (must print out own labels etc). ASOS offer much better with free delivery if you spend even £10. …

Went for the Beyoncé x Balmain exhibit and the layout is perfect for the constant flow of traffic. The line was long but moved pretty quickly with the help of a great security team. And I secured great merchandise!!

Customer service is shockingly rubbish I had a order delivered while I wasn’t there and out for most of the night. Get back and it’s not left on the door step like photo shows I ask most of the neighbours no one’s taken it in. Start a …

Today me and my friends go to Flannels for shopping.On the second floor, I tried on a cloths for women’s wear and then returned it to the saleswoman. My friend asked the price of a Balenciaga bag. At that time, the black saleswoman was …

Bought a £650 pair of boots online that were delivered to the wrong address. The courier won’t give me the address due to data protection! Reported immediately to Flannels. 4 weeks later this has still not been resolved between Flannels and …

😩 zero staff attention. I went Wednesday 7pm. They were too busy with the event down stairs. Terrible layout also. This is why i always shop online now. People are tired, they want to go home lol they dont care about us lastminute shoppers. …

Went so see the Renaissance pop up which was fantastic. The security let me in with my suitcase as well which I didn’t think they would.

Strangest shopping experience I’ve ever had at their Oxford street shop. The rudest staff Ive ever come across, and for absolutely no reason? Will never shop there again.

What a fantastic service from the young gentleman: Phoenix was brilliant from start to finish. Going the extra mile to find the right sizing and style advice. He has great product knowledge and is a pleasure to interact with, he is a natural and a great salesman! 5 stars all around !!!

Good store and good customer service, but the biggest problem is getting deliveries. You have to get everything delivered to the store or you will never get your parcels. I don’t understand why they keep using such a bad and unreliable …

I bought sneakers from them through the website, but I got the size wrong and asked to return them. I went to their store in London and they told me to send them by courier to them… on their website it says that it can be returned to the …

Sent a damaged item!! Emailed numerous times, with zero outcome, trying to blame me stating I’ve caused the damage?! So now left with a damaged T-shirt worth £460! Thank you Flannels!!!

The store staff was too rude, literally every one. I asked for a bag the guy is like “do u hear urself?”, another guy is chewing gum while talking and is not vocally responsive. They act like they own the store. I was being criticised for trying items too many times.

Ruben the store manager went out of his way to help us, very polite and courteous, patient. It was my first time at this store and will definitely be back, thank you Ruben 🙂

Very executive shopping experience to day the least! I was greeted at the door and wished a warming farewell by a very well mannered doorman. Shopping assistants were very considerate and attentive of my needs on any day I’ve shopped there. …

Amazing service, I am really sorry I can not remember the young black gentleman’s name who helped me.
However he had a lovely name I think from SA. Anyway his service was 10/10. He …

Today Mr Omar( FLANNELS , Oxford Circus Manager) was very helpful and professional , as he solved our problem in tracing our delayed order & managed to follow up & get it for us. Without his help, we had to travel without our items. He …

Customer service is bad. Really feels unconfortable. But the choice is good and prices are resonable.

costumer service is a total joke.
My reasons:
1. the delivery company DPD they chose to work with, left my parcel un-attended …

Had a great experience on Thursday managed to get what I need thanks to amazing customer service from Mzi and Hamad! Thank you both

Situation
I bought shoes and was waiting for them more then 6 days, even when their official website says that you can get your parcel on next day. …

Always had a great experience at Flannels Oxford st! Especially the manager, Omer, was so helpful and pleasant. The store was very clean and well-organized. Great place to shop! Will visit again soon.

Omar Ruben Hammad provided great customer service. Great banter and quick and comforting. Will definitely be visiting again!

The staff here especially the manager need training on what customer service is. Really poor service as I was looking to buy a couple of designer garments. Manager was very rude and speaking to me in such a rude and disrespectful tone that …

Went there for the Beyoncé Renaissance tour pop up collection.

Awfull stuff. Poor customers service. Never return to this store. It is better to find the same brands in Harrods or Selfridges!!!

Got my dream Balenciaga denim jacket for only £489!! 🤩

I’ve been craving for this Balenciaga embroidered denim jacket for ages. So so …

Expensive! However, if you like unique pieces and designer then you should have a look at the store.

Today I went with my sister and my best friend and we’ve been served by Omah. He was really nice and kind, we were really happy as well with our purchases. We purchase more stuff in the future. …

I came to Flannels in Oxford Street a few weeks ago as I needed to pick something up very last minute. I made a order in store (so it is delivered to me) and was served by Zanson. I left the store and later realised I wanted something …

Good clothes, if some a little mad! Person that served me was friendly and helpful.

I had the best treatment today from Omah (from Congo) . He was super helpful , he helped us find every item we nedeed in less that literally 20 min. We will be coming back for sure. He needs to be recognised for his professionalism as well.

We were celebrating my sons 18th Birthday in London with family, and so visited Oxford Street as we have done so many times before, however never have I encountered such rude, aggressive and intimidating behaviour from a retail staff member …

From the moment we entered the store Omar the manager took great care of us. His knowledge of brands & style was incredible. Thanks again Omar, cannot wait to be back.

Always a good experience when I go into flannels Oxford street.

Went there as I had a problem with my purchase I bought …

Lots of designer brands and great selection of goods. Only complaint is that any returns are at the customer’s expense which is unusual these days. I returned a pair of boots and paid £27 Royal Mail Special Delivery due to weight and to get sufficient compensation cover. Will know for next time!

There was a nice digital exhibition downstairs. It was free of charge.

Beautiful shop inside the best Flannels I’ve been in and the staff were very pleasant

I bought a pair of vivienne Westwood earrings about three weeks ago. The quality of the product is atrocious as they snapped after 2weeks. I have been trying to contact the store for either replacement or refund but they have been useless and not gotten back to me whatsoever. You would expect more as these earrings were £75!!!!

Extremely hostile environment and unfriendly staff. I was told off for taking a sip of water. I’d just come from Liberty where I’d walked around with a coffee for ages and no one batted an eyelid. Not sure who Flannels think they are… No …

The customer service is poor the stuff stand around talking to each other. Also instead of finding the size I need staff member asked me if I want to buy it , with a rude attitude instead of finding me correct size she took the top out my …

Had a great experience at Flannels The store manager was super helpful. I went in with the intention to buy a product which was on sale online however I hadn’t realised that it wasn’t on sale in store. Despite this, the store manager called Omer price matched with the online price. Overall a great experience. Thank you!

Very helpful, warm and attentive staff, Sheyna especially went out of her way to help with my order which was quite complicated. I really appreciated the service and I am encouraged to return simply because of it.

Staff member lies one you can return item and get money back when item was purchased and at returning times they said you can only get voucher.

recently took a trip to London and whilst i was there went into flannels to buy my son some new clothes however the handheld stock checking device wasn’t working but the workers who i believes names were Hamad and Zansan were extremely …

Appalling security staff.Been in here a few times before and as place is always deserted you feel too uncomfortable to look at anything or wander around the store as security guard follows you around. Was too afraid to touch anything and …

Very poor customer service following the purchase of shoes with a manufacturing fault. Wouldn’t shop here again, and would advise others not too. If you do purchase here, use a credit card for added protection, but it’s honestly not worth the hassle

Shopping for my 18th birthday in London and encountered excellent customer service with Omar at Flannels on Oxford Street. He was especially helpful with helping me with sizes and finding different products to meet my wishes

Awful experience. I bought the shoes before lockdown and the color just went off. I went to the store and wanted to make a complaint. They didn’t accept it because I bought it in a different location and I didn’t have the box… who keeps …

Absolutely shocking. Went in today to buy my partner some clothes for her birthday. They had closed the downstairs women’s department. No apology or reason!! Usually shop here but never again

Such amazing designer clothing and footwear store… lovely man served me name was Josh ….absolutely excellent service

Very nice store. Good layout and a lot of nice items. Staff are friendly and not pushy. They found a Vivienne Westwood top in the size I wanted and you are able to try items on. Unlike some stores there is a good selection for both men and women.

Please make sure to price check your items online. I picked out some off white earrings from the cabinet that were priced at £185. I spoke to the lady maager and she took them to the till and asked me for £345 which wasn’t the price stated. …

Nice 3D play

had to return an item which was purchased online, as the security tag was left on. …

Best staff ever – really helpful and go beyond to help. Good selection. The best flannels store out there

Was double charged here due to my own mistake pulling my card out early and The team at flannels London ( especially Omar ) was great in helping me get my refund! Have no problem shopping with them again.

A slight letdown… had previously been to Flannels in Brighton, which was great

Went in for a look around with no intention of buying anything, then I was greeted by a friendly sales person named Dayrian “I think” who was friendly and attentive, now my wallet is significantly lighter and my wardrobe fuller. Thanks to all the staff but especially the young man aforementioned.

The store is super modern with a chic design and a well curated mix of high end fashion accessories, shoes and apparel. The staff are very friendly, professional and knowledgeable. The store director did a fantastic job with the vision of …

Awful experience. They make you feel unwelcome. I shop at even far more expensive shops and everybody always makes me feel at home. These people are snobby for no reason. Awful attitude. I recommend going to Selfridges for the same brands, …

Everything’s pretty marked up and the staff are pretty useless. Asked one guy if they had a hoodie in my size the guy said yes just to tell me 20 mins later that they don’t actually have it. Also got the price wrong on one of my mates items

Received impeccable customer service from The store manager, Omar.
Great vibe and atmosphere, definitely coming back.

This is review re how I personally ‘felt’ after shopping in this store.

It takes a lot for me to give a review like this, so I hope the company can take …

Bad bad service by Anita on 21st July’22 from around 2pm for 10,15mins…Will be back Monday 25/07/’22 for my ordered top or to see Oxford Street Flannels manager or boss…expecting your calls Saturday morning & Monday morning Flannels staff members…Stoyan

I use the Flannels website a lot and have been to the old and new Newcastle stores but had never been to the new London store. …

What a place! You can’t help to be impressed when you walk in. Looks like a 6*embers club and with people like Omar and Chrizzie working there it’s not a daunting place like most around this price range. Normally I feel super awkward in …

Poor customer service. For some reason, an item ordered to the store cannot be returned to the store , even though I tried it on then and there and asked to return it. Then you have to pay for your return postage. (also have to pay £6 to have items delivered to the store which is just a money maker). Not a good shop, won’t use again.

Great service, knowledgable staff, friendly through out the store – got asked if I like water while browsing. It’s great to see a different type of Fashion Designer, that target a different customer than what is offered in the other end of Oxford Street.

Do not go here if you want to leave feeling happy and not judged! My boyfriend went into Flannels and I wanted to wait outside as it is far to posh for me, but he told me to come in, so I did. He was browsing around and I looked at the mens …

I purchased a pair of Giuseppe Zanotti trainers from this store. At home, I realised one of the shoes was worn so before coming back I called the store to confirm they have another pair, my number to exchange them and they confirmed. Once …

Really bad service,other than the security guard who was lovely. Went in to buy some Vivienne Westwood items and ignored. Staff not wearing masks. Beautiful shop shame the staff are just so poor running it.