Fortnum & Mason average reviews all over the web

4.7
Total Reviews 90

Average reviews from all platforms

Average Rating 4.7

Average reviews from all platforms

  • 5.0
    73
  • 4.0
    11
  • 3.0
    5
  • 2.0
    0
  • 1.0
    1
Fortnum & Mason reviews breakdown:
Google
4.7
90

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90 Fortnum & Mason reviews on Google

O
Osama 7 months ago on Google
( 5 out of 5 )

All the varieties of tea, biscuits, and chocolates you could imagine. We had a great time exploring this store and looking at all the options. It’s a great option for tourists looking for gifts for friends and family back home. There really …

JB
Jon Bayless 7 months ago on Google
( 5 out of 5 )

What a wonderful experience! Tea at Fortnum and Mason was one of the best dining experiences I have ever had. The food was excellent and plentiful and the service was skilled, friendly, enthusiastic and kind. …

PG
Petal Granville 7 months ago on Google
( 5 out of 5 )

Took my mum for afternoon tea as her birthday treat and it was amazing! The entire experience is second to none!! Thank you to the staff that made it a special day and they even gave mum a little birthday cake 🧁 with a candle on it she felt …

KC
Kim Clarkson 7 months ago on Google
( 5 out of 5 )

Beautiful store and worth the trip from the US. The Queen’s Jubilee Tea was lovely. My server, Mari Anne, was delightful. I love the tea she recommended, Countess Gray. As for the store itself, I could spend all day there. It was amazing!! …

DS
D S 7 months ago on Google
( 5 out of 5 )

Probably the most spectacular tea shop in the world. It’s a jewel box full of fantastic and high quality items. There are many floors with a food hall in the basement, the upper floors have high class tea rooms and perfumes and overall the …

SL
steven lim 7 months ago on Google
( 4 out of 5 )

We always drop by when in London to buy jams and teas, and this time was no exception. …

JG
John Giacalone 7 months ago on Google
( 4 out of 5 )

Worth doing once. The tea and sandwiches are wonderful. The space is beautiful. The only reason why it’s four stars and not 5 is because it does feel a bit formulaic and machine like. I would recommend coming here for a scene and to experience afternoon tea and then seek out a more local approach to a splendid pastime.

RB
Ros B 7 months ago on Google
( 5 out of 5 )

This is an awesome tea-centric store! I probably would have spent an entire day here and the entire contents of my wallet if I had the chance. …

OR
Omar Rachid 7 months ago on Google
( 5 out of 5 )

This is one of my favorite stores to visit while in London.

It’s the ideal place to buy assortments of tea, tea serving sets, gifts, …

RM
R Miah 7 months ago on Google
( 4 out of 5 )

It’s that time of year again, when the West End streets of London and famous shopping stores are covered with sparkling Christmas lights. A tradition that has occurred since 1954. …

JN
Jennifer Newell 7 months ago on Google
( 5 out of 5 )

This place is a gem. As I stepped through the door, it felt as if I was going back in time. The displays of confectionery and aromatherapy scents all around did it for me. I couldn’t leave without purchasing a few musical tin biscuits. The …

S
Sebastian 7 months ago on Google
( 3 out of 5 )

Fortnum & Mason is kind of an institution in London, famous for their tea, the cookies and for serving excellent traditional afternoon tea.
I have been recommended to not only visit the shop, but also to enjoy the High …

BS
B Smith 7 months ago on Google
( 5 out of 5 )

Had lunch here today. Everything was good and staff were really attentive. Food was tasty. Shopped the store after having lunch. The merchandise was high quality items and a really great selection of so many things. To name a few: candies, honeys, cologne, china, cooking tools etc.

P
Phoebe 7 months ago on Google
( 4 out of 5 )

Afternoon tea here is fairly priced but you must allot at least 2 hours to fully enjoy the whole experience. The sandwiches are very good, scones are okay but the cakes were too much. The whole service was also okay, nothing exceptional and …

LC
Lajbanti Chakraborty 7 months ago on Google
( 5 out of 5 )

This store is worth visit if you have some spare time. Huge store with 3 floors. Brilliant variety of Teas, coffee, chocolate, cookies, cheese, wines… with beautiful sitting space to relish them as well. I loved the make your own tea experience. Quite a rush as I visited around Christmas. It looks brilliant.

SA
Sarah Alghamdi 7 months ago on Google
( 5 out of 5 )

This store is definitely unique. So many products and floors. I came here to get some tea, biscuits, and chocolate and it was good. Even during busy times staff is helpful and doing their best. …

DB
Duncan Beddows 7 months ago on Google
( 5 out of 5 )

We booed for afternoon tea, although it was nearer tea time. Nice choice of menus from traditional afternoon tea to more of an evening meal. Big range of teas and other drinks to wash it all down with. Service was excellent making for a …

DF
David Fenech 7 months ago on Google
( 5 out of 5 )

Extreme luxury in all matters of fine food – WOW. Posh it appears and posh it is. This is an institution and not a food store and I can only say that it is a very special place to visit – a foodie’s Mecca. Quality is never in question. Food …

MI
Mohammed Ibrahim 7 months ago on Google
( 5 out of 5 )

Despite my visit to London several times in the past, this was my first time to know about this place. I came to see it and it really worth the visit. It appears to me as if it is a small version of Harrods. It has multiple floors of high quality food, goods and products.

NS
Nusynasy S 7 months ago on Google
( 5 out of 5 )

Most elegant ( and expensive) department store where the customer really counts. I love the old fashioned customer service here. The store is beautiful, every part is a surprise. Must visit and get an iconic tinned biscuit.

CV
Caitlin Van Dyke 7 months ago on Google
( 5 out of 5 )

A beautifully decorated store with tons of selection. The tea, candy and cookies I got there were delicious and traveled well. The staff were helpful and very informative. I will definitely recommend this place for both the merchandise and the experience

PK
Peter KCN London 7 months ago on Google
( 5 out of 5 )

A wonderful store with some professional and decent staff. Female staffs were great. Males could be improved. …

ZB
Zuzana Ba 7 months ago on Google
( 5 out of 5 )

What an amazing place! This is one of my favourite stores in London.

It’s the ideal place to buy assortments of tea, tea serving sets, gifts, …

SD
Steve D 7 months ago on Google
( 5 out of 5 )

The place for Tea!! People may think it’s for posh people when it truly is not!! If you are a lover of tea, I highly recommend loose leaf royal blend or even push the boat out and make your own. Even if you are a tourist you have to call …

MV
Martha Vino 7 months ago on Google
( 5 out of 5 )

Superb service, make you feel part of the Royal family.
All the jubilee decoration is enchanting. …

VC
Venetia Cattroll 7 months ago on Google
( 5 out of 5 )

Great place really nice selection of teas and Jams and preserves. Plenty of eating places inside including ice cream parlour and the afternoon tea restaurant upstairs. Lots of Coronation of King Charles III teas and biscuits. Such a lovely …

MO
Markus Oberlaender 7 months ago on Google
( 5 out of 5 )

That is for sure a MUST-visit when you are in London! Fantastic tea-selection in the best quality you can get! The Click & Collect service is fantastic! You order online and let it ship to the Fortnum & Mason store. That’s what I did when I …

DP
Deepa Pardasani 7 months ago on Google
( 5 out of 5 )

Gorgeous store 🏬 with luxury products for perfect tea time 🫖. Try their Earl grey tea range and rose jam and assorted biscuits in musical tin 🍪. There is a variety of clothes, accessories, makeup, jewellery, decorations and other snacks and …

JD
Jose De la Hoz Polo 7 months ago on Google
( 5 out of 5 )

I loved this place. Whether you are a tea lover or not, you should visit this store. If you are looking for souvenirs this is the right place to get them, you can find tea boxes and really nice biscuits starting at 6£ more or less. …

A
Ayçin 7 months ago on Google
( 5 out of 5 )

It has a wide selection of quality teas. It also sells chocolate, tea biscuits, charcuterie, alcoholic beverages, veggies, fruits, coffee and even Turkish delights! It is definitely not a cheap place but wouldn’t hurt to buy a little souvenir from here🥹 …

HY
Hin Yeung 7 months ago on Google
( 5 out of 5 )

Upscale department store. Much more limited range compared to Harrods. No menswear section when I visited. Impressive food hall, where most shoppers (myself included) headed. Extensive jam/preserve selection, and biscuit varieties.

HY
Hang Yu 7 months ago on Google
( 5 out of 5 )

My wife and I had the pleasure of experiencing the afternoon tea at Fortnum & Mason, and it was a delightful treat. The ambiance of the tea room was elegant and inviting, with beautiful decor and a relaxed atmosphere. …

LA
Lara Antoniades 7 months ago on Google
( 5 out of 5 )

What a magical place. The staff are so friendly and knowledgeable especially Hannah at the tea counter. The things they serve are wonderful and make the perfect gift to take away for yourself or your loved ones

MW
Meg Wiebe Shaw 7 months ago on Google
( 5 out of 5 )

We went to tea at the Diamond Jubilee Tea Salon; it was a wonderful and memorable experience. Their tea list is extensive, and the options are excellent; they have something for everyone (gluten-free, savory instead of sweet, etc.).

TG
Teresa Griffin 7 months ago on Google
( 5 out of 5 )

Spent a leisurely hour and a half in the bar area, after taking in the atmosphere of Central London today and the crowds visiting the palace. Beautiful ambiance and the gentleman serving us drinks was very meticulous, polite and friendly. A lovely treat.

GB
Gauhar Berentayeva 7 months ago on Google
( 4 out of 5 )

Love F&M for range and height quality. Minus 1 star for their new Truffle Mayo which is a total disappointment, now it is bright yellow and has a very strong “eggy” smell and aftertaste, while you can hardly taste any truffle at all 😫 The …

CP
Charlie Parker 7 months ago on Google
( 5 out of 5 )

We visited the parlour for a sundae! We customised our own, adding the different toppings of our choice! I’d definitely recommend booking ahead like we did as we were able to head straight in rather than queuing like others! Sundae was delicious and totally worth the money!

IF
Ignacio Fernandez Martinez 7 months ago on Google
( 5 out of 5 )

We just had the afternoon tea at the Diamond Jubilee Tea Salon and it was such a great experience. The environment is beautiful, the food is delicious but the staff is what made it memorable. Special thanks to Petra, the manager, who made us feel like home and my Mom super happy . We will be back soon!!

SK
Shimon Kahlon 7 months ago on Google
( 5 out of 5 )

An extraordinary place. Tea time experience was superb. You can spend hours browsing the store. Bit pricey but worth every penny.

TS
T Siu 7 months ago on Google
( 5 out of 5 )

Great window displays which changes often.
Always great to pop by every season as they change products accordingly. A 2022 sign is hung on the side of the building. …

MS
Mat Smout 7 months ago on Google
( 5 out of 5 )

Visited on December 19th in hope of seeing the place dressed up as an advent calendar. Wasn’t disappointed! It was spectacular. If you do visit, take time to visit every window on the street level. They are dressed amazingly! Every one tells a story of Christmas. You don’t even have to enter the store to feel the magic!

JL
Jolene Lau 7 months ago on Google
( 5 out of 5 )

Love Fortnum & Mason food!!
Their salad quality is amazing, good value of £10 salad & protein box, I can choose 2 salad with a big chuck of salmon fillet. (I prefer to buy salad here …

MK
Michael Kawamoto 7 months ago on Google
( 5 out of 5 )

Retail store with many fine end goods. Ground floor consisted of many teas and they had such a large selection. Other department stores floors included fragrances, kitchen applicances, gin commodities. Many more goods, worth checking out!

AT
Ana T 7 months ago on Google
( 5 out of 5 )

I go to Fortnum and Mason at least twice a year, summertime and Christmas time which is my favourite. They have such a variety of food made for Christmas. Absolutely love everything. They have amazing fudge, the best ones are honey and vanilla, also their biscuits, the flavours combinations and different flavours of tea.

FS
Farouq S. Aldilaijan 7 months ago on Google
( 5 out of 5 )

An elite department store in Piccadilly St. it has three restaurants and cafes; they are The Diamond Jubilee Tea Salon at Fortnum & Mason, The Parlour at Fortnum & Mason, and FIELD by Fortnum’s. Being in this store and having an Afternoon Tea is an experience that we had and enjoyed it. Plus window shopping it’s floors for gifts, etc…

VC
V Cheng 7 months ago on Google
( 3 out of 5 )

Declaration: Not a big fan of English High Tea. Still 5 stars for the ambience and interior atmosphere 2 stars for the foods. If you must I suggest you try the one at Peninsula Hotel Tokyo first before you return to F&M.

박현진 7 months ago on Google
( 5 out of 5 )

Unbelievable Christmas decorations they did!!🎄🎁🎀

I almost cried in here because of so much happiness. Don’t hesitate to visit here. I am sure you will be surprised from various teas, desserts and luxurious atmosphere. …

VO
V O 7 months ago on Google
( 4 out of 5 )

An institution and lovely purveyor of sweets, biscuits, coffee and tea There are dining options within the shop such as a tea salon, proper restaurant, bar etc Shop is quite extensive with a few stories. Products are alightly expensive but the packaging is really beautiful and makes for good gifts.

JW
Janette Wallace 7 months ago on Google
( 5 out of 5 )

If visiting London definitely worth a visit. Decorated beautifully with exemplary service by the staff.
For a special gift with the F&M branding with prices to suit all pockets it’s the place to go.

DP
Dan P3123 7 months ago on Google
( 5 out of 5 )

Beautiful store in the heart of London, historic and fabulously British.
A place you can just wander around look at the wonderful items for sale.
I would recommend the scotch egg, which they are famous for and reputably …

DW
darron welch 7 months ago on Google
( 5 out of 5 )

First visit here and I loved it!
It was like walking into a different World! The decor is so Grand , it’s just wonderful to stand there and look around You. …

PM
Penny M 7 months ago on Google
( 5 out of 5 )

Great place, took our daughter to meet Santa over Christmas, and managed to book a table in the Parlour online a few hours before arriving, saved much waiting time as it is quite busy over the Xmas season. …

J
John 7 months ago on Google
( 3 out of 5 )

This was an okay experience, but not the best. I went in on a Friday afternoon to pick up some tea. I was pleasantly surprised at how nicely decorated the shop was, and the wide variety of nice tea that they sell, which must run into the …

DL
Danina La 7 months ago on Google
( 5 out of 5 )

Beautiful, stunning shop. Even if you don’t buy anything, well worth a visit. One of the most famous tea shops in London.

AM
Anastassia Moralieva 7 months ago on Google
( 5 out of 5 )

It’s absolutely stunning – we have been beginning of December. Decoration , service , products – everything is great. We tried scones, brownie, cheese stick and pastel de Nata from the food court downstairs and everything was delicious. …

LS
Laila Saad 7 months ago on Google
( 5 out of 5 )

Our experience was wonderful! Our waitor, Tushar, was phenomenal and very accommodating to our dietary restrictions. The ambience is nice with a loose dress code, some people dressed up and others were casual. …

HL
Holger Ludewig 7 months ago on Google
( 5 out of 5 )

The nicest store in London. Beautifully designed interior and products. The best things to bring home from a London visit. Staff makes you feel really welcome.

TT
Tree Tee 7 months ago on Google
( 5 out of 5 )

Love the decoration and atmosphere here. They gave a cute leaflet describing floor plan and list of goods that you can find on each floor. There are ice-cream parlor and afternoon tea room on the upper floor. I recommend to book in advance. The store was very crowded; full of tourists but I recommend this place anyway.

HK
Hebah Khayat 7 months ago on Google
( 5 out of 5 )

Great place for English afternoon tea. Love the experience. Staff are very friendly and helpful. Love the sandwiches, the scones and the jam, but not the tart and eclairs. They have huge selection of different kinds of teas. A store is …

FK
Farhan K 7 months ago on Google
( 4 out of 5 )

Made a recent visit to Fortnum and Mason and I must say, it’s the perfect place to feel like royalty without actually being one. From the moment I walked in, the employees treated me like a queen…of a small European country with a …

SS
Simon Stepsys 7 months ago on Google
( 5 out of 5 )

Top notch!

If it’s good enough for Royalty 🤴 it’s good enough for you & me… …

AW
Aaron Walderslade 7 months ago on Google
( 5 out of 5 )

A wonderful experience. The most Christmassy place to be on the run up to Christmas. The smells, sights and tastes are all amazing, and the store is a vast cornucopia of fine festive fare! No doorman though – that was disappointing.

SH
Spencer Hawken 7 months ago on Google
( 5 out of 5 )

The staff at F&M are always very polite and charming, treating little and big spends with equal levels of enthusiasm. …

MS
Millennial Strategist 7 months ago on Google
( 5 out of 5 )

The Diamond Jubilee Salon is a fantastic place to experience Afternoon Tea or High Tea.
Service is excellent, the food is scrumptious and the ambiance of the place is …

AG
Andie Gooding 7 months ago on Google
( 5 out of 5 )

OMG what an amazing behind the scenes tour. Can’t rate this enough it was absolutely fabulous. So much history, great insight into an iconic brand plus some really loverly food at the end.

RS
Rachel Scott 7 months ago on Google
( 5 out of 5 )

Having been for afternoon tea a few times, had my wedding reception there and a lover of their tea and jam I have nothing but wonderful things to say! Lovely staff who are so helpful, good quality products. All I can do is sing their …

RE
Roger Emanuel 7 months ago on Google
( 4 out of 5 )

A bit crowded takes away from a high end shopping experience. Great unique selection of teas and sweets just wish I had more time here.

B
Bruna 7 months ago on Google
( 5 out of 5 )

This store is so beautiful inside and they have really good chocolates! If you want buy a special gift and give someone you love some great sweets this is the place to go

NC
Nicole Chapaval 7 months ago on Google
( 5 out of 5 )

Beautiful place to have afternoon tea at the Diamond Jubilee Tea Salon. The have a great selection of teas and you can choose vegetarian sandwiches.
The shop in the first floor is a must to visit!

MC
Marina Camillozzi 7 months ago on Google
( 5 out of 5 )

If you are looking for the best afternoon tea experience you should go there. Everything is amazing. We had a lovely time there. ❤️

AB
Alex Bransby 7 months ago on Google
( 5 out of 5 )

Why can one say about the world famous Fortnums… known as the “Queen’s supermarket” it’s a lovely experience to shop in (when it’s not rammed with tourists). …

L
Lenka 7 months ago on Google
( 1 out of 5 )

(review is not about the shop but about the afternoon tea)
Do not recommend for afternoon tea. This is a very famous place so I was quite excited but it’s one of the worst afternoon teas I’ve ever had (but one of the …

R
Rhiannon 7 months ago on Google
( 4 out of 5 )

Lovely and refillable afternoon tea (and we could take home more cakes)! Great experience, as expected, although definitely not the best afternoon I’ve had in terms of taste. Worth going for the experience though

HM
Hope Mcguire 7 months ago on Google
( 5 out of 5 )

Now, this shop dazzled me. Not only by its sheer size but the overall amount if various things within its walls. You turn one corner and your almost in a different shop! Another and your at a food counter. It’s almost akin to that of Mr Magoriums wonder emporium. Sheer delight and wonderment.

GJ
Gary Jelks 7 months ago on Google
( 5 out of 5 )

Always nice to walk around this wonderful store, especially at Christmas.
It is often very busy on the ground floor but others are a little quieter.
The staff are very friendly and helpful. …

SB
Stefana Belkovska 7 months ago on Google
( 5 out of 5 )

Been there in late November. Absolutely amazing Christmas decorations inside the store! Reasobable prices for goods and a huge choice of presents. Reccomend!

CP
courtney puidk 7 months ago on Google
( 5 out of 5 )

This was my first real “afternoon tea” experience and F&M went above and beyond my expectations. For starters, our server – Adrian – was delightful to interact with. Welcoming, knowledgeable, always wearing a smile (or a grin). We planned …

SS
Sara Shamsavari- Matthews 7 months ago on Google
( 5 out of 5 )

F&M always offers a great experience for shoppers and families. Gifts for overseas guests are always appreciated form here. Wonderful breakfasts and afternoon teas. We offered their ‘wedding breakfast tea’ as part of our wedding guests swag …

MD
Maria de Bofarull 7 months ago on Google
( 5 out of 5 )

Wonderful experience. The food was exquisite and the service perfect as always. It was an absolute pleasure.
My only comment would be that I ordered the Chamomile teapot and I found it too sweet but my mother had the Earl Grey and said it was divine.

MY
Ms. Y 7 months ago on Google
( 4 out of 5 )

It has always been a pleasure to browse through the multi-storey department store. The standout for me from the confectionery section is the earl grey and dark chocolate macaron in the signature green colour of Fortnum and Mason, lightly …

KG
Kayla Guenzel 7 months ago on Google
( 5 out of 5 )

This was an INCREDIBLE experience. Came here for a birthday celebration and we were treated like royalty! heather is so knowledgeable and a gracious host. She made us feel at home & sophisticated even in a setting none of us were accustomed …

K
Kristina 7 months ago on Google
( 3 out of 5 )

It was a fine experience. Cute place and tasty food, but definitely not worth $96 for 2 people. We got 1 pot of tea that was refilled once with the same tea (we could only get 1 kind to share between the 2 of us), mini scones with a few …

TW
Taryn Wynn 7 months ago on Google
( 5 out of 5 )

My mother and I had a wonderful time at Queen’s Library Tea Room! We attended their Mother’s Day Tea Experience and they welcomed us with live music and create your own floral bouquets. The interior was eclectic and cozy and the owners, …

TE
Tim Egg 7 months ago on Google
( 5 out of 5 )

The Queen’s Library is a special, quirky place with excellent tea, sandwiches and pastries. We were excited to see a new cafe which provides a high English tea experience. The staff are largely family and are clearly dedicated to service, …

GM
Gray Montrose 7 months ago on Google
( 4 out of 5 )

Delightful experience, really excellent service, the food and tea were wonderful. Only quibble was that it was very warm in the room to be drinking hot tea, so dress lightly! More

KC
Kristan Cole 7 months ago on Google
( 5 out of 5 )

We had the best time at Queen Bee & Co. Heather was a fantastic hostess – warm and welcoming. The teas were outstanding and the food was scrumptious! We loved the atmosphere, with the delicate china, beautiful table setting, and eclectic artwork in the tea room. We can’t wait to come back!

I
InspireProject 7 months ago on Google
( 5 out of 5 )

Been here for high tea with a friend, with a group, attended special events, & hosted my daughter’s bday and a baby shower too! Heather is a blessing to have her sharing such a special part of her upbringing of high teas in England with …

SP
Stefanie Pollay 7 months ago on Google
( 5 out of 5 )

I have been to Queen Bee and Company numerous times and each time the experience has been great! I love to go with family or friends to celebrate an occasion or just for a lunch date with a friend. The tea options are plentiful and always …

LC
Lori Carrasco 7 months ago on Google
( 5 out of 5 )

We enjoyed our experience at Queen Bee and Company very much. The venue is warm and inviting, but bright with art from local artists on the walls. The tea was awesome and the owner gave us some history and details about the tea we were …

M
M. 7 months ago on Google
( 3 out of 5 )

Very cute place in a great location! Hosted a few ladies there and overall had a pleasant experience. It was easy to book, and I actually really liked the ability to prepay. The only reason this isn’t 5 stars is because the service onsite …

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