Fylde Borough Council reviews

Ashton gardens park. What a disgrace. Walk through every day. Bins all over flowing.
Over grown with weeds. The lake is so polluted not seen the filter on all year.

Customer Service Excellent I have had occasions to visit in person four times in the past couple of weeks and the three different people who helped me were professional knowledgeable empathetic and kind. How reassuring to know this council provides a superior helpful supportive service.

Remove street parking from outside the local shops in Kirkham to make space for ‘events and pedestrian space’. Genius idea.

I have attempted to communicate directly with Fylde Council twice via their social media (Twitter) account and they’ve not had the decency to respond, so the best way to register my disgust with this organisation is to leave the lowest …

Poor customer service. Phones never seem to be answered. Always seem to be number 8 in the queue. Only efficient when taking the inflated council tax.

I’ve herd good things about council but the bin men are lazy sat at my freinds sorting door bell cam app and the left 2 bin bags next to grey bin my freind had double bag them bin men get payed too much for being lazy

I visited Lytham St Annes at the weekend and was very impressed by the cleanliness of the town, along the promenade and the beach. I didn’t see any litter and there were ample bins for people to put their rubbish in. Thankyou to the volunteers I saw picking up litter by the sand dunes.

Very poorly service, been off of electricity for 5 days now with a baby , can’t cook can’t prepare daily meals for my little one can’t shower… nothing works in the house because it’s electricity based. Been to the council didn’t help in …

Missed Bin Collections.
I have to contact the council via their website virtually every other week as my blue and brown bins are never collected. This has been ongoing since January …

Set up a direct debit to pay council tax with an agreed monthly payment. Been taking £100 more than agreed without me knowing. Never had anyone take more than agreed from my bank in 30 years. Had no explanation or acknowledgement

Been to quite a few events this year have to say all very well organised car parking easy and cheap and the days out totally enjoyable.
Well done Fylde Council .

Five stars to the Beach Ranger today at St Anne’s beach, who went over and above to help reunite a young woman and her autustic brother, with her Mum and younger siblings. The young woman was without her belongings or mobile ‘phone and was getting distressed about the situation.

Very unhelpful, staff not trained very well as you can get two different answers for a query and wait times on phones are a joke. Absolute rubbish. Great area let down by a very poorly ran council team!

Very unorganised. Giving out the wrong information, taking money without reason or notice, money that isn’t even owed. Taking forever to respond to anything. I have no confidence that our account is safe due to inconsistencies over the years. Some changes really need to happen here.

I’ve contacted Environmental Health regarding ongoing noise issues as my management company RMG have done nothing. I hope they will be able to help.

A big thank you to fylde borough council refuse collection service throughout the lockdown these guys have excelled themselves keeping regular collections in a caring happy manner. …

Tried to get signposted to right department on live chat….was half an hour wasted. Wasted a further 20minutes on phone call to an advisor who had no advice and concluded phone call claiming phone line had gone dead which clearly it …

wo electoral notices were sent to my address this summer. The two notices were duly completed and sent back on 31/08/18. Today one agent of the council knocked at my door and said that he had to visit because the council was still to …

Truly awful people to deal with, you can never get through to the people you want to speak to, and they never return calls. Even when you have left them with other people. Very unprofessional service.

I’ve suffered for almost 2 years due to circumstances I won’t publicise on here however thank you for the environmental health team who dealt with the situation for both parties and without realising helped me through this hard time, these past 12 months I have been able to live in my own home without any worry.

Emergency housing support was excellent and much needed lifeline at the time. Forever thankful.

appalling service waited an hour to speak to someone gave up…3 days before reported my grey bin not collected i have AC …was assured it would collected over the w/end it was not..

Just to say very helpful people take the time to listen and give you the right information &help thank you so much .JohnRooney st annes

Disappointing customer service this morning from Fylde Borough Council Customer Services regarding my Council Tax account. …

Atrocious Service from uncivil public servants!

Queen burial but can’t contact fylde Council to leave a message.

Was the victim of fraud by their council tax department. Contest anything this con company allege as they employ crooks.

Almost impossible to pay Green Waste on line.
Extremely poor acknowledgement of payment.

I didnt want to rate them with one star !!!! Extorting £100 fines from people after misleading them of the dog exclusion zone areas . Disgusting theft !

I kept holding over the phone for 30min and then they hang up, what a poor service, all they do is collect money

Website disorganised. Not easy to find what you are looking for, I.e recycling collection dates.

Can never get through absolutely disgusting poor experience I never have any green bags put through my door ridiculous

Poor customer service taking forever to wait

That joke waiting for any one who pick up phone almost 2 hours

It’s not a good service at all.

Helpful

Horrendous Council.