General Accident reviews

Absolutely AWFUL company steer clear. Incredibly difficult to talk to anyone about ANYTHING. They choose when to respond and when to ignore emails. Blunt and rude responses. If you have a problem your on your own. …

Without a doubt the worst insurance company I have ever had the displeasure of dealing with.
The customer service is beyond terrible. It’s been 9 days and I am still waiting …

The worst insurance company. I was completely messed about with getting a courtesy car, which I had included in my policy. No way of contacting anyone, and on the rare occasion of getting through to someone you are holding the phone for at …

There are times when you actually need to talk to someone to ask or resolve an issue. Unfortunately General Accident does not allow this. Probably the worst Customer service I have experienced. Their automated phone line runs you around in circles. No wonder people gave left terrible reviews.

Terrible company. They failed to take my premium via Amazon Pay on the renewal date then sent a number of threatening letters. No telephone number and email reply was useless and failed to resolve problem. My advice is find a company with a call centre. I did and now happily with LV.

Iam customer the service must improve it’s like dealing with a third world insurance policy. Can’t get through customer service for simple enquiry.
I will cancel my policy as i don’t see the point giving business to set of …

If I could 0 stars I would. You only have telephone support for 28 days, after that you are left to figure things out on your own because they won’t bother responding to any emails. If you ever have an issue, you won’t be able to resolve …

No way to call them after 28 days of Policy starting.
Email support is borderline useless. They don’t read email properly and just send back ‘copy and paste’ responses.

Done nothing for me when hit by an insured driver. I had to pay my excess and they refuse to answer my emails when I’m trying to get my money back. My renewal quote was crazy high. Don’t go with this company

DO NOT USE THIS COMPANY . I was sent all the relevant information confirming my insurance had renewed and I got pulled by the police and my car was compounded … 40 mins in a police car / taxi home and then to work / police station / they …

My car has a flat. I need to find out if I have breakdown cover with them. They can’t take my call as phone cover ends after 28 days of policy renewal. How do I get someone out to me? This is NUTS!!! I’ve emailed them and here I am 3 hours later with no response. As has been said on here, DO NOT sign up to this company. Abysmal.

Impossible to contact. Luckily I haven’t had to make any claims, but now I’m concerned as I’m left in the dark with my questions and can’t access my telematics app. So who knows how I’m supposed to make a claim when they don’t respond to …

No communication possible no contact number. I cancelled my insurance a month before is was actually cancelled and never received money back from my deposit. Very bad customer service. 0 stars.

Dear GA, It’s understandable that you want to save money and pass those savings onto us; but seeing that the insurance industry is a vital part of driving legality and protection against loss, the limitation of communication with yourselves …

Shocking company do not use please… unable to log on to My Account on their website, they dont send emails to allow password reset, no telephone support once you have gone past 28days from taling out the policy. Cannot even get thro to …

Absolutely bloody useless need to speak to a human not a bloody machine they cant deal with any problems via a machine cancelled with them waiting nearly 3 wks for proof of no claims discount so I can carry it on with new insurer still waiting really bad customer service so angry!!!

Utterly shocking service!!! It automatically re news Policy after one year with e-mail notification but no response available to cancel !. Also no phone number is available to call to cancel !! And on line it refuses to acknowledge who you …

Please avoid them at any cost. I have never ever experienced so much hassle before. There is no way to get hold of them over the phone, the policy number is not recognized. (??!!) they have no problems taking your money though! And good …

Agree with all comments on here . This company is a joke. Trying to change my policy to cover a new car. On-line will not let me do this and cannot speak to anyone and cannot even request a quote. Fortunately my policy finishes at end of …

Biggest money grab ever, they don’t care about customers or any issues customers have, just hope you never have to claim through them, would cancel my policy but they charge an extra £125 just to do that. 0 out of 5

This company is a SCAM!!!! I uploaded my proof of no claims bonus and they said they never received it and cancelled my policy the same night. This company doesn’t answer any phone calls and do not let me through to talk to anyone. I email …

Abysimal. Tried entering the details of my new car 3 times on the website. Wouldn’t have it. The reasons given were not applicable. No telephone support. Will have to cancel the policy and move to a new company. More chance of talking to the man in the moon!

Absolutely terrible insurance company. Provide 28 days telephone support after you have taken insurance out. After that good luck trying to get in touch. App is basic no contact information. Do not use! Once 12 months has passed we will go elsewhere.

The black box is a joke they claimed they have no cerfew however if you drive past 12pm they automatically give you a poor driving score “as your more likely to have an accident at night” and if your get 3 poor scores they will cancel your insurance, don’t waste your time with this company it’s a cash grab.

This service is on-line only. Fine is you can actually get on-line. I have been locked out of my account for two days and nobody seems able to help. Naturally, I want to cancel. Will never use GA again.

They sent a black box that can only be installed with a pot rivet gun. Its impossible to tell them this because they don’t respond to emails and when I phone up they don’t answer due to technical difficulties. In addition to this If I …

Ridiculous renewal quote – double the previous years cost. 0345 number to cancel. “no reply” email address. Been on the phone 10 minutes so far without speaking to a human. Not sure how they get away with this. Double your renewal and then make it almost impossible to cancel the auto-renew. AVOID THIS COMPANY AT ALL COSTS!!

When I called to talk about my policy and see if I was covered for a hire car as mine had broken down, they didn’t recognise my policy number, which was really scary. I can not get hold of anyone on the phone. THIS IS THE MOST FRUSTRATING …

Absolutely useless. Yes they was cheap, but you get what you pay for. No customer service, cant speak to anyone. How are these allowed to operate. Insurance is a must and very important yet you cant speak to anyone about it. These guys use …

No response to questions I post on the website after signing in under my policy number (they quote 1 working day response). When I phone I cannot get through as the system does not recognise my policy number!!!! Most frustrating company I …

Totally a trash company I don’t even think it worth 1 star. Obviously their boxes are having issues I’m not driving a Ferrari so reaching 205mph is impossible. They then said cancel my policy due to my “high speed” driving. Ridiculous.

Total and utter Internet fraud You cannot speak to anyone Changed my son’s A180 Mercedes from a Diesel to Petrol , tried to change online REFUSED 2 options Keep insurance ( sold car so not an option) or cancel insurance and get charged £140.00

Cannot contact General Accident as the phone method of contacting them tells me that it does not recognise my policy number!!!!! The web site tells me my log-in details are wrong, managed to reset my password after numerous attempts, but …

After numerous e mails and then eventually a phone call from GA, all my queries and issues were resolved in full by a lady called Eleisha from GA in Glasgow. It may have taken some strong words, but I will say this very helpful and they admitted problems with a Mobile PHONE app.

I tried to put in a claim online, 4 days no response, cannot speak to anyone, send chase up messages and no one gets in contact with you, absolute sham of a company, avoid.

Unfortunately my policy number is incorrect and I cannot get hold of anyone. I just want to add my son’s name to the policy. Terrible service, will definitely look for another company.

I’m afraid General Accident have totally lost the plot. They are now impossible to contact. I just wanted to talk to someone about a new policy but was completely blocked every way I tried!! CEO should be fired and business closed down.

Absolutely shocking customer service, websites rubbish , no help at all. Customer service advisor over the phone just couldnt care less and all I wanted to do was change my direct debit date , how a company wont let you change the date is beyond me !

Absolutely ridiculous my car has a black box I drove at 5:47pm and got a bad score because apparently I was driving too late. Any new drivers out there look for alternative insurance companies this one is weird

Got number not recognize policy number just joined l think I will leave as if hard to get hold of .what happen if accidents happen.
I should of checked reviews 1-1 equal to 1. Star.

You cannot ring anyone to speak to if your policy is over 28 days and you require advice. Appalling and I would not have taken out the policy if I had realised how unapproachable GA are.

Trying to give them more business by adding on a car for my son but they won’t allow telephone access unless you are claiming. Awful. Wish I’d not taken out insurance with them, as they are making it so difficult to give them more business!

the worst company i have had the misfurtune to deal with , unable to phone or get any information from this dreadful company. I warning to others, never insure your car this GENERAL ACCIDENT I wish i hadnt, no replies to emails no communication. This company sucks

Currently having a nightmare as can’t seem to speak to ANYONE about adding a provisional driver to my policy. Website won’t let me and the help page just keeps me in an eternal loop. VERY frustrating

They should be looked upon by government authorities….they even don’t have a phone number….rubbish

The worst insurance company in UK. If they think they can just extend a policy and help themselves to my bank account I can tell you that they have another thing coming. DO NOT USE GA

It is like being trapped in the clutches of a money-grabbing machine. You cannot speak to anyone, you cannot get an answer from anyone. They have you trapped in an insurance policy that gets loaded by about 50% extra per year and it is impossible to get out of it.

Absolutely rubbish. My renewal quote was astronomical and trying to get proof of my NCB is impossible. Avoid this company like the plague!!!!

Shocking experience with this company. Apparently they cannot talk to you over the phone after 28 days of being with this company. Complete rip off. Don’t not get insured with this company!!!

Awful Customer Service – Needed proof of my insurance so went to print the documents but I was locked out of my account no way to contact them other than email that they never answer – ended up getting a £350 fine for no insurance thanks to their incompetence

Horrendous service, had an accident over a month ago no progress and no communication. 45mins wait to peak to someone.

WORST COMPANY EVER TO HAVE BEEN CREATED.

TOOK OUT POLICY, UPLOADED ALL RELEVANT DOCUMENTS, THEN CANCELLED MY POLICY WITH …

The black box gives you a bad score if you have to do an emergency stop or swerve to avoid an accident.

This insurance company should be closed down. The service is very appalling and you are not be able to speak to any member of staff when you needed them. Please avoid to deal with this company.

Very disappointed with this insurance company, so difficult to get hold of anyone, it has to be done all through email which was hard to navigate, will not insurance with them again

Absolute Joke why can’t you speak to someone. Do no use avoid avoid avoid. The worst company to deal with.

They don’t even deserve a star, stay well away from this company

Awful. Take money without your consent and no one to speak to. Pls don’t join this company

I am trying to ring cause I have had an accident and I cannot get through and I don’t have my policy number at hand

I am utterly disgusted with these people. How are they allowed to operate when they don’t have on the phone customer service. Rip off Briton

Not good to exspensive and can’t get hold of them unless you have an accident I don’t reccomed

Can’t get hold of them, they make it as hard as possible to talk or change anything with the policy

Cant even speak with advisor over the phone. Would not reccomend to anyone.

one star is too much for company, completely ripp off, avoid

Just cannot get in touch by phone . Any change to policy is virtually non existent

Awful ,awful, awful customer service..

Shocking to get hold of avoid at all cost

Could not speak to anyone over the phone

Bad company avoid

Zero customer service. Terrible

ZERO!!!!! There is NO WAY of contacting this company! ARGH!!!!!!!!

Very unhelpful

THE WORST!!!! ZERO STARS

Really bad customer service

Terrible

Shocking