Gett reviews

First ride the driver showed up, then let some people on the side of the road jump in his cab and claimed “the app” had cancelled my booking. You’re better off hailing a cab on the side of the road than using Gett.

This is the second time we have been ripped off. A 1.5 mile journey that cost £8.20 turned into £16.40!! No warning up front of a premium.
We’re really trapped in Reading with taxis after the black cabs got Uber out. This behaviour is criminal.

Absolute shambles! They are very quick to get you registered and get your bank details, but cannot honour their side of the agreement and charge you for their unavailability! Stay away and continue using other providers!

Book a taxi to go to the airport, the next day, at the last minute they canceled, I tried to communicate and he was taking care of me and he stopped talking. The worst experience of my life with Taxi.

Not even worth one star , Stay Clear !! Yesterday a booked Gett taxi was due to pick us up from O2 and take back to North London . 10 mins before pick up they phone to confirm and then suddenly cancel and say they’ve taken another fare , …

15-minute, 8-mile journey cost £50. Uber were gonna charge £17 for the same trip but weren’t available at the time. Made a hasty decision to use Gett. WORST MISTAKE EVER.

Who runs this place exactly? Completely incompetent, greedy (technology fee?!) and now (since unauthorising non-UK mobile phones on its App) completely useless.

DO NOT USE THIS COMPANY!!! They are thieves.
I recently used Gett for a 15 minute ride. They Charged me an additional £15 calling it a technology fee!! I can understand Uber charging an additional £-4 on …

Was going to ask this company if we could get a Business account with them, However after reading the bad reviews and seeing that not one single review has had a reply or an apology is disgusting! …

Probably the WORST app available – absolutely useless – does not accept the selected locations despite showing them in a list and no way to have the manually entered location you have to select from the list which doesn’t work – obviously …

Disgusting charges. Technology fee of £15 added to a metered fare of £10. When I tried to challenge this I rang them, …. all operatives unavailable use the app. So I did no response. I will never use Gett again. The driver told us he had …

Booked a taxi 5 days in advance to pick me up after a concert. The booking showed in the app until 10 mins before I was due to be picked up ..and then disappeared and informed me that there were no drivers available. When I spoke to their …

Not at all trustworthy. No any prior estimation of ride provided clearly and they charge more than double the market rates.This is the worst experience.

I booked a taxi ride and it all went well until I received the invoice and saw that I was charged a £15 ‘technology fee’ which doubled the price of the journey. This fee is outrageous and I will never use this service again, app is now deleted. Awful.

Top service, always reliable. Drivers and leadership committed to doing the right thing for customers and the environment. Strongly recommended!

I think it’s extortionate the fees you are adding on during busy times. I use black cabs all the time and your app adds #10-15 surcharge per ride!! This is not in line with providing Londoners with public transport opportunities. I …

I never write reviews, but my latest experience with Gett has really signed off me ever using their service again. I used to use it all the time, but the introduction of the “Technology Fee” is horrendous, charged me over double what the …

Avoid at all cost!! One of the worst taxi app I have tried to use. I have booked a cab for morning to get to work and they cancel on me right on time I booked it for. Imagine how frustrating is that!! Luckily I was able to book an Uber and got to work.

I waited over 2 hours for the taxi then after 2-hours they cancel the ride, I called them and no one have any idea what’s going on.
I wish I could give them less than one star. …

I ordered a taxi over 24 hours in advance May 2021. When it came to time of pick up I received a message to say the driver cancelled the job. I waited whilst the app scanned for more drivers but none were to be found. The office phoned but …

It’s that technology fee!!!! £15.00 on top of the basic charge!!! So that it comes to twice the ordinary price. Perhaps Corporate accounts don’t notice it – but it’s really swinging for ordinary private folk I’m hanging in there as there are so many cabs & they come so quickly, but with resentment.
(Black cab)

Imagine this is the service trying to take on Uber and they are charging a £15 fee on a £20 journey, calling it a technology fee! …

CHARGED £90 FOR 10 MILES. Can you give a ZERO star? Driver lied.

If I could give this a 0 star then I definitely would do. I was advised to use this company as they supposed to provide taxis for disabled people and people in wheelchair but it is anything but. They leave you stranded and leave you begging …

A driver named Will, during an otherwise silent ride, asked me out of the blue if I was vaccinated and pregnant, and at the end of the ride, insisted on opening the door for me so that he could touch me on the arm and tell me “nothing …

Misleading and a RIP OFF!

I used to use Gett all the time however tonight was charged £9 as a “technology …

Thought this was a great app to support black cabs, however my pre-booked taxi did not show up in the early morning. When I ordered a new one, I had to wait in the cold for over 25 minutes. They also have no environmental policy in promoting electric or less polluting vehicles. Priced at a premium. Sadly, not a fan. Deleted.

Booked a cab to drive to Liverpool station so I could catch the Stansted Express a week before the due date. Confirmed the booking a day prior. No cab came on the day and no call to let me know. When finally got through someone the excuse was that they were no cabs available. Avoid at all costs!!!

Booked a taxi for 8am, it is 8:25am and there is no taxi. Can’t chat to them on the App as there is an error! This is the first time am using this service through work and it disappointing! Will not use service again and will let my employer know about this poor service.

I feel cheated by their hidden charge. It wasn’t clear on booking that they charge £8 as a technology fee! The fare was £21.80 and so we were charged £8 on top and 20p for the gett green donation. Which means total £30. Taxi did not exactly …

Avoid at all costs. 4 mile trip, quoted a minimum £10. Expected to pay more but wasn’t prepared for the £45.99 receipt! Technology fare (£15!) is unclear on booking and there’s an added service charge. Absolute rip off.

Stay away from this app. They charge a £15 technology fee, during ‘busy times’ but don’t tell you when you’re booking. The only show the fare range but no the possible extra rip off fee. We booked them yesterday not knowing they do this! You’ve been warned.

Loving this app so far, I prefer black cabs when travelling within London and this app does the trick neatly even auto emailing the receipt after the journey. So far no issues with waiting times for cabs or the app failing. I will continue …

I have used Gett for the last time. I booked a Gett taxi specifically because I wanted the fixed fare. I was charged the meter. I even asked the driver if I was going to be charged what was on the meter, as I had booked fixed fare, and …

Customer services is a joke. I’m due a refund for a ride and so far two agents have said they refunded the ride, but I’ve received nothing. I don’t usually have any problems with them, but won’t be using them again until I get a refund.
Better off to use Ad Lee. Same price but 10x more professional.

What a scam. My pre-booked taxi for a critical journey simply failed to arrive. This has only happened with Gett. The app suggested a taxi was being hailed and none responded i.e. none was in fact assigned when I pre booked. The app did not …

Terrible service. Do not use.
They advertised that I would get £5 off my first 5 rides – I managed to use it ONCE! …

Wish I could leave 0 stars! This is the worst firm in the entire world and I’ve been a lot of countries. Pre ordered a taxi about 2 weeks in advance. When the taxi didn’t arrive we obviously rang back and asked where it was they told us …

Absolutely ridiculous. Took forever to get a driver, then when one finally accepted we waited so long for him never to arrive, and then when he cancelled I was the one who was charged for it and no ride home! Does not deserve the one star!

Used regularly until I waited ages for a driver who turned out to be travelling home from Manchester to our town, Liverpool. Had to instruct driver how to navigate. Fare was £4 more than normal. Driver advised we could get this refunded. …

Ordered a driver, and watch him on the app drive way past our place, called him to find out why and he told me that he’s was dropping of another fare, then he cancelled on me, needless to say I was late, got another cab that was way over priced, had to many problems with this company, never going to use them again

THIS IS A GREAT SERVICE – GOOD BLACK CAB COMPANY AWESOME PEOPLE THAT WORKS THEIR – THE CAB DRIVERS ARE ALSO BRILLIANT I WOULD ALWAYS USE THEM AGAIN WOULD GIVE IT 5 STARS – THE LATE NIGHT SHIFT MANAGER IS EXCELLENT 5 STARS SERVICE

My first was just so-so ride, the second one was rude and mean, the third one took so long to arrive and not punctual, the fourth one was sly, and the fifth one, Simon from Edinburgh was very RUDE and SLY, he hadn’t accepted even after …

Very good taxis used them to get to paddington train station early morning very good booked on app very punctual and convenient and driver was nice and helpful will def use again

Booked a taxi to collect us from the theatre. The app gave a wait time of 10 minutes which was fair enough. Decided to use Gett for the first time as we had a discount for being a new customer. There were plenty of cabs waiting outside the …

Shocking shocking service. I waited for 55 minutes for a cab after I was told the cab would arrive in15 minutes max. In that period of time I rang three times. On the first call I was told the driver was 4-5 minutes away. Great I can wait …

I downloaded this app as I’d heard them recommended for getting to the hospital when my wife goes into labour (friendly, plenty of space and upright seating). When the time came I opened the app, it told me that there were lots of taxis …

Absolute rip off I was charged over £25 to travel a couple of miles on Friday 29.10.The counter was showing just over £6 they added the rest as it was allegedly a busy time which is a lie .The return ride with a black cab but WITHOUT the app that I will never use again was less than £6!!!!!Outrageous !

Worst ever taxi service experience
I booked a taxi 2 days in advance, but ride was deleted at time I was supposed to be picked up with no reason (and an airplane to be taken)

Gett taxi abuse our transport infrastructure by charging huge surge charges for what is a metered and regulated service for the capital and TFL and the mayor let them do it. Don’t us GETT a they are ripping off London. £20 surcharge from west end to Clapham is disgusting.

Awful awful service. If you want a reliable service – go with Uber or hail a black cab. They are painfully unreliable (they really struggle to get cabs on time / at all) and their customer service is shambolic, rude or non existent at best. …

I use the app everyday until we had a problem today. Contacted customer service and hot connected to the rudest most arrogant person. He even suggested i shouldnt use the app again. Great drivers, rude customer service. Deserves to be boycotted. I will not use them again (there are other black cab apps)

A terrible service.
What is the point of booking a cab to take you to the station at a particular time in the future ( in my case the following morning ) if all the app does is to …

Beware. It’s a lot more expensive than your local private Taxi service because black cabs aren’t usually that cheap and then you are paying gett on top of your taxi fare. …

Awful. It’s a con. They charged me £15 for Technolgy fees and £1.99 for admin fess.
The fare was £13.40 but they charged me £30.39 in total. Its a scam.

I emailed three times with no response and when I did finally get through, my issue was not even dealt with completely. Really horrible customer experience. Was charged way more than I was quoted and all they gave me was a coupon code which …

Amazing app, really easy to use. The drivers are very professional, on time, and do not hesitate to take alternative routes if there is any traffic jam. Here is my code if you need a free ride (10£): GTEGDIE

Without doubt the worst cab company in the world. DO NOT USE. Book an UBER instead

Used the apps for the first time in the UK at Edinburgh. The paymeter is 160% higher than gmaps estimation, then the driver gave less £1 change. Worst option, better go with Uber or Amber.

According to Google Maps, Gett especially in the Greater London area is comming up at least 25% more expensive than Uber. How are people supposed to use the service, if there more expensive? Surely they should be price matching at the least.

Been overcharged to what i have seen on meter. Contacted customer care they never replied me back yet.
Advice: Finalise your journey after reaching destination you will be charged what you travelled. Otherwise you will be surprised like me.

Great company, Excellent service, always treat customers with respect, Gett is working wonders for the black cab industry.. Quality of service that gett have provided me as a customer is always spot on. My cabs have always been on time and i have never had any issues. Thank you gett!

The taxi arrived quickly. But I was charged a 5% tip without even knowing that I would be charged this amount. This is not reasonable or transparent and is why I will not use Gett again.

Great drivers but disappointing customer service/app. £10 minimum charge applies to all rides but this is hidden in click-through small print.

got completely ripped off by them in Greenwich. company is destroying the ‘black cab’ reputation. wish i took more details of the car plates and cab license.

Rubbish service did not show up stay well clear people

Appaling service. We relied on the cab to catch our train to the airport and Gett cancelled the booking 5 minutes (!!!) before the agreed pick up time. Completely unacceptable service. Won’t be using it again.

Will religiously not use this service. Bad customer service that consistently blame me rather than the cab driver. And guess what black cab drivers have a chip on their shoulder and are rude… Uber all the way.

Absolutely brilliant! The driver was so attuned to customer service! Polite really helpful and the taxi was spotlessly clean! Definitely recommend! 5*

Excellent service and very friendly drivers, I always use Gett if am in London to support black Cab I never use Uber

Best black cab app available in the UK, also covers global transport needs

Absolutely worst thieves on the planet – disorganised insulting service – real band of criminals .

I thought this app was for the ordering of black cabs only so disappointed that they are promoting Porsche which are basically uber in disguise ….shame on you gett for not fully promoting black cabs only as they are the best ….i will be using my taxi from now on to order the black cab ….

a scam – they charged in advance for a taxi that never arrived and will not give a refund

Love the fixed price option! Quick to get a cab, never waited more than 5mins. Free ride up to £10 with code GTMVXWT

Very bad service. App showed me a ride for6-8£ and driver charged me 15!!! No refund possible and bed customers support. Do not use.

£20.80 fare but they added a £15 technology charge and a £1.99 service charge so it came to £37 for a 10 minute ride!!!

I have been using Gett taxi service for now 2 months and i’m so Happy to discover this fantastic app, the drivers are professional and best of all is the FIX FARE , Absolutely amazing ….Thank you, Thank you , Thank you

Onl8ne fare less than £25 then charged £54 due to traffic appatently (there wasn’t any

Black cab app. Works well, drivers are always good. Customer services team have always been helpful.