Marshall Bishop’s Stortford (Volvo) reviews

I bought a car from the Carsa branch in Loughborough, but a week later, while travelling with my family, the engine suddenly started making a noise. I took my car to the nearest garage, where they informed me that a bolt was bent. I …

My whole experience with Carsa has been easy. In particular, I need to thank Rosie for the initial talk through, Matt for all the follow-up and Jamie for the final confirmation. With their outstanding service and assistance, I’ve been able …

Wow, what can I say. Went to view a Honda Civic and take it for a test drive and within 2.5 hours I was driving it away with all the paperwork complete and my car part exchanged. Never expected a car buying experience to be that good. …

Visited last week to look at buying a car. Found the Mountsorrel team very helpful and provided good advice. They were excellent in presenting the car in a very professional and friendly manner.  The facility there was spotless and a credit to their company.

I bought a car last month process was fairly easy however the car has many issues and it’s been spray painted to hide certain wear and tear. Gear isn’t working properly and I am absolutely livid as I thought this was a trusted dealership! I …

No idea what the point of a booking system is, when you turn up and are just expected to wait indefinitely. …

Avoid them. Booked an appointment to view a car, drove over 2hrs only to be left sitting around for 1hr. After the third time of speaking to a member of staff , and I had to go to them they didn’t approach me, I was informed they had sold the car

Absolutely horrendous day x no paperwork for car!, could not tax everyone blaming each other! £500 hidden costs !! Brought a 20,000 car. Not one person said thank you for your custom !!! Will definitely not recommend the company. No

Anil who sold me the car car 5*
Absolutely brilliant! Could not fault him. Very professional!!
Bit disappointed with the rest of the process… …

I must say both Malcolm and Jamie are a credit to their company – both were professional and polite in their approach. On this occasion, buying a car from Carsa wasn’t the right time and both were understanding of my reasons. When the time is right, I would consider using Carsa.

Absolute shambles. Buying the car was ok and straight forward. However cut to two days later after pick up. The car broke down, It was recovered and fixed, the engine went 2 days after that. I had the car 4 days and the engine went. I’d …

Looks very much like bad reviews are being hidden by the Mountsorrel site. Just wondering why they have very good reviews to other sites. Now I can’t prove this it’s just very suspicious 🤔. …

Great buying experience, thank you.

Updated – I had an issue with the car after purchase and Carsa were exemplary in …

Brilliant experience staff very friendly and helpful, big thanks to Kieanna who really went out her way to ensure we were happy with the choice of vehicle. Excellent customer service

Cannot really fault at all. Booked a viewing and paid £99 deposit, lady on the phone was spot on and assured me that if I didn’t like the car for any reason the deposit will be refunded. Arrived at the lovely well presented showroom and was …

I’d been putting off buying a car for so long . The experience with the sales team was surprisingly un pushy . All of my questions were answered and I wasn’t made to feel silly as I know nothing about cars . The deal was pleasantly done . I’d use carsa as a first stop for my next car purchase. I’ve come away happy !

Everything from the presentation of the car, the courteousness of the staff to the cleanliness of the facility was 5*! I loved the car but we couldn’t get to where I needed to financially! I would certainly recommend them!

Don’t waiste your time. Big speech on how great the part ex offers are, wouldn’t give me a quote using videos. Took it in person offered less than we buy any car!!!

Went from slow but promising to abysmal over the course of a wasted full weekend trying to sort the purchase of a car. My partners Step-father was declined the purchase of a motor vehicle on PCP on the basis that Carsa presumed he was …

The staff were very friendly and helpful, they made my mum comfortable (she is 92, and has dementia), they made the whole experience very special

Very professional not at all pressured to purchase ŵe were left to view the car had a test drive we given a really good price for our old car we are really pleased with our new car from start to finish the whole buying process was very easy …

Really good experience, very chilled and relaxed no pressure on me buying the car. Highly recommend

I had a great experience purchasing a car from Carsa. Atif was great in providing a fantastic customer service and will definitely recommend.

it was a very quick service, everyone was very polite and helpful and also want to say a massive thank you to jeff for helping us through the process, lovely funny gentlemen !

Pretty positive experience from enquiry, to complimentary pick up from local station, to driving the car home.

Fantastic service and competitive prices. And I Hayley is very good and she helped me find the right car for me and fantastic price I recommend this place for reliable service.

The team were really helpful when buying my car and made it really easy. Callum one of the sales team saw me throughout and helped me get the best deal on the car!

This company are the most efficient and professional I have come across in my search for the perfect car. They delivered on their promises which is a rare thing these days. Thank you, particularly Elly but also Kelly and Tom
Who was still working at 7.30pm when he called me.

I bought my car 5 months ago and it started having problems of low steering power, tyre pressure malfunction and check engine warning . It seemed my battery went off. This dealer is not trustworthy

Hayley , was really helpful, organised everything for me , to view my van nearer home . Hopefully to purchase next week . Thank you Hayley .

Excellent experience from start to finish. The easiest purchase I have ever made

Brilliant service no pressure, would recommend to anyone looking to buy a car.

Nice people and wasn’t pressurised to buy a car

Terrible customer service/ Hidden marks.

Bought a car from Carsa. 2 yrs old. Took it for a wash and the paintwork started …

Loved the experience very good and friendly people, very helpful as well

Not a great experience. Car was auction quality at showroom price. Lots of undeclared scratches, scrapes and a poor body repair. It was a 4 x 4 and there was half someone’s field still around the chassis also tyre circumferences didn’t …

Great quality cars and friendly staff highly recommended

Great staff great service, no hassle would definitely recommend

Very happy with the car transactions with Carsa
Easy, fast, Chris was very patient with us & helped us immensely. We will definitely recommend Carsa to our friends.

Such an easy process. Applied last night got accepted this morning lee made the process so easy and explained everything. Was easy to get in touch if I had more questions. Over all highly impressed and will come back in future if needed 🙂

Looks like the staff are hiding many bad reviews. An extremely bad and unprofessional one was put on yesterday and it’s been hidden 😱 …

To be fair they probably are ok just my experience with different multiple part ex offers and a few minor details put me off

Great experience getting my A4 avant. Raith was a great help in branch and Ryan was a great at sorting the contractual information and handover in unusual circumstances over zoom – very understandable, informative and all round a great guy. Car was clean and in a great condition inside and out. Definitely would recommend Carsa.

Brought a mercadees c class been a nightmare problems that were dangerous car kept cutting out yes they did the repairs but the stress and anxiety IV suffered is beyond words delt with mountsorral very un professional make you feel like you …

Absolutely abysmal.
We reserved a car on line and they rang us to tell us there were no pictures yet as it was going in body shop for a tidy and prep and to remove a dent on the …

Terrible service! Traveled 2 hrs to see a car found on autotrader that was in terrible condition. …

Excellent service and going above and beyond to please the customer!

Great clear step by step buying guide, going above and beyond.

My mum brought a car from here the salesman was very arrogant, he spoke down to us like we were idiots. I personally would have walked out but mum wanted the car. She wanted to leave a lower review but he pestered her to up her review. She …

Fantastic customer service from Chris @ Carsa. His patience and professionalism was much appreciated!
I looking forward to seeing my new Audi A5

Great staff especially Prem and had no hassle buying a used car. The experience was so just so smooth, no pushing like them other dealers! Would definitely recommend.

Great staff very helpful, I found the car I wanted and it all went smoothly..I would definitely recommend

Friendly member of staff. Good variety of cars.

Just bought A class Merc at Carsa Mount Sorrel for £18,700 looks a good car, trouble is there was hardly any petrol in tank,i was told there was station about a mile up the road and basically best of luck, there were two cars at the petrol …

No fuss and businesslike. Makes swapping cars easy.

I thoroughly recommend Carsa. Their vehicles are very good value for money, their preparation standards are extremely high and fantastic customer service! If I could leave more stars than just 5, then I would!

Reserved a car and have been offered a good price for mine. So far so good!

I can not fault Carsa at all, quick response to all my questions on the phone and by email. Callum was very helpful on the phone and through email. Keep up the good work.

Pleasant to deal with. As this was a purely online transaction they provided me with a close up video of the condition of the paint to put my mind at ease

Amazing customer service when contacting for a test drive and extra info. Thank you Steve for his patience and swiftness.

Lovely customer service from Ellie, exceptional communication and presentation skills .Made me apply instantly and extremely facile options delivered.

First class customer service, very friendly and professional. Definitely worth recommending from Saj and the team

Very efficient and friendly car dealership 👍 …

The whole experience was brilliant
I had a great deal and Jamie kept
It fun which is very refreshing when …

Lovely customer service. Cant beat their 7 days no questions asked return policy. Very happy customer

Early days yet with transaction just agreed, but so far the experience has been excellent.

Tom was great, but he needs to invest in new headphones..

Great customer service and found the experience so easy with no problems I want to thank Martin Raith and Prem great people and what a pleasure to deal very professional.

Quality used cars treated beautifully and staff are very polite and give very good advice

Absolutely great service everything sorted over the phone ‘ Ellie so helpful very happy

Professional and considerate, thank you

Staff friendly. Picked up car at given time slot which took a while even though njo credit involved.

Nice people and very helpful

Very good experience 👌 …

Great service. Really officiant and helpful.

great service from Jimmy, very helpful!

Went to go test drive a car. Car was broken. Test drove another car. Car price was displayed wrong.

Chris was helpful and professional during the process

Excellent customer service friendly staff

Great !!!