Gigantic reviews

I couldn’t attend a thrice re-arranged gig from 2020, didn’t have my tickets and they 1) answered my email in 5 mins 2) believed me and refunded them straight away and the cash hit my bank account the next day. Quality honest service. Completely unlike Ticketmaster!

I managed to delete the email with my order confirmation and link to download my tickets and only realised the day before the event.
I emailed at 8:16am explaining what I had done and at 9:10 I had a reply with …

Outstanding customer service. I had purchased tickets and needed to ammend my booking. I contacted the team via email, out of hours and they responded as soon as they opened the next morning and sorted everything for me – quickly, easily, no fuss. Friendly e mails too, not just automated, blanket answers. Thank you!!

Excellent customer service. We bought tickets for an event cancelled by covid and Gigantic have rolled these tickets over twice for us. Great communication throughout answering any queries we’ve had. I’d happily use again.

I had an issue locating a ticket I had purchased as a Xmas present. I emailed customer services at 12.24 and by 15.14 the ticket was in my mailbox. Brilliant, efficient service

Great Customer service!
I messed up a bit, and Emmie (thanks again!) helped me and fixed the data on tickets. It wasn’t any problem for them.
Now we’re just looking forward to the show.

I had to cancel tickets due to a silly mistake of my own, Sam in Customer Services could not have been more helpful or pleasant. So good to deal with a real person in this age of automated help desks.
Well done,Gigantic.

Excellent customer service, great to get a prompt reply and action to an email request rather than the automatic “We will reply to your email in the next n working days … (or never)”
Highly recommended

I have received a really efficient service from Gigantic. Had a problem from an event. Event organisers (Let’s Rock) were very tardy in answering my complaint but Gigantic were very helpful in continuing to chase on my behalf and issue a speedy result once they got approval to do so.

I have used Gigantic a few times and have never had any problems. I needed a refund for a cancelled event and the customer service I recieved was exemplary. It was easy for me to contact them and they contacted me back almost straight away. They reimbursed me very quickly. I will definitely use again in the future.

Very helpful customer service support from Thom F. in reference to attending Lets Rock Southampton 2022. Great communication and got me the answers I needed to attend the show. Thanks Thom and all at Gigantic. Would highly recommend.

Bought tickets to see Bon Iver in October, but due to a reschedule I was offered a refund of the tickets at face value. Was refunded well within a week 🙂 …

APPAULING COMPANY DO NOT BUY TICKETS.
My mother purchased tickets for my cousin and I as a birthday gift, she is has been told we can’t go as they are in her name unless she comes to the door with …

Bad idea to get tickets from them – older reviews were great, but seems like the service has got down severely. …

I had a problem with a ticket and their customer service was very helpful and quick. It was solved and I could attend the event. Thank you!

I had booked tickets for a concert when Covid hit and it got moved twice and finally cancelled. But Gigantic refunded the ticket costs without problems, even if it is now more than two years ago I booked.
Very good service! Thanks

I just want to thank gigantic for their professionalism and support in assisting me and agreeing a full refund of a ticket when I was unable to attend an event because of a family member illness. They were helpful and clearly sympathetic to my situation and dealt with quickly and efficiently for me. Thank you Gigantic. Alison P

Lost my email for a festival that was less than 2 weeks away. Emailed gigantic and Amy got back to me in less than 24hours with my confirmation email and tickets. Brilliant service!

Emailed the company with an issue regarding lost confirmation emails for over £700 worth of tickets
Amy responded within 15 minutes and had resolved it within an hour …

Like previous customers said before, do not buy tickets from this company if you can avoid it. Our tickets to a comedy show got cancelled “due to illness”, and the company will only refund 90£ out of paid 114£ (21%!) because their terms & conditions allow them to. This ticket seller is a scam.

Gigantic tickets nottingham I have been a customer for around 2 years! With all the alterations to music gigs cancellations etc they have.a first class customer service team dealing and responding to all my first port of …

what a pleasure it is dealing with gigantic… Phones answered quickly, understanding and helpful employees, emails dealt with – happy solution. …

Bought several tickets for an event that was postponed twice and then eventually cancelled, I was told 10 days for my refund on the 26th of May and its now 20th of June and still no refund, tickets cost €125 they are only refunding €109 if I ever get it at all. Total scam

Fantastic customer service ! Need to have tickets sent to my daughter and was not an issue, one email and they sorted it , she loved the concert very stress free !

I received a superb support from gigantic tickets regarding my tickets for Guns n Roses. My email was replied to within an hour. Thank you!

Contacted Gigantic with a query relating to tickets for a festival I’m going to. They were super quick, helpful and responded really quickly. Great service!

They only returned 81% of the amount I paid for tickets for a cancelled event and have refused to refund the full amount when questioned about it because they’re legally allowed to due to the small print in their Terms and Conditions. Moreover, their customer service team (namely Harry Taylor) is particularly rude.

Excellent customer service, requested refund for a gig at Rock City and refund back on my credit card after 3days, thanks Sam.

I had an issue with the tracking of my tickets but the customer service team was very helpful and replied promptly with great knowledge and politeness.

Excellent customer service. I couldn’t make a rescheduled gig and so contacted them and they sorted out the refund in minutes.

I started asking in May about let’s rock belfast that it would be cancelled.also to get a refund. Got one reply. Then nothing so decided to work on it today. The person said there was a window opportunity to get a refund. Well god knows …

When shows are cancelled, Gigantic retains a large fraction of the ticket price as “non-refundable fees,” and does not refund their customers for shows that are cancelled or rescheduled.
I will not use them again.

I had a very positive experience with Gigantic – great customer service, processed my refund very quickly!

worst experience buying tickets ever!
i bought tickets for a concert and then i wasn’t able to go, so i asked them for 2 months to send my tickets so i would be able to resell them. they didn’t do …

Please dont buy from Gigantic. Bought 2 x tickets to see Crowded House,and because of the pandemic,the gig was rescheduled for next year,which I cant attend. They are quite happy to take your money straight away,but it can take at least 21 …

Please save yourself a Gigantic headache, and do not buy tickets from this poor excuse of a company. I wish I had gone through a different ticketing website to order tickets and I would have not missed my event. I ordered tickets and they …

Great Service, Excellent Customer Care. Had to change plans last minute and Sam in customer services had it sorted so quickly.
Highly recommend

I have used Gigantic on a couple of occasions and their customer service has always been excellent

Simple process to buy, I had a small but important query which was answered in a full and friendly way within minutes. Great service.

What a joke of an organisation. Web site for tramlines 2020 had loads of issues yet they blame the customers for not getting the tickets they attempted to secure. Despite following instructions on their web site and having date stamped …

Due to when you buy something from this website their is a timer in it . As elderly silver surfers some times find it hard to do things fast. I think the timer should be taken off or extended

Thieves and liars. I’m owed money from a cancelled gig and they basically just said tough luck, take it up with bank. …

Thank you so much!!! I was panicking when I couldn’t find my tickets but you responded almost immediately with a new link. Thank you!

Smooth ticketing, plus really quick and super helpful customer service. Most happily will use in the future.

Customer service can be very slow but they have been helpful when finally contacted.

Received fantastic super speedy customer service yesterday.

Terrible customer service. Extremely rude and whilst they do reply to emails they ignore the questions asked! Completely devoid of any care. Phone doesn’t allow you to leave messages and they don’t pick up 🤷‍♀️ …

Don’t answer their phone or respond to emails! Refund required but total silence

Still waiting on my em con Nottingham ticket still not here and it’s been 2 weeks

Great customer service. Friendly helpful staff.

HAD ISSUES WITH MY ORDER – SWIFTLY RESOLVED AND HAD A REFUND PROCESSED IMMEDIATELY. …

Fast and helpful customer service response

Terrible