Hampshire County Council reviews

Thank you very much for the public toilets in the rural areas. Very thoughtful.

So far, I have received great service from the Council. I applied for a dropped kerb on Sunday. Tuesday I had a call from a very nice gentleman confirming where I wanted the kerb. Wednesday I havd the confirmation I needed to go ahead …

Tried to get through to Adult services today with an on going open enquiry. called, left waiting an hr on hold no one answered.
rang call back service gave enquiry number. got call back then got cut off. she …

No communication following report of very large pothole, needed replacement tyre, only been replaced 3 days before, no response as promises to the email, not acknowledging the issue and my request for compensation , please respond asap.

Hiding behind answer phones. Great at putting in a 40million plus bypass and causing havoc to a Medieval village through lack of foresight in realising 6 sets of lights and 3 roundabouts would be avoided in favour of 1 set of lights and a …

If you are an unpaid carer or disabled person (especially if you are a disabled child) one may suggest that you do not live in this county.

I would give a zero star if possible I believe the Ombudsman found this council guilty of injustice towards my family

No concept of respecting constituents. Controlling, manipulative and the Governance department demonstrates very serious bias in favour of the Council. There is no effective leadership and certainly the Highways Dept acts autonomously in …

Terrible service. Not answering phones not responding to messages left. Getting paid for doing nothing. …

Absolutely dreadful special needs department. I had so many problems. I wrote to the chief official and he wouldn’t reply to my letter. How disgusting. As a public servant you should always acknowledge. A waste of tax payers money. The staff should have pay cuts and demotions.

Appalling at every turn, arrive at 8 am to find that every staff member in the canteen, more coffee being consumed that Costa. Staff incredibly aggressive in attitude, mainly lack of training or understanding of the law relating to SEND. …

Absolutely useless. Never answer the phone. Called 20 times and every time was put on hold for 30 mins and the line just cut off. You would think they’d make some effort for people who are paying their council tax and are keeping them operating. 0/0. I would not bother with these people. They do not care for anyone.

The most woeful organisation – no concept of customer service; their customer interaction, whether online or on the phone, seems to be geared at avoiding responses or dealing with any issues. No ownership of customer issues, out of date website, and we have to pay for this?? Very poor.

Utterly useless council… Having a problem with a tree on council property causing damage to nearby property and they hide behind their legal team to avoid paying for any damage or repairs . Utterly pathetic! Refuse to do anything about it and can only contact them by post to appeal.

I have just replaced two wheels after they were dangerously damaged by a pothole not seen in the dark. When I went back to inspect the pothole it had been marked in white so obviously reported but never repaired. Typical of this county authority.

Absolutely useless, I pay nearly £5000 per year in council tax, the local tip is fully booked untill the end of the month and HCC say they cant answer the telephone at this time.

Seemed lovely over the phone but useless with actually helping me to move to the area and get my kids into school. Luckily the schools themselves were fantastic.. And you want all kids in education.. Then actually help!

Complained about laura ferguson who has ignored 4 years of medical evidence. Passed their eligibility criteria for care ferguson says I have not just ignored senior medical experts. Being left alone to die by this lot.

Applied for renewal of Blue Badge, later than I should have, but service excellent and posted to me in plenty of time. Thank you.

Phoned regarding social needs for elderly parent with a terminal illness ,first question from the council , how much savings do they have , surely the first question should be about their needs . Inhumane robots over the phone

You put a 40 mile an hour speed limit on the M27 to M3 junction every Sunday which causes CHAOS WHY. In my opinion you could not run a Whelk stall.

Useless. Permanently engaged. Not interest in my query when I finially got through and cut me off

Very helpful with any queries.

Very helpful and friendly service.

Need an address changed. Didn’t help

Terrible customer service.

Total waste of time

Great

lit