Preston City Council reviews

Abysmal service.
Taxi driver verbally abused my child and ordered us out the car in a dangerous position. He then locked us in the cab and attempted to drive to a location we …

I don’t understand how they calculate a council tax so confusing every month my council tax change. I phoned already many times why every month changed the lady said because it depends my wage every month so meaning my payments is …

Awful as usual. And don’t waste your time going to the Town Hall in the hope of speaking to someone face to face, as the receptionist just points you over to some phones in the corner – so you’re just ringing through to someone in the same office you’re stood in. Appalling

I paid 28 November 22 to order recycling bin still not received Preston council is worst in north I make inquiry after 1/2 months still not answering from council rubbish service

I’d give no stars if it were an option. Please do something about the ice, the amount of people that have had accidents on these pavements due to the neglect of public safety is appalling.

I find the staff to be helpful while under a great deal of pressure.

How difficult can it be to amend your council tax bill from 10 months to 12 months…well Preston city council let you listen to every option and then when you get through they say all are advisors are busy call back later.
sorry you are ripping people off every year just employ more people.

No appointment available, no one to take a call. The worst Customer Service I ever had to deal with.
FYI Councils in UK don’t have public toilet available for people. It’s standard in every other part of the world but not in UK.

Booked a bulky waste collection and left 2 settees in the alleyway. Collection guys sed they couldnt remove the settees as they were ‘wedged in’. Lol. Me and my husband put them there and back on the street for re-collection by them again …

Horrendous to deal with as im serving overseas i am trying to claim council tax relief but they still haven’t sent the relevant paperwork (months of asking )dont answer emails or calls. My partner has had to sit in the office and refuse to …

As a tourist to your city I was shocked at the littered streets. It is a dirty place. There is no effort to make your residents put trash in the bins. Maybe implement some sort of fine for litter. It is a dirty city. Shocking. Walking on the streets even in Fishergate and around is filthy.

Absolute joke press any button you’ll not get to talk to any one

It is completely unacceptable for the Harris Library not to provide its readers WiFi access, in spite of the temporary relocation. Please ammend the situation ASAP!

Who remembers when Preston despite being a cotton town was in the main a clean & tidy place? Today we had a walk on the wonderful Avenham & Miller Parks & decided to walk into the centre & look about. What a shock, what real dismay to see …

We had a skip for the past two weeks, the driver who dropped it off and picked it up was such a lovely and helpful man a credit to Preston city council …

I’ve had to deal with these incompetent bureaucrats multiple times. It is HELL every single time. …

Online services waste of time.
Ordered a replacement recycling bin online which was damaged by the refuge collectors a few weeks back. Nonresponse …

I have been told of an incident today when a bin emptying operative almost got lifted into a bin wagon….some safety systems must be suspect.
This would have been front page news and someone going to jail if the person had received injuries or a loss of life occurred.

Difficult to review a council when they deal with lots of different areas. Council tax is relatively expensive compared to others surrounding me. I’m a 2 minute walk away from Ribble Valley Council which are around £200 per year cheaper on …

Poor showing for Christmas yet again , lived in preston all my life. I think I will go to chorley to get a proper Christmas feel. It feels like all preston traditions are being destroyed , even the whitsun fair being pushed out of the town …

So I phoned from a professional perspective – regarding one of my employees and a deduction on their wages… Phoned the council’s main number as I had tried the automated service and it was absolute rubbish. I finally got through to the …

They are quick to chase you for money when you a bit late with council tax. But if u report any issues to them rubbish, loud neighbours etc they just ignore you and do nothing! Horrible council total waste of space!

This Council really is a bad example of how to run a local authority in my opinion. I was amazed to discover that my ability to pay my council tax was terminated. They closed my account without warning and no matter how hard I tried I could …

Horrible GREEDY council, Where is our council TAX going you can’t even pay for staff with half a brain? 45 minutes to get through to them finally get through to a rude bimbo who only knows how to direct you to their website! Called again at …

Junaid Mogara from the planning team from Preston City Council was very professional and showed a lot of empathy toward my elderly mother. Junaid liased with external contractors and kept me and my mother informed with the progress of the …

I have just spoken to a ridiculous man called Johan in the contact centre. Whilst trying to make sense of payments that are outstanding, I mentioned it seemed like no one seems to know what is going on – he became defensive and told me the …

Very friendly, approachable staff. Happy with the service I received

What a joke, As a signal occupant you get 25% discount on your council tax bill unless you are unable to move in due to work being carried out. The council has decided that I am not entitled to any discount and for the time I could not live …

Replacement bins – no cost, apart from delivery charge – but you cannot collect them! …

What a absolute waste of space this place is. Started working had to provide proof which I did for them then to say they hadn’t received it even though I went in to see advisor so I went back and scanned it all myself and handed it to …

This council is useless. I have today received a liability order for council tax despite having received not one request for payment, having an active direct debit with them in which they take monthly payments and having never received a …

Can I say that Preston Council and in particular Ms Phyll Little have been very supportive of my business in Preston and I would like to thank Ms Little for her courtesy and helpfulness during a difficult time. Business and the council need …

Sultry call to Sue!
She seems to be unable to do anything, but liked my tone! I reckon she should resign and get a better job elsewhere. …

Poor service. Threatened me with court, liability orders and the right to force entry – without ANY prior requests for (or information about) council tax. I have autism and the stress put me in hospital … It turns out I am exempt …

Absolutely terrible IVR system that makes it impossible to even get through to a human being! Just goes to show how dis-organised councils in the UK actually are as all the dealings I’ve ever had, have always been a disaster. It’s very …

fly tipping , how many convictions have been made in 2020 ? and how much in fines was the outcome . max fine £50k . Why we own 9 road sweepers and only use them months apart .

Most useless council in Lancashire never answer phone and when you go to council offices no body there working they just make excuses upon excuses

Where is your detailed information on the EU vote?
I got more information on where to vote in person from the newpapers! …

You can never contact them. When you ring regarding your council tax, you go through the options and then you get an automated message saying they’re busy and it hangs up. Bins have not been collected for two weeks with no way of asking the question as to why. Absolute joke.

i run a business in the city centre which i closed sent an email through there designated website informing them i am closing the business down in good time not received any confirmation rang them many times without success left voicemail …

Worse council in the land, they take money out your bank without authorisation (£250) thank God bank sorted the mess out and got it back otherwise would of been in an unplanned overdraft, when you get behind with bills and try to tel them, …

One of the worst council’s I’ve ever had to deal with, rude, uncaring staff. Horrendous telephone response times. No follow ups on issues raised. I have no idea what they spend our council tax on but it isn’t their services.

Doesnt even deserve a star. What happened to democracy? We said we dont want fracking and you over turned it. This is a complete outrage and all who took part in destroying our environment for a bit of money should be ashamed of yourselves.

I’m disappointed, that there is no organization and problem solving! I paid for 2 waste collection of furniture, we waited but nobody came. Then came to take furniture when we did not know about this and we were not at home! Our furniture was not taken and money was not returned!

Im a vunrable person signed off with mental health issue (ptsd) and i have a young child preston council are refuseing to house me because i have disputed housing areeas with countour even though the council know i didnt live in the …

I have had very bad experiences with the staff at preston city council housing department i suffer from mental health issues and im signed off on sickness for the forseeable future i was 1st seen by paul westwood who was unhelpful, rude …

Absolutely effing useless, never had recycling bins changed from boxes and they said if we had queried it years ago when they changed we would have received them free but now have to pay on a rental property, seems preston council dont want people to recycle, shame I couldn’t give one star as well as they are a disgrace to contact

A totally useless and costly call centre whose staff won’t let you speak to an officer even though most officers have direct lines with answer phones. A ludicrous white elephant.

Pet fish died due to lack of power. I am not happy as it was his 3.512 birthday so thank you very much.

Preston City Council at the hatchery fraud 2006, Criminal Law Act 1967, Misconduct in Public Office, breach 1978Medical evidence regulation legisliation, breach Supplementary Benefits Act 1976, brach Care act 2014 legislation, Harassment …

PLANNING DEPT IS THE WORSE DEPT. YOU NEED TO RECORD EVERYTHING WHAT THEY SAY, AS THEY CAN TURN THEIR BACK AND SAY NOTHING I SAID THIS. GET EVERYTHING IN WRITING WITH THESE IDIOTS, AS THEY CAN CAUSE YOU SO MANY PROBLEMS GIVING WRONG ADVICE. STAFF ARE NOT TRAINED PROPERLY AND GIVE YOU WRONG ADVICE. STAY CLEAR FROM PLANNING DEPT.

Really helpful staff and helped me really quickly.

waste of 20 mins was cut off twice than given an old No then an answerphone some one needs to WAKE up and respond to an enquirey it’s not worth any stars i’ve had to give it one star to get it published

What sort of organisation is it that cannot staff a switchboard and pick a phone up? For whose convenience are these people actually working?

rang 3 times on council tax number906902 went through all the options chose the one I needed then nothing poor poor poor ringing again on main switch board line 906900

Aweful ! Can’t get through ! Waste of time.

Just had the phone put down on me twice, almost like you don’t want my money.

Waste of time. Phoned for advice – met with ‘go to our website’ on repeat. thanks Sherlock , didn’t think of that.

This place is a beacon of hope for all those considered highly incompetent…. You can all get a job here because all the rest of them did!

What ever problems I’ve had, they are reluctant to help and give ridiculous excuses for incompetent work . Avoid the area at all costs.

When taking money they are very helpful and when giving refunds they don’t want to know.

Trying to talk to an actual person is absolutely impossible! Shocking phone system.

You can’t get through .it takes half an hour to answer than redirect your call. Things are getting bad everywhere

I work with the city of Preston and it’s a lovely place team Preston

If a business had this poor historical performance, it would be shut down.

Communication What a complete disgrace city of Preston no phone system and an email response that takes 28 days to respond?

Absolutely shocking service.

Avoid Preston City Center – Traffic Cameras will fine you with misleading signs!

A stain upon the name of proud Preston.. bureaucratic nightmares

Worst experience with them as everyone says.

cannot get through on telephone. Keeps asking you to go on website. Disgusting

Impossible to get through on the phone – gave up and went elsewhere for a waste collection service.

Absolutely lazy and incompetent at there jobs that’s all you need to know

Not sure if anyone know what they are doing

being a publican i have had dealings with lots of councils in my time…..Preston is by far the worst

Obsessed by making Preston worse.

Very polite and freindly on the phone and very helpful

Automated Telephone System is a joke
you loose the will to live

Excellent service and courtesy.
As usual.

shocking – can’t get through to anyone for days on end.