Preston City Council average reviews all over the web

1.5
Total Reviews 80

Average reviews from all platforms

Average Rating 1.5

Average reviews from all platforms

  • 5.0
    8
  • 4.0
    2
  • 3.0
    0
  • 2.0
    2
  • 1.0
    68
Preston City Council reviews breakdown:
Google
1.5
80

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80 Preston City Council reviews on Google

RQ
Raebanz Queen 4 months ago on Google
( 1 out of 5 )

Abysmal service.
Taxi driver verbally abused my child and ordered us out the car in a dangerous position. He then locked us in the cab and attempted to drive to a location we …

HP
Half pinay Howden 4 months ago on Google
( 1 out of 5 )

I don’t understand how they calculate a council tax so confusing every month my council tax change. I phoned already many times why every month changed the lady said because it depends my wage every month so meaning my payments is …

PM
Paul McThurston 4 months ago on Google
( 1 out of 5 )

Awful as usual. And don’t waste your time going to the Town Hall in the hope of speaking to someone face to face, as the receptionist just points you over to some phones in the corner – so you’re just ringing through to someone in the same office you’re stood in. Appalling

PE
Preston English 4 months ago on Google
( 1 out of 5 )

I paid 28 November 22 to order recycling bin still not received Preston council is worst in north I make inquiry after 1/2 months still not answering from council rubbish service

M2
M. 2000 4 months ago on Google
( 1 out of 5 )

I’d give no stars if it were an option. Please do something about the ice, the amount of people that have had accidents on these pavements due to the neglect of public safety is appalling.

AC
ann colombat 4 months ago on Google
( 5 out of 5 )

I find the staff to be helpful while under a great deal of pressure.

MC
Mark Chippendale 4 months ago on Google
( 1 out of 5 )

How difficult can it be to amend your council tax bill from 10 months to 12 months…well Preston city council let you listen to every option and then when you get through they say all are advisors are busy call back later.
sorry you are ripping people off every year just employ more people.

JS
Joanna Sroka 4 months ago on Google
( 1 out of 5 )

No appointment available, no one to take a call. The worst Customer Service I ever had to deal with.
FYI Councils in UK don’t have public toilet available for people. It’s standard in every other part of the world but not in UK.

UB
Uzma Bhatti 4 months ago on Google
( 1 out of 5 )

Booked a bulky waste collection and left 2 settees in the alleyway. Collection guys sed they couldnt remove the settees as they were ‘wedged in’. Lol. Me and my husband put them there and back on the street for re-collection by them again …

AL
Alex Laws 4 months ago on Google
( 1 out of 5 )

Horrendous to deal with as im serving overseas i am trying to claim council tax relief but they still haven’t sent the relevant paperwork (months of asking )dont answer emails or calls. My partner has had to sit in the office and refuse to …

CC
Cheryl Carey 4 months ago on Google
( 1 out of 5 )

As a tourist to your city I was shocked at the littered streets. It is a dirty place. There is no effort to make your residents put trash in the bins. Maybe implement some sort of fine for litter. It is a dirty city. Shocking. Walking on the streets even in Fishergate and around is filthy.

AL
Andrea Lee Whitehead 4 months ago on Google
( 1 out of 5 )

Absolute joke press any button you’ll not get to talk to any one

SM
serviciile mele 4 months ago on Google
( 1 out of 5 )

It is completely unacceptable for the Harris Library not to provide its readers WiFi access, in spite of the temporary relocation. Please ammend the situation ASAP!

PF
patricia finch 4 months ago on Google
( 1 out of 5 )

Who remembers when Preston despite being a cotton town was in the main a clean & tidy place? Today we had a walk on the wonderful Avenham & Miller Parks & decided to walk into the centre & look about. What a shock, what real dismay to see …

MY
Michelle Yallanki 4 months ago on Google
( 5 out of 5 )

We had a skip for the past two weeks, the driver who dropped it off and picked it up was such a lovely and helpful man a credit to Preston city council …

SM
Selous Martel 4 months ago on Google
( 1 out of 5 )

I’ve had to deal with these incompetent bureaucrats multiple times. It is HELL every single time. …

SP
Stan Patel 4 months ago on Google
( 1 out of 5 )

Online services waste of time.
Ordered a replacement recycling bin online which was damaged by the refuge collectors a few weeks back. Nonresponse …

TH
TheIcy hall 4 months ago on Google
( 1 out of 5 )

I have been told of an incident today when a bin emptying operative almost got lifted into a bin wagon….some safety systems must be suspect.
This would have been front page news and someone going to jail if the person had received injuries or a loss of life occurred.

SA
Steven Airey 4 months ago on Google
( 4 out of 5 )

Difficult to review a council when they deal with lots of different areas. Council tax is relatively expensive compared to others surrounding me. I’m a 2 minute walk away from Ribble Valley Council which are around £200 per year cheaper on …

RK
ronald kenyon 4 months ago on Google
( 1 out of 5 )

Poor showing for Christmas yet again , lived in preston all my life. I think I will go to chorley to get a proper Christmas feel. It feels like all preston traditions are being destroyed , even the whitsun fair being pushed out of the town …

AG
Amanda Gurney 4 months ago on Google
( 1 out of 5 )

So I phoned from a professional perspective – regarding one of my employees and a deduction on their wages… Phoned the council’s main number as I had tried the automated service and it was absolute rubbish. I finally got through to the …

BB
Beth Benova-Kovac 4 months ago on Google
( 1 out of 5 )

They are quick to chase you for money when you a bit late with council tax. But if u report any issues to them rubbish, loud neighbours etc they just ignore you and do nothing! Horrible council total waste of space!

SF
Silver Fox 4 months ago on Google
( 1 out of 5 )

This Council really is a bad example of how to run a local authority in my opinion. I was amazed to discover that my ability to pay my council tax was terminated. They closed my account without warning and no matter how hard I tried I could …

SP
SS P 4 months ago on Google
( 1 out of 5 )

Horrible GREEDY council, Where is our council TAX going you can’t even pay for staff with half a brain? 45 minutes to get through to them finally get through to a rude bimbo who only knows how to direct you to their website! Called again at …

FD
Fezal Desai 4 months ago on Google
( 5 out of 5 )

Junaid Mogara from the planning team from Preston City Council was very professional and showed a lot of empathy toward my elderly mother. Junaid liased with external contractors and kept me and my mother informed with the progress of the …

LN
Linzi Nicholas 4 months ago on Google
( 1 out of 5 )

I have just spoken to a ridiculous man called Johan in the contact centre. Whilst trying to make sense of payments that are outstanding, I mentioned it seemed like no one seems to know what is going on – he became defensive and told me the …

EC
Emma Crombleholme 4 months ago on Google
( 5 out of 5 )

Very friendly, approachable staff. Happy with the service I received

LD
Liam Diamond 4 months ago on Google
( 1 out of 5 )

What a joke, As a signal occupant you get 25% discount on your council tax bill unless you are unable to move in due to work being carried out. The council has decided that I am not entitled to any discount and for the time I could not live …

CT
Cedar Tree Houses 4 months ago on Google
( 1 out of 5 )

Replacement bins – no cost, apart from delivery charge – but you cannot collect them! …

JS
Jody Smith 4 months ago on Google
( 1 out of 5 )

What a absolute waste of space this place is. Started working had to provide proof which I did for them then to say they hadn’t received it even though I went in to see advisor so I went back and scanned it all myself and handed it to …

DW
Dave Watson 4 months ago on Google
( 2 out of 5 )

This council is useless. I have today received a liability order for council tax despite having received not one request for payment, having an active direct debit with them in which they take monthly payments and having never received a …

NH
Nick Hanley 4 months ago on Google
( 5 out of 5 )

Can I say that Preston Council and in particular Ms Phyll Little have been very supportive of my business in Preston and I would like to thank Ms Little for her courtesy and helpfulness during a difficult time. Business and the council need …

MB
Mohammed Ba’ada Israeel 4 months ago on Google
( 1 out of 5 )

Sultry call to Sue!
She seems to be unable to do anything, but liked my tone! I reckon she should resign and get a better job elsewhere. …

GC
Gary Chapman 4 months ago on Google
( 1 out of 5 )

Poor service. Threatened me with court, liability orders and the right to force entry – without ANY prior requests for (or information about) council tax. I have autism and the stress put me in hospital … It turns out I am exempt …

JM
Jatin Modasia 4 months ago on Google
( 1 out of 5 )

Absolutely terrible IVR system that makes it impossible to even get through to a human being! Just goes to show how dis-organised councils in the UK actually are as all the dealings I’ve ever had, have always been a disaster. It’s very …

HD
hendrix dawson 4 months ago on Google
( 2 out of 5 )

fly tipping , how many convictions have been made in 2020 ? and how much in fines was the outcome . max fine £50k . Why we own 9 road sweepers and only use them months apart .

ST
Shoaib Talat 4 months ago on Google
( 1 out of 5 )

Most useless council in Lancashire never answer phone and when you go to council offices no body there working they just make excuses upon excuses

DW
Dan Wild 4 months ago on Google
( 1 out of 5 )

Where is your detailed information on the EU vote?
I got more information on where to vote in person from the newpapers! …

JE
JD ED 4 months ago on Google
( 1 out of 5 )

You can never contact them. When you ring regarding your council tax, you go through the options and then you get an automated message saying they’re busy and it hangs up. Bins have not been collected for two weeks with no way of asking the question as to why. Absolute joke.

Y
yoyoyo3712 4 months ago on Google
( 1 out of 5 )

i run a business in the city centre which i closed sent an email through there designated website informing them i am closing the business down in good time not received any confirmation rang them many times without success left voicemail …

CS
Craig Singleton 4 months ago on Google
( 1 out of 5 )

Worse council in the land, they take money out your bank without authorisation (£250) thank God bank sorted the mess out and got it back otherwise would of been in an unplanned overdraft, when you get behind with bills and try to tel them, …

AM
A Moon 4 months ago on Google
( 1 out of 5 )

One of the worst council’s I’ve ever had to deal with, rude, uncaring staff. Horrendous telephone response times. No follow ups on issues raised. I have no idea what they spend our council tax on but it isn’t their services.

KU
Kenshiro Uchiha 4 months ago on Google
( 1 out of 5 )

Doesnt even deserve a star. What happened to democracy? We said we dont want fracking and you over turned it. This is a complete outrage and all who took part in destroying our environment for a bit of money should be ashamed of yourselves.

ML
Masha Lambova 4 months ago on Google
( 1 out of 5 )

I’m disappointed, that there is no organization and problem solving! I paid for 2 waste collection of furniture, we waited but nobody came. Then came to take furniture when we did not know about this and we were not at home! Our furniture was not taken and money was not returned!

AB
Alisha Bussue 4 months ago on Google
( 1 out of 5 )

Im a vunrable person signed off with mental health issue (ptsd) and i have a young child preston council are refuseing to house me because i have disputed housing areeas with countour even though the council know i didnt live in the …

H
hgjfdhful 4 months ago on Google
( 1 out of 5 )

I have had very bad experiences with the staff at preston city council housing department i suffer from mental health issues and im signed off on sickness for the forseeable future i was 1st seen by paul westwood who was unhelpful, rude …

HM
Howard Moon 4 months ago on Google
( 1 out of 5 )

Absolutely effing useless, never had recycling bins changed from boxes and they said if we had queried it years ago when they changed we would have received them free but now have to pay on a rental property, seems preston council dont want people to recycle, shame I couldn’t give one star as well as they are a disgrace to contact

JR
John Roberts 4 months ago on Google
( 1 out of 5 )

A totally useless and costly call centre whose staff won’t let you speak to an officer even though most officers have direct lines with answer phones. A ludicrous white elephant.

JW
Joe WM 4 months ago on Google
( 1 out of 5 )

Pet fish died due to lack of power. I am not happy as it was his 3.512 birthday so thank you very much.

KS
Kasia Soloducha 4 months ago on Google
( 1 out of 5 )

Preston City Council at the hatchery fraud 2006, Criminal Law Act 1967, Misconduct in Public Office, breach 1978Medical evidence regulation legisliation, breach Supplementary Benefits Act 1976, brach Care act 2014 legislation, Harassment …

ZZ
Zainey Zainey 4 months ago on Google
( 1 out of 5 )

PLANNING DEPT IS THE WORSE DEPT. YOU NEED TO RECORD EVERYTHING WHAT THEY SAY, AS THEY CAN TURN THEIR BACK AND SAY NOTHING I SAID THIS. GET EVERYTHING IN WRITING WITH THESE IDIOTS, AS THEY CAN CAUSE YOU SO MANY PROBLEMS GIVING WRONG ADVICE. STAFF ARE NOT TRAINED PROPERLY AND GIVE YOU WRONG ADVICE. STAY CLEAR FROM PLANNING DEPT.

GF
Gary Flynn 4 months ago on Google
( 4 out of 5 )

Really helpful staff and helped me really quickly.

IJ
ian jonsson 4 months ago on Google
( 1 out of 5 )

waste of 20 mins was cut off twice than given an old No then an answerphone some one needs to WAKE up and respond to an enquirey it’s not worth any stars i’ve had to give it one star to get it published

PJ
peter johnson 4 months ago on Google
( 1 out of 5 )

What sort of organisation is it that cannot staff a switchboard and pick a phone up? For whose convenience are these people actually working?

ME
michelle elliott 4 months ago on Google
( 1 out of 5 )

rang 3 times on council tax number906902 went through all the options chose the one I needed then nothing poor poor poor ringing again on main switch board line 906900

WT
William Thomson 4 months ago on Google
( 1 out of 5 )

Aweful ! Can’t get through ! Waste of time.

MX
mrs xoxo 4 months ago on Google
( 1 out of 5 )

Just had the phone put down on me twice, almost like you don’t want my money.

JW
jake whittington 4 months ago on Google
( 1 out of 5 )

Waste of time. Phoned for advice – met with ‘go to our website’ on repeat. thanks Sherlock , didn’t think of that.

SA
Shoaib Akhtar 4 months ago on Google
( 1 out of 5 )

This place is a beacon of hope for all those considered highly incompetent…. You can all get a job here because all the rest of them did!

SP
Stewart Pickard 4 months ago on Google
( 1 out of 5 )

What ever problems I’ve had, they are reluctant to help and give ridiculous excuses for incompetent work . Avoid the area at all costs.

AM
Abs Masti 4 months ago on Google
( 1 out of 5 )

When taking money they are very helpful and when giving refunds they don’t want to know.

SP
Stephanie Pearson 4 months ago on Google
( 1 out of 5 )

Trying to talk to an actual person is absolutely impossible! Shocking phone system.

RR
Rrr Rr 4 months ago on Google
( 1 out of 5 )

You can’t get through .it takes half an hour to answer than redirect your call. Things are getting bad everywhere

RD
Ras Davis 4 months ago on Google
( 5 out of 5 )

I work with the city of Preston and it’s a lovely place team Preston

BS
Bolo Spark 4 months ago on Google
( 1 out of 5 )

If a business had this poor historical performance, it would be shut down.

SK
Simon Knight 4 months ago on Google
( 1 out of 5 )

Communication What a complete disgrace city of Preston no phone system and an email response that takes 28 days to respond?

AH
andrew hulme 4 months ago on Google
( 1 out of 5 )

Absolutely shocking service.

PB
Philip Beaumont 4 months ago on Google
( 1 out of 5 )

Avoid Preston City Center – Traffic Cameras will fine you with misleading signs!

TS
The space Man 4 months ago on Google
( 1 out of 5 )

A stain upon the name of proud Preston.. bureaucratic nightmares

AN
Amjad Nabi 4 months ago on Google
( 1 out of 5 )

Worst experience with them as everyone says.

M
MER 4 months ago on Google
( 1 out of 5 )

cannot get through on telephone. Keeps asking you to go on website. Disgusting

AG
Amy Graham 4 months ago on Google
( 1 out of 5 )

Impossible to get through on the phone – gave up and went elsewhere for a waste collection service.

MD
Mark Doyle 4 months ago on Google
( 1 out of 5 )

Absolutely lazy and incompetent at there jobs that’s all you need to know

ML
Master Lee 4 months ago on Google
( 1 out of 5 )

Not sure if anyone know what they are doing

B
Bossouleastic 4 months ago on Google
( 1 out of 5 )

being a publican i have had dealings with lots of councils in my time…..Preston is by far the worst

R
ramboed 4 months ago on Google
( 1 out of 5 )

Obsessed by making Preston worse.

BB
bilal badat 4 months ago on Google
( 5 out of 5 )

Very polite and freindly on the phone and very helpful

BP
Barbara Parkinson 4 months ago on Google
( 1 out of 5 )

Automated Telephone System is a joke
you loose the will to live

JG
john gardner 4 months ago on Google
( 5 out of 5 )

Excellent service and courtesy.
As usual.

PB
Paul Butcher 4 months ago on Google
( 1 out of 5 )

shocking – can’t get through to anyone for days on end.

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