hiyacar average reviews all over the web

3.5
Total Reviews 160

Average reviews from all platforms

Average Rating 3.5

Average reviews from all platforms

  • 5.0
    89
  • 4.0
    6
  • 3.0
    6
  • 2.0
    14
  • 1.0
    45
hiyacar reviews breakdown:
Google
3.5
160

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160 hiyacar reviews on Google

FL
Florence Li 4 months ago on Google
( 2 out of 5 )

Excellent customer service, helpful staff since initial collection and later on assisting on the situation. …

RL
Rocco Longo 4 months ago on Google
( 5 out of 5 )

I had a fantastic experience renting a car from this car rental office, and I must say that one employee, in particular, went above and beyond to ensure that my experience was exceptional. From the moment I arrived, the staff was friendly …

IA
Igor Arkov 4 months ago on Google
( 5 out of 5 )

Nice place in a good location with a proximity to subway, train station and few nice hotels. Especially was happy by service of Elona. She is welcome and professional, really nice and quick rental! Will use this branch next time!

DM
Deep Munde 4 months ago on Google
( 5 out of 5 )

Excellent rental, the price was really cheap at £120 for four days and they upgraded me to a 2021 Audi Q2, which had some optional extras. When looking at other companies, their competitors prices were priced around £180 and the car that …

MR
Molix Rawdi 4 months ago on Google
( 4 out of 5 )

Amazing location, pleasant staff. Very helpful.no complications while booking. Their full cover insurance is Much more expensive than Avis and hertz! I did mention that to them, many times. On the positive though they Offer to include …

AB
Anthony Barr 4 months ago on Google
( 5 out of 5 )

Really outstanding service. I turned up on Sunday 12th having reserved a specific vehicle only to realise I’d mistakenly booked the rental for a week later. The team speedily found a solution for the same price that I’m sure was a lot …

MN
Millan Naveira 4 months ago on Google
( 5 out of 5 )

Highly recommended, My experience was with a Mini Countryman S Automatic, car that I recomend, was my first time driving in uk and this car is very easy to drive and full equiped, good price with all the extras and very good conditions by …

MH
Mark Harrington 4 months ago on Google
( 5 out of 5 )

Perfect! Elona was brilliant, lovely and welcoming, made the whole process very quick, simple and easy. No faff, hassle or waiting around, and even gave me a free upgrade. Price was also cheaper than the competition. Car was an almost brand …

MK
Murtaza Khanbhai 4 months ago on Google
( 2 out of 5 )

I have used SIXT quite regularly and have generally been quite happy with them however this was an exception. I turned up to the office at the time my rental was booked for and am told they were just about to call me to tell me they have no …

SG
sophie godfraind 4 months ago on Google
( 5 out of 5 )

Efficient, reliable and no hassle process, and the car was great and super clean! Arrived at 5pm on a Friday — after another car rental company failed to hand over the car I’d booked (to go on holiday next day) — Elona swiftly sorted it out and took all the stress out. Great service, and they accept debit cards payment!

TD
Tom Davies 4 months ago on Google
( 1 out of 5 )

The worst service I have ever received. Was upsold a more expensive car option (£450 more). The car had not been cleaned, crisps and stains all over the seat. There was no fuel in the car, the tyre pressures were low and there was large …

SS
Shixin SONG 4 months ago on Google
( 1 out of 5 )

Be aware of their full coverage trap!!!!

I tried this company again after 6 years, previous I had a bad experience. The …

KG
Kalin Gavrilov 4 months ago on Google
( 2 out of 5 )

The car i have chosen wasn’t available to the employee in the branch offered me an upgrade which I have accepted for just £22 additional price per day. This difference has been paid by me altogether with the deposit for £365 in total. …

MB
Matthew Bishton 4 months ago on Google
( 1 out of 5 )

Booked a premium car. Received a very average car.
Returned the car early. Was charged for late return. Clueless.
If you hire from Hammersmith, or any Sixt for that matter, make sure you take a …

SK
Shane Kay 4 months ago on Google
( 5 out of 5 )

I cannot recommend the team at Sixt Hammersmith enough. By far the most professional car rental agency in the ~10 I have used in London. Quick check in, Professional and friendly service, good range of cars, easy car pick up and drop off. Well done to the team.

SP
Sedated Puppies 4 months ago on Google
( 1 out of 5 )

(In case anyone is wondering, my account name is the name of a rock band I once had). …

LL
Lenne Lillepuu 4 months ago on Google
( 5 out of 5 )

Great customer service – genuinely helpful and professional staff, good prices / offers and a great selection of cars. Have used Sixt on many occasions across UK and have always been impressed by how well they look after their customer’s individual needs. Thanks!

GO
Gerard Owusu 4 months ago on Google
( 1 out of 5 )

I had a bad experience with my rental. Car broke down at about midnight and breakdown service couldn’t reach me until 2 to 4 hours later. Thus had to find an alternative means home. Couldn’t complete my rental yet Sixt charged me full price …

DP
Dannie Pye 4 months ago on Google
( 1 out of 5 )

These people are fundamentally dishonest. They see car rental as a scam where they will attempt to rinse as much money as possible from you by inventing or exaggerating damage to the car. I’ve successfully countered their attempt to bill me …

CA
Chloe Au 4 months ago on Google
( 5 out of 5 )

The staff at Sixt Hammersmith are the most pleasant people. We’ve rented from them 3 times and keep going back (even though it’s not the most convenient location) because they are so easy to deal with. David in particular is a stellar …

MD
Mark Dixon 4 months ago on Google
( 3 out of 5 )

The car I hired had dangerous tyre damage so I refused it. The replacement had only half a tank of fuel which was clearly stated on their paperwork. On returning the car I was charged for the missing fuel. They are currently ignoring all …

KJ
K Jackson 4 months ago on Google
( 1 out of 5 )

Front desk staff are excellent but it doesn’t change the fact that Sixt is charging me 40GBP for “processing” a parking fine of 100GBP. I never asked them to pay this. And am contesting it but they just keep taking money off my card. Unacceptable – I will not use Sixt again if this is how they try rip customers off!

HM
Haoming Ma 4 months ago on Google
( 5 out of 5 )

Amazing experience, brand new vehicle, easy pick up and return, no catch whatsoever with Sixt and this is my third time getting a premium vehicle from Sixt. Will come back again. Edit: The pickup staff Matias is amazing, so is the return staff Dimitar, what a fantastic team who have provided great service! Thanks again.

JK
Jenny Kirkwood 4 months ago on Google
( 5 out of 5 )

Best car rental in London! The staff are super friendly and very accommodating. Great collection of cars and depending on availability you can often choose. Very quick and easy pick up/drop off procedure. Highly recommend 🙂

CP
Christian Proctor 4 months ago on Google
( 1 out of 5 )

The current opening hours are different from the hours which the website will allow you book a car and that they send you in the confirmation email. The branch was closed when I tried to collect my car and when I returned the next day, I …

JH
Joanne Hayley 4 months ago on Google
( 5 out of 5 )

Had the lovely Liam serve us today. He made our car hire seamless. Polite, explained everything so we understood easily and gave us travel tips. This is the 3rd rental we have done through Sixt Hammersmith and will be using them again. …

P&
Parsclick – Amir Azimi 4 months ago on Google
( 5 out of 5 )

I think Sixt is the best car hire company with no hidden price and with best price. I hired car online and even in their website they are clear on what are the prices and charges and they let you choose rather than writing them small in …

TA
Teguh Anasrul 4 months ago on Google
( 5 out of 5 )

Amazing experience.
The branch is easy to locate. The staff (Matthew) had been super nice and professional. …

RP
Rachel Penley 4 months ago on Google
( 5 out of 5 )

Fantastic customer service. Easy way to hire a car and so easy at the Hammersmith branch to drop back at any time which is hassle free after a holiday. Would use Sixt again for sure!

SS
Sriluxman Srikanthalingam 4 months ago on Google
( 5 out of 5 )

Liam and Tanz were amazing sorting me out with a luxury car. They were so helpful and made picking up and dropping off an ease. Best hire service ever experienced. Their car range is top class. Great service and will be coming again.

AV
Anvith Varanasi 4 months ago on Google
( 1 out of 5 )

Hired a car in May. Got an email 2 weeks after returning the car saying that there was a violation whilst I was renting the car. The amount was taken from my bank account by Sixt. However, was absolutely shocked to receive a charge …

TR
Tunde Roberts 4 months ago on Google
( 5 out of 5 )

Matthew & Mariana are the BEST! With this being my first time renting with Sixt they were great, Informative & very helpful. Their passion for getting things right made me feel safe knowing I was in the right hands. I’m happy to say Sixt …

HD
Hani Dajani 4 months ago on Google
( 5 out of 5 )

I have used sixt Hammersmith branch on numerous occassions over the past year.
The staff are very friendly and helpful.
The cars are always in great condition and cleaned professionally before …

SP
Stephen Papale 4 months ago on Google
( 5 out of 5 )

Got a good deal on a car. But more importantly they didn’t try to upsell me or take dodgy amounts for ‘other services’ like fuel top ups etc.. Service was fast and friendly. They even let me off being an hour late with the return of the car. Was really pleased with their overall attitude and service.

PH
Peter Harris 4 months ago on Google
( 5 out of 5 )

Collected a BMW 3 Series from Sixt Hammersmith this week. I am writing to highlight Aman’s customer service skills here. Was very pleasant, helpful and proffessional from the moment I stepped into the branch. …

AF
Andrew Fin 4 months ago on Google
( 5 out of 5 )

Me and my wife had a rental at this branch several days ago and was served by a young, friendly chap by the name of David. It was simply a pleasant experience. The vehicle was also exceptional, And very clean. Thank you, will be renting again after the new year.

MN
Moe Najati 4 months ago on Google
( 5 out of 5 )

Pleasant experience overall. The car was clean and in great condition. I had a timing issue with my return, which has now been rectified by Aman. He was friendly and helpful.

F
FuturePlanet 4 months ago on Google
( 5 out of 5 )

Fantastic service, really helped me out when I made a booking through a third party that didn’t turn up. Tanz and Emmanuel and Abdul were so very kind and really worked hard to get me a car at an alternate location. Completely made what …

JD
Jamie Dalton 4 months ago on Google
( 5 out of 5 )

Friendly and professional service. Filled in a lot of the details online beforehand which led to a very efficient turnaround time. Apparently the car I booked (Skoda) had been damaged by a previous customer. An upgrade was immediately offered (Audi:2017 model) at no charge. Certainly I would use this branch of Sixt again.

CS
Cathy Schofield 4 months ago on Google
( 5 out of 5 )

The company were efficient, friendly and flexible enough to provide a car (upgraded) an hour before the initial appointed time of hire. Liam, the representative was cheerful and clear in his explanations and the company also provided …

SS
Sarah S 4 months ago on Google
( 5 out of 5 )

Special thank you to Aman for the very nice and friendly service received with the car hired. Having hired cars in other rentals company or other branches from Sixt, this branch is definitely the best!

RD
Rosie Denee 4 months ago on Google
( 2 out of 5 )

I hired a car for a trip away in the UK. I returned the car on time, however as it was after hours I had to put the keys in a box rather than hand them over to a sixt representative. I have been charged extra for ‘apparently’ returning the …

TG
the guv 4 months ago on Google
( 5 out of 5 )

Fantastic service, the vehicle I booked wasn’t available when I turned up at reception. They gave me a free upgrade to a larger vehicle with a factory fitted satnav. …

PW
Phil Woods 4 months ago on Google
( 2 out of 5 )

Friendly counter staff, but actually collecting the car from the car park took a lot longer than it should have. Was approached 3 times asking why I was waiting by the car, when I was waiting for them to bring me the car key (even by the …

CK
Christopher King 4 months ago on Google
( 1 out of 5 )

Hopeless customer service when returning car. I tried to return the car using the code given by Sixt to enter the car park. The code was invalid and the system had changed to a ticket. I tried to call Sixt but the phone lines were not …

WI
Wew Ie 4 months ago on Google
( 5 out of 5 )

02/11/2019 Last minute hire with Sixt Hammersmith Mariana Hida did her best to accommodate my needs. Although the car type I preferred was not available she offered me an automatic car that was greatly appreciated with the mileage that we …

LG
Libby Gall 4 months ago on Google
( 3 out of 5 )

This place is hit and miss. My first experience was a very positive one but then there was a change of staff and my next visit to this branch was lengthy, complicated and involved quite a few errors. I haven’t tried other firms in the UK …

MO
Mohamed Omar 4 months ago on Google
( 5 out of 5 )

I have used many car rental companies in the past and it’s always been a hassle however this is the first time ever that I have been completely blown away by the service of a car rental company. I was assistant by a young man named Mathew, …

MW
Minnie Willis 4 months ago on Google
( 2 out of 5 )

Friendly enough but incompetent staff, I booked a certain class of car but they didn’t have it (which I understand can happen sometimes), but the problem was the staff didn’t seem to have any clue what cars they had available. Kept …

M
melo 4 months ago on Google
( 5 out of 5 )

The best car rental company. Always good services and low cost if you book in advance. I’ve used Hammersmith branch several times and I’ll recommend to use them 100%.

AA
Amir Al Habib 4 months ago on Google
( 5 out of 5 )

The friendly staff of Sixt Car Hire makes me come back for rent at every car rental needs specially if I am driving for holiday. The extra amount in driving desired vehicle with the safety included in their policy is bearable for the amazing experience that starts from the handover upto drop off.

AN
Alex Ngai 4 months ago on Google
( 1 out of 5 )

I was very disappointed to the last rental experience at the SixT Car Hire Center at Hammersmith.
The waiting time is too long, only one staff to handle car collection. …

NC
Neil Campbell 4 months ago on Google
( 2 out of 5 )

While the staff was helpful, they did not discuss or even mention the London Congestion Charge. I was surprised to get an invoice for £116 for the £80 fine and £36 service fee. Additionally, the car was in the parking lot of a nearby …

MS
Mary Shadae 4 months ago on Google
( 5 out of 5 )

After arriving a bit over my scheduled time I was greeted by Liam who was very calming, knowledgeable and all-round excellent. He went as far as lightening the mood which made the booking experience very pleasurable. …

TL
Tony LI 4 months ago on Google
( 5 out of 5 )

Friendly staff with excellent services. The car was very good and trouble free. As it was a diesel vehicle, it was very economical to run. Really enjoyed my 50 days holiday with the car.

NC
Nad C 4 months ago on Google
( 5 out of 5 )

A really great experience at Hammersmith Sixt. Staff member Abdel was quick to serve us, polite, and gave us all the information we required. I always have great experiences with Sixt- thanks in part to their staff & excellent service.

AJ
A Jan 4 months ago on Google
( 5 out of 5 )

Fantastic service all around, if you’re looking to rent a car, this is the place to go. Ask for David, his friendliness, professionalism and great knowledge of cars is what made the experience effortless and stress free, he really made me feel valued and took his time explaining the best options for me.

DT
Dave Testa 4 months ago on Google
( 5 out of 5 )

Rented my first car here in the UK and I couldn’t have asked for a better service. Unbeatable prices, polite and clear staff.
Completely satisfied!

LD
Linda Dabinett 4 months ago on Google
( 1 out of 5 )

We had no problem with the car, price, insurance or service until after we returned from our holiday.
We were charged incorrectly for a parking fine from National Car Parks. Sixt …

JE
Jason Eker 4 months ago on Google
( 5 out of 5 )

Always outstanding service with cars that are very clean. The staff are excellent – polite and professional. 24 hour returns possible too which makes weekend hires much easier.

IC
Ian Cook 4 months ago on Google
( 5 out of 5 )

Small office with friendly staff. Every time I have been, there is no queue and I have been seen instantly. However, the cars are a 5minute walk away and there is no one at this car park to help you if you have a problem. If you are …

DG
Douglas George 4 months ago on Google
( 5 out of 5 )

I’ve rented cars from here twice now and the process has always been smooth and efficient. Shout out to David for his particularly helpful service on my rental last week.

M
MarcusPSThompson 4 months ago on Google
( 5 out of 5 )

Warm and friendly service as usual. Cars parked in rear of building makes it easy to inspect and drive away. Also I find Sixt’s selection of cars is superior to its competitors.

AG
Anthony Green 4 months ago on Google
( 5 out of 5 )

Hired a couple of cars from Sixt in London on two separate days – the quality of service and staff we came across was absolutely brilliant! David and Matthew in Hammersmith and Lisa in Hatton Cross (LHR Airport) were all amazing and made …

AH
Alex Haslam 4 months ago on Google
( 5 out of 5 )

The staff are incredibly helpful, and the cars are great. The office is also very easy to get to — either via tube or bus (the bus stop is right outside). If you are coming from overseas I would really recommend this as an option, as it is also very easy to get out of London on the M4 and then to other destinations via the M25.

FN
Finbarr Nolan 4 months ago on Google
( 5 out of 5 )

Right, so the other day I booked a car from the Sixt Rental Hammersmith via carjet. Carjet catastrophically failed to deliver on almost every single stage of the process. I got no confirmation, I was charged and refunded twice, and I was …

RS
Ryan Smith 4 months ago on Google
( 5 out of 5 )

We rented a vehicle here for the day about a year ago.

The staff were extremely friendly and we were processed quickly and efficiently …

MM
Melissa Myland 4 months ago on Google
( 5 out of 5 )

Tanz was fantastic – helped us out really quickly and explained everything in great detail. He was really friendly and I liked the service provided by Sixt – will definitely use again!

AH
Ashley Hodges 4 months ago on Google
( 5 out of 5 )

Seamless experience, great customer service, easy all round. Cars aren’t at the site itself (2 min away across the street) but that’s easy too and one of the best set ups we’ve seen for pick/up drop off for an affordable car hire.

T
Toby 4 months ago on Google
( 5 out of 5 )

Matthew provides an excellent and friendly service from start to finish. Professional and courteous all the way. Thank you for making my two recent rentals pain free and a pleasure.

B
Bronte 4 months ago on Google
( 5 out of 5 )

Friendly, efficient and quick! Sixt Hammersmith is the only place I hire cars from, the service is always exceptional and the staff are friendly and helpful. Thank you David!

MU
Mehmet Ugur Vidinligil 4 months ago on Google
( 5 out of 5 )

Very friendly and helpful team, great prices and good service. Sixt is always my first choice and Hammersmith branch is a good one. I would recommend

BB
Blaze Bikes 4 months ago on Google
( 5 out of 5 )

Hired a Car for 3 Days

Was the best service i have received in any car hire company. …

DP
Dilan Perera 4 months ago on Google
( 5 out of 5 )

It was the first time renting a car for me, It was really great renting from them. I had a better car than I booked !! I was upgraded ! Thanks to Mr Mulla. All cars are brand new from them, because its a new branch.

JC
jeffrey chew 4 months ago on Google
( 5 out of 5 )

Fast. Efficient. Relatively affordable. Easy pick up and return. Good clean cars. Friendly service. What else can I add ? Keep using them each time I go to london.

KS
Khan S 4 months ago on Google
( 1 out of 5 )

Definitely not recommend doggy terms and conditions in terms of cancellation and driving abroad. The comment is also in relevant as I did contact you over email but no response!

LH
Liam Haney 4 months ago on Google
( 5 out of 5 )

Matias at the Hammersmith branch was a true pleasure to deal with. He saved us money on insurance and provided an upgrade with little effort. I highly recommend Sixt.

D
Daniela 4 months ago on Google
( 1 out of 5 )

Extremely incompetent and rude staff member, we had to wait for an hour for our car, even though we had reserved it two weeks in advance. By telling the staff member that we really would have needed the car at the time we made the …

CC
Charlie Crawley 4 months ago on Google
( 5 out of 5 )

I dealt with Tanzeel, who was very professional and helpful. All in all, a hassle-free and painless experience. …

SR
Simon Rada 4 months ago on Google
( 5 out of 5 )

A very professional rental car office with friendly staff and a excellent selection of vehicles. A special thank you goes to to the gentlemen working Saturday morning 4th July. Thank you.

TL
Taylor Lyon 4 months ago on Google
( 1 out of 5 )

Recommend avoiding Sixt and sticking with other brands like Enterprise instead. The company misleads you and aggressively pushes fees and additional services onto you. This is all implicitly encouraged to branch employees since they’re paid …

RF
Remy François 4 months ago on Google
( 5 out of 5 )

Outstanding service and customer friendliness! These are special times and when traveling get the best possible car and service. It is now yet another occasion that Sixt has been such a great experience. Look no further and get your best possible car here! Thank you Jarrina and Aaron for your great help!

BL
Billy Lam 4 months ago on Google
( 5 out of 5 )

Overall the car pick-up and return experience is very good! I rent a Mini but was assigned a A1 which is very new and not bad either. Just wonder why SIXT indicates their station as T2/T3 while their actual location is at Sofitel of T5, Please use Sofitel as your GPS destination, and don’t follow the T5 signage on your way of return!

MJ
Ma Jason 4 months ago on Google
( 1 out of 5 )

Terrible customer service! Rent a car last year in December and got a fine for parking, but it was a mistake, and they charged the penalty directly from my credit card! without notice. Now it is already almost half a year, and the problem …

D
David 4 months ago on Google
( 2 out of 5 )

Arrived in UK on April 2nd for a 22-day hire, having fully paid for the rental in advance. I thought for the time we had the car (22 days) the cost was fairly reasonable. Before Sixt would release the car, I was required to pay an …

E
Ethan 4 months ago on Google
( 5 out of 5 )

I was in London in late December 2022 and my wife and I had to make a last minute car rental to go to Stonehenge. Sixt was instrumental in helping us make it happen. I loved working with them and I cannot remember the representative I …

DL
David Longworth 4 months ago on Google
( 5 out of 5 )

I started using Sixt a few months ago after a bad experience with another company nearby. I’ve used them 5 or 6 times now since February and only had positive experiences. The office is perfectly situated next to a BP garage and on a main …

SF
Shalom Freund 4 months ago on Google
( 1 out of 5 )

Worst customer service I had experienced ever!

Last October at the first day after taking the car out, a puncture occurred …

AW
An Wong 4 months ago on Google
( 1 out of 5 )

They try to sell me upgrades when I pick up the car three weeks ago, they tell me to inspect the car myself after I have a long trip on the plane without any help from the staff. …

GV
Gunasekar Vuppalapati 4 months ago on Google
( 1 out of 5 )

Regretfully, The Pickup desk attendent Mr Raj could not give me the car I had booked(3008 model or equivalent to accommodate my family and 4 bags) due to shortage or demand or whatever, as a result, I was given the option to take the …

EB
Emily Bozanich 4 months ago on Google
( 1 out of 5 )

This is NOT a terminal pick up car rental. It’s a long walk from terminal 5. Very inconvenient. Very poorly signed. Trying to return the car is even worse. Book ANYWHERE else!!

TJ
TJ Jira 4 months ago on Google
( 5 out of 5 )

Excellent Service. Reasonable Price. The staff here are super friendly. Sixt Car Rental Never make me disappoint. I recommend anyone who need a rental car . Please check at Sixt website before deal with another company.

AS
Andrew Smith 4 months ago on Google
( 2 out of 5 )

These guys scared us wit a scratch we didn’t do. When returned after 3 days of business trip which we didn’t had any problem, when checking the car they said there was a scratch on the inside of the door where it closes. You can not even …

AB
Andrew Bisceglia 4 months ago on Google
( 1 out of 5 )

Horrible experience all around. Receiving the car was brutal, but in comparison to the drop off process it was a walk in the park. Be careful how they invoice you for the services. They accidently charged me twice and now after almost 2 …

VG
Varun Gopalakrishnan 4 months ago on Google
( 1 out of 5 )

They accepted the booking and the payment. After 10 hours, an hour before I was about to pickup the car, when my everybody in my household was ready for a roadtrip. They called and told me that they are cancelling from their end and they …

P
PNR 4 months ago on Google
( 1 out of 5 )

Long drive from Terminal. Shuttle driver not helpful. One hour waiting time at the station. Regardless of Diamond status no upgrade (usually guaranteed). A larger car should cost 190 pounds extra per day. That is usury. Rude manager. Worst Sixt experience ever. Just british.

AS
Anand Srinivasan 4 months ago on Google
( 1 out of 5 )

Stay away from this rental company. They tried to charge $2900 for two days of a car rental, with a sketchy-looking invoice containing a $1400 “luxury” charge. Their nonexistent customer service left us with no option but to report the charge as fraudulent to cc company.

SL
Simon Lewis 4 months ago on Google
( 1 out of 5 )

I rated 1 star because the car was OK. What is not OK is fraud and scamming customers for apparent damage. In my case I have request for payment for a scratch on a wheel the paperwork at pick-up showed was already scratched. I’m not in the …

MD
Marc Daigneault 4 months ago on Google
( 5 out of 5 )

Great fleet of modern, sport packaged vehicles. All full-sized A4s have the S-line package. Was in and out in 5 minutes. Quick pickup outside the terminal, free Nespresso coffee and water. Would definitely rent again

MN
Mohamad Nasri 4 months ago on Google
( 1 out of 5 )

Rented a minibus from them , seven hours before the rent start I went there to make sure everything is fine , but when I collect the vehicle they gave it to me full of rubbish , they change the vehicle it but still so dirty with ice on the …

PW
Peter Watson 4 months ago on Google
( 1 out of 5 )

My wife hired a car from sixty and the staff at Terminal 5 branch are dishonest and they ripped her off when she collected a car on 15th Oct by upgrading her car and telling her it’s a choice upgrade because they didn’t have an available …

C
Chess 4 months ago on Google
( 1 out of 5 )

Just received an email from Sixt to say that I had a parking violation during my hire period. This violation was because I got lost trying to find where to drop the car off back at Heathrow. Be warned, the Sixt drop-off location at Heathrow …

D
dogankurban 4 months ago on Google
( 1 out of 5 )

Great staff. However stay away from this opportunist company. I was fined 30£ for a traffic charge; this company charged another 40£ as a ‘service fee’. I’m deeply frustrated by Sixt profiteering from their customer’s misfortune. I will …

JH
Jahangir Hussain 4 months ago on Google
( 3 out of 5 )

Decent prices, good service from staff, just a headache when trying to communicate with branch.

LB
Louise Bowyer 4 months ago on Google
( 1 out of 5 )

Worst car hire company I have ever used! Picked up my car hire from T5 on Oct 29th, smelt of cigarettes and perfume. Less than 24 hours the oil light came on, it was well past the dip stick mark, and to make matter worse this was a brand …

SR
Sir Robot 4 months ago on Google
( 1 out of 5 )

I tanked a car to full, driven to SIXT to drop it off and they charged me extra £40 for refueling 1-2 liters of fuel. On normal petrol station it’s like 25 litres of fuel. I am highly disappointed. Not recommend them! Go and use Kendall’s car rentals. They are more fair than SIXT

KW
Katie Willmore 4 months ago on Google
( 5 out of 5 )

I have hired a lot of cars from a number of places but this was by far the most positive experience. The customer service was excellent, they went above and beyond when I explained my needs and were incredibly pleasant to deal with. The …

NS
Nikolay Solonina 4 months ago on Google
( 1 out of 5 )

The worst customer service I have ever experienced. My reservation was for 28.06 at 21:00. But Sixt just forgot to tell me that office is closed. On the website it said they close at midnight. Calling them was not an option, nobody …

JJ
Jerin Joy 4 months ago on Google
( 2 out of 5 )

One of the worst experiences in the history of car rentals. The reception lady was the only calming down factor because she upgraded our timing. We were asked to go to the hotel and then asked to walk to the bus stop and had to wait more …

BA
Balal Ahmed 4 months ago on Google
( 4 out of 5 )

The Check in was a bit slow but no more that other international airport.
I was given a great car, the one i booked was not available so they gave me a better one (lucky me). They did try and make up by pushing Insurance, which was …

P
Penny 4 months ago on Google
( 5 out of 5 )

Friendly, quick and efficient service. The staff member went a bit too hard on the upsells to anything and everything but happy with the rental we had already decided upon! The airport shuttle was a little late arriving which after a 24hr …

SW
Scott Wilson 4 months ago on Google
( 5 out of 5 )

I booked a car for one week from Sixth and found their service brilliant! I have used other companies but now usually go with Sixth. Corinne checked me in, looked after all the details and gave us a great car. I’ve had too much good service from this company all over the UK not to keep using them.

MM
Mike Miller 4 months ago on Google
( 5 out of 5 )

Good price, good car and no waiting, drop off was equally quick and hassle free. Staff were very helpful and efficient. I have used Sixt in Capetown once and Heathrow twice spread over 20 years and their standard has always been excellent. Highly recommended.

AR
Andrew Ramsey 4 months ago on Google
( 5 out of 5 )

Picking up my car after a long overnight flight was a pleasant experience. Darren was very welcoming and friendly and explained all the options available. The car performed very well and was very economical. Dropping the car off again took …

AB
Arianna Balboni 4 months ago on Google
( 1 out of 5 )

Very bad experince.
Long waiting and only two operators at the front desk. After agreeing the renting dates, the price and the car we paid the full amount+£300 of deposit. Only …

AK
Arun Kumar 4 months ago on Google
( 5 out of 5 )

I rented a car for our family from the Heathrow Terminal 4 location of Sixt. It was an amazing experience. The staff at the desk were very friendly and polite and I was even offered a free upgrade to a vehicle class above what I had paid …

MT
Marc Targioni 4 months ago on Google
( 1 out of 5 )

As others noted, after rental is the absolute worst. I have reversed a parking ticket with the local authorities, proved it in email, and Sixt customer support refuses to cancel my charges!

DA
David Appleby 4 months ago on Google
( 5 out of 5 )

Due to previous experience with other companies on previous occasions I expected this to be an unpleasant experience that had to be endured in order to get a car. I was very pleasantly surprised to find the staff were not pushy, and that …

AC
Anson Cheng 4 months ago on Google
( 4 out of 5 )

Good service, we returned our car earlier than we expected and not even the originally planned location for returning the car, staffs handle smoothly and the process was fast, I received the refund for the extra retal days paid in just a few days time. Good job. Definitely will plan our next visit to Sixt.

IP
Ian Phillips 4 months ago on Google
( 5 out of 5 )

Pick up from T3 took about 10 minutes but there’s a nice waiting room to stay out of the cold at No17 bust stop. Friendly courtesy bus driver. Chris, the young man who attended me at the branch, was enthusiastic and efficient as I’ve come …

IT
Ice T 4 months ago on Google
( 5 out of 5 )

Excellent experience. We took a long time in selecting our car to make sure our luggage fitted, car was suitable etc and Lisa Murphy was just brilliant in her patience with us, helping us out patiently and brilliant customer service …

NS
Nick Skov 4 months ago on Google
( 5 out of 5 )

I made the (from the sounds of it) pretty silly and common mistake of accidentally booking a car from the day before I was scheduled to pick it up… therefore I stupidly turned up a day late for my own booking and it had technically been …

AD
Alan Dickson 4 months ago on Google
( 5 out of 5 )

Excellent service all the way. Sonia, the manager at the Hatton Cross, Heathrow branch where I picked up the car, took special note that I would be arriving very early and made sure things were all set up and ready to go and that a courtesy coach was available for me. Thank you Sonia … great service

KH
Koen Hermans 4 months ago on Google
( 5 out of 5 )

Very good service from Sixt.
Shuttle from the airport was easy to find (an orange minibus pops out of the surroundings of course). The woman at the reception desk was very friendly and …

CB
Chris Brebner 4 months ago on Google
( 5 out of 5 )

Good, straightforward car rental experience. Car booked online was ready after our early morning arrival into Heathrow from Australia and we were offered (and accepted!) an upgrade at no extra cost. Efficient, friendly staff with easy …

RH
Ryan Hall 4 months ago on Google
( 1 out of 5 )

We did not have a good experience picking up the vehicle it took over an hour and the staff at the time was unfriendly and not helpful at all. We got the vehicle and it was clean and drove fine during our trip. When we returned the vehicle …

CK
Conor Kinkead 4 months ago on Google
( 1 out of 5 )

After they moved their pickup and drop of location to a hotel, they charge excessive amounts post service. I would not recommend this service to anyone renting a vehicle. After you drop off your car, expect fees ranging into the 100s of pounds for miscellaneous reasons. Avoid at all costs.

TE
Tolneta Efremendi 4 months ago on Google
( 5 out of 5 )

Very happy that I hired my car here for a special occasion. Jarrina and colleagues were fantastic and I did think it was a much more thoughtful experience than I am used to encountering when hiring a car, wherever in the world. The car was …

HN
Heidi Nicole Berghammer 4 months ago on Google
( 5 out of 5 )

They were really great. We worked with Corrine at the counter + she was helpful with getting us our car as well as making sure we got the directions we needed around London…including a stop for breakfast. …

TG
Tim Glover 4 months ago on Google
( 5 out of 5 )

I have been using Sixt about three or four times a year for just over 6 years and have found them to provide an excellent service. I always check and compare prices on the web: they are excellent value for money every time I need to hire a …

JG
Jonathan Garza 4 months ago on Google
( 5 out of 5 )

We have hired a car from this location for nearly 10 years. The agents are always friendly and most importantly do not overly push extra services or upgrades on you. One year I made the mistake of trying to save money using another service …

MW
Martin Wilson 4 months ago on Google
( 5 out of 5 )

Didn’t have the car group I booked but got a free upgrade so I took the insurance for peace of mind. Lisa my agent contact was flawless and I highly reccomend Sixt for car rental at Heathrow. Returning vehicle was so efficient and easy to …

RB
Rahil Bukhari 4 months ago on Google
( 1 out of 5 )

There is no Sixt at this location. I don’t know why this is pinned here!

DC
denise charles 4 months ago on Google
( 5 out of 5 )

Great friendly service from staff, accommodating in ensuring car was cleaned to a good standard, when I identified that the inside was not clean.
A quick demo of how to all the different control worked, made it a pleasurably …

JC
Jude C 4 months ago on Google
( 5 out of 5 )

“I was really delighted with the service after a very difficult flight.

I thought it was one of the best service experiences I have ever had – and I do …

JB
James Bailey 4 months ago on Google
( 5 out of 5 )

Very nice car. Clean and relatively new. Staff was very courteous and friendly. Rate was very good compared to competition. Always good to see who is charging what. Return location was very nice and the shuttle to and from the terminal was …

MB
Mark Beeby 4 months ago on Google
( 1 out of 5 )

I’ve received a booking confirmation from a customer who has mistyped and used my e-mail address clearly by accident. Trying to help that customer by letting sixt know and I can find no details on how to contact this company on their website, so they’re offering zero support. Who runs a company like this?!

JT
Jeff Tomlinson 4 months ago on Google
( 5 out of 5 )

Good experience this time around. I never like car rental problems after a long flight, but I must say this was good. I got a better car for our purpose than I had ordered. All was explained and understood by Ms Nunes. I have used sixt for …

RP
Robert Peters 4 months ago on Google
( 1 out of 5 )

Used SIXT in the UK after flying back for my daughter’s Wedding. The vehicle was 500 UK Pounds for 2 weeks. When arriving to collect the vehicle was told, sorry the vehicle only has third party insurance, do you want fully comprehensive or …

LC
Language City 4 months ago on Google
( 1 out of 5 )

If I could leave 0 stars, I would. This is the worst and most dishonest company I have ever dealt with. Their website got me the wrong rental. I emailed them. They apologized and told me they would give me a full refund. Then they changed …

MD
Michael Dodd 4 months ago on Google
( 1 out of 5 )

absolutely disgraceful. I have been charge extra on my credit card. I have no idea how to make contact with you as you make it close to impossible to do so. I WILL NEVER USE YOU AGAIN. NEVER I promise you. and I am telling every one I …

CF
Christian Frost 4 months ago on Google
( 3 out of 5 )

The rental car was great but the price breakdown on the receipt and the experience after the handover of the car was not ideal. SIXT claimed I had not returned the car, so I had to give them a call before things were sorted. They promised …

DR
Dave Rae 4 months ago on Google
( 5 out of 5 )

Rented Oct 25. Great shuttle bus pickup service at Heathrow Terminal 2. Three agents waiting. The car I picked on the internet wasn’t available. In my experience they rarely are unless you pay to guarantee that model. Ms Federica was …

SS
Shai Solomon 4 months ago on Google
( 2 out of 5 )

I used this rental company on 2 occasions, both as emergency last resorts. Long but through review on the entire experience. …

MS
Martin Scott 4 months ago on Google
( 4 out of 5 )

Great service …. once you manage to find the rental desk! It’s not well sign posted as you have to actually walk into the Hotel Sofitel to get to the rental desk. Maybe more signage at the exit if the lifts would help!

CG
Colin Groothius 4 months ago on Google
( 3 out of 5 )

Price was the best but both pick up and return are hard to find. Allow extra time. Especially for return.

AN
akashah nair 4 months ago on Google
( 5 out of 5 )

The car was clean and new. The staff at the counter Sonia was very attentive and friendly, she even gave me a free upgrade, that was a load off after a very long journey from Malaysia. Highly recommended

EB
Ernest Badjie-Harris 4 months ago on Google
( 5 out of 5 )

Dinella C. was just amazing. Great customer service, patient, professional and just overall fab. I could not retrieve my unique code from DVLA, the office was also closed but D’s patience and positivity stirred me up to find a solution. …

JA
Jassim Alfahhad 4 months ago on Google
( 2 out of 5 )

I rented a premium car for 15 days. I had to buy and fill the engine with Adblue at a mechanic shop. It cost me £ 59 and wasted more than 3 hours of my time. Also the messages of Low Coolant is kept appearing in the dashboard. Obviously …

PL
P L 4 months ago on Google
( 4 out of 5 )

First time experience and overall good.
Arrived to T3 early morning around 6:40am, while waiting I’ve received a text from Sixt, I’ve to call for the shuttle to pick me up, in that time, multiple …

AJ
Andy Jenkins 4 months ago on Google
( 2 out of 5 )

Hiring process was easy enough, extra charging not so much. Paid up front for 2 days hire. No mention of 500 quid deposit on website. Got vehicle back less than 1 hour late for which I was charged a whole extra days’ hire plus 3 days extras …

TM
Tey Meeka 4 months ago on Google
( 1 out of 5 )

horrible customer service, not friendly at all, long queue and only 3 got staff is working took me 2-3 hours to pick up my car. At first, one of the staff trying to charged me extra 50 pounds for the insurance, I reject the price she had …

TW
Tracey WingroveNielsen 4 months ago on Google
( 3 out of 5 )

Staff and collection drop off very good, However there were issues with the car that were not acceptable.
Tyre Pressure warning the moment I left the hire company …

BL
Brice Li 4 months ago on Google
( 5 out of 5 )

Customer service was excellent. Everything went smoothly from T2 to pickup to returning of the vehicle followed by receiving of the invoice while email. Final charges is the same as what was told by the customer service in T2. Except for …

TA
Tee A 4 months ago on Google
( 1 out of 5 )

I returned the car with no problems or errors. The lady that checked the car saw that they may have been a white scratch however I previously got the car washed and we both realised it was white foam from the car wash. She then said she …

SG
Salvatore Gala 4 months ago on Google
( 2 out of 5 )

Hi hired a car from the app rental car as I did already before and I have paid 116 pound once booked the car plus 306 pound when I took it. I didn t ask for upgrade car I just asked if there was a GPS on the car and the server said no and …

NG
Nigel Grainger 4 months ago on Google
( 1 out of 5 )

I have hired many cars in the last few years, having moved to Germany to work but still returning to the uk to visit family and friends. This was without doubt the worst experience to date. Hire care prices have increased significantly …

DB
David Burnham-Jones 4 months ago on Google
( 4 out of 5 )

I hire from this branch regularly – the team are great and always a high standard of customer service. The only criticism is that SIXT quote prices without VAT, which is frustrating since we’re in the UK, and it can get quite chaotic during busy periods. Other than that, standard and quality of the cars are very high.

NP
Nrandra Patel 4 months ago on Google
( 1 out of 5 )

Great friendly and helpful team at the Heathrow branch and this complaint does not relate to them in any way
My total disappointment with corporate level customer services. Rented a vehicle …

PH
Paul Hardy 4 months ago on Google
( 5 out of 5 )

Staff were very efficient and helpful. I was worried about after hours return as we had a 6:45am flight and needed to drop off before they opened at 5am but it all went very smoothly with a taxi driver picking us up at the Sixt office via a simple phone call. Also there’s a 24hr BP garage onsite so super easy to fill up the tank!

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