ICICI Bank reviews

Been trying to get my address updated. The customer care team seems to be out of sync with the requirements of the request. Filled the form in consultation with the customer care executive on call and confirmed multiple times with him if …

As a new customer to ICICI , I am still facing lot of issues in opening an Account and the customer service is useless. Please think thrice before putting your money in this bank.

Worst banking service in my life. The customer service always telling lie to the customer. They don’t know how to resolve customer issues. They always saying they forward your issue to respective departments but you don’t expect solution. …

Pathetic customer service. I have used icici in both UK and India. And I am surprised by the incompetence from the UK team. For the simplest thing these folks take days and give stupid response. I wonder how are they even surviving in such competition. I will close all my accounts ASAP.

Worst bank service I ever had.
I still don’t have a credit card after Months insisting, and they claiming it has ben sent… …

Set up an ICICI bank account with Sayeed Syed- he was professional and prompt with the home visit. Overall happy with the service.

Great support by Sayeed, he was very supportive and professional. Really appreciate the swiftness with which he helped us open the NRI account.

Hi

I had a very good support from icici bank …

Punit and Neha are very helpful. Their customer first and customer centric attitude really helped make my UK ICICI Bank account opening journey seamless. They have gone above and beyond numerous times to help me settle in.

Great communication by the team at ICICI bank. We were looked after by Neha very well. She was Very thorough in her explanation and communication and nothing was too much trouble. She was able to call at a time to suit us and explained everything very diligently. Thanks.

Recently I have opened an External ccount with ICICI bank. I must admit it was indeed a very good experience dealing with the Local Branch in London. All the staff members I spoke to were very helpful and professional in their approach. …

Receive the call or improve your communication service. I ve been struggling to open NR account

I have recently opened NRE & NRI accounts with ICICI bank London branch. I can only say the communication and account opening experience has been really amazing right from day one. One of their colleagues would even come to your home …

I opened my NRE account with ICICI Bank. The overall process was easy and quick. The staffs are very friendly and helpful especially Neha Verma and Punit. They are knowledgeable and were able to resolve all the queries. Neha was always reachable to help me with setting up my account. Overall I have positive experience. Thanks

Opened an Account Nro and UK just took average 2 weeks, the professional team Neha Verma ,Puneet came to my house was just straight forward, uploaded all documents and signed, team helped me in on going customer care support in logging on …

Received personal service from Niti Shah who was very helpful in initial stage of opening a business account. She is very quick and efficient in addressing all queries, always ready to help. I am very happy with her service.

Visited the office on Sep 14 , 2021. The staff – Anu Grover, Mahendran and their team were very helpful, patient and accommodative. Received excellent advise on NRE account options and was able to complete all the tasks that I came for (and …

Not at all welcoming.
deserves ZERO. Had a horrendous experience .They were forcing to open premium account and denied doing paperwork for normal account.THe guy was showing all sort …

I am new to ICICI commercial banking. I got superb support by few of their employees especially from Niti Shah. …

Swift service and amazing communication! I needed to update my contact information and Shristi Joshi was quick to liaise with the India team to make the changes. She also communicated the progress of my request in a timely manner.

I had a great experience with the branch. Opening a UK account and getting my NRE and NRO accounts created was a very simple process. The staff was extremely helpful and were able to answer every query of mine. Would definitely recommend! Punit and Neha were super helpful and I’m glad I decided to bank with ICICI.

Worst banking service in my life. Mob application waste.. If you Contact the customer service, then you will understand the real face of bank,they don’t know anything about banking services. On the way to another bank to open another account..

Visited ICICI BANK , ICICI, More town, london for registering my London Number for my ICICI India bank account. Without this updation in banking system I was not able to transfer funds. Met Kausalya Devi in london office . I was well …

Had a great experience at the branch. Staff are very helpful. even with reduced hours and staff availability (due to lockdown restrictions) managed to get a lot of work done on a single day. Neha was very helpful co-ordinating the work and …

I had a very positive experience with the staff here at Icici Uk plc branch. I would like to mention Punit and Neha for there personal efforts to make sure my account is setup in timely manner and all my queries are resolved. I was given …

ICICI Uk customer Service are hopeless – have called them 5 times in the last couple of days. Get auto message – press n & press n so have got charged for the pleasure of listening to the voice message but then with “I am transferring …

Hassle free account opening, but thats where the problem starts. Debit cards cannot be added to Google Pay, Contactless limit is only GBP 45, mobile app has only very basic features, unreliable transaction notifications

Extremely helpful! I needed to submit some documentation and Shristi Joshi went above and beyond to check with the India team to ensure I was submitting the correct documentation. She was able to identify an important document that was not …

Thank you Sandhya Dave for providing best service to open account with ICICI. Really appreciate your time today.

We’ve had a positive experience with Staff at ICICI Bank, in particularly Pranav Vora and Neha Verma. Both of them went above and beyond to meet our expectations. Pranav – Look forward to the “Karoga” party 🙂

Appalling beyond words. Please avoid. I am a very patient person but this bank has pushed me beyond my limits. They don’t have a clue about their own forms and processes themselves, so how on earth can they help you??!!

Nice followups for the NRI account creation and ensure clarify doubts whatever was asked for ! Neha Verma is great in helping me setup the account and follow up till the account has the MAB.
Thanks

Shristi Joshi was very helpful with whole process. She ensured that she understood my query, was prompt and emailed me in a time fashion.
Very satisfied

Worst bank to open NRE account, I given application 6 weeks before , two times . But they can’t even process . Go to HSBC bank they will open NRE account in same day if you have the form ..

Excellent banking service, Neha is a great asset to the bank and very helpful. The apps are very easy to use and get the job done.

Visited the bank to open an account. Was attended to by Ms Neha Verma. Excellent customer service. Got the job done in a single visit.

Had quick response and appropriate resolution from Shristi from the London branch. Saved me hassle calling and writing to my home branch in India.

Visited the bank to open an account. Was attended to by Ms. Neha Verma. Excellent customer service and a positive experience.

Sayeed made the process seamless which can be complicated at the best of time.

Customer Care do not care. Must have rang times for online loging.
I would not use this bank even they pay me.

The worst customer service ever. I finally manage to close down the account. I would never ever recommend them to my friends.

Worst bank not worth. No accountability no good service.

Leeds branch is closed now and all accounts from that branch moved to ICICI Bank UK PLC, One Thomas More Street, St Katharine’s & Wapping, London E1W 1YN

Amazing customer service by Anu Grover today!!

Great Customer service, amazing branch team.

Very good service & quick response

Very good service provided by Puneet and Neha

ICICI – went down from best private bank to very poor customer service

An very good approach and good helpful from Shristi Joshi..,

Excellent staff very good service.

Good service

This is not a bank but headquarters