IG UK reviews

IG cares about its customers and tries to stay on top of the charts.
When it comes to commissions and trading fees, yes it is a little expensive compared to some small brokers, but considering its services and products, it is …

Excellent response – the phone only rings 3 times before it is answered! I spoke with Akbar who was very efficient in solving my issue and gave me very beneficial direction should the issue arise again. Such a good service is much appreciated and so conducive to having confidence in a financial service provider. Many thanks!

I love this site. Keeping track of my trading is straightforward on the app. Placing orders is easy. I had an issue transferring funds( I didn’t put a reference number) but phoned up & in minutes it was sorted. Very efficient & helpful. Excellent site.

Excellent product!. excellent and simple website makes it easy to trade with full visibility. Their customer service is first class also. They are very helpful, and every query and issue so far has been fully resolved. I recommend IG to any of my clients who expresses an interest in this area.

Started off using app for share dealing, very easy to use and found the fees to be comparable with other platforms. IG send out regular coms about any changes to service, maintenance, holidays etc. They provide great support both on line …

I’ve been with IG now for nearly 5 years, mainly for spread betting. The customer service is good. The website is easy to use and the charting tools are excellent. There have been a couple of occasions when I was unhappy with the way deals …

Excellent customer service from Roxana today. Resolved an issue in no time she has earned her organisation a good review . …

So far I am not particularly impressed with IG. On the one hand the personal home page is excellent and the helpline responds promptly. On the other hand navigating to what you want within your account is at times difficult and the helpline …

Do NOT use IG Asia. Terrible platform when you register in SG. When you have your account deposited, you will having hard time to trade. Leverage sucks and helpdesk unable to change it (basically i think they are not traders friendly), …

I needed to change my e maiI address and make a bank transfer withdrawal. The phone was answered within seconds and Yashas was extremely efficient in dealing with all the necessary details. …

My issue is that whenever my act gets locked due to system error your default mechanisms to assist do not function. The process of confirming my email to restore the account has NEVER worked to I have to resort to sending an email to your …

I have been with IG for over 10 Years. Our Client Manager Stephen Williams has been excellent with communication and offers great service. For us it has been very easy to Deposit and Withdraw and never had any issues.

I called on Tuesday to exercise my warrants in Supply@me capital PLC, I was told they were busy and would call me back that day, I heard nothing, I called on Wednesday and was told to send in my requirements by email, which I did, heard …

Since I started buying shares through these guys, it has been just a straightforward process of what the price of shares is at the time, how many you want and done. They answer the phone, and are helpful and I find an email to the help desk …

Requesting to transfer stocks from IG (UK) has been like pulling teeth, dreadful and costly experience involving a 7 figure account and to add further insult this situation has occurred twice now in the past 10 months, I now believe the …

My reason for transferring was simply to have all investments with one provider. I have been with HL for many years and thought it better to have everything with them. …

IG has been my first experience with trading and investing overseas (UK being my current base) and the team at IG has been very supportive right from the start. …

Can’t do GTC order on some shares (eg, Woodside), can’t buy French shares like LVMH. Lots of frustrations with old GTC orders that can’t be deleted. IG is ok compared to Saxo and Interactive Investor but it’s way worse than Trading212 in my limited experience (using Trading212 now for about a month, used IG since 2017)

I like IG. I have an ISA account . had little luck with spread betting!
The service, when you call, is good. Website is a bit confusing as I am unable to truck my dividends for longer than the last 90 days. …

Excellent customer service.
Had a problem accessing PRT charting software. Emailed help desk At 16.45 on a bank holiday. Had a reply stating problem fixed at 17.36
If only all customer service centres were that efficient.

Hi i would like to say this about the team …. day help me with all the info and help on the phone did call back to walk me over the website and add money to my acc .. i would like to say this is one of the best site and come over for 10 years of be online . thanks you all for your good job keep up the good work x

Excellent service, had to call as I wanted to start trading and couldn’t do it online. Customer service was quick to answer my call and resolve my issues

Worst customer care. Enquired about an email which I received from IG and they could not answer. Moreover, denied to connect to other team who might have the knowledge to answer my query.

For me their over-the-phone customer service has been nothing short of amazing. Lightning fast and all very professional.

Very positive experience dealing with the company. (I wish my share picking was as experienced). They made buying and selling a very straightforward process and I highly recommend them.

Not having any problems with them. Everything is good. But, it is not good to sees some negative reviews from others as well.
Updated:still doing good.

They are misleading customers. They state for US Shares it’s a £10 commission if you do less than 3 trades per month. The actual fee is £20 as the £10 applies both when you buy the shares, AND when you sell them. Thus the total fee is £20, …

Hi’
IG service gotta be at the top list, it’s prompt, it’s precise to the point, and it’s helpful, polite correct, and client orientated, many thanks for a good service IG!
Rgs. Bo

This review covers 4 interactions – all a bit curate’s egg –
1) I sent in a complex query about ISAs and whether I could withdraw cash and refill the ISA from shares. Response was – we don’t give advice (I wasn’t looking …

I’ve been with IG for a number of years. The customer service can be a little hit and miss but all in all I love what IG do. I wouldn’t say they’re the best for share dealing but their spread betting service is great

spoken to Shweta at IG customer service and very pleased with her help and attitude. She answered all my queries patiently and efficiently.

IG product already good. Service very good also today. I had several queries and spoke to Matthew – he was extremely helpful and knowledgeable.

I just registered. they showed quick response and attention to all my questions and problematic situations. Thank you

i like it, when i had a problem with openıng account it was hard to open but, every single helpdesk and customerservice member were too much kind and helpfull i am happy honestly. Thanks IG

The website is very streamlined,easy to use.
Very easy to work on it. IG team were helpful and helped smoothly open a live account.

I contacted IG from the UK and to my surprise IG South Africa picked up. The lady was quick and efficient and professional.

Support solved my IT Tech enquiry about chart displays very fast . Great! Well done and a big thanks you!

Great platform. Should provide brut tips. Should trying on more markets. Especially foreign ones. EG Kenyan, and other smaller market7⁹

Great customer service from sharif, issue with a trade that wouldn’t close but he’s helped me hugely. Obviously the trade that wouldn’t close is a problem (hence three stars) but he was extremely good at customer service and is worth 5 stars!

I’m satisfied with IG helpdesk FOR NOW every problem I had they solved relatively quickly. …

Well I contacted the helpdesk on late Friday afternoon, and they solved the issue in about an hour or an hour and a half, so it worked as expected. …

Very average – usual BS from financial institutions, but no worse than any other. Sector is not exactly known for being good to customers.

Had a query about a trade, was really satisfied with the operator who dealt with my query… response was quick and dealt with promptly.. Thanks IG

Excellent service , I was enquiring about my ISA account activation. Service representative clarified my questions & guided me well …

I had a specific question on how to manage my IG account – i got a really clear and good answer.

After being customer for a very long time, I’m amazed at how bad IG has become. Withdrawal process was smooth for years and all of a sudden last few months they have really done something to make it almost impossible. The customer service is also shockingly bad now. I’m looking to move

Their website and app crashed on Friday at a time when there was big movement in the market. People were unable to exit trades, make trades, hedge trades etc. Lots of people lost money due technical glitches that regularly happen on IG …

I have stock with IG and I’m currently processing a stock transfer. Their agents (special mention to Wilhelmus) have been polite and courteous throughout whilst dealing with a difficult (alternate) broker. I would recommend, and have recommended, to my friends. A big thank you to you all!

Damn! Just had a call with support and spoke to one of the best supports I’ve ever had I think. I have to say Ajay was all over it, within a few minuets he was across the matter and did everything that was possible to speed the solution up. I love IG international!

IG staff from the heldesk to the manager should not be working there, their attitude is irrepressible and not at all professional… and when you talk to the manager he’s even worse. I will never recommend IG to anyone.

Very good, been with them 11 years, nothing has ever gone wrong.

Diego was a great help with a transfer. It was a difficult timeline and he did everything to make it a success.

I’ve contacted the Trading Service today and Karolina help me out on sorting out an issue that was concerning me a lot, with an high level of professional and easy to understand approach, which help a lot when you are concerned on money …

One of the worst withdrawals process if you had made a mistake of funding your IG trading account with BPAY. The customer service team based in overseas will not read your messages. They are robots just keep replying scripted messages. No …

IT expert Kagiso M trading services spent more than 1 hour helping me with login and password. He truly went out of his way to help me and the problem I had been having for several weeks has been sorted. Words are not enough to express my …

Very short delay on getting through, Quick response to query .
Excellent service.

Contacted payments team regarding withdrawals and recieved expert advice and ensured I knew the online platform process step by step. Fast and easy with full explanation throughout. Exceeded my expectations. Didn’t take the name but she was excellent nit havingto refer to anyone. Good service. Thanks

Had an issue with my account. Emailed customer support and Kieran sorted my issue very quickly. I was pleasantly surprised as I thought it might take days, but just a couple of hours, which is great service for email. Very happy with the service, would recommend highly.

Wonderful to be able to pick up the phone at 11.00pm and get an immediate answer to an IT problem. Bravo!

Absolutely horribly difficult company. I have tried to get my money out of my account for weeks, and they have kept refusing to send my money to me. Stay away if you don’t want to be provoked beyond what’s healthy for you!!

Contacted IG today re process of share transfers from another broker due to US Executive orders which was of concern to me. Spoke to Ajay at IG who provided excellent service and guided me through the process and followed up with email instructions which sorted out the issue.

excellent service with immediate response. well done and thank you

I had such a complicated issue with my funds withdraw and I did speak to a few of the customer support team but they all sort of said I need to check with my manger etcc, the usual jargon, but then comes Ajay Goyal, the guy is literally an …

They call relentlessly. At least twice a day and will not be put off. They are so unprofessional it is embarrassing. If the quality of their salesmen who call is an indication of how they conduct business, DO NOT put any money with them, ever. They get 1 star because Google will not allow no stars

The caller is relentless and forceful. They rung twice despite requested for my data to be removed as not interested. He sarcastically asked and raised his voice to why must I removed my data. I politely told him I have the right to request for my data to be removed and he hung up on me. Utterly poor and rude service.

Great fees when you make 3 trades per month otherwise they are standard. Wish they provided the reduced fees for accounts over a certain threshold or for accounts with direct debits. …

I have had my shares with IG for a long time. One of my shares I had to sell due to the company being taken over. It was complicated but even though it took a while to sort out, I have to say all credit to Zintle at IG who was constantly in …

Shaun based in the South Africa office was exceptional in resolving my queries. Shaun was completely professional, courteous and extremely knowledgeable that he was able to provide me with accurate and precise information quickly which helped me greatly. It was an absolute pleasure to deal with Shaun. Thank you very much!

Administration was appalling when trying to withdraw funds. Initially tried resolving the issue by phone but after an initial discussion I was left hanging for 20 minutes with no one coming back to respond. …

best spreadbetting/cfd/share dealing service I know. hugely professional service.

IG customer service have always responded quickly when I have had a query or needed something. They process documents promptly and don’t require any unnecessary paperwork. I use the ProReal Time platform for most of my trading and it has the best charting of any platform I have used.

Very mixed Support.
Most IG staff that reply to emails to helpdesk do not answer the question properly or may answer just 1 out of eg 4 questions sent in email, and we go around …

I spoke to Ash today of IG.com.
He was very patient, professional and helpful in providing solutions to my problems and offering useful suggestions to enhance my trading and investing with …

I have to say that IG has the WORST client service team I have come across.

I went on chat to get my account unlocked and they said to email a bank …

Great platform but shockingly bad customer service. If you have a problem with your account, be prepared for a long and frustrating process to get it resolved.

After contacting the helpdesk several times without much success, I am delighted to report that Kagiso M managed to resolve our issue. His professionalism and patience have redeemed my faith in IG. We need more professionals like him, …

IG customer service has greatly improved over the last 6 months. I’ve been investing for only 18 months. When I started I felt I would get talked down to for asking beginner questions, but now the team are more than willing to help. Highly recommend investing with these guys.

I got amazing service today and all my problems were solved. I am happy and full of joy. Thank you IG and Ajay Goyal for making my day

i have never had worst experience like contacting IG help desk in my life. My account got locked and it took 70 min to response since i contacted your customer care. Still my account is in same locked state. I couldn’t close my positions …

Closing my account due to questionable pricing practices. At first, it seemed like a system error, misquoting an index, but upon questioning the help desk, they continued to copy and paste links, which actually indicated that they were …