Isle of Wight Council reviews

Couldn’t be more helpful, Council Tax, very pleasant lady who dealt with my problem quickly and efficiently

Absolutely rubbish website. Trying to get info you need is impossible.

Pointless, useless, incompetent, unreliable these are just a few words to describe the isle of wight council. If you could put 0 stars I would. Have been told loads of times I would receive a call back and not once has this happened. They …

Ticketed and fined whilst working on an emergency gas escape in Newport because it was a disabled space outside town hall, there were no safe places to park and about 4 empty disabled spaces. Intelligent warden told me to appeal it which I …

IF ONLY THERE WERE MORE PEOPLE LIKE FRAN ANSWERING THE IOW COUNCILS SWITCHBOARD…..SHE WAS MARVELLOUS. Read on….. I was having problems renewing my resident parking permit. Several calls to both Mipermit and the council offices had …

Lynbottom tip saturday 17th July. Need to take stuff to tip. Try the website to book a slot. Website not functioning. Try the phone number. Not connecting let alone ringing for ages. Drive to site to try and book a slot, answer from …

I have repeatedly tried to obtain a copy of my annual Council Tax bill to know exactly where my payments are up to. I can view my balance but cannot obtain the actual bill (annual) on line. 3/6 & 4/6 I tried to obtain a copy but somehow my …

Terrible – fobbed off when making a legitimate complaint. Reception staff are very polite and helpful but trying to get anywhere with a complaint is difficult. I’d expect someone to apply a modicum of commonsense so that a simple complaint is resolved before it has to be escalated.

Try to pay council tax on automated service does not work type in your details and it does not recognise details transfers you back to start.
Absolutely useless also cannot call as you get put through to the start again complete and utter waste of time would give no stars if I could. 😡 …

I have just phoned the Council Tax office for a copy of my Council Tax, as I seem to have mislaid the original one they sent me.
Customer services are alway polite and friendly and very helpful, which is why I …

would be so nice and simply polite at this point to know how long I’m going to be homeless for.

Appalling service ! abysmal customer service ,these people think they are too important to answer their phones or do their jobs .We should fire the lot of them and start again ,Awful rude and insouciant behavior .They have forgotten they are public servants and do not think they have to be civil.

Dismal website experience – trying to get info for my elderly parents, have to download PDF files to get any info, except the links lead to more links and then the files are not saved properly so you need to be an IT expert to even open them. Good luck with that aged and/or disabled people.

Parking App doesn’t work two payments made and confirmed by paytopark App online /phone two penalty tickets issued. Esplanade ticket issuer can’t use App ?

Terrible customer service! Call centre agent spoke over the top of me and said at least 4 times ‘it’s just standard procedure’ ! Learn some manners!
Good service 101: listen to customer, show empathy and understanding, then proceed with your standard nonsense!

Can’t set up on line council tax account. Says I have completed it wrong, but doesn’t tell me what’s wrong

SPOKE TO SOMEONE YESTERDAY CALLED ME A LIAR. KEPT TRYING TO SPEAK OVER ME, UNTIL I TOLD HIM TO LISTEN AND I AM PAYING FOR THE PHONE CALL. NO MANNERS WHATSOEVER, NO PEOPLE OR CUSTOMER SKILLS, NEEDS RE TRAINING, IF IT WAS EVER TRAINED IN THE FIRST PLACE. DISGUISTING AND DISGRACEFUL BEHAVIOUR.

i feel very sorry for the staff working here. The waste collection is so slapdash and careless that they cannot keep up with the complaints. The website is useless so we are obliged to pester the said staff. The Councillors meanwhile absorb themselves in utter self importance

Excellent service for help with moving house and suspending 2 parking spaces for a removal lorry. Lots of advice and very efficient. …

Tried ×3 to pay Council Tax over past mnths and to day via online
BUT
my payment s not accepted…. …

Absolutely awful customer service from a man in Revenue Services – so rude and blunt. They need to be put through a good customer service course and learn manners! Great one IOW Council!!

Dear IOW Council I think its ⏲ time that a rethink on The Cowes Floating Bridge and maybe get some EXPERT ADVICE A.S.P. PLEASE

can certainly echo a previous reviews comment about their inability to even answer the phone – utterly pathetic. Doesn’t matter what time of day or what day of week, just the same rubbish service every time.

Website doesn’t work on Safari or Firefox on up to date operating systems. Whoever’s in charge of IT clearly doesn’t regularly test cross platform to check operability. Woeful.

Very bad service 😒 just comnect there and there service is no good even u talk to anyone no help at all unbelievable and its costing us money !!! …

Staff rude and unhelpful. Last time I went the member of staff at the desk demanded that I use the self-service machine so she could carry on chatting to her colleague.

The kind of Council that makes you forget they’re meant to be a public service. As others have said, they don’t answer the phone. When you email a complaint they take ages to reply, couldn’t be more unhelpful.

Disgustion how you handled our dispute for parking and sent in the baliffs with in 2 days. Then side step our question and referred our claim to Rundles

Friendly helpful staff

ISLE OF WIGHT COUNCIL complete waste of tax payers money ,they don’t answer the telephone ,no matter what time of day you phone you will get a recorded message they are receiving a high volume of calls,generally you can wait up to 25 …

My wife had a problem with her bus pass and rang the council help line ,the girl couldn’t be more helpful and accommodating,many thanks

NOT HELPFUL AT ALL
ALL YOU HEAR FROM THE STAFF…. “REFER TO OUR WEBSITE THAT WILL INFORM YOU”

Website is poor. Customer service is an echo of the upper echelons: aloof, unhelpful and obstinate.

Shanklin Theatre 2019
isle of Wight First Act Name staff Matthew West Job
show videos music messenger staff Rowan
isle of Wight Council Matthew West Job messenger

Mean. Just plain horrible.

Complaints go through to Island Roads who fails to answer complaints,council has no control.

They need to employ parking wardens who a) arent colour blind and b) can read a number plate!

Website constantly down

its so bad just make Mr Nye the owner.

Keep getting hung up on. Customer service is shocking

Good at closing down mental health services.

Corrupt evil extortionists, The government need to tell them the feudal system is over

Spoke with a lovely lady very helpful very knowledgeable

Need To Empty Publuc Bins More Regularly

I am giving the Isle of Wight Council 0 stars👎🏻 …

just awful

Useless

Dreadful service

Con artists

Awful council

Excellent recommended 200%