Kastner Exeter reviews

Being relatively new Volvo owners we bought a second hand car earlier this year and have been very impressed by the team and their all round service and support. Yesterday we went to the branch having travelled over 6hrs without air con in …

After not having the best start at this branch while purchasing our car two years ago our faith has been restored solely by Ollie. Customer service is something you don’t get these days but Ollie’s customer care has been fantastic. He makes …

Amazing service. Huge thanks to Ollie Buckman who gave us support over the phone and got our Polestar working again. We were day one of our holiday, and without Ollie it would have been our only day. Delivered accurately and pragmatically …

Excellent experience during the first service of my car. Calm space with refreshments. Excellent interface with service staff, in particular Ollie. Kept me up to date all the time. Car returned washed and hoovered. Thank you

Very good, friendly and efficient service. I was kept informed throughout the day as my service was being carried out and given options re reparations, costs and waiting time. Comfortable place to wait, with wifi and refreshments, and dogs are welcome too!

Called in earlier this week to discuss new company car order for next year.
Spoke to Ollie in customer services and found him to be very helpful and professional as always …

Fantastic service from Ben and the team. They were quick to identify the problems with our car and get them fixed. The staff were friendly and we even got a complimentary car clean which I imagine was a horrendous job ! Thank you! 100% will …

Despite not purchasing our 2nd hand Volvo xc60 hybrid from Exeter (Kastner) as they didn’t have the model we wanted, when we had a problem with the car we purchased from Wayland in Bristol, they were beyond excellent. We had no help from …

Every single member of the team at Kastners in Exeter have treated me & my family exceptionally & made purchasing the XC40 a really enjoyable experience (our 6yr particularly enjoys the Lego in the showroom). Sav in sales was extremely …

Excellent service from the team at Exeter Volvo, in particular Ollie, who took care of my V90 today. Top marks for keeping me informed and providing honest advice.

Pricey But Poor Repair Service

Recently my car was in for service of two issues: a blown fuse of the …

I had a software problem with my XC40. Contacted Vertu Volvo, Exeter & booked the car in to be looked at. I’ve been a Volvo owner & Kastner/ Vertu customer for over 20 years now. I won’t lie the software issue was a real pain & very …

The parts ordering system is based on the same lean and JIT methods applied the the manufacting of the cars.
Orders arrive the next day. …

Have used Kastner for both our cars now for a good few years and wouldn’t ever consider going anywhere else for a service as well as to buy a car!
I have dealt with Ollie every time I visit Kastner, and having had a clutch …

Being a relatively new customer to Kastner Exeter, I have been very impressed by the service received, especially from Ollie in the service dept who has been my main point of contact. Always very polite and courteous and keeps me informed …

I am very pleased with the repairs done to my 27 year old 850 Volvo, the odometer repair especially, a difficult job that most engineers wouldn’t or couldn’t do! + 2 new drive shaft gaiters. …

DISGUSTING SERVICE . 1 year ago My elderly parents paid £62000 for a volvo xc60 recharge on the condition that a fast charging point would be put at their house . They have copy of all e mails sent as proof of broken promises from volvo ! …

Excellent advice ans customer service from Ed wrt roof rails and V40 general advice. Many Thanks

Just awful. Having been a customer for around 9 or 10 years, always paying their premium rates and and their Volvo Assist product, I was left in Bristol services for 7 hours with an explanation that the cover wasn’t sufficient to get me …

Kastner Volvo have been my go to Volvo dealership for well over 10yrs now. During that time I’ve used them for new vehicle purchases, both private and company, as well as all my servicing needs. The service team led by Ben with Anthony and …

Outstanding customer service from Jake and team. After hitting a pothole and causing a double puncture the service from Volvo, and especially the team at Exeter was superb. I was kept informed throughout and the new tyres were fitted quickly and at a very competitive price. Thank you!

After looking around for a new works car for quite a while, I ended up in Kastner Volvo, Exeter where I was met with complete professionalism and help from Mat Thresher who helped us decide on the right car, a Volvo V90. We have not had a …

Great advise on elements that should be looked at on my car as well as general service.
In particular Oliver Buckman who I dealt with was great to work with, going …

Fantastic service couldnt have been more pleased work carried out on time and in the time limit they told me plus gave me a summary on what was needed doing on car in the near future which was a welcome surprise. Many thanks.Tony

Kastner Volvo really haven’t been that helpful the multiple times we’ve been in. To start with you go in and 9 times out of 10 end up waiting for someone to decide they suppose they should offer to help you. …

We needed our car repaired very quickly, because it broke down on holiday. The team did everything in their power to help us, including ordering a piece from Sweden. They were done in less than 24 hours and were very obliging. We are more …

Amazing car that never ceases to impress with its capabilities.

Excellent service from the sales team with a pleasant and easy transaction. …

Waited to be seen, got fed up of waiting, went somewhere else.

You always get a professional service and you are treated with respect. The parts team are great to even helped me sorting out my indicator arm and have it sent to my address fast 👍. …

Kastner had my car in to sort out a problem with my USB port (which was suddenly preventing the syncing of my i.pod and Android phone), despite my not buying the car from there. However this was because it was covered on the three years’ …

Just bought a new model ex demo Volvo S60 T5
The service I received from start to finish was brilliant. I first dealt with Mike the sales manager who insured I got the right car and a good deal. On day of …

I’ve been using Volvo garages, dealers and independents for 30 years. There’s only one official Volvo garage I can recommend in London right now. The best you can say about my three nearest is that they’re okay. But I I found myself in …

Took car in for maintenance. Very polite and efficient staff.
Work carried out so fast.
First class service My visit was made a pleasure. Well done Kastners.

Great service and friendly, helpful staff. I have a Volvo and although I could get it serviced elsewhere, I still choose to use the main dealer due to their knowledge. The prices here are reasonable and I know that Intake my car there safe in the knowledge that all work is backed up by their care package of breakdown services, etc.

Had many cars, and been to many dealerships and this by far has been one of the best. They have helped me out in many ways, and I would recommend them, and the cars they sale to anyone. Ben Williamson at Kastners has been one of my main …

Brilliant service, the whole team where really professional and friendly. The car came back all repairs done exactly when they said they would be and… Best yet… the wash was amazing! Would definitely recommend. Thank you guys!!

I have been a customer of Kastners for 25years + and in that time have had various Volvo models, always have them serviced annually and have been very impressed with the service I have received. Always get a very warm welcome. My …

The car selection was good but the fact that I was ignored by the sales staff – even when they asked the people next to me if they were ok- was somewhat disappointing. …

As usual, excellent service. Really smart, premium brand feel and facilities. Very clear communication when ‘extra things’ spotted during routine service. Very good hot drinks machine and biscuits to pass the time. TV, magazines and daily …

Yearly service and MOT time – first time with a Volvo, and dreaded it, as usual!!
However, was very, very impressed with the entire service team. Nothing was too …

Excellent service from start to finish in our recent acquisition on a new Volvo XC40 with special mention of both Mat Scott and the very polite and knowledgeable delivery driver.Cannot recommend the dealership highly enough, thanks everyone.

Very efficient . although chap came in after myself and was provided a cup of coffee ! I appreciate he was probably better looking but my mother said I should not take that to heart !

Didn’t end up buying a car here but couldn’t fault the staff. The salesperson who dealt with me sat for a while and went through various options and I didn’t feel pressurised. I’d feel comfortable recommending them based on my experience.

Really impressed with these guys so far. I bought a new V40 R-Design about 3 months ago from Kastner Exeter, the sales team were very helpful in my fussy complicated spec and went that extra mile to get the spec I wanted within budget. …

Called up to look at buying a new 4×4 volvo, some one will call you back 2 weeks later still waiting, simple customer service not followed through. …

No pushy sales men following you around just browse the cars. Once inside very friendly polite staff

Very welcoming environment and all staff friendly. A good product sold here and would highly recommend

THEY SELL CARS!

Had a good experience buying a V40 from Kastner – they’re professional and …

I found it to be very good service nothing was too much for them to do even when you’re sat waiting for someone to serve you I come over and offer you a cup of coffee which I think is very nice I recommend that you go and try before you buy and test drive a beautiful car

Couldn’t have been made more welcome. Friendly staff, good coffee and water and treats for the dog. nuff said.

Kastner Volvo Exeter, and Mat Thresher in particular, were very helpful in supplying my new XC60. As a key NHS worker in the Covid crisis I was going to be without a car, and Kastner made every effort to supply the car promptly and in a non-contact way to eliminate the risk of infection. Thank you once again.

Great sales team, engaging and thorough. Despite some setbacks for the staff they came through repeatedly and were able to finalise everything in good time. Couldn’t be happier with the car and the experience!

All there is to say is that they are absolutely brilliant. Highly professional, friendly and efficient. I would highly recommend . Best experience i’ve had is all i can say.

The few issues I had were dealt with quickly and professionally by Richard who went above and beyond to ensure I was a happy customer. Highly recommended and well worth travelling if you aren’t local.

Great service today from car sales apprentice Kai. He was enthusiastic, engaging and knowledgeable.

Difficulties in finding the place because of recent move. However the service was extremely efficient thanks to the technicians and service reception staff. You get what you pay for in life but Kastner do try and go that extra mile which is nice!😘 …

Love this place, friendly helpful staff, especially val. Go us the car we wanted at a good price. 4th car we’ve brought here and intend to use again in the future

Once again, my expectations were far exceeded. My experience of the service department leaves me with no doubt that Kastners would be the best place to buy a car too.

Yeah I bought a small car V40 T3 and has I was looked after my wife what are what are making memories is 10 out of 10 I can’t and the lady rail give her tenure at 10 out of 10 and young lady who shows you all the controls fantastic I’ll give 10 out of 10 bryan and Kathleen 😁👍 …

My dad had his car serviced and MOT’d yesterday. He hasn’t got good health and can’t do very much. Thank you very much to the team who cleaned and valeted his car, he was over the moon!

Just spoke to Jake in service about an XC60 we trying to buy as a dealer and looking for any historical faults and being in the trade can get some negative feedback, Well this experience couldn’t have been better very helpful without …

Nice cars, but customer service is really bad. Soon as I went there I had a feeling like they just want to get rid of me. Lack of knowledge about cars which they selling.

Very polite and thorough. Could have been a little more timely letting us know of issues especially as we were waiting.

Excellent service from Kastner Exeter as always. They are the very best car dealership of any brand. Thank you.

Amazing staff. Especially the service team. First class customer service. Sales team also wamr and very friendly. Highly recommend

Very helpful people, would recommend them for service and sales. Fair and honest, unusual for a main agent!😂. Yes, quite happy. …

Oustanding customer service, I bought a vehicle from Kastner last week and the entire experience from start to finish was exemplary. Highly recommended!

Excellent service from a very pleasant and knowledgeable car salesman. Happy to continue doing business with this great brand

I bought a brand new V60 a year ago. It was serviced 4 weeks ago by Kastner. It broke down on thursday and was recovered. Kastner said they discovered the fault and had fixed it. It has just broke down and been recovered again.

excellent customer service as always from the service department

Great service fault fixed in one day

Just a fantastic experience dealing with these guys, volvos being fantastic cars definitely makes thier jobs a bit easy though! 😅 …

Average or less customer service on our last visit, products quite good though but on the plus side a very prompt fix.

The personnel are very kind and helpful, straight to the subject and solved my car issues with prompt action and professionalism. ^_^

Great dealership. Very friendly and helpful staff. Our 5th volvo purchased and I’m sure it won’t be our last.

Excelente customer service From
Sales representative Sav .A true asset to the company

Volvo XC40 excellent SUV, seats short. Way too expensive compared to rivals. Knowledgeable sales person

A dealer you can trust. Good aftersales service too. We love our Volvo.

Clean and inviting, good service, friendly and they got the job done unlike Seymour Horwell.

Professional and friendly. Prompt execution and very acceptable pricing. Highly recommended.