Kastner Exeter average reviews all over the web

4.5
Total Reviews 80

Average reviews from all platforms

Average Rating 4.5

Average reviews from all platforms

  • 5.0
    65
  • 4.0
    5
  • 3.0
    3
  • 2.0
    1
  • 1.0
    6
Kastner Exeter reviews breakdown:
Google
4.5
80

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80 Kastner Exeter reviews on Google

AW
Annette West 9 months ago on Google
( 5 out of 5 )

Being relatively new Volvo owners we bought a second hand car earlier this year and have been very impressed by the team and their all round service and support. Yesterday we went to the branch having travelled over 6hrs without air con in …

FC
Fitness Clinic Exeter 9 months ago on Google
( 5 out of 5 )

After not having the best start at this branch while purchasing our car two years ago our faith has been restored solely by Ollie. Customer service is something you don’t get these days but Ollie’s customer care has been fantastic. He makes …

RV
Richard Vanstone 9 months ago on Google
( 5 out of 5 )

Amazing service. Huge thanks to Ollie Buckman who gave us support over the phone and got our Polestar working again. We were day one of our holiday, and without Ollie it would have been our only day. Delivered accurately and pragmatically …

JW
Jonno W 9 months ago on Google
( 5 out of 5 )

Excellent experience during the first service of my car. Calm space with refreshments. Excellent interface with service staff, in particular Ollie. Kept me up to date all the time. Car returned washed and hoovered. Thank you

ZG
Zoe Gelis 9 months ago on Google
( 5 out of 5 )

Very good, friendly and efficient service. I was kept informed throughout the day as my service was being carried out and given options re reparations, costs and waiting time. Comfortable place to wait, with wifi and refreshments, and dogs are welcome too!

CC
Chris Chamption 9 months ago on Google
( 5 out of 5 )

Called in earlier this week to discuss new company car order for next year.
Spoke to Ollie in customer services and found him to be very helpful and professional as always …

MG
Mark Griffiths 9 months ago on Google
( 5 out of 5 )

Fantastic service from Ben and the team. They were quick to identify the problems with our car and get them fixed. The staff were friendly and we even got a complimentary car clean which I imagine was a horrendous job ! Thank you! 100% will …

SD
Shaun Davies 9 months ago on Google
( 5 out of 5 )

Despite not purchasing our 2nd hand Volvo xc60 hybrid from Exeter (Kastner) as they didn’t have the model we wanted, when we had a problem with the car we purchased from Wayland in Bristol, they were beyond excellent. We had no help from …

PW
Patrick Williamson 9 months ago on Google
( 5 out of 5 )

Every single member of the team at Kastners in Exeter have treated me & my family exceptionally & made purchasing the XC40 a really enjoyable experience (our 6yr particularly enjoys the Lego in the showroom). Sav in sales was extremely …

WP
Will Patterson 9 months ago on Google
( 5 out of 5 )

Excellent service from the team at Exeter Volvo, in particular Ollie, who took care of my V90 today. Top marks for keeping me informed and providing honest advice.

IR
Istvan Reti 9 months ago on Google
( 1 out of 5 )

Pricey But Poor Repair Service

Recently my car was in for service of two issues: a blown fuse of the …

KM
Kev Morgan 9 months ago on Google
( 5 out of 5 )

I had a software problem with my XC40. Contacted Vertu Volvo, Exeter & booked the car in to be looked at. I’ve been a Volvo owner & Kastner/ Vertu customer for over 20 years now. I won’t lie the software issue was a real pain & very …

DB
Don Baker 9 months ago on Google
( 5 out of 5 )

The parts ordering system is based on the same lean and JIT methods applied the the manufacting of the cars.
Orders arrive the next day. …

CK
Chris King 9 months ago on Google
( 5 out of 5 )

Have used Kastner for both our cars now for a good few years and wouldn’t ever consider going anywhere else for a service as well as to buy a car!
I have dealt with Ollie every time I visit Kastner, and having had a clutch …

PB
Phil Brown 9 months ago on Google
( 5 out of 5 )

Being a relatively new customer to Kastner Exeter, I have been very impressed by the service received, especially from Ollie in the service dept who has been my main point of contact. Always very polite and courteous and keeps me informed …

PB
patricia bess 9 months ago on Google
( 4 out of 5 )

I am very pleased with the repairs done to my 27 year old 850 Volvo, the odometer repair especially, a difficult job that most engineers wouldn’t or couldn’t do! + 2 new drive shaft gaiters. …

AK
Andrew Kirk 9 months ago on Google
( 1 out of 5 )

DISGUSTING SERVICE . 1 year ago My elderly parents paid £62000 for a volvo xc60 recharge on the condition that a fast charging point would be put at their house . They have copy of all e mails sent as proof of broken promises from volvo ! …

FH
Fiona Hiscox 9 months ago on Google
( 5 out of 5 )

Excellent advice ans customer service from Ed wrt roof rails and V40 general advice. Many Thanks

WK
William Knapman 9 months ago on Google
( 1 out of 5 )

Just awful. Having been a customer for around 9 or 10 years, always paying their premium rates and and their Volvo Assist product, I was left in Bristol services for 7 hours with an explanation that the cover wasn’t sufficient to get me …

JM
James McKeown 9 months ago on Google
( 5 out of 5 )

Kastner Volvo have been my go to Volvo dealership for well over 10yrs now. During that time I’ve used them for new vehicle purchases, both private and company, as well as all my servicing needs. The service team led by Ben with Anthony and …

GM
Graham Mitchell 9 months ago on Google
( 5 out of 5 )

Outstanding customer service from Jake and team. After hitting a pothole and causing a double puncture the service from Volvo, and especially the team at Exeter was superb. I was kept informed throughout and the new tyres were fitted quickly and at a very competitive price. Thank you!

DF
Damien Fletcher 9 months ago on Google
( 5 out of 5 )

After looking around for a new works car for quite a while, I ended up in Kastner Volvo, Exeter where I was met with complete professionalism and help from Mat Thresher who helped us decide on the right car, a Volvo V90. We have not had a …

JG
Jack Gorman 9 months ago on Google
( 5 out of 5 )

Great advise on elements that should be looked at on my car as well as general service.
In particular Oliver Buckman who I dealt with was great to work with, going …

AE
Anthony Evans (Evo) 9 months ago on Google
( 5 out of 5 )

Fantastic service couldnt have been more pleased work carried out on time and in the time limit they told me plus gave me a summary on what was needed doing on car in the near future which was a welcome surprise. Many thanks.Tony

GE
Gareth Edwards 9 months ago on Google
( 2 out of 5 )

Kastner Volvo really haven’t been that helpful the multiple times we’ve been in. To start with you go in and 9 times out of 10 end up waiting for someone to decide they suppose they should offer to help you. …

T
The5ixx 9 months ago on Google
( 5 out of 5 )

We needed our car repaired very quickly, because it broke down on holiday. The team did everything in their power to help us, including ordering a piece from Sweden. They were done in less than 24 hours and were very obliging. We are more …

LL
Lisa Lane 9 months ago on Google
( 5 out of 5 )

Amazing car that never ceases to impress with its capabilities.

Excellent service from the sales team with a pleasant and easy transaction. …

PL
Paul Little 9 months ago on Google
( 3 out of 5 )

Waited to be seen, got fed up of waiting, went somewhere else.

JS
jonathan salhurst 9 months ago on Google
( 5 out of 5 )

You always get a professional service and you are treated with respect. The parts team are great to even helped me sorting out my indicator arm and have it sent to my address fast 👍. …

GP
Guy Petersen 9 months ago on Google
( 5 out of 5 )

Kastner had my car in to sort out a problem with my USB port (which was suddenly preventing the syncing of my i.pod and Android phone), despite my not buying the car from there. However this was because it was covered on the three years’ …

MD
MARK DITON 9 months ago on Google
( 5 out of 5 )

Just bought a new model ex demo Volvo S60 T5
The service I received from start to finish was brilliant. I first dealt with Mike the sales manager who insured I got the right car and a good deal. On day of …

FL
Frank Leonhardt 9 months ago on Google
( 5 out of 5 )

I’ve been using Volvo garages, dealers and independents for 30 years. There’s only one official Volvo garage I can recommend in London right now. The best you can say about my three nearest is that they’re okay. But I I found myself in …

MR
Mike Ryan 9 months ago on Google
( 5 out of 5 )

Took car in for maintenance. Very polite and efficient staff.
Work carried out so fast.
First class service My visit was made a pleasure. Well done Kastners.

GH
Greg H 9 months ago on Google
( 5 out of 5 )

Great service and friendly, helpful staff. I have a Volvo and although I could get it serviced elsewhere, I still choose to use the main dealer due to their knowledge. The prices here are reasonable and I know that Intake my car there safe in the knowledge that all work is backed up by their care package of breakdown services, etc.

B
Brad 9 months ago on Google
( 5 out of 5 )

Had many cars, and been to many dealerships and this by far has been one of the best. They have helped me out in many ways, and I would recommend them, and the cars they sale to anyone. Ben Williamson at Kastners has been one of my main …

CB
Claire Bush 9 months ago on Google
( 5 out of 5 )

Brilliant service, the whole team where really professional and friendly. The car came back all repairs done exactly when they said they would be and… Best yet… the wash was amazing! Would definitely recommend. Thank you guys!!

JW
Jean Wendleken 9 months ago on Google
( 5 out of 5 )

I have been a customer of Kastners for 25years + and in that time have had various Volvo models, always have them serviced annually and have been very impressed with the service I have received. Always get a very warm welcome. My …

NK
Nick Kendell 9 months ago on Google
( 3 out of 5 )

The car selection was good but the fact that I was ignored by the sales staff – even when they asked the people next to me if they were ok- was somewhat disappointing. …

EH
Elizabeth Hankin 9 months ago on Google
( 5 out of 5 )

As usual, excellent service. Really smart, premium brand feel and facilities. Very clear communication when ‘extra things’ spotted during routine service. Very good hot drinks machine and biscuits to pass the time. TV, magazines and daily …

SH
Steve Hatton 9 months ago on Google
( 5 out of 5 )

Yearly service and MOT time – first time with a Volvo, and dreaded it, as usual!!
However, was very, very impressed with the entire service team. Nothing was too …

AP
Alan Pooles 9 months ago on Google
( 5 out of 5 )

Excellent service from start to finish in our recent acquisition on a new Volvo XC40 with special mention of both Mat Scott and the very polite and knowledgeable delivery driver.Cannot recommend the dealership highly enough, thanks everyone.

RH
Robin Hare 9 months ago on Google
( 5 out of 5 )

Very efficient . although chap came in after myself and was provided a cup of coffee ! I appreciate he was probably better looking but my mother said I should not take that to heart !

JR
James Rees 9 months ago on Google
( 5 out of 5 )

Didn’t end up buying a car here but couldn’t fault the staff. The salesperson who dealt with me sat for a while and went through various options and I didn’t feel pressurised. I’d feel comfortable recommending them based on my experience.

TH
Tristan Hallett 9 months ago on Google
( 5 out of 5 )

Really impressed with these guys so far. I bought a new V40 R-Design about 3 months ago from Kastner Exeter, the sales team were very helpful in my fussy complicated spec and went that extra mile to get the spec I wanted within budget. …

RS
Ryan Shepherd 9 months ago on Google
( 1 out of 5 )

Called up to look at buying a new 4×4 volvo, some one will call you back 2 weeks later still waiting, simple customer service not followed through. …

SR
susan rayner 9 months ago on Google
( 5 out of 5 )

No pushy sales men following you around just browse the cars. Once inside very friendly polite staff

OB
Ollie Buckman 9 months ago on Google
( 5 out of 5 )

Very welcoming environment and all staff friendly. A good product sold here and would highly recommend

J
Jon 9 months ago on Google
( 4 out of 5 )

THEY SELL CARS!

Had a good experience buying a V40 from Kastner – they’re professional and …

JD
Jackie Daniels 9 months ago on Google
( 5 out of 5 )

I found it to be very good service nothing was too much for them to do even when you’re sat waiting for someone to serve you I come over and offer you a cup of coffee which I think is very nice I recommend that you go and try before you buy and test drive a beautiful car

MM
mike mccaffery 9 months ago on Google
( 5 out of 5 )

Couldn’t have been made more welcome. Friendly staff, good coffee and water and treats for the dog. nuff said.

JC
Jonathan Chapman 9 months ago on Google
( 5 out of 5 )

Kastner Volvo Exeter, and Mat Thresher in particular, were very helpful in supplying my new XC60. As a key NHS worker in the Covid crisis I was going to be without a car, and Kastner made every effort to supply the car promptly and in a non-contact way to eliminate the risk of infection. Thank you once again.

NH
Nathan Haynes 9 months ago on Google
( 5 out of 5 )

Great sales team, engaging and thorough. Despite some setbacks for the staff they came through repeatedly and were able to finalise everything in good time. Couldn’t be happier with the car and the experience!

EA
endi attila 9 months ago on Google
( 5 out of 5 )

All there is to say is that they are absolutely brilliant. Highly professional, friendly and efficient. I would highly recommend . Best experience i’ve had is all i can say.

GE
G E 9 months ago on Google
( 5 out of 5 )

The few issues I had were dealt with quickly and professionally by Richard who went above and beyond to ensure I was a happy customer. Highly recommended and well worth travelling if you aren’t local.

HM
Heather Morgan 9 months ago on Google
( 5 out of 5 )

Great service today from car sales apprentice Kai. He was enthusiastic, engaging and knowledgeable.

G
Globalis 9 months ago on Google
( 4 out of 5 )

Difficulties in finding the place because of recent move. However the service was extremely efficient thanks to the technicians and service reception staff. You get what you pay for in life but Kastner do try and go that extra mile which is nice!😘 …

AI
Alison Isaacson 9 months ago on Google
( 5 out of 5 )

Love this place, friendly helpful staff, especially val. Go us the car we wanted at a good price. 4th car we’ve brought here and intend to use again in the future

ID
Ian Deaville 9 months ago on Google
( 5 out of 5 )

Once again, my expectations were far exceeded. My experience of the service department leaves me with no doubt that Kastners would be the best place to buy a car too.

BB
Bryan Burt 9 months ago on Google
( 5 out of 5 )

Yeah I bought a small car V40 T3 and has I was looked after my wife what are what are making memories is 10 out of 10 I can’t and the lady rail give her tenure at 10 out of 10 and young lady who shows you all the controls fantastic I’ll give 10 out of 10 bryan and Kathleen 😁👍 …

SK
Sue Kennard-Fanning 9 months ago on Google
( 5 out of 5 )

My dad had his car serviced and MOT’d yesterday. He hasn’t got good health and can’t do very much. Thank you very much to the team who cleaned and valeted his car, he was over the moon!

JJ
Jason James 9 months ago on Google
( 5 out of 5 )

Just spoke to Jake in service about an XC60 we trying to buy as a dealer and looking for any historical faults and being in the trade can get some negative feedback, Well this experience couldn’t have been better very helpful without …

SP
Sebastian Piatek 9 months ago on Google
( 1 out of 5 )

Nice cars, but customer service is really bad. Soon as I went there I had a feeling like they just want to get rid of me. Lack of knowledge about cars which they selling.

LR
Lucy Robinson 9 months ago on Google
( 4 out of 5 )

Very polite and thorough. Could have been a little more timely letting us know of issues especially as we were waiting.

D3
Devonian 3854 9 months ago on Google
( 5 out of 5 )

Excellent service from Kastner Exeter as always. They are the very best car dealership of any brand. Thank you.

SW
Simon Williamson 9 months ago on Google
( 5 out of 5 )

Amazing staff. Especially the service team. First class customer service. Sales team also wamr and very friendly. Highly recommend

DL
David Lenthall 9 months ago on Google
( 5 out of 5 )

Very helpful people, would recommend them for service and sales. Fair and honest, unusual for a main agent!😂. Yes, quite happy. …

DP
davide pascolo 9 months ago on Google
( 5 out of 5 )

Oustanding customer service, I bought a vehicle from Kastner last week and the entire experience from start to finish was exemplary. Highly recommended!

JG
Jacqueline Gibson 9 months ago on Google
( 5 out of 5 )

Excellent service from a very pleasant and knowledgeable car salesman. Happy to continue doing business with this great brand

WP
William Parkhill 9 months ago on Google
( 1 out of 5 )

I bought a brand new V60 a year ago. It was serviced 4 weeks ago by Kastner. It broke down on thursday and was recovered. Kastner said they discovered the fault and had fixed it. It has just broke down and been recovered again.

VB
Vicky BELL 9 months ago on Google
( 5 out of 5 )

excellent customer service as always from the service department

HR
Harvey Rorke 9 months ago on Google
( 5 out of 5 )

Great service fault fixed in one day

JW
Justin Waye 9 months ago on Google
( 5 out of 5 )

Just a fantastic experience dealing with these guys, volvos being fantastic cars definitely makes thier jobs a bit easy though! 😅 …

CW
Chris Wilson 9 months ago on Google
( 3 out of 5 )

Average or less customer service on our last visit, products quite good though but on the plus side a very prompt fix.

CM
Cristian Moise Putanu 9 months ago on Google
( 5 out of 5 )

The personnel are very kind and helpful, straight to the subject and solved my car issues with prompt action and professionalism. ^_^

MI
mjs interiors 9 months ago on Google
( 5 out of 5 )

Great dealership. Very friendly and helpful staff. Our 5th volvo purchased and I’m sure it won’t be our last.

ML
Marcel Lovera 9 months ago on Google
( 5 out of 5 )

Excelente customer service From
Sales representative Sav .A true asset to the company

JS
John Summers 9 months ago on Google
( 4 out of 5 )

Volvo XC40 excellent SUV, seats short. Way too expensive compared to rivals. Knowledgeable sales person

SS
Stephen Searle 9 months ago on Google
( 5 out of 5 )

A dealer you can trust. Good aftersales service too. We love our Volvo.

D
Dale 9 months ago on Google
( 5 out of 5 )

Clean and inviting, good service, friendly and they got the job done unlike Seymour Horwell.

DC
Dave Crispin 9 months ago on Google
( 5 out of 5 )

Professional and friendly. Prompt execution and very acceptable pricing. Highly recommended.

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