Land of Beds average reviews all over the web

2.3
Total Reviews 80

Average reviews from all platforms

Average Rating 2.3

Average reviews from all platforms

  • 5.0
    24
  • 4.0
    2
  • 3.0
    1
  • 2.0
    3
  • 1.0
    50
Land of Beds reviews breakdown:
Google
2.3
80

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80 Land of Beds reviews on Google

KS
Kim Shire 1 year ago on Google
( 1 out of 5 )

If I can give anyone advice it would be to AVOID land of beds!!! I bought a mattress in 2022 and now it has a dip in the middle of the bed, during the night it feels like the mattress is swallowing you up. Email land of beds who told me I …

AH
alexandra hamilton-young 1 year ago on Google
( 5 out of 5 )

The ladies at customer services here are so kind and helpful.. Reminiscent of how things used to be, Jan was so helpful and did her best to get our mattress to us in fast time. Another lady who’s name I should have got was also very helpful today. Great great customer service! Your staff are clear, kind helpful and efficient.

TW
Theo Wheatley 1 year ago on Google
( 1 out of 5 )

Totally awful service, take ages to deliver and outsource it to some company you have no way to contact and can’t tell you when it will arrive. When it finally did arrive product was dirty. Customer service won’t help total waste of time, I recommend people buy elsewhere.

ME
Marie Ellis 1 year ago on Google
( 5 out of 5 )

The service was excellent. The quality of the bed I bought is also excellent. I have looked around quite a few shops for what I wanted but never found it. After 10 minutes in here with help from Julie, I found and bought what I wanted.

MK
Mark Kennerley 1 year ago on Google
( 5 out of 5 )

This is the first time I used Land of Beds and I was very impressed with the service and the quality of products. I needed two beds and bedding for my kids rooms and the delivery had to coincide with when we were moving house. I received …

NC
N Clare 1 year ago on Google
( 5 out of 5 )

Fab service in store and such friendly staff. We needed advice on what was best for us to make an informed decision. We were delighted with the product knowledge from the two girls and the selection of mattresses to try in store. Delivery …

SH
Shaun Harrison 1 year ago on Google
( 1 out of 5 )

My elderly parents ordered a mattress and bed from this company, the mattress arrived damaged with a hole in and one of the divan drawers was broken. Despite the delivery guys pointing these things out and taking pictures as proof the …

DM
Deborah Mor 1 year ago on Google
( 1 out of 5 )

Have purchased two beds from them in the past and was happy with the service. This time I have one word of advice :- don’t bother. Horrendous service. Managers don’t call back Missed delivery dates and delivery people who have been …

�E
•Princess Esme• 1 year ago on Google
( 5 out of 5 )

Shopped in store. Brilliant service from start to finish. Gave me loads of advice on which mattresses would be best for me. I’ve had the mattress a month now and it’s perfect! Finally a decent nights sleep. Will return and recommend to family and friends.

JR
JOIR RICHARDS 1 year ago on Google
( 1 out of 5 )

Awful company, still waiting to.sort out my faulty bed and its been a year now!

Update : i took the company to small claims court since the situation was not sorted still not sorted. Now they are wanting to act quickly

LB
Linda Bruce 1 year ago on Google
( 4 out of 5 )

The bed was delivered on the arranged date. It is very comfortable. The photo is after my first night. I have a mattress topper over the mattress to protect the mattress. I used to have a memory foam mattress and slat bed. This is much better.

I
Igor 1 year ago on Google
( 1 out of 5 )

Scam company. You won’t get your money back under any circumstances. No refund policy and exchange costs £75!

TL
tina l blake 1 year ago on Google
( 1 out of 5 )

❌ Please do not purchase from this company!
❌I purchased a tv ottoman bed at the cost of £1800.00! A quality purchase I thought from a good family run company… how wrong I was. …

JB
Jim Baxter 1 year ago on Google
( 5 out of 5 )

Really lovely shipping experience that was relaxed unlike the hard sell I hate in other bed shops.
They had a good range of beds and the staff were very knowledgeable and allowed …

KB
Kylie Boyce 1 year ago on Google
( 1 out of 5 )

One star is one star to many!! AVOID AVOID AVOID
This is one of the most shocking companies I have ever dealt with. I ordered a bed in November to be guaranteed delivery prior to Christmas. I ended up …

C
Corrine 1 year ago on Google
( 1 out of 5 )

Beware you DONT get what you ordered!
If I could give Land of Beds NO stars I would!.
Their Customer Care Supervisor is simply not interested in resolving a genuine …

ED
Ehsan Dolat 1 year ago on Google
( 5 out of 5 )

Charlotte was very attentive and professional and made a great shopping experience for us. Looking forward to delivery of our new mattress.

DH
Daniel Howes 1 year ago on Google
( 1 out of 5 )

Do not buy form Land of Beds!!
Read the Terms and Conditions. Under the ‘Sleep Trial’ offer you will not get a refund if you’re not happy with the product, and to exchange the item you will …

MM
Mandy Molyneux 1 year ago on Google
( 1 out of 5 )

AVOID
DO NOT buy from land of Beds. Haven’t got the energy to explain issues.
Once they have your money. Not interested. Excuses!!!!

LR
Liz Roberts 1 year ago on Google
( 5 out of 5 )

Very good service from Julie ordered mattress no problems. Delivery following wk

LA
Lorraine Ann Newman 1 year ago on Google
( 5 out of 5 )

We purchased a Dormeo Octaspring Body Zone mattress topper from Land of Beds. We were able to try out the topper in the store. Charlotte was extremely helpful and knowledgeable. The topper arrived within a couple of days. We are very pleased with it.

AR
Ammar Rashid 1 year ago on Google
( 1 out of 5 )

I’m very disappointed in the quality of the mattress I bought. More so that I paid £250 for the mattress l. If I had paid £150 I would have not complained. I have seen better quality of mattresses cheaper. it is atrocious. The customer …

NV
Nicolas Vincent 1 year ago on Google
( 1 out of 5 )

Information at time of buying mattress was incorrect at the Helsby branch. Told it would be delivered within 3 days from the store but they sent it back to the warehouse so took 16 days to deliver. …

KP
K PK 1 year ago on Google
( 5 out of 5 )

I’m honestly shocked by some of the reviews. My mattress arrived a mere 36 hours after I ordered it. It was flawless from my perspective and the mattress was extremely good VFM.

DM
Donna Mckenna 1 year ago on Google
( 1 out of 5 )

We ordered the Mere 2000 mattress on 26.12.2020, which is exclusive to land of beds.
We received the wrong mattress on 2.2.2021 apparently one they don’t even sell …

PR
Pauline Rose 1 year ago on Google
( 1 out of 5 )

I’d ordered an Ottoman bed in Beige, and when it arrived it was dark brown and not in perfect condition.
I rang and and asked for a replacement and included some pics of the marks and …

RW
Rob Wilkinson 1 year ago on Google
( 1 out of 5 )

Atrocious & untrustworthy company – I have no idea how they have supposedly won any awards! …

DA
Daniel Atkinson 1 year ago on Google
( 1 out of 5 )

I have not received my order and I haven’t received a refund. My experience has not been good,
with a promise of the bed I ordered to come on a monday that did not turn up. …

C
carolinerobb 1 year ago on Google
( 1 out of 5 )

I purchased a divan base only from LoB just over a month ago and was intending to buy a mattress from a separate company. At the time of purchase I specifically highlighted that I would need to know the delivery date ASAP so arrangements …

SG
Stefanie Gmail 1 year ago on Google
( 1 out of 5 )

Do not make the mistake we did and order from this company. If there was a zero stars rating it would certainly be well deserved here – “Land of Hell”! Sales representative lie and are dishonest to close new business. I have chronic back …

RT
Richard Temple 1 year ago on Google
( 1 out of 5 )

Poor quality bed, it lasted less than 2 years. Bed made with large grained fast growing wood, surprised it lasted this long.

CR
Celine Rousseau 1 year ago on Google
( 1 out of 5 )

It took more than 2 months to get this mattress delivered. The quality is really bad and certainly not in line with the description provided on the website. …

VA
Vikash Agarwal 1 year ago on Google
( 1 out of 5 )

Latest Update: Customer care team reached out but haven’t responded to follow up e-mail, which states the fault here which they almost disagree to. I am not sure if the word “family business” is intended to get support here, instead of …

RM
Ross Mcfarlane 1 year ago on Google
( 1 out of 5 )

Waa advertised as solid slatted bed, was sent flat plywood slats and told they were the correct ones. Absolutely shocking customer service

TB
The Beautiful Eyelash Company 1 year ago on Google
( 1 out of 5 )

DO NOT BUY FROM THIS COMPANY.
Purchased a bed from land of beds a few months ago waited ages for delivery. When it finally arrived we opened the mattress to find it wet through. I called …

TT
Tony Thornes 1 year ago on Google
( 5 out of 5 )

Excellent service. Assisted online to select the ottoman bed base and two different size mattresses. The lady (Hannah I think) rang me straight back and took my order and suggested an excellent quality mattress protector. She said it would …

SW
Steph Wood 1 year ago on Google
( 1 out of 5 )

Rubbish!!
I ordered a bed in June paid over £1300 and it has taken twelve weeks to turn up advertised as up to 6 week delivery not a chance!!!. Until I chased them in …

NM
Neil Mc 1 year ago on Google
( 1 out of 5 )

Paid £1200 for a bed which the wheels fell off and damaged my wooden floor.. they demanded photos as proof as they could not be bothered to nip around the corner where I live and look for themselves. Terrible customer experience would never go back or recommend to anyone.

SM
Sam Mills 1 year ago on Google
( 5 out of 5 )

I have never shopped at Land of Beds before, but was recommended them by a friend who said that they were very impressed by the service and the quality and range of products they had on offer. I have to say that I was not disappointing. …

A
Alan 1 year ago on Google
( 1 out of 5 )

Called into shop and was shown internet I mage of £1000 single bed taken off display because of updated version assured was in pristine condition. I stupidly bought it with an uncle who was in hospital care. Bed arrived in dirty condition …

MT
Mark Taylor 1 year ago on Google
( 2 out of 5 )

Having previously bought several beds from Land of Beds, in this location, I thought I’d return to the shop to purchase my new bed. However, on a cold winter evening, and despite spending at least 5-10 minutes in the shop, no service. In …

TM
Tom Mcneill 1 year ago on Google
( 1 out of 5 )

Terrible and expensive mistake.
I have bought a bed and mattress from this company and this took almost 2 months to come through. The order was wrong and had to go back, multiple times due to …

2
2fallguy 1 year ago on Google
( 1 out of 5 )

AVOID THIS COMPANY
Promised delivery of mattress today (24/01/18).No word from this company by 12.30 so checked online tracking which stated the mattress would arrive between 23 & …

MM
Molly Murtagh 1 year ago on Google
( 5 out of 5 )

Quite a small place but on a couple of floors, lady we spoke to was very helpful and not pushy at all which is something we had experienced at other bed shops on the same day. The lady we spoke with did go out of her way to help us make a …

JW
julie wild 1 year ago on Google
( 1 out of 5 )

Avoid avoid avoid.. Ordered bed 8/6/20,finally got what I ordered today 30/10/20. Absolutely dreadful company to deal with. False delivery promises. Wrong thing delivered . Bed left in hallway, delivery people ‘did a runner’. second time …

PD
Paul Daley 1 year ago on Google
( 5 out of 5 )

We had some very informative advice from the sales assistant. The staff are very knowledgeable about beds and mattresses. Very good customer service. Maria was very caring and listen to our needs.

HR
Hannah Rushton McGregor 1 year ago on Google
( 5 out of 5 )

I recently bought my new bed from here and I am delighted with it. I went into the shop in Helsby and was able to try out both my mattress and the bed frame I wanted too. As one was kept in stock and the other was a next day item, I was …

JS
Jillian Simpson 1 year ago on Google
( 1 out of 5 )

Terrible customer service. Bought a bed and mattress on 23rd May 2020. When it hadn’t arrived within the specified time frame went into store to find out if there had been a delay. Was promised someone would look into it and ring me back …

IJ
Ian James Hilton 1 year ago on Google
( 5 out of 5 )

Bought a new mattress here.
Excellent staff – friendly, polite and welcoming.
Never felt pressured or rushed.
Will definitely return for more stuff.

S&
Sean – Theredtaff 1 year ago on Google
( 1 out of 5 )

I travelled from Wrexham to Helsby , because I wanted to deal with a family business, rather than a national chain. I bought a mattress 7 weeks ago still not had delivery! The salesperson (female) was brilliant, but after that its been a …

M@
mail @hmc.co.uk 1 year ago on Google
( 1 out of 5 )

Placed order for a pillow on 27th April, delivery expected with 14 days (still long time) anyway it’s 21st may and still no pillow not sure if they are waiting for the latex to flow from the tree or just wasting my time. Send email to …

GM
Gordon Macfarlane 1 year ago on Google
( 1 out of 5 )

Was looking around for a mattress and bed – decided to not pursue my purchase – received an unsolicited marketing call today from Land Of Beds – I think it was Jessica. I informed them to remove my data from their systems and not to contact …

GT
Georgie Thomas 1 year ago on Google
( 2 out of 5 )

I needed a new mattress I paid over £2000 for a new Tempur but it hasn’t been delivered. Land of Beds gave me the number of their courier but they don’t answer the phone. It has been 5 weeks

C
Claire 1 year ago on Google
( 4 out of 5 )

Very nice staff and once we ordered our mattress at the start of November they were very good at calling to check that there would be sufficient access to have it delivered. Went a bit radio silent after that but when I called 3 days ago …

SM
Sharon Morley 1 year ago on Google
( 1 out of 5 )

Not Happy!
If i could give less than one star, i would. I ordered the silentnight marbury mattress which is advertised as medium tension.I had no confirmation email of my …

JN
Jf N 1 year ago on Google
( 1 out of 5 )

I would not even give them one star as the service is disgusting. My physically disabled brother ordered an expensive Hypnos bed from them and they lost the base. They then basically treated us like it was our fault they lost the base and …

D
Davi 1 year ago on Google
( 5 out of 5 )

Great online retailer and very genuine customer service – Like most of you reading this review I was in the market for a new mattress and jumped on the keyboard. I did some general research and found the model and brand I wanted. LOB had …

ML
Maria Lyn 1 year ago on Google
( 1 out of 5 )

Same as other reviews on here. Terrible customer service, false promises, delivery dates that didn’t happen (and they didn’t even bother telling us they were cancelled, never mind why) long long delays, unprofessional staff and a bad …

MH
Martin Houghton 1 year ago on Google
( 5 out of 5 )

From the start, my experience with Land of Beds has been superb. Customer service has been friendly, professional and helpful. Delivery man was excellent too. Its only when you lie on your new mattress for the first time do you realise just …

ME
Michelle Ewen 1 year ago on Google
( 5 out of 5 )

I bought a Silentnight mattress from Land of Beds after speaking to one of their Sleep Experts, Hannah, who was incredibly knowledgeable about the different product ranges and what would suit me and husband best. I took out the …

MR
maureen Rammell 1 year ago on Google
( 1 out of 5 )

Anyone buying from Land of Beds should read their terms and conditions very carefully. We have a two week old bed that is not fit for purpose- there is a substantial depression in one of the mattresses, making it impossible to sleep on …

AC
Alan Cooney 1 year ago on Google
( 5 out of 5 )

Very pleased with efficient service & great new mattress from Land of Beds, Frodsham. Cayley in the showroom was helpful (without being pushy), and knowledgeable, at time of trying out a Hypnos mattress. Order was delivered in the projected …

ML
Mike Lamb 1 year ago on Google
( 1 out of 5 )

Avoid like the plague!
Their Salesmen are very polished to get the order, but the customer service is utterly utterly abysmal. …

JB
julie botting 1 year ago on Google
( 1 out of 5 )

I am feeling slightly worried after reading the terrible reviews. We have had our mattress only 10months and it has indentation on both sides. I was also told to pay £75 for an inspector. What is the guarantee for? I will now be going …

ST
Selfridges Test02 1 year ago on Google
( 1 out of 5 )

I recently bought a hypnos mattress and it was a disaster from start to finish. 2 sets of drivers turned up to collect my old mattress. The first one arrived with a full van and so could not take it away and had to come back. Then …

GW
Gemma Williams 1 year ago on Google
( 1 out of 5 )

This company has a terrible approach to customer service and obviously doesn’t care about its customers at all. I spent £620 on a premium mattress last year. In less than 6 months it deteriorated to the extent that it is impossible to …

AF
Adrian Field 1 year ago on Google
( 1 out of 5 )

Late – ages to deliver

I ordered a mattress in January and it is now March and I still don’t have even …

BL
Becky Lambert 1 year ago on Google
( 5 out of 5 )

Fantastic service – really helpful staff. We phoned for advice after seeing what we wanted on the website. Their price was better than anywhere else and they were extremely friendly and helpful. We are really happy with the bed frame and mattress – they even helped us get it delivered before Christmas! Fab.

AB
Angela Bradbury 1 year ago on Google
( 1 out of 5 )

I bought a dormeo mattress from this shop which was advertised as medium firmness . I bought it because it came with the dormeo 60 night sleep no fuss warranty. …

MB
Maureen Bragg 1 year ago on Google
( 1 out of 5 )

Please think carefully before purchasing anything from here. The staff were very helpful but they have the worst delivery service I have ever encountered. There is no communication from the shop. I have been phoning for weeks in order to …

VW
Victor Walker 1 year ago on Google
( 1 out of 5 )

Never touch Land Of Beds. Their prices might be the lowest but so is their customer service if something goes wrong. They are terrible to try and resolve. We had issues with a Hypnos bed and they were unhelpful although Hypnos agreed to …

SD
srd60 d 1 year ago on Google
( 3 out of 5 )

Went today to purchase a bed which was pretty sorted with my husband and a store member, when we got to the store, the bed was not even in the store , was totally disgusted in the way this was handled pre ordered , but eventually …

KP
KEVIN PALMER 1 year ago on Google
( 1 out of 5 )

okay firstly they have a very nice catalogue and thats about the only good thing i can I say
don’t make the mistake of ordering from this company as you will receive an …

PE
Paul English 1 year ago on Google
( 5 out of 5 )

We had a really positive experience in buying a bed here. Maria,the sales person, was very professional and knowledgeable in helping us decide on the right bed. Delivery was prompt and again very professional. Highly recommended

CS
Charlotte Swinson 1 year ago on Google
( 1 out of 5 )

At the time of writing, Land of Beds have 39 ONE-STAR REVIEWS OUT OF 115, MEANING A THIRD OF THEIR CUSTOMERS HAVE HAD VERY POOR EXPERIENCES. They are not only stunningly incompetent but have atrocious customer service: …

GM
Graham McPherson 1 year ago on Google
( 1 out of 5 )

The very worst of the worst in terms of customer service, delivery and returns. If you are lucky and your order comes and you are happy with the mattress, you’ll be fine. But if one little thing goes wrong, you are on your own. They simply …

EP
Elaine p 1 year ago on Google
( 5 out of 5 )

Professional, efficient and friendly especially Nicola who I had the pleasure of dealing with. She is a credit to the company. Had a warranty claim on a bed which was dealt with swiftly. I’d have no hesitation recommending this business. Keep up the good work 👍 …

CC
Caroline Coward 1 year ago on Google
( 5 out of 5 )

Great website with all the information I needed to make my purchase. I e mailed the customer service team with a query and they responded immediately. Delivery was great, on time and the delivery drivers were very helpful. Mattress is just what I needed! Very happy with all aspects of the service.

SS
Super Swede 1 year ago on Google
( 1 out of 5 )

Customer service extremely rude and unhelpful and arguing over the phone. Ended up with a bed I didn’t order which was also badly marked and delivered weeks after expected, meant to be next day??

MS
Mark Simpson 1 year ago on Google
( 2 out of 5 )

Poor communication, unresponsive uncaring staff on telephone, don’t return calls. Beds turn up way over quoted delivery time then when you do finally get a delivery day 3 weeks after beds come into stock they don’t turn up in the day time …

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