Langley Health Centre reviews

If I could put minus 1000 stars I would. I genuinely have never come across more incompetent staff in my life. They never know what they’re talking about, they always tell me I wasn’t prescribed things in the past when I have been. They …

I am a health care professional myself registered at LHC. Spoke to Gaynor for the first time . An absolute gem of a person. She was so polite, respectful and a thorough professional . What a change from some of the staff you speak to. I …

This was my first consultation at the Langley Medical Centre. I had a great experience at the reception, in the consultation rooms and at the pharmacy. Everyone was very professional, kind and helpful. Dr Rasbina deserves a special mention, she was fantastic!

I would give zero stars if I had option to do, but unfortunately I don’t have any option for that. This is the worst surgery reception team ever in my life, I have 2 little kids, normally younger kids get priority appointments but in this …

I rang today for test results, and was fortunate enough to speak with Gaynor. This Lady is a breath of fresh air. Polite, charming, informative and most importantly thoroughly professional. Gaynor is a credit to the practice.

If there was an option to give minus 100 stars than i would have chosen that. I cant believe how heartless the staff members are. I was literally telling them that i am dying of pain and i need to see a doctor and i was still told that go …

I would like to thank nurses Michelle Walsh and Yasmin for their patience, support and outstanding care they gave me when i had to return on a regular basis to get my leg problems addressed, my blood pressure monitored and my blood tests …

I would give a zero star if this option was available. I went to collect a letter from reception this evening. The receptionist ignores me locks the door and pulls over the screen. Like NHS staff I am a key worker but I still have to deal …

Avoid at any cost. The worst GP. Never get an appointment even after holding for hours. If you are registered with this GP, I suggest move out ASAP. They are clueless.

Takes hours to get through to the receptionist. I have been waiting 1hour 30 minutes before anyone has even answered the phone. Normal Wednesday no training day or due to any lockdown restrictions. …

Gaynor is a breath of fresh air in that surgery. I must say I haven’t had the best previous experience but honestly she is an absolute ANGEL and a real credit to the surgery. To be fair, I think the admin team get a hard time but it’s not …

If you enjoy waiting hours on the phone to speak to someone and a complete lack of appointments then this is the practice for you. Really disappointing level of service. Avoid unless you literally have no other options

After 1 hour and 45min on hold, It’s really sad and unfortunate to be writing this type of review however my experience has been on five separate occasions that the service is terrible. The reception staff have an attitude instantly upon a …

Called the surgery this morning for blood results. Spoke to Gaynor on the reception desk. She was very polite, friendly and bubbly. Infact every time I call and if it happens to be Gaynor she always provides excellent service. Keep up the good job

1. Booked appointment online. Used the online facilty to add details of the appointment to my phones calendar. Arrived at surgery to find it closed! Called the surgery, answer phone message said staff are on training!!! Classic case of left …

I do not think that I will change something with one star review (99% one star reviews)
I had a great experience today. …

Need to employ receptionists who understand customer service and the patient. Should not treat patients with an attitude like being sick is your problem and fault. Terrible service today.

No point to call for appointment as no one will pick up phone, calling system is the worst I ever experienced. Its so frustrating as working person I can’t go personally to queue. To be honest you have to be very healthy to keep it trying.

Annette the receptionist was excellent
Polite and kind and she really listened
Please hang on to her …

Been a patient here for about 4 years, and must say what a shambolic state it is in. I work full time and trying to get an appointment is virtually impossible, they tell you to phone at 8am when they release the appointments for that day. …

I’m fed up of this practice delaying and not handling my repeat prescription correctly for years now. I wish I could rate 0.
The receptionist Gaynor is incredibly rude and patronising. She is not solutions …

Very poor service – waiting time is forever

This GP health centre is just a tick in the box in terms of appointment line, …

Most useless “health centre” I’ve ever encountered. I moved to this area a year ago and immediately signed on to Langley HC as my new GP. I’ve got hearing issues and a painful lump in my knee that needs draining, but this clinic refuses to …

Impossible to get appointments, no one answers the phone and even when you do get an appointment the GP dismisses you quickly and always gives the same useless advice.

This surgery is a piece of joke. I moved from Datchet Surgery 15 years ago and that time it was a superb surgery and now it has gone into the gutters. An hour and a half waiting and still you don’t get any appointments. Whats the point of …

Had a smear test today which I am always scared of. My last experience in another surgery was horrible and I was always scared of it. Today Miss Rubina from Langley Health Centre did it so nicely that I couldn’t feel any pain. She made me …

Very poor. No appointments. A mess. Very short staffed. Over worked staff. If they had more people answering the phone and more Drs / more appointments to go around would be better! Maybe remind patients how long their appointment slot is …

Not pissible to get appointments. Tried to find out my blood testresults and was assured doctor will call me on Friday-nwver called! I am new in this are and I used to leave in Hounslow but I never seen this kind of care of patients. If I could I wold put 0⭐

What an absolute joke! I don’t bother for myself usually as I know its a waste of time but I called for get an appointment for my daughter but after an hour of waiting on the phone and speaking to no one even though I was first in the …

It is absolutely pathetic to take appointments at this surgery. The only time you can book for an appointment is between 8am-8:30am. It is a nightmare to call up that time and get hold of someone to book an appointment and once you are able …

Where do I start?
Their phone lines need to be updated, you can’t get through, if you do, you press the option and get disconnected. Appointments only made from 8am, you can …

Worst customer service ever! Being on a call to the center for minutes with no one answering. To get my medication to the pharmacy takes a long time for this health center to approve it and send it. …

Just been to see the musculoskeletal ‘specialist ‘. He’s a very clever man because he declared there was nothing wrong with my foot without even looking at it. I don’t mean an examination where he got hold of my foot and did a thorough …

Very bad GP. I tried for 3 weeks to a doctor but with no luck. I’m sitting with a blocked ear and they don’t get the phone if they do than is no space, or the doctor call you back and say something ( for my ear the doctor said to apply …

Try to call for an hour and 10 minutes and I was still on the queue, no one answer. How can you make an appointment for the same day early in the morning when no one answering?! From when I change the gp I couldn’t make an appointment yet, very bad service. I’m sorry for who really needs an emergency appointment.

What a rubbish service ! I’ve never experienced such a low service . No calls are answered despite ringing for 4 hours 3 days in a row .Receptionist has such a loud microphone that everyone in the lobby can hear my personal date and request …

Takes forever to speak to anyone, once you’re through you get rude receptionists who don’t possess even the smallest drop of empathy.
Nurses are great, doctors seem okay – if you are ever lucky enough to see/speak to one.

This is not the first time I have been dealt with in a poorly manner by the GP staff. Today I called in the morning to book a telephone consultation with a doctor regarding my allergy as it got a lot worse and they told me a doctor will …

I would love to rate you 5 stars for being pathetic. I have called this morning on hold for over 40 mins and when I finally get through the receptionist said no appointments for today but il ask admin to call your mum etc. Hats off to …

Receptionist staff so lovely & patient despite the obvious challenges.
Take their time in order to help & try their hardest to find a way.
The GP I spoke to was great- listened carefully to what I was saying & showed care & concern. I don’t know how they’re doing it – but thank you

Dr Levers is hands down the worst and most uncaring medical practitioner I have ever come across. Most recently she refused to see me after a severe case of pneumonia and just prescribed the wrong medication over the phone. NHS 111 tried …

Was happy with new, keen and efficient doctor. Making appointments still not that easy.

The appointment booking system is awful at Langley Health Center. You have to get on the phone at 8am everyday to book the appointment. But the line will always be busy and when(IF) you get through to the receptionist, the appointments are …

I know it’s a nightmare to make appointments and the reception staff aren’t the friendliest, but I had a positive experience on my last visit. The nurse I had an appointment with (Mrs Sameera Khan) was nonjudgmental, knowledgeable and gave …

Lovely Doctor Rachel Cox,very caring helped a lot.

Doctors to staff are useless waste timer all together. I hope NHS will see all this comments or review. Sorry to say this but I have to they all are stupid from specially who Ever answer the phone …

Honestly i will never understand why GP receptionist thinks they are entitled to be rude ?! I absolutely hate calling for GP appointments unless its something i can’t bear but even then i always end up being spoken to really rudely by the …

Absolute poor surgery. Disgusting behaviour from staff members no respect and absolutely rude to everyone. No appointments are available To prebook you call back at 8 in the morning all appointments are gone. Surgery should really be shut down as it’s a waste of tax payers money.

I don’t get why this surgery have such a bad profile which is 2.0 and i was scared to get registered with them. Before i was registered somewhere else and i can see the difference now. They are so helful and basically looking after me. …

I have had to call the Drs appt recently for various reasons. A certain receptionist I have spoken to was so rude and unhelpful made me have a panic attack after the phone call ended. On the other hand I spoke to a lovely lady I think her …

I am editing my previously left review as it would be unfair not to acknowledge good service received afterwards. This GP practice is not bad compared to the patient load of 20k on their list. There are some doctors who are nice and engage …

Doctors frequently dismiss medical concerns without proper examinations. Usually what follows is that the medical concerns they fail to diagnose transpire into a bigger issue. Only when it’s too late will they act upon their duties as …

This is the worst surgery centre I have ever come across. You spend more than an hour trying to get through on telephone consultation but always the line are busy and when you get a chance of getting through you are told that all …

I have received nothing but the best care from this center. All staff both medical and clerical are polite and helpful. Nurses cant do enough to help me with my blood pressure and diabetes care. The doctors actually listen and dont dismiss …

First we called multiple times but they did not answer and once they did answer the doctor asked for images that we already provided for the Receptionist but he did not give help he just referred us to a different clinic and the second time …

I’ve been there once for an appointment. Long wait even in the morning, too.

Few tips for you if you have an appointment be sure to arrive 1 hour early, just because it would be easier to walk, there is a parking area but getting a spot with in half a mile of the surgery is like winning the lottery. …

I’m not the type to leave reviews but literally had enough with this GP, someone needs to look into what’s happening here as they definitely need some consistency with their appointment system. Booking appointments here is a nightmare to …

Very rude and unhelpful reception and waiting on the phone is never-ending without any answers?
Can’t get to speak nor see any doctors, keep ringing 8am
Why NHS do nothing about these issues

Only visited for the Covid-19 vaccines, not my local clinic. But this place seriously suffers from poor management. Senior staff losing control over minor issues, not able to manage the simplest tasks with the only result causing patients …

Absolute disgrace. The level of customer service is appalling in this surgery. lack of confidentiality between the reception staff speaking out aloud about patients confidential information. Obviously they have not heard of GDPR. Namely …

It is very hard to get appointments, receptionists are very rude. They don’t give face to face appointments, other GP surgeries started to give face to face appointments. Only in Langley, still telephone conversation, and prescribing wrong medication. Waste of time.

You will only get an appointment if you die! And that if you can hold the que for 30min over the phone and they won’t disconnect you after the wait.
Lately they been leaving the phone off the hook so they seem busy and nobody …

If I could, I’d give 0,5 star (I’d save one or 2 individuals). I would have quite a few examples of unprofessional situations, negligence and cow=boy style skills. Can’t book appointments when you want. Appointments on the day are given, …

The doctors and nurses are very proffesional and I’ve also never had a problem with the reception staff but today I was left shocked at how patronising and rude she was!No people skills what so ever she really lets down the people she works …

My experience this time was so good as this is the first time I have had my blood taken with the least pain. Over all, I’m so please with the excellent service.

Don’t know why this is a gp surgery if you can never get an appointment.
Your asked to call at 8am for a same day and a advanced appointment which is engaged I spent 30 min trying to get through re-dialed 243 times to only be told …

The till staff are so rude specially with foreign people which they refuse to give appointment even when they have because I checked my self in my patients access account, there is appointment but Ms Natalie today and yesterday and the day …

Booked appointment and waited 2 months and last minute it was cancelled because they booked the wrong doctor. When phoned back i was told there is only one doctor who deals with this type of medical condition and he is on holiday for 3 …

It is almost impossible to get an appointment with this GP I have been trying for weeks, every time there is an unavailability, they will ask to call back and the line takes forever to get connected. By the time they put the call through, …

Worst customer service , keeping on insulting patients by not offering appropriate help and assistance nor they are aware of any customer services , It’s been two months since I was promised to get call for appointment but it does not …

I went to the pharmacy in Langley Health Centre today to collect a repeat prescription. It was good to see that people were maintaining social distancing outside in the queue. However, I was shocked to see that the pharmacy assistant was …

Patients get treated badly here receptionist had no clue what they are doing apart from being rude.

Very happy with the service. In first I am worried with the review, I don’t know am I lucky or what??
we are very satisfied with this centre. Friendly staff and need to say they are …

0 -not even a star if there was minus stars that is what I would have chosen. We working people have to take a day off to make an appointment. At least let us make an appointment for the next day. Other GP allow working people to make …

there are 22,000 registered patients registered at Langley Health Centre so you can imagine what sort of pressure they are under. thats three times more than the averag no wonder I haven not had a chance to see my GP in last few years, …

Absolutely disgraceful service!!!! Receptionist just put the phone down whilst I was still on the phone and just did not want to help at all. Been ringing at 8am for a few weeks now they don’t care if you drop dead tomorrow!! The worst surgery in Slough/Langley !!!

This is the worst doctors surgery ever. It truly amazes me that a receptionist thinks they can diagnosis you and tell you that you don’t need to see a doctor over the phone. I’m sorry but when did you go to university and qualify as a …

This place is a death trap waiting to happen. Picked up my prescription from the chemist & the doctor had given me two boxes of the same medicine i take. But they were different strengths. Which one do i take. Take the wrong one & i could …

Very very poor service, I had back pain for two weeks, doctor said going to give me two weeks sick note but who ever done the sick note they gave me only one week. When I try to get the sick note for 2nd week it’s took them a week to give it to me. Very poor service.