Tunbridge Wells Hospital reviews

Amazing care after c-section. All nurses and members of postnatal was amazing. Big private room to recover. Stay at hospital was great and well happy with procedures. Happy mum and newborn baby. Keep up the good job.

It is probably the best hospital in the county. Everything works smoothly, the staff is very friendly and caring. They don’t just coldly do their job, they give more than they can. I am also very grateful to the doctors & staff & everybody …

One month and a half ago I had give birth to my beautiful baby girl here. I can’t thank enough to the maternity team what they helped me. I had a elective c- section and everyone was nice kind and helpful. The previous birth was very …

20 cars driving round for 45 mins to find one free parking space. Cars parked up on pavements. How on earth if these companies are going to charge for larking can they not be contracted to provide enough spaces for the hospital. Late …

Just got home from having our baby girl. Lovely hospital clean and tidy.
We was well looked after. The delivery rooms are very well equipped and the staff are very friendly our midwife (Stephanie) was amazing. My wife had problems …

I have mixed experiences of this hospital. When I had my baby the midwife’s and the whole department were amazing, not enough praise in the world for them and I will be eternally grateful. However….I was a high risk pregnancy due to health …

Fantastic children’s emergency room led by dr Abdul and his team. Efficient, friendly, comprehensive. Amazing experience. Very grateful for looking after my son so well.

First time at Pembury hospital today. Nothing but praise. I was in the day surgery department for a procedure could not fault anybody that I came across very well looked after in very good hands.

Never been to a hospital where staff do there very least to help you. The ward just beyond the accident & emergency department were immaculately awful at their job. They managed to just stare at my partner and I who was visibly mentally …

My elderly, frail mother has been to the Frailty Ward at Pembury Hospital twice recently after falls and has been to the Breast Clinic. The kindness, thoughtfulness and professionalism of the staff was outstanding – Dr Tsang in Fraility, …

If I could give this place a 0 I would.
I know hospitals aren’t fun at the best of times, but thanks to my three week stay in 2019 at T wells hospital I have been left absolutely terrified of ever …

My son was transferred from Maidstone hospital to Tunbridge Wells hospital for emergency surgery on Saturday evening. Everyone, from the Maidstone A&E team, the ambulance team, the Tunbridge hospital A&E, surgery team, and all the nurses …

You may not be seen at the exact time of your appointment, but the care and professionalism of the staff is second to none as you would expect from our NHS. We should support this service with our last breath and never allow it to become privatised.

Amazing experience, professionally staff and everything was exactly how it should. Thanks everyone for helping me though a rough time,hope I can make up to you all some day. Thank you Lilly for being so nice!

I just wanted to say thank you to all hardworking stuff.
Having have to use a health care services, especially emergency, always brings stress due to queues and uncertainty and is often associated with pain. Try to stay kind, patient and polite. Have trust to professionals. There is no harm in that.

Whilst my husband as been in pembury hospital since Friday the nursing staff have been wonderful but his beding has not been changed since he got on to the ward missing one day is understandable but 4 days is a bit out of order

In ED apartment now, but the triage nurse on the 6th of June 2023 early morning was lovely and very calming, really appreciated her when I was in a bad place

Whan an experience! Its been a while or maybe never I had the perfect hospital experience. The speed, the staff, everything.. Super glad I can say that after some years of unhappiness with the NHS system. Keep up with the good work! Thank you ks

I have recently had a full hysterectomy with shared care between Maidstone and Pembury. My operation was at Pembury and my appointments have been at Maidstone. This was an urgent referral and from the word go, I have been treated with …

My son Thomas Akers, has just been in to Ward 32, room 26. Tom is profoundly deaf and losing his eyesight. Bless ALL the staff there, he has had the best of care from all the staff, not easy as he was frightened and in a lot of pain but …

I was recently taken by an ambulance. Kent ambulance service is good, fast etc. We arrived at Tonbridge Wells Hospital and three people practised on me to insert a blood catheter and take my blood test using it. I had various trials in at …

I attended the Eye day care centre yesterday for a small eye op and would like to say a big thank you to the team,there all absolutely brilliant from Judy and her colleague up to Ed in the theatre and Dr Charles
Thank you

Light , modern and clean hospital. Good signage . Costa coffee and WHSmiths just inside main entrance. Caring staff.

I have spent 8 hours at Pembury today suspecting a brain problem. 8 hours was a long time but the A&E was packed. All the staff were incredible! Massive thanks to all the nurses, radiology staff and Doctors! To the Doctor I saw… I’m so …

Mostly great, hence 4/5 stars. (Edit, 3 stars. See note below.)

They treat you with respect and dignity. Downsides is there is only one …

Had occasion to take my hubby in here today , we have never been before . The service was amazing . From the greeting when we arrived , to the polite triage doctor Into the cubicles area they were extremely thorough and did all required …

I was treated worse than an animal last weekend at the Tunbridge Wells hospital. One nurse in particular was dangerously unprofessional I won’t name her here however, she should not be allowed near patients. I had a nasty infection and they did nothing. I ended up at a hospital in another NHS Trust and they were amazing.

I know they’re under pressure in the NHS but recent experiences there have shown this hospital to be barely fit for purpose. Ok medical care was given but patient/nursing care was minimal, many of the nursing staff are unhelpful, …

I want to praise the team in the eye clinic.a pleasant happy team. Excellent service efficient friendly.people to be proud of.

Went to ANE with my disabled nephew On the 17th of April 23 The worst experience ever had They overdosed my nephew and wanted me and wanted me to bring him home luckily I decided not to A few minutes later he stopped breathing I would …

Went in on the 17th of April 2023 with my down syndrome son to A&E A consultant overdosed my son with Lorazepam then told him to go home he can walk when The medication fully worked he then stopped breathing very bad hospital never forget the experience

An amazing hospital with great staff. They are very committed to their Jobs for little pay. They are empathic and respectful.

I recently visited the RAU and found the staff were all fantastic. I was looked after and cared with true heart and compassion. If I was in pain the staff were quick to come to my aid and give me medication. The staff that performed the …

Rude a&e doctor , very patronising and talking down to me. I have been waiting 6 hours so far and I have asked what is going on and they so I don’t know. No communication, I am tired and in pain and have been in the waiting room for 6 hours.

It’s such a beautiful hospital
It’s relatively new and posh
The parents are in single rooms like a luxury hotel.
Great staff who show genuine care.

Me and my partner are expecting to have little man to come out very soon. We have got Ruth in the delivery suite area looking after us and I can’t believe how amazing she is. She helps you every step off the way tell you everything you need …

Went here Saturday night partner feel an fractured her shoulder staff were brilliant spotlessly clean can’t say thank you enough to the nurses who made comfortable don’t get this service in London were we live

My sin had a mri scan at 2 it says on the letter get there at 1.30 to be told they can’t do it as I was meant to be here at 11 but no one told me

really kind nurses, i stay on the children’s ward for suicide attempts fairly regularly, nurses are for the most part really kind and compassionate. some of the registered mental health nurses can be overwheming, however a good deal of them are empathetic and comforting

Parking is ridiculous!! If I had an appointment I would be stuffed, never anywhere to park, on this occasion I have a baby in the car and there is nowhere safe for me to park to sort her out while my partner is in the hospital having an …

Had surgery at short stay unit today. What a fantastic experience from 0655 when I was admitted to 1510 when I was discharged.
Couldn’t of asked to be looked after by care staff, nurses,surgeons , and all others involved any better. So much respect for everyone I had contact with today.

I would honestly rather suffer through whatever pain I have then go back here again. We got an ambulance in that arrived around 5am and I’m currently writing this at midday (7 hours later), I have been sat in one waiting room the entire …

The parking here is terrible. It is no fun driving around different car parks hoping to find a space.
Otherwise the experience was fine.

All i can say is that I’m paying taxes for nothing into the NHS and that this place is an absolute disgrace for a hospital. Been there yesterday to the A&E pregnant in 7 weeks having some bleeding and with already 1 miscarriage in early May …

Had a visit today to Urology and that was great. Then things started going down hill. I was prescribed some cream so off I trotted to the pharmacy only to be told it’s a 45 minute wait. After picking myself up off the floor and wondering …

Hi this review is for Neonatal Uint department.
We don’t have words to describe the amazing people in this department.
Form the minute are daughter was born the doctors and the nurses was there for …

I recently visited urology at Pembury hospital. I would like to say thank you to the endoscopist and the lovely nurse I had on the 17th october in the morning. They answered my questions and eleviate my fears. They put me at ease and …

My brother is having superb care in Ward 31 from a dedicated and caring team of nurses and doctors. At a time when we hear gloom about the NHS every day it is wonderful to see a happy team working in a clean modern hospital with a seriously …

6 hours and counting in A&E…Triaged after 30mins then radio silence! Queuing out the door now with the after school and work punters! Surely we can do better than this!

I attended A&E at Pembury yesterday following a knee injury last weekend. Everyone from the security person on the door, the receptionist, the triage, nurse, doctor to the X-ray team were absolutely brilliant. The NHS staff cannot be …

Oaw My Sis still waiting to be seen by a doctor 🙄 they told her 19:20to 19:45 yet 21:33 and still counting she is been waiting from around 17:00 to bee seen and yet again Gp practice send u to emergency to be seen and yet again probably if …

All of the staff were great and really doing their very best.

i was treated for an overdose near the end of may. i have struggled with depression for a few years now. i felt that some nurses passed far too much judgement on me and were very keen to belittle me about what happened. personally, i …

I couldn’t sing the praises highly enough for all the staff at MTW hospital. I was in A&E for hours on Monday, they were absolutely swamped, but in that time I witnessed such incredible acts of kindness: a nurse using her phone to pay for a …

A&E staff are absolutely amazing. But the staff in Acute Medical Unit in Tunbridge Wells Hospital is ABSOLUTELY AWFUL. My dad was admitted there and the way they treated him and us is DISGUSTING. I have told them several times that my dad …

Today we required the assistance of Pembury A and E, the care for my little girl was outstanding. After taking a large tumble, we arrived at reception, was sent straight to Trauma and she was assessed immediately. Even though the unit had …

All members of staff were very helpful even stopping to e sure I knew where i was going. Very friendly and attentitve nurses

Literally saved my life.
Kept my family informed of every aspect of my treatment.
Clean room in the ICU, decent enough food, and staff that couldn’t have done …

Pediatric emergency is the best one nearby. Visited with my daughter. Had a good experience and was well looked after

I would love to give a 5star review, as the nurses that treated me were incredibly caring & the doctors were pleasant, also it is a lovely building. However, pleasant doesn’t make up for lack of competence, after a traumatic week I had to …

Mixed feelings. Some staff are great, whilst others are dismissive and annoying to deal with. It is very unsettling when medical staff have differing opinions about your health with some acting like something serious is going on and another …

Had the misfortune to have to use this place a couple of times for myself and my mum and they have always been superb. Polite, informative, and pretty quick for a free healthcare system. I’m so lucky to have a hospital like this near me, I can’t speak highly enough of the people and the place.

My partner Just gave birth to our first child at this hospital.
Every member of staff we came into contact with was extremely helpful and very knowledgeable. …

My 3y daughter had a lot of pain in her arm after accident in the soft play.
We attended A&E tonight.
Smooth check in and she was seen super quick and they even blow some bubbles to …

Much better today 10/05/22. Had somewhere to park. Hospital not as busy as yesterday! …

(Multiple injuries from ladder fall) From the moment I arrived at A & E I received the best care right the way through my stay. Even the food was very good and at least once quite amazing. I cannot thank the so many hard working staff enough.

Blood is on your hands. Your neglect resulted in a poor little baby dying all because your drs didn’t act quicker.

While being “detained” here for an appendix removal, the staff wouldn’t let me leave the ward to purchase food/snacks from the hospital cafe after being nil by mouth for almost two days. I have a food disorder which ment I couldn’t eat the …

The hospital itself is very modern and is impressive. However, we travelled over an hour to get there with my wife and 18 month old son who the appointment was for. I guessed only one parent could go in with him so I asked if I could sit in …

2.5 stars really- Massively Underwhelmed by the care my Mother has recieved in ED tonight. Been here 7.5 hours, only one set of observations taken despite NEWS:5 on arrival. Took 5 hours before bloods were taken and although the staff are …

Good hospital but the parking is a joke no where near enough spaces for the size of services

Excellent care given today by a lovely Doctor in ENT.
Was seen very quickly and efficiently by a very helpful, pleasant and cheerful Doctor. Nothing was too much trouble and I felt very reassured.
Thank you !😊 …

Was only there to drop somebody off, but from what I did see, everything looked clean and the staff were helpful

Doctors are late for hour and more they do not take responsibility for people, even how they can work and get degree for that kind job.

I came into the hospital via A&E with a fractured dislocated shoulder, the doctor there said I could go to minors, but they said no and was sent to Resus.
My arm wasn’t put back for 24 hrs, I would have liked it sooner, as the pain is …

Went to A&E last night. Me and quite a few others waited over 7 hours and still not seen by the doctor. Upon asking what was going on, the nurses where rude and no help at all. Finally was told that there was no doctor to see me. Had to …

Pembury has very modern facilities and caring staff
The hospital is only a few years old, so equipment is nearly new and not too old and dated. It is clean and well signposted so easy to find where you need to …

Honestly, as far as hospitals go I love this one. All staff members are absolutely brilliant, caring, thoughtful, respectful and they all know exactly what they are doing. The technology at this hospital is fantastic and the cleanliness is …

Just incredibly disappointed. My 3.5 year old had an accident where he hit the bridge of his nose whilst playing. We took him straight to A&e as it was very deep. Obviously he was incredibly distressed. 9:30 we arrived. 10:30 we finally saw …

Seen as soon as they were able with good results and friendly staff