Liverpool City Council average reviews all over the web

1.3
Total Reviews 43

Average reviews from all platforms

Average Rating 1.3

Average reviews from all platforms

  • 5.0
    3
  • 4.0
    0
  • 3.0
    0
  • 2.0
    0
  • 1.0
    40
Liverpool City Council reviews breakdown:
Google
1.3
43

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43 Liverpool City Council reviews on Google

SS
Savannah Smith 7 months ago on Google
( 1 out of 5 )

Rude and upsetting. Waited so long on the phone for over an hour. Whenever you try to contact them, you never manage to get through. Got through to one person, relayed my situation, she transferred me to a person doing the exact same thing, …

BC
Bogdan Caragioiu 7 months ago on Google
( 1 out of 5 )

Pay machines not working, disgustingly dirty, to the point you believe you get Hepatitis A through Z. However, the council traffic wardens still issue PCNs. Cash cow scheme! If you challenge, they’re full of explanations “pay by phone, pay …

HT
Hugo Tano 7 months ago on Google
( 1 out of 5 )

I’m sorry to write a bad comment to you, but it annoys me that Liverpool no longer has pride that you allowed other private hire drivers from other cities to take customers, I’ve been a driver in Liverpool for a long time and I know that no …

BW
Barry Williams 7 months ago on Google
( 1 out of 5 )

Been on the phone for TWO Hours trying to find out How much Council tax we have to pay AND to pay it All BUT nobody in to help ??? what`s going on ? don`t they want it ???

ML
M. Layt 7 months ago on Google
( 1 out of 5 )

They are Thieves!
I have never stopped paying tax for 20 years, my bank made a mistake and stopped payment for few months, the council sent bailiffs to my residence harrasing me …

BM
Bora Mollaoglu 7 months ago on Google
( 1 out of 5 )

I’m tired of missed bin collections. I contacted them many times and reported missed collection many times but did not work. Nothing to do better than just pray god to they collect your bins. Definitely rubbish service…

TL
Tom Littler 7 months ago on Google
( 1 out of 5 )

The council is shambles. Minor issues tend to turn into hassle and you end up giving away your personal time sorting out these troubles, minutes turn to hours. You get nowhere. If they moderate the reviews, know your council is a shameful disorganized mess.

JB
Jane Berry 7 months ago on Google
( 1 out of 5 )

Can never get through on the phone, after a hour & half I always get cut off. 4th time trying to call it’s the same. Gone down hill, when you do get to speak to someone their always rude when you tell them how long you have been on the …

RD
Robert Davldson 7 months ago on Google
( 1 out of 5 )

Tried online, useless!! So reverted to old fashioned way. I used my telephone, useless. I want to pay for my green bin collection. Yes!! I wanted to give this useless bunch money. …

JM
J Mora 7 months ago on Google
( 1 out of 5 )

17 computers but 6 people working, the most inefficient place ever. The whole procedure is wrong. The people (mostly old people) gets called from from the other side of the room, without a number system, just shouting your name. Shameless place really.

AH
Anthony Howard 7 months ago on Google
( 1 out of 5 )

Cannot contact council over phone , give up after 30 minute wait . Went down to Liverpool city centre office on Monday 21st March as web site said the office was open. The office in Sir Thomas street was not open and looked as though it had …

PT
Paul Traynor Bsc 7 months ago on Google
( 1 out of 5 )

Poor telephone service no one answers calls I heard the button on council phone 📱 to stop call disgraceful …

AF
A F 7 months ago on Google
( 1 out of 5 )

Horrid council – no surprise it had to be put under special measures for corruption. cant talk on phone whilst they take amounts from my bank not agreed and cant even access online. it really needs closing down – worst council in the whole of the UK. Disgraceful

MH
Margaret Hammond 7 months ago on Google
( 1 out of 5 )

What do you have to do to get a phone call answered? The waiting time is a joke. I was told on 11th October 2021 I would know in 7 to 10 days about assisted collection for my bins by letter or phone call. So far I’ve heard nothing

DS
deadmans socks 7 months ago on Google
( 1 out of 5 )

Absolute joke. Dubious officials with moral corruption. Lazy gravy tain employees. Complaints are disregarded. Caused major upset to my 79 year old mother with dementia and didnt care one bit.

DC
Debbie Cotter 7 months ago on Google
( 1 out of 5 )

called 5 times to report traffic lights at top of St Oswald street that stay on for 10 SECONDS when traffic is backed up to Prescot road .They promise every time someone will look at in and it never gets sorted, needless to say 20 minutes every day waiting in queue to get through lights

SL
Samantha Lunt 7 months ago on Google
( 1 out of 5 )

39 mins & counting, waiting for the phone to be answered !!! Sack the mayors and employ another 6 people to answer the phone. £16 million lost on energy too, unacceptable, sack the people responsible !!!

NT
N T 7 months ago on Google
( 1 out of 5 )

Quik to send us bills, Fines and magistrates summons. But 3Hrs or more wait on the phone to answer our quiries.Disgusted with the service they provide.

AW
Angela Wang 7 months ago on Google
( 1 out of 5 )

If I could give no stars I would.
Are coucil tax are ridiculous. You should be providing support for those in need no the taxpayer. …

AG
Ann Garry 7 months ago on Google
( 1 out of 5 )

Ridiculous waiting time ..each time i have phoned them the waiting time was 50 mins or more …All you hear is voice coming on now and again saying go on the website …have they no consideration for elderly people who do not know how to use computers ..on a positive note the lady i spoke to was lovely and helpful …

AA
A. A. (ADA) 7 months ago on Google
( 1 out of 5 )

I am calling for over 60 minutes now, and I keep hearing an answering machine tell me that my call will be answered as soon as possible. I have tried 3 (three!) different telephone numbers and still receive exactly the same reply.

RL
Rossana Lopes 7 months ago on Google
( 1 out of 5 )

Would give 0 starts if I could, 2 weeks since a sent an email no response, phone line is useless as I’ve waited 1h before and absolutely no one picked up. A disgrace

JH
Jean Hall 7 months ago on Google
( 1 out of 5 )

Impossible to get to speak with anyone
I’ve phoned up many a time no problems at all but sadly it gone to the dogs, we have paid our £40 for green bin only because we have big garden to much yo take …

M
M 7 months ago on Google
( 5 out of 5 )

Cannot fault Liverpool city council helped me in every way with the pest control problem I have so helpful and reassuring cannot fault them 10/10 keep up the good work thank you too 😀 …

NG
Nicholas Gibson 7 months ago on Google
( 1 out of 5 )

Horrible people…. horrible service…. Anything they do wrong is fine, anything you do wrong because you dont want to pay frauds, is attacked and threatened with to the highest degree. …

LS
Leo Sarsam 7 months ago on Google
( 1 out of 5 )

Waited 56 minutes then got cut off, tried again waited for 41 minutes then got told system is down due to computer problems.
Tried following week couldent get through

KH
Kain Haris 7 months ago on Google
( 1 out of 5 )

The payment of £150 pounds yet to be paid to me, every time I have to phone them I get told that it will be paid in 3 days but never gets paid,

HQ
Harry Quantrell 7 months ago on Google
( 1 out of 5 )

Tried contacting abt parking permit 25 mins on still no joy what’s appending to customer service these days feel let down totally

FN
Faisal Nadeem 7 months ago on Google
( 1 out of 5 )

no answer at all on call & e.mail. visit Liverpool city counsel but its lack of staff and all the time long waiting time….not happy at all the services they provide…

RK
Robert Kovač 7 months ago on Google
( 5 out of 5 )

Just been on the line with them about canceling my council tax due to changing the address. Really polite and helpful lady picked up the phone. It was really helpful.

DT
David Topping 7 months ago on Google
( 1 out of 5 )

1 star only because i cannot put zero. Appalling service. Spent several hours on hold, my call will be answered as soon as possible apparently.

PH
Paddy Horsington 7 months ago on Google
( 5 out of 5 )

I have regularly phoned up for updates on a planning application and I am amazed how quickly they answer, how polite the staff are and how much effort they put into finding out about my application. Other government agencies need to take note.

KN
Kris Nicholson 7 months ago on Google
( 1 out of 5 )

Abysmally bad at answering questions, calls and emails. Dont do any repairs, never look after anything. Always someone elses fault.

LH
Luke Holden 7 months ago on Google
( 1 out of 5 )

Useless. Cannot once get my council tax right, so when I go to complain they do not reply to my emails, or it takes 25+ minutes on hold just to contact them.

DL
Denise Lavelle 7 months ago on Google
( 1 out of 5 )

Ridiculous the time you wait for phones to
be answered 40 minutes gavel up poor service

KA
Katie almalikيسلام 7 months ago on Google
( 1 out of 5 )

What a load of rubbish…I have been sent a letter from someone that is dealing with something from the marriage sector of the council…just spoken to some snotty person on the phone…that would not direct me to the right person dealing …

DX
ding xiang 7 months ago on Google
( 1 out of 5 )

the council and the decision makers are corrupt. they are a bunch of money corrupt thieves. no wonder the city is so poor.

MM
Mehdi Maleki 7 months ago on Google
( 1 out of 5 )

I have tried so many times to contact them but I couldn’t reach them

AD
Alex Davis-Smith 7 months ago on Google
( 1 out of 5 )

If there was a zero star,I would have chosen that, totally inept and lazy staff.

IK
Ilyas Komurcu 7 months ago on Google
( 1 out of 5 )

Ticket guy was racist and and was rude !!

JN
John Nicholls 7 months ago on Google
( 1 out of 5 )

worst service ever encountered

D
Dodi 7 months ago on Google
( 1 out of 5 )

Hour waiting times.

KS
Krzysztof S 7 months ago on Google
( 1 out of 5 )

Open from 10:30am on saturday, yes?

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