Luminus Homes Limited average reviews all over the web

2.8
Total Reviews 80

Average reviews from all platforms

Average Rating 2.8

Average reviews from all platforms

  • 5.0
    26
  • 4.0
    10
  • 3.0
    2
  • 2.0
    6
  • 1.0
    36
Luminus Homes Limited reviews breakdown:
Google
2.8
80

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80 Luminus Homes Limited reviews on Google

CH
Cailean Henderson 7 months ago on Google
( 1 out of 5 )

Awful service and don’t bother with repairs of older homes.

Had multiple repairs jobs raised for a disabled family member, it’s been almost …

SP
Simon p Smith 7 months ago on Google
( 5 out of 5 )

Great service from the emergency repairs department. A few weeks ago we had an electrical emergency with our cable. An electrician was out within the hour and replaced a burnt cable. Tonight our back door handle broke and we were unable to lock the door. It was repaired in under two hours.

BA
Brian Allen 7 months ago on Google
( 1 out of 5 )

Disgusting service charges for the most poorest families hence they in council housing rising over 500% . I had one family in tears stating what with energy prices and fuel prices they now been hit with 230 pound rise in their service …

TA
Tamara Attoe 7 months ago on Google
( 1 out of 5 )

I dont really need to say loads off people are saying what’s wrong anyway!!!

DK
David K 7 months ago on Google
( 4 out of 5 )

Chorus Homes is a housing association who have been my landlord since 2018.

The previous name of Luminus was tarnished by the evangelical Chan Abraham who …

PW
pauline williamson 7 months ago on Google
( 5 out of 5 )

Would love to say how very polite and well mannered was the Carl, who came to replace the back door for us on the 27th April 2021. He was a credit to the company both who he works on behalf for and Chorus. Clean tidy and a very nice person to have do a lovely job. Well done,

ED
Eunice Dockrell 7 months ago on Google
( 1 out of 5 )

It is evident that Chorus Homes do not care about the elderly, for two days now we have not had any hot water in a building owned by Chorus Homes. After several phone calls and every time the assurance that someone will be out to look at it …

SD
Stephen Dickenson 7 months ago on Google
( 1 out of 5 )

Very very poor response as many are “working” from home. They do not even try to answer the simplest of questions nor do they call back when requested. I’m afraid that mere politeness is not enough when dealing with old and worried people. …

IS
Iain Shaw 7 months ago on Google
( 1 out of 5 )

Absolutely fuming, yet again not turned up for another appointment for repair. Can’t see the point of complaining as the staff I speak to are so unhelpful. They soon want your money, getting feed up with living In this delapadated property. They should be reported as a not fit for purpose company.

AP
alison parker 7 months ago on Google
( 1 out of 5 )

Been waiting since the end of july for new bath taps as I have no cold water coming from the tap. I have my 91 year old dad with me and it’s not an emergency. Got a text to say plumber will be with me around 9. 3.30 still hadn’t …

JR
Jess Reynolds 7 months ago on Google
( 5 out of 5 )

Just had a new boiler fitted and the Luminus team where absolutely fantastic with dealing with the problem.The engineers what were sent round to my house were well mannered and fitted the new boiler efficiently and professionally.The job …

TT
T T 7 months ago on Google
( 5 out of 5 )

I phoned up chorus homes last week – although they couldn’t do anything to resolve my issue (it was a long shot!), they were extremely polite and helpful (at least as far as they could be). I really appreciated the operator’s patience.

TP
Truth Prevails 7 months ago on Google
( 1 out of 5 )

They ignore complaints, emails and repairs that needed doing BEFORE we moved in. The Neighbourhood officers are too cowardly to be fully transparent and make their emails available because they don’t want to do their job. Repairs get …

MW
martin wyatt 7 months ago on Google
( 2 out of 5 )

When they turn up the staff are polite and helpful, and on the telephone, but getting out requires constant daily calls, or they just don’t bother. 1 radiator turned up after 4 years the other we are still waiting on, but when they do come they do a wonderful job and tidy up after.

JB
Joshua BEEBEE 7 months ago on Google
( 1 out of 5 )

Truly the worst experience of any kind of service provider I have ever encountered in any kind of context. …

AT
Adrian Tucker 7 months ago on Google
( 5 out of 5 )

Service department very helpful and prompt with repairs.
staff very courteous engineer who visited me very considerate throughout his visit.THANKS

PS
Peony Somoza 7 months ago on Google
( 1 out of 5 )

Poor customer service. I was contacting the agent for ages about tenancy agreement, so my husband can apply for jobs. Did not hear anything from her, and took decades for them to reply. Until now, case is not resolved and my husband is …

N
Nas 7 months ago on Google
( 1 out of 5 )

Shockingly bad customer service.

I’m not a Luminus tenant but when our neighbour (A Luminus tenant) caused damage …

EA
Erdal Altuntas 7 months ago on Google
( 1 out of 5 )

Extremely poor customer service. I have a 5 month old baby and an 8 year old child the boiler stopped working. I called the emergency service and the lady was extremely unhelpful and had no authorisation to fix any problem. She had to cut …

CL
chris low 7 months ago on Google
( 5 out of 5 )

Was told 24hrs wait but Same day problem sorted can’t moan more than happy not even I was expecting that, so just lovely

PB
Patience Batchelor 7 months ago on Google
( 1 out of 5 )

Not happy, needed a repair to my tap, plumber came out on an emergency appappointment as water spraying everywhere, told tap beyond repair, water to sink turned off and needs replacing, he would be back next day to replace. …

RD
Robert Dockrell 7 months ago on Google
( 1 out of 5 )

26 flats at Medway Court have Been without hot water for two days and as it’s now Friday 7.10pm we probably won’t get any hot water till Monday. No urgency concerns despite have one resident with COVID 19 (now in hospital ) What happened to …

JI
Jackie irving 7 months ago on Google
( 5 out of 5 )

A massive thank you to Steve and Barry the plumbers ! can’t thank you enough for the fantastic work on installing a new boiler to Mrs j Gammons! you guys are amazing and you made sure everything was safe! cleaned up after you finished…. …

B
Bee 7 months ago on Google
( 1 out of 5 )

Number 1 slum landlord. I’ve had water coming through the ceiling lounge ,bathroom and kitchen. My Godmanchester housing officer Amy, has ignored this for months. says she’s coming around and never turns up.

CT
Christine Tilney 7 months ago on Google
( 4 out of 5 )

I have found Luminus’ service very good. However, lately as one of the residents of a sheltered housing block we have been disappointed with the upkeep of our grounds and inadequate washing drying facilities. It seems coast cutting is actually costing more money.

SK
sue knott 7 months ago on Google
( 2 out of 5 )

Been waiting since july 2021 to have a new fence post replaced as old one is rotten and stlll waiting cause its been so long the panels are now twisting.i ring up speak to a young girl that doesn’t seem to have a clue guess i still be waiting in another 6 months at this rate

CR
Chris Rudd 7 months ago on Google
( 1 out of 5 )

Been waiting since October last year for chorus homes to install a new water tank that gives us no hot water upstairs appointment been cancelled over nine rime now excuse after excuse now just cancelled our August appointment to October maybe that wanted a repair to make the full year well done chorus

T
TeaIsLove 7 months ago on Google
( 4 out of 5 )

Have lived in a luminus flat for over a year now with no issues besides minor leaks. I have always find the customer service to be great and the rents are reduced by 1% every year so it’s affordable.

DL
David Lee 7 months ago on Google
( 5 out of 5 )

Had a boiler replaced today by Simon and Stuart with the minimum of fuss and disruption. Left the place as they found it (clean!). Friendly and competent chaps. Very happy 🙂

MT
Marsha Treadwell 7 months ago on Google
( 5 out of 5 )

Thanks Luminus for fitting my new boil er. Very good gas fitters polite and did a very good job of fitting
New boiler as well well explained how it works . A very good service . Thanks …

C
cbarrett66 7 months ago on Google
( 4 out of 5 )

Had a professional round today was kind and polite well done GARY to fix some tiles cheers

BM
Bill Mullett 7 months ago on Google
( 5 out of 5 )

In nearly 4 years as a tenant I have always found staff helpful and polite (and sometimes understandably stressed ) In this time I have had emergency repairs and normal repairs all carried out without any real hassle and always with friendly staff

BR
byron ray 7 months ago on Google
( 1 out of 5 )

The worst landlord in history what 6 years to do one job pathetic your quick to take our rent money though but when it comes to repair you love to cut corners any cheap will do ain’t that right chorus homes what a joke.but I noticed how you can afford brand-new offices and work vans

KS
Kris Sturgess 7 months ago on Google
( 1 out of 5 )

Didn’t show up for emergency repair left a disabled person exposed to the cold rude customer service on phone charge service charges and don’t do anything slum landlord

SM
Simon Muzolf 7 months ago on Google
( 1 out of 5 )

Awful company. 50% shared ownership with these guys is a complete joke. Working twice as hard to buy them out of their half just so i dont have to deal with them any more. Have put in numerous complaints none have been listened too …

NK
Nick Kelly 7 months ago on Google
( 1 out of 5 )

Would have given a 0 star, chorus homes is a rubbish landlord, told em about repairs and other problems bout Jan 2020 that still hasn’t been touched and still waiting 7 months after repairs had been reported, even other neighbours have …

ES
Emma Spires 7 months ago on Google
( 1 out of 5 )

The service is terrible. I live in a block of apartments. And for 8 months people have been complaining about lack of security. Main doors dont lock. And due to anti socail behaviour in out building this lack of security is putting everyone lofe at threat!

AK
Antony King 7 months ago on Google
( 1 out of 5 )

Luminus Group are disgraceful and should not have the right to own properties! They do not care for their properties or their tenants and will happily leave the places looking horrible or if they do make them look decent the actual places …

BP
Bonita Portway 7 months ago on Google
( 5 out of 5 )

Very good polite lady to speak to.repair man was in touch with approximate time to do repair.

JP
Jade Perry 7 months ago on Google
( 5 out of 5 )

Thanks Juliet for getting my nans smoke alarms linked up to her life line so quickly. Great service.

LO
Lis Osborn 7 months ago on Google
( 2 out of 5 )

Bodgeit and scarper strike again. Takes ages for faults to be repaired. Went 10 days withput heating cos they kept messing it up.

SW
Stuart Woodward 7 months ago on Google
( 5 out of 5 )

Absolutely great service

AN
A Nonymous 7 months ago on Google
( 2 out of 5 )

It will take them two weeks to refund the money they wrongfully took from by account. They generally make my blood boil when I have to deal with them.

IA
Ines Anders 7 months ago on Google
( 1 out of 5 )

I did phoned them again today as our street and the gardens are very bad but as normal I was spoken to like a child and she was very rude to me there dont care all just lies now I am getting my local MP involved see if than something get done

TA
Tina Ancliff 7 months ago on Google
( 5 out of 5 )

spoke to sandra langdon about relinquishing two garages we rent….very polite and helpful…thanks again !

RH
Robert Heffer 7 months ago on Google
( 4 out of 5 )

Been in once girls ok on reception. If you take enough info in with you the query? Can be sorted out quickly

LW
Lizzie Ward 7 months ago on Google
( 5 out of 5 )

Luminus staff are committed to giving their tenants the best possible customer service.

AC
Adam Cooke 7 months ago on Google
( 1 out of 5 )

Avoid the staff are horrible, we are stuck in a 3 bed house with asbestos, they new we had it in the loft but didn’t tell us felicity bell is very rude and unprofessional, they give you fake promises, no one there has a clue what they are doing complete bunch of cowboys.

MT
mizzkat ty 7 months ago on Google
( 1 out of 5 )

worst housing association ever! there corrupt they lie an cover up things. never rent from them again, they really dont care about there tenants

LB
Linda Bowen 7 months ago on Google
( 5 out of 5 )

It makes a change the member of staff we dealt with was very good and listened to what we had to say and is dealing with use

MA
maria artug 7 months ago on Google
( 4 out of 5 )

Hard to get thru the right department. They are very quick to give appointments and are accommodating.

LC
Linda Crook 7 months ago on Google
( 1 out of 5 )

If I could give them zero stars I would money grabbing and useless

BB
blah blah blah 7 months ago on Google
( 2 out of 5 )

Unfortunately help or repairs are not their top priority.

PP
Peter’s Photography 7 months ago on Google
( 1 out of 5 )

Luminuce its the worst company what I ever deal with! Unprofessional, not trustworthy!! Please avoid !!

CS
Colin Surridge 7 months ago on Google
( 4 out of 5 )

Great repair very able and polite workman thank you

RM
Rapid man 7 months ago on Google
( 1 out of 5 )

Pathetic waiting times whenever you call can take up to 25 just to speak to a human

AB
Amanda breeze 7 months ago on Google
( 5 out of 5 )

I work here and this is my landlord , both Great

MP
Michael Pook 7 months ago on Google
( 1 out of 5 )

Terrible company, don’t seem to care about residents with regards to repairs

RB
Richard Broder 7 months ago on Google
( 5 out of 5 )

Friendly receptionist. Automatic doors. Wheelchair friendly.

GL
Gary Ling 7 months ago on Google
( 4 out of 5 )

Helpful attendent even in these testing times

LA
Lesley Ann 7 months ago on Google
( 1 out of 5 )

Absolutely shocking lack of communication

SS
Steve shanahan 7 months ago on Google
( 2 out of 5 )

Modern design but poor air-conditioning

CS
Cara-jane strugess 7 months ago on Google
( 1 out of 5 )

Usless cant repair anything right or in a reasonable time

CA
Chris Ashford 7 months ago on Google
( 1 out of 5 )

Hmmmmmmmm can’t say much

SJ
Steve Jones 7 months ago on Google
( 5 out of 5 )

Lovely welcome. Professional atmosphere

RM
Robyn MacInnes 7 months ago on Google
( 5 out of 5 )

Friendly staff & great customer service

SM
Susan Martyn 7 months ago on Google
( 3 out of 5 )

New office block. With bad car access

GB
Greg Baddeley 7 months ago on Google
( 1 out of 5 )

Worst drivers in Huntingdon!!! AA08UYZ 😠 …

DG
Donald Gammons (Dohega) 7 months ago on Google
( 4 out of 5 )

Polite and friendly service and staff

MR
Mark R 7 months ago on Google
( 5 out of 5 )

Excellent housing provider.

AG
Alison Godfrey 7 months ago on Google
( 4 out of 5 )

Polite reception staff

KE
Keith Edden 7 months ago on Google
( 3 out of 5 )

Efficient no purchase

RB
Ronald Baker 7 months ago on Google
( 5 out of 5 )

Good luck luminus

MD
Matt Dawson 7 months ago on Google
( 1 out of 5 )

Awful customer service

DM
David Morgan 7 months ago on Google
( 5 out of 5 )

Look place buy

TP
Tamara P (Tam) 7 months ago on Google
( 5 out of 5 )

Very helpful.

LD
Linda Daye 7 months ago on Google
( 1 out of 5 )

Useless

DC
david clancy 7 months ago on Google
( 1 out of 5 )

Rubbish

MA
Marijus Avenauskas 7 months ago on Google
( 5 out of 5 )

Nice group.

DK
Danuta Kaczmarek 7 months ago on Google
( 5 out of 5 )

Beautiful buil …

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