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Write a ReviewAwful service and don’t bother with repairs of older homes.
Had multiple repairs jobs raised for a disabled family member, it’s been almost …
Great service from the emergency repairs department. A few weeks ago we had an electrical emergency with our cable. An electrician was out within the hour and replaced a burnt cable. Tonight our back door handle broke and we were unable to lock the door. It was repaired in under two hours.
Disgusting service charges for the most poorest families hence they in council housing rising over 500% . I had one family in tears stating what with energy prices and fuel prices they now been hit with 230 pound rise in their service …
I dont really need to say loads off people are saying what’s wrong anyway!!!
Chorus Homes is a housing association who have been my landlord since 2018.
The previous name of Luminus was tarnished by the evangelical Chan Abraham who …
Would love to say how very polite and well mannered was the Carl, who came to replace the back door for us on the 27th April 2021. He was a credit to the company both who he works on behalf for and Chorus. Clean tidy and a very nice person to have do a lovely job. Well done,
It is evident that Chorus Homes do not care about the elderly, for two days now we have not had any hot water in a building owned by Chorus Homes. After several phone calls and every time the assurance that someone will be out to look at it …
Very very poor response as many are “working” from home. They do not even try to answer the simplest of questions nor do they call back when requested. I’m afraid that mere politeness is not enough when dealing with old and worried people. …
Absolutely fuming, yet again not turned up for another appointment for repair. Can’t see the point of complaining as the staff I speak to are so unhelpful. They soon want your money, getting feed up with living In this delapadated property. They should be reported as a not fit for purpose company.
Been waiting since the end of july for new bath taps as I have no cold water coming from the tap. I have my 91 year old dad with me and it’s not an emergency. Got a text to say plumber will be with me around 9. 3.30 still hadn’t …
Just had a new boiler fitted and the Luminus team where absolutely fantastic with dealing with the problem.The engineers what were sent round to my house were well mannered and fitted the new boiler efficiently and professionally.The job …
I phoned up chorus homes last week – although they couldn’t do anything to resolve my issue (it was a long shot!), they were extremely polite and helpful (at least as far as they could be). I really appreciated the operator’s patience.
They ignore complaints, emails and repairs that needed doing BEFORE we moved in. The Neighbourhood officers are too cowardly to be fully transparent and make their emails available because they don’t want to do their job. Repairs get …
When they turn up the staff are polite and helpful, and on the telephone, but getting out requires constant daily calls, or they just don’t bother. 1 radiator turned up after 4 years the other we are still waiting on, but when they do come they do a wonderful job and tidy up after.
Truly the worst experience of any kind of service provider I have ever encountered in any kind of context. …
Service department very helpful and prompt with repairs.
staff very courteous engineer who visited me very considerate throughout his visit.THANKS
Poor customer service. I was contacting the agent for ages about tenancy agreement, so my husband can apply for jobs. Did not hear anything from her, and took decades for them to reply. Until now, case is not resolved and my husband is …
Shockingly bad customer service.
I’m not a Luminus tenant but when our neighbour (A Luminus tenant) caused damage …
Extremely poor customer service. I have a 5 month old baby and an 8 year old child the boiler stopped working. I called the emergency service and the lady was extremely unhelpful and had no authorisation to fix any problem. She had to cut …
Was told 24hrs wait but Same day problem sorted can’t moan more than happy not even I was expecting that, so just lovely
Not happy, needed a repair to my tap, plumber came out on an emergency appappointment as water spraying everywhere, told tap beyond repair, water to sink turned off and needs replacing, he would be back next day to replace. …
26 flats at Medway Court have Been without hot water for two days and as it’s now Friday 7.10pm we probably won’t get any hot water till Monday. No urgency concerns despite have one resident with COVID 19 (now in hospital ) What happened to …
A massive thank you to Steve and Barry the plumbers ! can’t thank you enough for the fantastic work on installing a new boiler to Mrs j Gammons! you guys are amazing and you made sure everything was safe! cleaned up after you finished…. …
Number 1 slum landlord. I’ve had water coming through the ceiling lounge ,bathroom and kitchen. My Godmanchester housing officer Amy, has ignored this for months. says she’s coming around and never turns up.
I have found Luminus’ service very good. However, lately as one of the residents of a sheltered housing block we have been disappointed with the upkeep of our grounds and inadequate washing drying facilities. It seems coast cutting is actually costing more money.
Been waiting since july 2021 to have a new fence post replaced as old one is rotten and stlll waiting cause its been so long the panels are now twisting.i ring up speak to a young girl that doesn’t seem to have a clue guess i still be waiting in another 6 months at this rate
Been waiting since October last year for chorus homes to install a new water tank that gives us no hot water upstairs appointment been cancelled over nine rime now excuse after excuse now just cancelled our August appointment to October maybe that wanted a repair to make the full year well done chorus
Have lived in a luminus flat for over a year now with no issues besides minor leaks. I have always find the customer service to be great and the rents are reduced by 1% every year so it’s affordable.
Had a boiler replaced today by Simon and Stuart with the minimum of fuss and disruption. Left the place as they found it (clean!). Friendly and competent chaps. Very happy 🙂
Thanks Luminus for fitting my new boil er. Very good gas fitters polite and did a very good job of fitting
New boiler as well well explained how it works . A very good service . Thanks …
Had a professional round today was kind and polite well done GARY to fix some tiles cheers
In nearly 4 years as a tenant I have always found staff helpful and polite (and sometimes understandably stressed ) In this time I have had emergency repairs and normal repairs all carried out without any real hassle and always with friendly staff
The worst landlord in history what 6 years to do one job pathetic your quick to take our rent money though but when it comes to repair you love to cut corners any cheap will do ain’t that right chorus homes what a joke.but I noticed how you can afford brand-new offices and work vans
Didn’t show up for emergency repair left a disabled person exposed to the cold rude customer service on phone charge service charges and don’t do anything slum landlord
Awful company. 50% shared ownership with these guys is a complete joke. Working twice as hard to buy them out of their half just so i dont have to deal with them any more. Have put in numerous complaints none have been listened too …
Would have given a 0 star, chorus homes is a rubbish landlord, told em about repairs and other problems bout Jan 2020 that still hasn’t been touched and still waiting 7 months after repairs had been reported, even other neighbours have …
The service is terrible. I live in a block of apartments. And for 8 months people have been complaining about lack of security. Main doors dont lock. And due to anti socail behaviour in out building this lack of security is putting everyone lofe at threat!
Luminus Group are disgraceful and should not have the right to own properties! They do not care for their properties or their tenants and will happily leave the places looking horrible or if they do make them look decent the actual places …
Very good polite lady to speak to.repair man was in touch with approximate time to do repair.
Thanks Juliet for getting my nans smoke alarms linked up to her life line so quickly. Great service.
Bodgeit and scarper strike again. Takes ages for faults to be repaired. Went 10 days withput heating cos they kept messing it up.
Absolutely great service
It will take them two weeks to refund the money they wrongfully took from by account. They generally make my blood boil when I have to deal with them.
I did phoned them again today as our street and the gardens are very bad but as normal I was spoken to like a child and she was very rude to me there dont care all just lies now I am getting my local MP involved see if than something get done
spoke to sandra langdon about relinquishing two garages we rent….very polite and helpful…thanks again !
Been in once girls ok on reception. If you take enough info in with you the query? Can be sorted out quickly
Luminus staff are committed to giving their tenants the best possible customer service.
Avoid the staff are horrible, we are stuck in a 3 bed house with asbestos, they new we had it in the loft but didn’t tell us felicity bell is very rude and unprofessional, they give you fake promises, no one there has a clue what they are doing complete bunch of cowboys.
worst housing association ever! there corrupt they lie an cover up things. never rent from them again, they really dont care about there tenants
It makes a change the member of staff we dealt with was very good and listened to what we had to say and is dealing with use
Hard to get thru the right department. They are very quick to give appointments and are accommodating.
If I could give them zero stars I would money grabbing and useless
Unfortunately help or repairs are not their top priority.
Luminuce its the worst company what I ever deal with! Unprofessional, not trustworthy!! Please avoid !!
Great repair very able and polite workman thank you
Pathetic waiting times whenever you call can take up to 25 just to speak to a human
I work here and this is my landlord , both Great
Terrible company, don’t seem to care about residents with regards to repairs
Friendly receptionist. Automatic doors. Wheelchair friendly.
Helpful attendent even in these testing times
Absolutely shocking lack of communication
Modern design but poor air-conditioning
Usless cant repair anything right or in a reasonable time
Hmmmmmmmm can’t say much
Lovely welcome. Professional atmosphere
Friendly staff & great customer service
New office block. With bad car access
Worst drivers in Huntingdon!!! AA08UYZ 😠 …
Polite and friendly service and staff
Excellent housing provider.
Polite reception staff
Efficient no purchase
Good luck luminus
Awful customer service
Look place buy
Very helpful.
Useless
Rubbish
Nice group.
Beautiful buil …