Made.com reviews

A fairly large showroom within easy reach of Tottenham court rd tube station. The store looks very modern and has furniture for living room, dining room, bedroom, bathroom amd lighting. The store only has a limited number of items to try …

Horrible Experience with MADE.com
I’ve had a horrible experience with MADE.com furniture. We ordered a shoe rack on 18 June 2021. We received an email stating that the order would be delivered …

Friendly service really helpful, however the furniture variety is limited and the status of the some of the pieces is very poor. Sadly we couldn’t find the items that we were looking for, as we wanted to see the quality of the products that they offered on line. It would be great if they add more products in the show room

Nice furniture, but lots didn’t have names or prices so had to flag down the staff to ask. There are a couple of massive touch screen service points, but as there are only two, you can’t actually use them to look for the name or price of …

I ordered a shoe cabinet in April 22, its now mid October 22 and the status still says its at build stage. …

Absolutely worst customer service experience. It’s been a month since I have been chasing a credit and they fail to communicate. They communicate after various emails and no more until a week later where they reply that I am not the account …

I was so excited to buy my furniture from made. I saw an amazing sofa and wardrobe in sale so I didn’t doubt it and I bought them straight away. Then, my nightmare started… I understand that it can take a long time to deliver the items …

Got a very good discounted price on a storage bed that was already in stock so delivered in only a few days. Great delivery from Team 103 – polite, courteous and helpful. Instructions seemed a little jumbled in places but it all went together well and feels solid and good quality. Overall great experience.

I ordered a set of 4 bowls on Jan 2022 and the order kept delay and delay. Today, I was told the order will be dispatched on Aug 2022 the earliest. 8 MONTHS+ of WAITING TIME! …

I ordered a sofa bed in March (on a 14 – 16 week lead time) and it has still not been delivered. I am currently being quoted 21 weeks for delivery and even that date is not guaranteed. …

THE WORST!!!!!! AVOID!!!

Missed delivery dates, crazy return fees that won’t be reconsidered, terrible …

Products are meant to take months to deliver and even then, they never delivered, as they kept delaying dispatch date multiple times. Customer service team was difficult, they took 10-15 mins to reply to a simple cancellation request but …

Awful customer experience. Had my order repeatedly delayed (total of 10 months delay) with not much more than delivery cost refund and a generic ‘it’s not our fault’. Requested a full refund and won’t use them again. Avoid unless you like an unfurnished home.

One of the worst experiences when ordering online. We ordered a rug over 3 weeks ago which was down for express delivery (3-5 days) however here we are 4 weeks later with no rug and slow response. Was told they hand re issued another rug …

Their estimated delivery date for furniture are very bad. I ordered in June and waited for several weeks for the delivery date of a bed and 2 armchairs and they never arrived. I contacted them to find out that the new delivery date for the …

Continuously horrible experience with them! I’ve bought a couple of beds from this year which have arrived damaged, it’s been a fight to get them returned, offered a voucher which I tried to use across 2 transactions and they wouldn’t allow …

Good experience! Great customer service. Regular updates once the order has been placed. Highly recommend the interior design team members! V helpful to have a professional look at your space via zoom and suggest color schemes and help you …

Worse experience ever, I have ordered, sofa bed and coffee table and bed. They told me sofa can not come earlier than 18 weeks time then table arrived too early without notifying client, so i had to cancel all set. So bed was meant to …

SCAMERS!!
DO NOT ORDER!
THEY TAKE YOUR MONEY AND NOT DELIVER. …

Service deficient to the maximum. The company does not comply. Total incompetence …

More than 6 months delay. They have postponed the delivery 3 times. Impossible to cancel the order online. We went to this store, they could not do anything (by the way they were very polite). We had to contact their customer service online, from the store, incredible. Such a bad experience.

Tried to renege on a promotion once delivery had taken place. Tried to blame me for the error. Incompetent customer services did t even understand the basics of distance selling regs. Ombudsman got involved and forced made to honour their own agreement. Dishonest and petty company that tries to bully customers.

I don’t think I’ve ever been treated as badly by a retailer before…
I ordered a Bex mirror and, upon unpacking it, realised the back panel was cracked in two places (probably in transit), so that it was detached from the …

I am so glad I ordered this chair bed. It’s a gorgeous green velvet and looks really luxurious. It came flat packed but just needed the legs screwing on (it took 20 mins max to assemble). It feels sturdy and looks great in my room. The …

So here are the details of Made.com’s failings and a 9 month plus journey for a dinner set! …

Went into the showroom during my lunch break. It was well worth doing because the sofa we had planned on buying was uncomfortable and looked different to how it looked in store.They have a number of staff on hand for recommendations and …

This company is a really scam. I can’t understand how they can still be operating given that they steal customer’s money, don’t supply the items ordered and they have a bunch of rude and vulgar animals working under the label of “customer …

They have lost a frequent customer. Took 7 months to get a refund. Their CRM system is diabolical, every time I contacted them I had to repeat the same long story and provide screen shots of conversations. I kept getting fobbed off with …

I cannot believe a company like this is allowed to exist. I ordered a bathroom cabinet on the 28th of December 2021. Almost 3 months later and I am still waiting for the delivery. I have heard every lame excuse under the sun. Apparently …

Nice looking sofas but delivery is unreliable and not as advertised which I can see many other people have had the same issue with. Ordered a sofa 4 months ago, almost every week the dispatch date gets pushed out by another week, so now a …