Surrey and Sussex Healthcare NHS Trust reviews

Emergency waiting hours were too long, but I can understand because it was too busy after the Christmas holidays. The doctors and nurses are extremely kind and caring. No unnecessary egos here like the other big hospitals. Every doctor I …

Wait time was reasonable in comparison to many a&e’s and parking costs were reasonable. The staff were attentive and through. Could do with some more seating and also a call board as often the doctors and nurses spend a few minutes trying to locate the patient in the waiting room which in turn makes the wait time slightly longer.

I attended the A&E dept around 0000 Xmas morning following an earlier accident on my mobility scooter and was bleeding from my left arm. I was immediately triaged with bandages and advise to wait to see a doctor after a blood test. I had …

Waiting time on emergency as always long, but the lady opticians who takes care about my son absolutely lovely. I was positively surprised about her attitude, kindness and passion. What a good doctor ❤️ I don’t remember the name just first letter M .

Went to A&E for a broken finger last night. Excellent experience. The team checking you in were professional and helpful. Very good in x-ray and the nurses who sorted out my finger were brilliant! All a credit to their professions and the NHS! Everyone was informative and you could tell, just wanted to get me fixed!

Went to A&E with my husband who was in atrial fibrillation on Tuesday. We were very impressed with the treatment. Very quickly triage and then sent to acute ambulatory care where seen by nurse,junior doctor and consultant all within a short period of time. Medication upped with appointment to come back on Thursday.

Good service in the Children’s A & E yesterday, although I am sure there must be a way to not have to wait so long between triage and seeing the GP. Friendly staff. It was very cold in there though. In the cafeteria the automatic doors are …

I don’t normally write reviews for things like hospitals but really felt I had to for this place. I presented to A&E during a mental health crisis. I chose to go here instead of my local hospital where the care has been terrible. …

I have an ophthalmology appointment two weeks ago. I waited for it 4 months. All staff were friendly, except doctor. After sign in and check my eyes sight, I should wait one hour for doctor appointment. In letter that I get before …

Obviously, your opinion on an NHS hospital is going to vary depending on your individual experience & an NHS trust is such a large, complicated network of services no one will have the same experience. Every department is different and is …

Would not recommend. I was 10cm dilated upon arrival to the hospital in ambulance, maternity ward refused to take me in sent me off to triage. In triage my waters broke and I was very clearly not able to control the urge to push but the …

Had to attend A&E with my son today. we were seen within 5 mins by a paramedic, then a Dr followed swiftly by a consultant. In theatre within 2 hrs. Everyone was kind and considerate and could not have asked for more, absolutely outstanding Thank-you to you all.

I was dreading going to the emergency department at ESH as I knew how busy they would be. It was very busy but the atmosphere was calm and people were being seen fairly quickly and it seemed well staffed. Staff were friendly and helpful …

I just wanted to give feedback on my recent experience of East Surrey Hospital and there staff. On Friday morning I badly broke my ankle and via my partner made my way to A&E. On arrival I was met by the receptionist who was first class …

Was admitted from a very busy but efficient A&E first to Surgical Assessment Unit then spent a week on Copthorne Ward. I had excellent care throughout my stay. Staff were wonderful.

The process when a loved one passes away at East Surrey Hospital is a nightmare. The Doctor, probably earning over £120k and demands a pay rise, enters the wrong cause of death on the report. This then causes a huge delay, especially when …

We’ve had several great experiences at East Surrey hospital. Most recently at the maternity unit, we transferred from Croydon, and we’re welcomed with open arms. Really touching. …

It’s not my experience but my husbands I cannot praise the wards and people that he has been involved with enough they have definitely gone beyond my expectations and been caring and kind in my opinion they should be given anything they are asking for Kindest regards Theresa Barnes (on behalf of my husband John Barnes)

Thank you to everybody in the Endoscopy unit for taking care of me a couple of hours ago: indeed it was a quick procedure and exactly as you described beforehand (J. admitting nurse! ). You were all so kind and efficient.

The care provided from the dental unit has been great.
Staff have been kind, caring and answered all the questions I had. I’ve been seen to quickly on multiple occasions. Thank you

East Surrey Hospital has a comprehensive range of medical services and has a dedicated and compassionate staffs. The facilities are modern and clean, ensuring high-quality care for patients.

Had to go to A&E for a seriously bad cut to the hand . Can’t thank all the staff enough. Friendly, efficient and gave a better experience than I could have hoped for. Checked, x-rayed, cleaned and dressed, appointment with a specialist for a cut tendon for 2 days later. NHS is amazing, thank you

Stopped by at Maternity Triage today due to a scare. Not our hospital as was out of town and this was the closest. Excellent service from reception and midwife. Thank you.

I received exemplary care here after developing appendicitis on holiday. The staff were extremely kind, patient, professional and caring and all working extremely hard. Thank you!

Been to other nhs hospitals and seriously the administrators of this hospital are doing a fantastic job. The nurses and doctors are all friendly and helpful. Hope they maintain this level.

I had my back surgery in East Surrey Hospital and I was impressed with the care I had received. The nurses, Dr.s were very nice. I would rate 5/5⭐️ my experience at ESH.

Went on Monday with my 2 years old son to emergency and they send us back home after 2and half hours of waiting with an allergy from antibiotics and refusing eating from 8 days to supervise him and in case of getting worse to come back. No …

Had an outpatients appointment. Lovely friendly staff, nurses were very caring plus my results were explained in detail. Left the hospital by 12.30. Very good visit.

Per English hospital standards, I guess this is not a bad hospital. Staff are really nice and doctors seem to know what they are doing. However, having experienced the Spanish Health system, this hospital is decades behind in organisation …

Amazing paramedics, nurses, doctors and volunteers. I was there for a week and saw the abuse they receive. They looked after me brilliantly and cant fault them.

My sister is in intensive care, and the nurses and doctors are wonderful The care given to my sister is second to none; I can’t thank them enough.

Went in on a Thursday and every single member of staff we met was absolutely lovely. Friendly and reassuring, from the staff on reception in A&E to the doctors and specialists. We were in for most of the day, but that’s to be expected. The …

My partner was in there two weeks. Some staff are very helpful whilst others will just ignore the needs of the patient. Hence 1 STAR

After discovering two tears on my retina at a routine eye test I was referred to East Surrey Hospital Eye Clinic. An appointment was made in 2 days and I saw Dr Mohamed Abdulkader who was quite simply amazing. He advised me that I needed …

I had to visit the Hospital today as a patient. Right from the front desk, the Nurse Administrator who genuinely cared to ask what the issue was and was sensitive and provided privacy and respect. I was attended by Dr.Kiera who was …

please ladies AVOID this hospit for maternity if you can. your exoerience will be aweful. your aftercare in tje maternity ward is like a horror house and will leave you scarred for life. every other department is good but just AVOID AVOID AVOID MATERNITY CARE HERE.

Over the last year my wife, a family friend and now myself have been and in my case still am patients. The treated we have received in every area has been excellent. Staff professional, dedicated and courteous and we are extremely grateful for the care we have received. Thank you.

My partner suffered a first seizure on the 28th Dec at home. It took only 12 mins for the ambulance service to arrive. Within a hour we were at the hospital. My partner had bloods.A CT scan and a ECG with the first 2 hours. He was …

Been 3 times already on A&E department in 48hrs Nobody helped me with really strong pain (pain is already over 60hrs! And I can’t manage anymore! I lose consciousness and fall over two times). …

The nurse didn’t even care about my issue, I stated about having rashes on my skin, that didn’t go away for a week, and the response was is not even an emergency. Honestly, poor service, poor treatment.

My boyfriend whent last night to the emergencies. He had severe pain in his stomach was bleeding from his mouth fainted lots of times they dint even had a bed for him he was in a chair all night he was In so much pain they gave him pain killer. They sent him home 8 am and he still with severe pain what a joke.

Just got home from the east Surrey hospital. The staff and the receptionist were lovely. They put me at ease and couldn’t do enough. Amazing

I had such a good experience at East Surrey Hospital on Friday, incredible care. Really impressed. Thank you to everyone.

Genuinely the worst experience of my life, was treated SO badly and for someone so used to hospitals and waiting around for hours I can confidently say I received horrific treatment. I was left for nearly 10 hours with an appendicitis and …

i recently attended A and E with my son and was seen by a nurse called tracie i think her name was. she was lovely and so caring , even though it was busy she was calm and very attentive, a really credit to the team thank you

Dear Readers,

Two weeks ago, I had an appointment at the hospital for a medical examination. …

Have to East Surrey many times and had excellent treatment , history of mini strokes and seizures and epilepsy.Sunday 5 pm the paramedics advised I go to hospital as I had terrific pain in my neck and up and over head .Migraine ? …never …

Been to A & E 4 times since October and the last two times in January 2023 I have been seen really quickly and looked after really well the nurses and doctors have been really caring

Visited A.E yesterday as my partner had broken her wrist was expecting a long wait but where seen within 15 minutes and looked after wonderfully the staff where lovely was examined then send to xray with only 5 mins,wait then straight to plaster with further xray could not have been looked after better many thanks to them all

I thought I had tonsillitis, after going to the doctors was told I needed to go to east Surrey asap. To cut a long story short, I was admitted and had to stay the night, as soon as I came in the staff on reception were so accommodating and …

I have arrived at the hospital at 21:29. It is 01:29am and still waiting to be seen by a doctor…Terrible… …

Yesterday I was taking to East surrey hospital by Ambulance Team from my work place Tesco dated 07/11/22.
First thanks to Almighty Allah and My Dearest …

Have been on the phone 43mins to booking team despite being No 1 in the queue. Just want to know when I am likely to been seen after being referred in January 22! I won’t hold my breath!! Sad state the NHS is in. How can people be on the phone that long if they don’t get free minutes their phone? Disgusted!!!

I was referred from QVH glaucoma clinic due sight loss in my left eye, which they said wasn’t caused by glaucoma and needed neurological investigation.
Entered east Surrey A&E department Monday and was seen by the on call …

AVOID THIS HOSPITAL FOR MATERNITY CARE AT ALL COSTS.

Unfortunately I learnt that the midwifery staff along with the care staff have …

We have to give a big thank you to the staff at East Surrey. My partner had a bad reaction to his chemotherapy this morning and his tongue was swelling rapidly. I rang 111 and described what was happening and the ambulance was with us in …

Some nursing staff in reception area at A&E need training in ‘ invisible disabilities’ I was repeatedly asked to give up my wheelchair in front of other patients. I’m registered as disabled, and unable to sit on the waiting area seats for …

I wish If I could have option for 0 star. What a 3rd grade service. Reach there around 7.00pm today, In Early Pregnancy Unit, receptionist was so so so rude anyway, Sister Allena attended me so sweet just perfect like her profession, after …

Please don’t come here if you’re suicidal, you will come out worse. I’m not writing out my whole experience because it’s too long but I have been traumatised and left to die. I have never met someone as detached from empathy, humanity, and …

I would like to say a BIG thank you to the receptionist who tried to kill me back in March. Next time when my heart trips out of rhythm I will called an ambulance instead of waiting at the a&e waiting room for over an hour as you (the …

Had a CT scan today. Staff who done the scan were lovely and friendly, but the receptionist, was so rude and blunt when asking me questions. Made my experience unpleasant.

I was sent to A&E by a 111 Doctor this evening and would just like to thank all the staff in A & E, from the Triage nurse, Doctors and Nurses. They were , in these challenging times, all amazing; reassuring, cheerful and patiently …

For a Sunday it wasn’t as busy as I thought it would be. Parking was pretty easy, and there’s a good new way of paying, although the cost is a bit steep, especially if You’re only there a short time. Had to pay for 3 hours parking even …

Had a very friendly and caring ambulance crew (Elliot & Carl I think) take me to A&E from Gatwick after a problem with an injury I sustained on holiday. Hospital is clean and while I had a bit of a wait, it was about average for what you …

Due to the complete failure of my Local GP service , in spotting , late on , 1st time Classic Asthma signs, I got taken by emergency to ESH with a Severe attack. …

Thank you to Mr. Oliver Shihab, hannah, eva, kimberly and elizabeth for treating me kindely during my visit.

Thank you for looking after my dad. He’s been very complementary of the staff and his experience at East Surrey Hospital in general. It’s always tough when a loved one, particularly a parent, has a major health issue, but the hospital (and …

It is disaster the worst experience you could have. And I have NHS on the level it is possible to hate. 9 hours of waiting and no results, it is possible to die within 9 hour. Stuff is super unprofessional, they lost my results and asked to …

The food that serve in the canteen is so unhealthy.

I can’t believe NHS is permitting this lack of care towards people’s health. …

Very disappointed in the organisation. My husband came to a n e other night. Didn’t have beds so went home. Gave medicine that’s it. Couldn’t wait in chair all night. Got a call to come in at a certain time for X-ray next morning. Didn’t …

Start to finish all the doctors and nurses at the maternity ward were brilliant, so efficient and kind to us and little Roman before and after delivery of him. The professionalism is second to none, we were rushed in for an emergency C …

Shocking experience. Was told by the maternity unit to come to A&E due to heavy bleeding at 8 weeks pregnant and a previous miscarriage. Baring in mind i haven’t yet been scanned. I sat in A&E for 7 hours still bleeding, had 2 blood tests …

I went in early to East Surrey hospital and therefore the was no panic or overcrowding… I was initially seem to quickly and politely and professionally…. After about an hour and a half wait I was finally seen to by a specialist. He was …

My 4th visit as a in-house patient in 10 months one lasting 2 months. 99% of staff work very hard delivering high standards in care often under difficult conditions.
Thank You Team ESH

Fantastic experience in the delivery suite. The midwives are exceptional. I want to thank in particular Megan and Lucy for their humanity, empathy, kindness, understanding, knowledge showed during the labour/delivery stages. We couldn’t ask …

It’s very bad experience in the East Surrey hospital maternity department. Staffs are very rude during the procedure. They don’t have any experience how to do the procedure during the labour . I asked epidural during my labour they didn’t …

The staff and their ability is above and beyond what I could ever truly realise..

What a crummy hospital !!
My wife was taken here, despite us wanting her to be taken the the Princess Royal Hospital in Haywards Heath (because her consultant works there…) …

Will get straight to the point- I was swiftly dismissed by a psychiatrist through her conclusion that as a sufferer of binge eating disorder I should go to the gym and went on to ask me if I had an active membership she furthermore she …

Amazing in and out staff were great thorough ,a slick operation and would like to thank all the staff and the amazing doctor who took time with me after xray many thanks Jim